LG ElectronicsLG Cooktop

G Jul 08, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

My cooktop has been broken for 5-6 weeks and I have had 2 service technicians come and still nothing has been resolved. The first tech came to only inspect and stated that it would take 3-4 days to receive the part and then another 3-4 days before they would be scheduled to come back out. The second tech came only after I called to inquire if the part had come in and then it took him 3-4 days to come out (Wednesday, July 1st)only to be told that the wrong part had been ordered and he could not fix it and that it would take an additional 3-4 days to receive the part. A week later (today, Wednesday, July 8th) I call to see if the part has arrived and only then was I advised that part was on backorder and with any luck the part would be in by next week on Wednesday (July 15th) and that they could come out on Thursday (July 16th). In addition, the LG Customer Service gives you an appointment and then you receive a call from the repair subcontract company, XPert Electronic Service who tells you to disregard the appointment given by LG as they are not accurate...the customer service at XPert Electronic is horrific and have no regard or care for the client as the attitude is take it or leave it.

Responses

  • Js
    JSBlake Jul 13, 2020

    I’m sorry to hear you had this issue. So we can better investigate your issue please contact LG Customer Support by direct message via Twitter or Facebook using (@LGUS). Also, please include your name, physical address, email address, model and serial number and a brief description of your issue to expedite a resolution for you.

    As always, thanks for choosing LG!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.