Monoprice Whole Home Audio
reviews and complaints

I love this app! It is simple to use and is quick to load. I didn't even install the keypads. I use this app to control everything and have never wished once that I had keypads. Saved a lot of wiring and install cost. Thanks for the great app and updates when needed!

I wanted to write this review just to let folks know that this app 100% works but make sure that you get the right parts. I got an off brand RS232 serial cable and that made this not work at first. Make sure you get the right parts.

This is a great app that does exactly what you want it to!

This app is great. Works well on iPhone and iPad devices. Family uses it almost daily. I've used it with an intact Flex and then when that died the Monoprice adapter which is listed in the app description(though the Monoprice adapter itself was a chore to setup, but not because of this app). Highly recommend if you have the Monoprice audio amp. I have two amps setup for a total of 12 zones and this app controls both very well.

I've had the Monoprice 6 zone system for over two years and have been enjoying it. Actually...I love the amp. Just decided to try and add app support, app works great. No lags, it just plain works. I do have one question however, I have two of these amps and they are not linked via the flat cable. They are being used as two separate 6 zones, one system upstairs and another downstairs. I don't see anywhere in the app to add a second amp. What's the fix for this? Only reason for 4 instead of 5 stars.

First and foremost, if you have the device this app works with you need it. You don't even need the wall controls.

there are a couple of points that need to be fixed:

First, there is no way to move a configuration between users other than typing it into each device. This makes setup and Management a pain. Half star off.

Second, there should be a feature to lock out an input from being available on a particular output. Imagine a surround sound stereo is along side this as the sound system for the living room. You may want to have a football party and play the game throughout the house, so an input is needed. You may want to be able to send the same music as the rest of the house is playing into that room, so an output is needed. However that input and that output running at the same time would be a feedback loop that would be horrible for all devices in question, so it would make sense to be able to lock out that input from ever being selected on that output. Another half star off.

I spent over $100 for all of the parts required for this app to work and after two days of literally going through countless configurations of trying to get this to work, nothing. Customer service is a joke. Should've known Monoprice was a joke from the beginning as they have no integration with mainstream companies whatsoever... waste of money.

Updated iOS, and will NOT control the 6-zone.

It's routing correctly - when I provide a bad IP app errors out, good IP doesn't error. It just won't control the iTach / 6-zone. Volume stays at zero, and clicking on different inputs doesn't change. I've done a factory reset on iTach, rebooted 6-zone…no joy…was awesome for a week. I deserve a refund…

I downloaded this app a month or so ago, and the old version worked intermittently to control my monoprice multizone receiver (10761) via a monoprice RS232 adapter (39263), but the new version (1.8) doesn't seem to work at all. All of the zones appear “off" in the app (even through they are on) and the controls do not work. I plan to email support to see if this can be resolved, and will update this review if it is.

The overall use of this app is great. The user experience is well done and simple. Unfortunately it only works correctly about 20% of the time. The app will disconnect and will not reconnect on its own. Since this app is quite simplistic there is no way to reset or reconnect or configured in more depth. “Unable to connect to server, check settings “. There is nothing to check in settings and the link to app support doesn't work so I don't know if this will ever get fixed. The app would be perfect if it didn't drop connection so frequently with no way for the user to fix immediately.

This app sorta works, but it's far too unpredictable. It might work perfectly for a day or two, and then barely function the next day. Luckily, the ability to turn a zone on or change its input source works the most reliably. That's my most common use for it.
The current volume levels, and the ability to change a zone's volume is what usually fails. My RS232 adaptor is wired and rebooting it doesn't seem to really improve the performance.
I'm glad it kinda works when I want to turn a zone on from another room (especially the outside speakers without going in the house), but it's pretty half baked.

This app is not able to control the sound and only activated the different zones which makes your audio system useless as the point of the app is to control volume, sources and zones. Please take this app off of the market place if it does not work as it should!

The app on my wife's phone shows an older configuration (I previously made some changes to sources and zone names and those changes are not carried forward when using the app on her phone) and as a result does not allow me to control my Monoprice Home Audio Controller.

I just installed my system in a new construction and omitted the keypads for aesthetics. Big mistake at this point.

The app just doesn't work. I am hoping it is due to new iOS and the developer will release an update. Otherwise, between my wife and I, we just made a $20 donation.

I would say the app is at a 30-40% functioning rate about 30% of the time.

The app was fine for years. A bit glitchy but ok. Since the latest iOS update the app will only turn on the Monoprice 6 Zone Amp. Ot will no longer control volume, select inputs, or turn off individual zones. It renders the home audio system almost worthless.

This app badly needs an update or a developer to create an alternative or integrate control of the iTach to control the amp into a home IoT control app (e.g. the SmarterThings app).