The complaint has been investigated and
resolved to the customer's satisfaction
LG Electronicswasher

M Nov 21, 2019

I've had my LG Front Load Washing machine model WM3670HWA since August 2018. I absolutely hate it. It's been ruining my clothes. It looks like bleach stains! I don't even use bleach! I've had to throw away numerous clothes and towels! I understand the newer models of washers have the eco which produces a lot less water instead of the older models which fill the tub. I also know that using too much detergent can cause the spots. I barely use any because of this and do use the HE Tide as notied in the manual. My clothes don't smell like it was just washed (they smell like nothing), and I'm even afraid to wash at this point. I as well This has been going on for at least 6 months in which I should of notified you sooner. I do have to leave the door wide open to avoid the smell. I do use the affresh for Tub Clean as well as it says in the manual. Speaking of manual, I've read it a dozen times seeing if I'm doing something wrong, and I'm not. I even use the water plus and extra rinse but still horrible results. I also clean the drain pump filter and all that is recommended in the manual. Having someone come out is useless . I know of 2 other people that are having the same issue and have had someone come and nothing with no results. At this point I have to buy a new washer and I will not be purchasing an LG. I'm thoroughly upset about this and the fact I've spent $905 for a machine that is ruining my clothes! I am requesting that someone in Management respond to this. Thank you! Susan Bing, [protected]



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