Monoprice Whole Home Audio
complaints

I spent over $100 for all of the parts required for this app to work and after two days of literally going through countless configurations of trying to get this to work, nothing. Customer service is a joke. Should've known Monoprice was a joke from the beginning as they have no integration with mainstream companies whatsoever... waste of money.

Updated iOS, and will NOT control the 6-zone.

It's routing correctly - when I provide a bad IP app errors out, good IP doesn't error. It just won't control the iTach / 6-zone. Volume stays at zero, and clicking on different inputs doesn't change. I've done a factory reset on iTach, rebooted 6-zone…no joy…was awesome for a week. I deserve a refund…

I downloaded this app a month or so ago, and the old version worked intermittently to control my monoprice multizone receiver (10761) via a monoprice RS232 adapter (39263), but the new version (1.8) doesn't seem to work at all. All of the zones appear “off" in the app (even through they are on) and the controls do not work. I plan to email support to see if this can be resolved, and will update this review if it is.

The overall use of this app is great. The user experience is well done and simple. Unfortunately it only works correctly about 20% of the time. The app will disconnect and will not reconnect on its own. Since this app is quite simplistic there is no way to reset or reconnect or configured in more depth. “Unable to connect to server, check settings “. There is nothing to check in settings and the link to app support doesn't work so I don't know if this will ever get fixed. The app would be perfect if it didn't drop connection so frequently with no way for the user to fix immediately.

This app sorta works, but it's far too unpredictable. It might work perfectly for a day or two, and then barely function the next day. Luckily, the ability to turn a zone on or change its input source works the most reliably. That's my most common use for it.
The current volume levels, and the ability to change a zone's volume is what usually fails. My RS232 adaptor is wired and rebooting it doesn't seem to really improve the performance.
I'm glad it kinda works when I want to turn a zone on from another room (especially the outside speakers without going in the house), but it's pretty half baked.

This app is not able to control the sound and only activated the different zones which makes your audio system useless as the point of the app is to control volume, sources and zones. Please take this app off of the market place if it does not work as it should!

The app on my wife's phone shows an older configuration (I previously made some changes to sources and zone names and those changes are not carried forward when using the app on her phone) and as a result does not allow me to control my Monoprice Home Audio Controller.

I just installed my system in a new construction and omitted the keypads for aesthetics. Big mistake at this point.

The app just doesn't work. I am hoping it is due to new iOS and the developer will release an update. Otherwise, between my wife and I, we just made a $20 donation.

I would say the app is at a 30-40% functioning rate about 30% of the time.

The app was fine for years. A bit glitchy but ok. Since the latest iOS update the app will only turn on the Monoprice 6 Zone Amp. Ot will no longer control volume, select inputs, or turn off individual zones. It renders the home audio system almost worthless.

This app badly needs an update or a developer to create an alternative or integrate control of the iTach to control the amp into a home IoT control app (e.g. the SmarterThings app).