VAPING.COM
reviews and complaints

I ordered from VAPING.COM but my stuff never came. They gave me this strange "tracking site" (not *** dhl) and the package never went anywhere or got sent at all. Their customer service was no help and now I'm gonna complain to my bank to get my money back.

This place is a scam! BEWARE! I placed an order a month ago and still haven't got my stuff. I've sent emails over and over, but all I get are automated messages. Looks like I'm not the only one...this company needs to be shut down ASAP before more people get scammed! I'm sure they've taken a ton of money from folks and should be punished! 1 star only because I had to!

It's been like, almost 3 weeks and I'm still getting the runaround from customer support. They keep telling me all these lies about why my order ain't been sent yet. They keep puttin' me off for another day, sayin' they gonna "watch carefully" until it gets delivered. The last straw was when they gave me a supposed date my order would arrive, but guess what? It didn't! And their site, along with the tracking site, says it's still waitin' to ship. I gotta go to my bank and fight 'em over this purchase 'cause they keep refusin' to cancel my order. I swear, I ain't never gonna order from this company again.

Avoid. I made a small order in early March, but it's still stuck in pending status. I recently contacted them because I forgot about my order until I checked my emails. I asked for an update and they said there was a technical problem with their shipper, so the tracking wasn't updating. It happens, I guess. Then, I got an automated email from vaping.com saying that my order was on its way. I replied and asked when it would arrive, but all they said was that they were trying hard to get the information. It feels like they're not taking responsibility and it makes me question if this business is legit.

This website, Vaping.com, is a real headache. They use tricky language and avoid taking responsibility for their actions. Their customer service is non-existent. Every time I received a shipping update, they would say to wait up to 15 days for delivery. It's like going in circles forever. They relied on this tactic to make me feel insane and convince me that I was in the wrong. After 14 days, my package finally arrived within an hour of my house. But now, it's been "out for delivery" for 4 whole days. Vaping.com refuses to give me a refund. They boast about this free insurance called Route, but even though I paid over $14 USD for shipping on a $16 purchase, they haven't bothered to look into any of my claims. This website is absolutely terrible. At this point, I'm pretty sure it's a scam, and I'm out $30. I'm going to make sure to report them as frauds wherever I can, so that no one else falls for their tricks and loses their hard-earned money like I did.

I been ordering from vaping.com for like almost a year. The stuff they sell is pretty good, but the shipping and complaint departments need some work. I made an order in January this year. It got delayed and they tried to deliver it when I was on vacation. They left a note on my door saying to email the shipping company. So I did, right away. But I never got a response. I tried reaching out to vaping.com and route to either get my stuff or my money back. But both companies just keep telling me to talk to the other one. They don't take responsibility and it's hard to know what's going on with my stuff and my money. It's clear to me that this company ain't trustworthy enough for me to keep buying from them. I should be able to get my money back for stuff I didn't even get, but it seems like they just want to pass the buck and keep the profit.

This place is a total scam. I picked out what I wanted then went to checkout and it showed me the total which was $99.93. Then I checkout and get a confirmation email and to my surprise it was $179.11. I was like what just happened? Well it only showed that it skipped from one price to the next not even showing how or what it was for. So after inquring I find that they had charged my card and extra $72.00 for some state vape tax which they dont even tell you about nor show you when checking out. Not to mention This is the 1st site out of 5 that I have used that has ever done this . then I get an age verification from *** stating the shipment cannot be processed until the age is verified . that was never done I put in a cancellation exactly 6 minutes agter i saw the mistake in the amount charged that was on the 25th of nov on the 27th which was sunday *** from vaping.com emailed me stating he sent a request to the warehouse to cancel the order. Well guess what, 2 days later on the 29th , today it now says shipped. it hasnt went anywhere nor could it be shipped as I was informed without the age verification they would and could not ship it. I reported it to my bank and will be disputing the charges as this is total fraud. you cannot sell something to someone and show a total price and then just add charges without the customer knowing in advance. Stay away from this company at all costs its not worth the trouble.

Vaping.com uses GLS as the shipper. They don't require or check if adults are getting their stuff. We got a product and there are kids living here. They just left it in the mailbox and didn't even ask for a signature or ID check.

My order that I placed on Dec. 2nd still shows waiting to ship. I've contacted customer service many times, but they keep saying they're looking into why and then I never hear anything back. I either want a refund or my items shipped right away. I never had problems before, but this is just ridiculous.

I ordered from VAPING.COM on 11/19. They charged my credit card $109.53 on 11/22. Got an email saying my order shipped, but the tracking number was fake. I haven't received anything I paid for. They won't respond to my emails. I posted on their social media page and they promised to look into it. But now they're ignoring me again. Talked to other users and it seems like this is a common problem.

It used to be good, but now it's terrible. Don't order from these guys, seriously. It took forever for my package to even reach the shipping company, and let me tell you, that shipping company is the absolute worst. They're so unprofessional, always lying and making empty promises. They never bothered to call me back and they even laughed at my issues. And vaping.com? They won't do a damn thing to fix it. I'm definitely going to dispute the charges on my credit card because of this nonsense. Vaping.com gave me three different delivery dates, and the carrier gave me three different ones too. I demand at least a 50% refund for all the trouble I've been through, especially because of the carrier they chose, who had the audacity to laugh at my problems.

On Jan 7 2023, I bought stuff online from vaping.com. They said it would take 2-5 days to ship. But guess what? I had to wait a whole 15 days after the expected date for it to arrive. So I emailed them like they told me to. The package hadn't even been shipped yet, can you believe it? They only replied once, on January 20, 2022, saying they would check it out. I asked them to cancel my order since it hadn't even left their place. But guess what? It's January 27, 2022, and I haven't heard anything back from them. No order, no refund, nothing. And I gotta sign for that package too. This is ridiculous! They need to do something about this. And let me tell you, this is proof of how unresponsive this company is. They're just scamming people out of their money. How many others are getting ripped off like this?

I ordered from vaping.com on 2/10/2022 for a total of $66.75. The next day (2/11/2022), I got an email saying my shipment is on its way. They gave me a tracking code: RSBC115C76375 and it was sent through Deliver.it (the worst company ever). The tracking system said they tried to deliver the package on 2/24/2022 at 1:15PM. I work from home and hardly ever leave during the day, especially if I know a package is coming. But Deliver.it didn't follow the instructions to use the call box by the front entrance and dial #*** or look up *** and press the call button. If they did that, they would've called my cell phone and I would've let them in, signed for the package, and we would've gone our separate ways. But that didn't happen. I've emailed Vaping.com so many times, I lost count. They're really good at delaying the refund. And their customer service can't get ahold of Deliver.it to find out what happened to the order and ship it back to the manufacturer. I WANT A REFUND RIGHT NOW and I hope ComplaintsBoard.com can light a fire under their butts to fix this issue ASAP...JJ

I ordered from Vaping.com on December 18th (#V100659026). They said it would take 5-9 business days to deliver. I waited 14 days and tried to contact them. They told me to wait 15 business days, so I did. While waiting, I decided to read their policies. It said that if my package got lost or delayed after 15 business days, I could get a full refund, which I want. I messaged them about their policies and asked for my money back, but they haven't replied. They have my money, but I don't have the product. It's been 21 business days and 29 days since I placed my order. The tracking info keeps changing every day, and it has been delayed 8-9 times. I think they don't care about the ComplaintsBoard.com because they've had complaints before and nothing happened. I told them I would contact you, but they didn't respond. I also want to know if this falls under the *** guidelines. Can I report Vaping.com to the ***? Please let me know if there are any other agencies I can report them to. Thank you for your time and attention to this matter.

I ordered from Vaping.com months ago, paid $47.99, but never got my stuff. My hubby emailed them 'cause they don't answer the phone, and they gave us tracking numbers that didn't work. He contacted them again, and they gave us another tracking number that showed different places, nowhere near us. They sent us two emails saying there were problems with shipping and our order would be late. This went on for over a month. We still haven't gotten our order, and Vaping.com hasn't said anything about why it wasn't sent or received. I told my bank, and they gave me a refund for the stuff I never got. But now the bank says Vaping.com showed them fake proof that we got the items. They're lying! We never got anything. They charged us again for the shipment. I tried calling them, but the number only has a robot voice and no option to talk to a person. I emailed them, but it got rejected and sent back.

I bought a vaping device and some liquid from vaping.com. When I tried it for the first time, I noticed that it was leaking and burning my lips. I tried reaching out for help online, but this site doesn't respond to messages. So, I went to some forums to get other people's perspectives on vaporizers and smoking devices. I found out that many people have had negative experiences with faulty devices from vaping.com. These devices can cause skin burns, intoxication from leaked contents, and even skin rashes and irritation.

In early December, I contacted the company through email using their messaging system. They finally got back to me almost a week later, saying that they would open an investigation and contact me in a few days. But it's now January 1st, and I still haven't heard anything from them. No apology, no offer to exchange or refund the item. It's like they don't care at all. I can't help but wonder how many defective items this company is putting out there, not just in the US but also in other markets. And how many people's health is being affected because of it.

Something needs to be done about this company. They shouldn't be able to profit without facing any consequences for their poor customer care, their failure to fix dangerous issues with their devices, and their lack of transparency on their site. They don't even provide information about who they are, where they're located, or their return policy. The only way to contact them is through their slow messaging system, and they don't seem very responsible, if they even respond at all.

I bought an item from this online retailer and paid in full with taxes included. I paid with an Interac direct transfer. It's been more than two weeks and I haven't heard anything from Vaped.com or Vaped.ca. I tried contacting them with multiple emails, but they haven't responded! I asked for a full refund, but still no response! I did some research and found out that this business has a history of deceiving their customers and not honoring their online sales. My order number with them is CA25896 and I paid $289.49, with $32.50 of that being Federal sales tax (GST). I want either the product I ordered to be shipped immediately or a full refund issued immediately, please. I also want an apology for messing around with me. If neither of these solutions is met, I will be filing a claim in the courts! Thank you. Attached is the payment and receipt.