LG Electronics

Dear concern, i want to recover my lg kg 195 mobile with ur favour. My mobile imei no is [protected].

Rg
M. Shahid
[protected] - 5
[protected]

The LG front loading washer (WM1814CW) we purchased and installed new January 2006 developed a problem last week. I had the recommended service company come out to check the machine. As it turns out the wash drum broke loose and would cost around $600.00 to repair. This really ticked me off given that the unit was just over 4 years old. Goes to show that although LG may make good TV displays, their washers aren't worth crap! I asked the service technician for a recommendation. He said stay away from LG and go with Whirlpool. I purchased a new Whirlpool today which is scheduled to be installed tomorrow. At that time they will also take the LG crappy bucket of bolts out of here!

I won't buy LG anything in the future and will certainly let people know how sorry a product our LG washer turned out to be!

I bought an LG PEP GD 510 from EZONE[@ OMR Road Chennai] on 13-06-2010.

From the day I bought the phone I suffered allot.
The list describes the problems which I got after 2 days from 13th June-2010.

1.Phone hangs by itself during working and switch off automatically, at times shows emergency only with no network.
2.At times while speaking it automatically gets switched off which is so irritating.
3.All the speakers say that my voice is too low, which is hard to hear, at times it's very tough to hear me even I shout-Which is very important for communication.
4.Purpose of buying a phone is to communicate.
That too buying a phone for 6500 Rupees and it does not help me to communicate then there is no point, absolutely not making any sense.
5.Also the battery is instable. It goes from 3 points to 2 points nad from 2 to Low battery level. It's so annoying. This makes me to worry too much.
6. I sent an email rearding the above problems to LG India customer support .
7.They asked me to take my mobile to service center.
8.Took my mobile to Genesis Communications-Authorised LG service center.
9.Reported all the problems mentioned above.
-They said it's software and Speaker problem, that's why listeners was not able to hear properly.
10.After 4 days they returned my mobile and said everything resolved.

Please note from here.
This is the reference number for the service done by the LG service centre R030710029.
I just got the hanging issues rectified.
2.Still I have the battery problem, no network-emergency only issue.
3.Main Issue which I cant tolerate is all users again telling me that my voice is very low and they can't hear even if I shout.
4.I spent allot of money for nothing.
5.I'm so worried.
6.Please sir give me a solution, help me.

i will purchace my 42 pj650 plasma tv on 13th of june 2010 after some days my tv will automatic off after two hours and this problem will exist now and the tv is automatically on i will comlplaint all level from two weeks of tv purchase it had also a spot on screen but i could not get relief from any level i will suggest all of the tv categary users please dont buy a lg product because if you get the product you can also buy many problem beware from lg product if you can contact me my number is [protected]

Before two months my self sanjay purchased AC LG company today he is not working .I Registered a complaint No C1072608721 in consumer care .company engineer told our AC pcb is not working Properlly .Pcp is changed after 7 days .please changed our pcp immediately .that time is to enoughf .
Sanjay maheswari
704 soron gate kasganj Kanshiram Nagar U.p.
Mob [protected]

I purchased LF Fully Automatic washing machine 4 days ago. Till now the installation is not complete and I can not use it.
I heard LG is good in after sales service, but it is not true. I am frustated with them.
We called up customer care on wednesday and they informed that within 2 hours their engineer will came me. But we haven't received call till next day. He came for installation after 4 days, but he was not technically sound to complete the installation. He wasn't able to fix the inlet pipe into the tap.
He told me that he will come in the evening to fix it, but when I called him in the evening he switched off his mobile phone.
I am really frustated by the kind of service LG is offring.
Service enginner name - Jitendra
Service center - Digital Service Point, Noida

Gautam Bishnu, FIII, F-5/11, Labony Estate,
Asstt.Admn.Officer, LICI, Salt Lake City,
Kolkata- 700 064,
Phone: (033) [protected]/5015(R)
(0)[protected]/[protected] (M),
E-mail:
[protected]@yahoo.co.in
G.[protected]@licindia.com

The Customer Relation Manager, Dated: June’15th, 2010
“LG Electronics India Pvt. Ltd”,
Plot No-51, Udyog Vihar, Surajpur-Kasna Road,
Great Noida – 201306(U.P.),

Dear Sir,
Re: Evaluation of the Quality of your Product & Servicing
All the household appliances which I have been using for a pretty long time are the products of LG.
But those days have gone when people could purchase any product of LG without any hesitation; now it would perhaps be better if nobody purchases any product of LG, because along with the poor servicing and selling of low quality product, the LG showroom also has started cheating the customers by way of selling the “seconds” in the name of new ones.
Your slogan of making the life good has been proved futile and speaks for your journey to miles not for our smile but for stealing money by any means.
I am now giving you a brief account of my experiences which would not only restrain me from purchasing any of the LG products in future but it would also may provoke me to describe the hazards of purchasing any product of LG to my relatives, colleagues and friends.
I got astonished first when my microwave woven had stopped working within 7(seven) months from the date of its purchasing and simultaneously when it was repaired by the LG Service Center having replaced the damaged parts by the old ones. I was asked to bear charges for getting the replacement done by the new parts. My astonishment had crossed the limit when the digital display unit got damaged just after few days of the servicing and that LG personnel had never turned up again before the expiry of warranty even after a lot of requests made to the Service Center. However I considered it as a stray incidence.

Corporate Communication – Central Office, ‘Yogakshema’, Jeevan Bima Marg, P. B. No. 19953, Mumbai - 400021
Tel.: [protected], Fax: [protected]; email:[protected]@licindia.com
2nd Incidence
I have two LG colour Televisions. One is Joymax(21”) and another is Cineplus(15”). Suddenly the first one had stopped functioning just before the commencement of the World cup Football though it showed excellent picture quality and made a very good performance for a pretty long time.
I had to pay nearly rupees one thousand for getting the repair done by the servicing personnel of LG and then surprisingly found that the picture quality has become worst. When I had contacted that person, he told me that he would come and replace one more parts for good picture quality; but he did not turn up again so far like before.

3rd Incidence
On 4th instant, I purchased one Double Door Refrigerator from LG Shoppe, Cams Corner (P) Ltd, C-105, City Center, Salt Lake City, Kolkata-700064. The order was confirmed by Mr. Nabin having Cell No.[protected].
The Goods was supplied on the 7th of this month with its door broken inside. The same was replaced with one in very dirty condition on the very next day and that appeared to have been used for any other purpose for a long time. I had expressed my apprehension and got it endorsed by them in writing; and my apprehension had proved true when we found the Refrigerator did not have any cooling effect. The same was again replaced with another one of different model on the next day; but the body of the refrigerator is defective at different points. Besides, the apparent look of the compressor is not satisfactory and seems to have been kept open for a long time after getting it refused by some other customer. The smear of dirt inside the Refrigerator speaks for this truth.
Thanks for cheating the customer.

Yours Customarily
sd/-
(GAUTAM BISHNU)

Copy to: The Editor, The Times of India- for information.

I had a very nice pleasant conversation (bitter conversation) with one of the warranty adviser about replacing my cell phone battery still under the one year warranty. Obviously LG warranty is to send the old battery to them and wait 15 to 20 days and stay without phone. That sucks. I told customer support that is not acceptable and I will not stay without a phone. I proposed to accommodate me. Did not want to help at all. I ask her to transfer me to the manager but she refused to do so. I am so ashamed of LG. I own 2 LG cell phones + electronics. But now I just want to get ride of them and never buy LG product.

Do they honestly think I will stay without a phone for a month waiting for a new battery…. NOT IN THIS CENTURY!. Shame on LG!. Custumer care? WHERE?

In the past (3 month ago) Motorola gladly sent to me a replacement battery (for my daughter cell phone) and upon receipt I sent back the old one with their pre-paid envelop. That is what I call business to accommodate client.

STAY AWAY FROM LG...

Dear sir,

It is requested that we had purchased LG TV 29fs4 29" Flat on 13-09-2007 having warranty of (Warranty Card # LSO-[protected]) 7 years Picture Tube & 3 years Home service which is not expired yet, kindly send us your company engineer to check and fix the problem on urgent basis .

Regards
Consumer
Sufiyan Naseem
Contact#[protected]
[protected]
Address : 42 Najaf Colony
Jinnah Chowk, Allama Iqbal Town
Lahore (pakistan)

I have purchased a Spilt A/c Model No. LSN5CG3VF6 with 1.5 Ton Capacity on 18th April, 2010 from E-Zone Electronics Paschim Vihar and the same was installed on 19th April, 2010. Just 2 months have passed and from 21st June the AC was not cooling and a Complaint was lodged on 22nd June, 2010 morning at 8.00 A.M. vide Complaint Number C0162300445 vide which we were informed that the Engineer will visit within 24 hours But after repeated reminders with no sight of Engineer coming to inspect I called Ms. Shobha Pandey on 24th June, 2010 by 2:00 pm who promised that by evening some engineer will definitely visit, but that also went in vain no one visited our house to inspect the problem in the Air Conditioner. Nearly we would have made 100 calls to the customer care number and also to Unique Aircon at last the engineer visited on 25th evening at around 6.00 pm and told that there is no gas and next day morning he will fill it up.

But again the same problem happened till evening 5.00 clock no Engineer visited and after repeated calls the engineer came at 6.00 pm on 26th June, 2010 and started filling the gas after 10 minutes he told that there is leakage problem so he will ask the office to lift the outdoor unit and after repair he will install the same on Monday evening. I argued and informed them, within 2 months if there is leakage problem, I want a new one to be replaced and not repaired. They said it is not possible, and I need to contact the dealer from whom I purchased the AC. On Visiting the dealer he called some Parvesh and told that the Compressor part will be changed to new one and then will be delivered to us latest by Monday

Till 7.00 pm on Sunday i.e. 27th June, 2010 no one visited us to lift the compressor which was dismantled by the Engineer and after repeated 5 calls to various people at last took the ac for repair.

On 28th June, 2010 without any calls from the engineers, we called the customer care and spoke to Mr. Ashish who told that by evening the outdoor unit will be despatched and by morning the engineer will visit to install the same.

After 30 minutes Mr. Malhotra called and told that the Outdoor Unit is not repairable and will be replaced and it will take 10 days. After which I called the customer care number [protected] where Mr. Sushil spoke to me and then escalated the call to Mr. Navin who in turn asked me to speak to Ms. Shobha Pandey, FYI she does not pick up the phone at all. whenever we call just the caller tone is set and it gets disconnected. Mr. Navin told that within 45 minutes he will call back, now the time I am writing this is to you is 10:45 pm till now no call has been received.

Kindly let me know why should the customer face problem after paying an amount of Rs. 25000 ?
What is the fault of customer ?
Is it buying LG Ac is blender mistake of the customer?
First impression is the best impression. Is this the kind of service provided by LG to their valued customer?

I need the replacement latest by 29th June, 2010 evening at 5.00 P.M. and the installation has to be done on the same day. Otherwise you can take back your AC and make us the payment of Rs. 25690/- which has been paid by us, so that we can buy another new AC and avoid the unwanted heat without fault of the customer.

An favorable reply is awaited, I am available 24 hours on my handset number no. [protected]

Now they are saying for a replacement by Monday. Please sort this problem as early as possible

I have never posted anything online before, but felt compelled to warn future buyers of any LG product to run in the opposite direction. I purchased a washing machine from Best Buy, Princeton, NJ (whom i also hold responsible) in May, 2005. In June, 2005 i was issued a replacement because the washer leaked (badly). Who manufacturers a washing machine that leaks. Unfortunately the new machine leaked also. We had unlimited repair people out just to tell us that they didn't know why it leaked. Now, in 2010, just five years later, our washer still leaks and the drum is broken. Not only did Best Buy not step up, but LG wanted nothing to do with this problem. We have been shuffled around with no answer to our problem.

I'm not a complainer, but please think twice about buying an LG product, Life is not Good when you have these products in your home.

Dear Sir/Madam.

I have purchased LG product for better service but i m totally wrong. I have complaint about my ac at tall free number Dt. 21/06/2010.
I still cant get even phone call about my complain. My complain No. c1062127763.

customer care person gave me some mobile No like [protected] & [protected]. but this number are always switched off.

so give me some idea for my ac how can i find my ac repaired.

Thanking you.
sanjay patel.
for,
shree pramaybal industries.

sir,
I had purchased LG refrigerator 02 years back. Since purchase I have to call your technician at least 04 times.Since yesterday my fridge has not been working. I tried to consult your customer care no [protected] but no response from your side. please rectify my problem. I had purchased it on 22 jul 2008 and my mob no is [protected].

i have complaint to sub dealer for 40 to 50 times but the sub dealer is not taking any action and i have complaint to lg toll free number also but the mechanic come for ac and not given any satisfaction reason and he said that my senior will come and repair it. i have 5 lg ac in my home and in 5 ac two are running very well and three are not running well until when i purchase till 3 to 4 years. i herbly request to lg service center that this is not good for their costumer . complain of ac is the comprssor is not working well

LG REFRIGERATOR SEMIFROST FREE Complaints - COMPLAINT NOT RESOLVED FOR 8 MONTHS
View all LG REFRIGERATOR SEMIFROST FREE complaints
LG REFRIGERATOR SEMIFROST FREE

Location: BANGALORE, Bangalore, Karnataka, India

Posted: 2010-06-21 by pvkiyer Send email

COMPLAINT NOT RESOLVED FOR 8 MONTHS
220 LITERS SEMIFROST FREE LG REFRIGERATOR NOT WORKING PROPERLY SINCE NOVEMBER 2009.
COMPLAINTS GIVEN INNUMERABLE REFERENCE NUMBERS
C [protected] CLOSED BY THE COMPANY UNILATERALLY
C [protected] CLOSED BY THE COMPANY UNILATERALLY
C [protected] COMPLAINT CLOSED BY THE COMPANY WITH REMARKS ADDRESS NOT
TRACEABLE INSPITE OF THE SERVICE ENGINEER VISITING THE HOUSE.
S 9CB2505126 SERVICE PERSON TOLD HE WILL CALL BACK. BUT COMPLAINT CLOSED
WITH REMARK "CUSTOMER WILL CALL IF PROBLEM IS THERE"
C C1011805516 COMPLAINT CLOSED BY THE COMPANY UNILATERALLY WITH OUT
RESOLVING THE ISSUE/PROBLEM.
C [protected] /12.04.2010 LATEST ONE AGAIN CLOSED WITHOUT RESOLVING THE ISSUE.
SPOKE TO MANAGER ( GOPALAKRISHNAN [protected]) ON 08.06.2010 ASSURED TO
RESOLVE.. BUT NO WONDERS HAPPENED EXCEPT THAT A CALL RECD FROM
ONE ENGINEER/ SUBRAMANIAN, WHO IS YET TO CALL BACK (ASSURED TO CALL
AFTER 4 DAYS ON 12.04.2010. REALLY FEEL SORRY TO HAVE PURCHASED THIS
PRODUCT. SERVICE PEOPLE NO COMMITMENT. NO ACCOUNTABILITY.
Read comments Refrigerators

I HAVE PURCHASED AN SPLIT A/C OF 1.5 TON FROM E-ZONE SURAT GUJARAT ON 28/05/2010. SINCE THE DAY IT WAS INSTALLED IT STARTED GIVING ABNORMAL SOUND FROM BOTH THE INNER AND OUTER MACHINE THE COMPLAINT WAS LODGED TO BOTH L.G SERVICE CENTER IN SURAT AND TO E-ZONE TILL TO DATE NO RESPONSE IS BEING GIVEN FOR THE MACHINE TO REPLACE.ITS REQUESTED TO EITHER IMPROVE SUCH THINGS OR SHUT OF THOSE FRANCHISE OR DISTRIBUTORS WHO CANT HANDLE THE PROBLEMS SINCERELY.
MY MAIL [protected]@yahoo.co.in
mailing add-16-Bansidhar Row house NR iskon temple opp kurushetra jhangirpura Surat.Gujarat 395009.
INDIA.

Sir,

Sir this wireless set is please repair option

I had purchased lg lcd tv, model no 42lf20fr, serial no 001lpfj000835 with date of purchase 17 mar 2010 from m/s raj electronics, main bazar, udhampur (j & k). the lcd tv is unserviceable from 01 jun 2010. I had already complained to the dealer on 03 mar 2010. the tv is not yet repaired till date. I had contacted the dealer today who seems to be waiting for spares and has informed that he will only be able to repair when the spares are available. I request for urgent necessary action for its replacement as it is for the welfare of troops please.

Col p mathur
Hq ddgsi (nz)
C/o 56 apo

I had purchased an split AC of LG product in jan 2004, Now PCB is not working Last20 days i am following customer care of lg nagpur they are giving flip flop answer, intially they told me it will be replace within two days, after some days they said to me it is not availble in pune, demanding from noida . today dealer told me that your model is outdated company cannot supply spare after 5 years my city is bhandara NAGPUR region maharastra dealer is mahalaxmi electronics Bhandara complaint no [protected]

To whom it may concern;

On 3rd of April, I bought an LG X130 netbook from Bimeks, one of the largest consumer electronics store in Turkey. Soon after the purchase computer started crashing. This e-mail is written because I've tried through all possible legal applications and believe that LG Turkey and Bimeks will not be able to help me solve my issue any more. For this, I request the attention of LG International.

Please let me summarise the issue:

On 3rd of April, I bought the computer. First setup was done in the store by the technicial staff. In the following two weeks I had several times of computer crash, reboot and blue screen. Then I decided to restore the system with the software that was provided by the netbook. As soon as the restoration completed, the computer started crashing and giving the blue screen again (Even there wasn't any new sowtware and hardware installed on the computer).

On April 19, I returned the computer to the Bimeks store. They made a quick check on the computer and tried to send me back saying that the computer has no problem. After insisting that the computer is not working properly, I managed to convince them to send the product to LG Turkey technical service. I called the store on the phone to check the status of my product and learned that it was still waiting in the store for the last two weeks! After several calls I learned that LG Turkey received the computer on 5th of May!

Technical service of LG Turkey stated that the issue was due to software problems and installed a clean version of Windows and sent back the computer. The day I received the computer I started experiencing the same issues again like the blue screen and crashing. I immediately called Bimeks store but they disrespectfully said that it has been over one month since the purchase and they can't provide support anymore (Although most of this time was wasted in the technical service) and that we should send the product to LG by ourselves,  showing unwillingness to provide any help and lack of customer care. 

I immediately contacted LG Turkey but they were also unwilling to provide any help but asked to send the product back to technical service. After five days of testing they sent the product back stating that there is no problem with the device. I talked to Mr. Huseyin, Mr. Turan from LG Turkey for several times but couldn't get a result. They even blamed me for lying and trying to deceive to get a new computer. But they also said that they installed a different image of Windows installation other than the one that was in the computer's harddisk. All the problems arose as soon as the computer returned from the technical service.

Please explain to me why would I try to deceive them when all I am asking for is a proper working computer? Why would I waste my one and a half month arguing with people with a brand new computer?

I am extremely unhappy with the way Bimeks and LG Turkey treat their customers. They were extremely unpolite after my second request for the technical service and did not show any attention to solve my problem or ensure my customer satisfaction. Their ability to communicate with the customers was way below my expectations from an LG employee. I beleive that LG International will try its best to ensure my customer satisfaction and trust in the LG brand again.

Annex: The Photo of the blue screen error

Saygilarimla / Best Regards

Melis OZALP (Ms.)
Tendering Engineer
AREVA T&D ENERJI ENDUSTRISI A.S.
5337 SER TSG

Baris Mah. Guney Yanyol Caddesi
No: 320 Gebze/Kocaeli TURKEY
Tel : +[protected]
Mobile : +[protected]
Fax : +[protected]
E-Mail : melis.[protected]@areva-td.com