LG Electronics
Reviews and Complaints

I have a laptop HP dv5 1104tu operating on Vista (pre-loaded) and I want to use my existing FWP Connecting to the internet. The CD provided with the data cable (usb) contains software support only upto XP and not for Vista. Repeated visits to Web world (near Odeon cinema-Ghatkopar) have not borne fruit and neither has request on the company website.

It is requested that necessary software for operating this FWP (LG- LSP 340 E) may be provided or source from where available may also be indicated.

no comments

Same happened to me as well. My new laptop has Vista pre loaded. Web World and customer care does not have his software or they don't want to help customer with simple software upgrade

Reliance wants to make huge money with this. Thats why they are offering to exchange the instrument at a price instead of the simple route of software upgrade.

how do I clean the LG flat screen

I purchased a large LG Monitor and would like to know how to clean the screen It develops small water-like spots and my special cloth does not remove them can I use alcohol or water please advise I have no manual and wouldd love to have one thank you, Pat Small JHNSMLL@aol.com

LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.

Total dissatisfaction.
never Buy LG product.

I am planning to file a cse against them in consumer court. If you also want to do same, contact me at man123@indiatimes.com

To
The Head
LG services
India

Subject; Regarding My complaint ID No S8C81701788 dated 17th august 2008.S8C72502276 on 25th July 2008

I am Santhosh Shetty writing from Mysore. I have purchased LG Color TV model No 21FD5WGE-TB, 803DREX004004 DATED/04/05/2008 . Since from the beginning, I am unable to watch TV properly. Within the three and half month four times TV was dysfunctional. Whenever I have given the complaint to the customer care I have received message saying that within 24 hours your matter will be settled. But as on the day this is the 11th day from the compliant. I have not received any message about my TV status. When I called the Mysore head Mr. SURJITH ANNAND he has told me that within half an hour your TV will replaced. I told them I am lodging the compliant to the consumer court. For that also he said Ok. But after four hour when I called to his mobile No [protected] he has not answered and cut the phone.

AFTER THIS INCIDENT I CALLED TO YOUR CUSTOMER CARE NEW DELHI THEY HAVE GIVEN THIS EMAIL ID.
THIS IS MY LAST EFFORT

NOW THE ONLY WAY THAT I AM REGISTERING THE COMPLIANTE TO CONSUMMER COURT

Santhosh shetty
Mysore
[protected] ( you can call at 11.45 am to 12 noon and 1.15 pm to 2 pm and evening after 5.15 pm - in between you can send the only message)

Hi, I have another kind of a problem. I bought a LG TV Flatron Golden Eye TV on 25th Sept from a dealer in Mumbai. Last week it got automatically Turned off. Its been more than 5 days that there is no response from LG. Then i asked for a replacement and it seems LG does not have another piece as of now. How is such a thing possible. I have heard so good things about LG customer service, but this is a real bad experience.

Very much true. LG is supply inferior quality material.

i am damn irretated with the service back up, its been 45 days they have not been able to repair my split AC, i live in gurgaon, I hope things improve with them or else its going to be very difficult to keep a relation with them. i wanna now throw all lg appliance from my house (3 fridgs, 19 AC, 4 TVS washing machines)

Hello Vijay I too have same complaint and my situation is even worse, I bought an LG 285 liter refrigerator from day 1 the set did not work. First when I requested LG customer care to send a technician they obliged only after 4 days of wait (I had to bear all this non sense in sweltering heat of KOLKATA). On inspection their technician told me that there is a leakage in the compressor, on enquiring how many days will it take to replace the unit they did not have any answer and gave me some contact number that no one ever picks in LG office. At present I am at mercy of LG India to bear the heat with no definitive answer from their end. I am really disappointed with my experience with LG and would make it a point to write to different forums including Infosys bulletin board so that some people will be spared the harassment courtesy L FG India. Thanks Krishnendu

DO NOT BUY LG THEY MAKE GARBAGE. i agree with that

I have nothing but LG appliances and have not had a single issue with any of them. Maybe if you didnt wait til 3 days before the warranty expired you could have had this problem fixed, but it sounds to me that someone wants a new unit and is using the warranty to get it.

I agree with the previous person who had a horrible experience with LG (Hampton Bay) air conditioners. I bought two LG air conditioner units and BOTH went bad in 13 months. Both of them lost their freon obviously do to POOR DESIGN.

I noticed LG does not warranty the problems I experienced because I am sure they KNOW ABOUT THE PROBLEM, but deliberately sold defective units to the consumer. This is dishonest, unethical and morally wrong. It is obvious they do not give a damn about producing and selling quality products. All they care about is screwing as many people as they can.

The LG (Hampton Bay) warranty is USELESS. It would have cost me more to get the two units fixed than it would cost to buy two more air conditioners. I will NEVER BUY ANY PRODUCT BY LG, HAMPTON BAY OR ANY OF ITS ASSOCIATED COMPANIES (RIP OFF ORGANIZATIONS).

I am tired of thugs swindling people out of their hard earned money.

I WARN EVERYONE: DO NOT BUY LG/HAMPTON BAY PRODUCTS. I bought TWO LG air conditioners and BOTH FAILED within 13 months. LG makes JUNK. LG's warranty is totally useless.

DO NOT BUY LG JUNK. THEY MAKE GARBAGE.

Hi All

Can any one tell me how to escalate this issue to the highest level. I purchased a 1.5 tonn Split LG AC and from the third day itself it is not cooling the room.

And no service man comes to attend these complaints. I just want to write all f**** words for these. But for the sake of maintaining the decorum, am not doing it.

Can any PLEASE GIVE ME THE LG CUSTOMER CARE/ ESCALATION PROCEDURE.

ALL MY MONEY GONE WASTE...

i purchased lg window ac intelocool on 16th apr 2007 since installation the unit is very noisy while working there is a humming sound when compressor starts and it lasts while on working .so many engg.visited but my problem of humming sound is not solved .it feels as if i am using air cooler not an ac .so much sound that it's very disturbing while sleeping in night.my compressor is in warranty period of 4 yrs my question is whether my compressor will b changed .any suggestion will b highly appreciated.
rgds

vikram enterprise
50nagdevi street
masjid bunder
mumbai
i have purchased a ac of lg 2003 and the after sales service is very bad in lg.there has been only 1 service after that.
we had called many a personnels for this purpose but it was fruitless.
we have given amc contract for the a/c as soon as the warranty was over to sai service.
The company is surely loosing customer base as for the mouth to mouth marketing,
very non responsive service
the person we had called
mr.vaibhav=[protected](50 times)
mr.chandu=[protected](100 times)
mr.pankaj khandewal=[protected](3 times)
saienter prises mr.matthew=[protected](40 times)

mr mahesh padala technician of sai entreprises challenged us we will not collect a check from you of yearly contract so if company is not interested plase buy back the a/c we will rather buy another brand
if you not not give response we might take legal action
and go to consumer court.

The same problem has come in my LG 1.0 Ton Window unit (Intelicool) after using it for just a year. The bush bearing of the fan motor has gone off causing noise.(The coils have been cleaned periodically in between).

-Subhasish Majumder
Flat -B/602, Durga Apartments, Sector-10,
Sanpada, Navi -Mumbai-400705
E.mail - b112520@yahoo.com

Customer Care, LG
Tuesday, 15 April 2008
Sir,

Subj: Replacement of noisy fan of LG 1 ton window a/c within 20 months of purchase.

I purchased two 1 ton window machines – one in mid 2006 and the other in mid 2007. The older machine (2006) was working very quietly till the third service was done last week and suddenly after a few days it started making noise. Against my complaint, a mechanic came, inspected and reported that the fan motor will have to be changed – the bush need replacement – being a sealed unit, the motor will have to be changed. Yesterday, I was informed that it might cost about Rs. 1400/- for replacement.

Sir, my question is, what is the trouble free life of a LG air conditioner? I have two other air conditioners running without any parts replacement for over 8 years. Burning out of compressor due to low or high voltage supply is understood, but fan motor bush bearing noise (after servicing) is something I have never heard of. It was absolutely noise free till the 3rd servicing was done, when the machine was taken out from the window, washed and re fitted for which I had to pay Rs. 250.00 – the machine being out of warranty by 6- 8 months or so.

Kindly keep the Production and Q.C department informed about the quality of your airconditioners these days, so that they can take steps to improve upon the company’s product quality and service.

I am also sending copies of this letter to appropriate places through e-mail

With kind regards,

Asish Sen,
AL-206, Sector 2,
Salt Lake, kolkata 700091
e-mail: asish_cal@yahoo.com
[protected] ( mob)

Hi,

I am having LG freeze and faced problem of extra cooling. Everything gets freezed like ice in my freeze :). Finally I have complained about it to LG customer service. After a week, received a call from one technician and asked me that he wants to visit my place. I requested him to come on saturday. He said OK. After that around two saturday passed and nobody called me and I called to customer care and remind them for complain and talked with Some seniors.After that i received a call from technician and asked me to log new complaing as old complain is closed as they need to resolve the request in some specific time. I again logged complain and called him and he said he can not come today he said he will come on monday. I requested him to visit in saturday as i am available on sat. at my home.He said i will try. Finally nobody has come. Again I talked with some superior of LG but could not get any help.In sort i logged a complain on 11th May 09 and today is 23 May 09. Nobody has visited at my home and resolve my problem.

I really want to replace my all LG appliance with some other company. Really its so poor service of LG India

Brijrajsinh Jhala

Dear LG Care,

I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:[protected].Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

Also check http://idiscount.co.in/lg-air-conditioner/ as well..

I bought LG Room Air conditioner from M/s SMR Electronics Pvt Ltd Delhi & invoice no is LG O 1608 dt 31-3-02 & as rotor compressor is under warranty for six years & is not working (blowing hot air) also the shop of the dealer is also closed.

no. LWN1860BC LG 1.5 ton window AC.

my air conditioner is not giving proper cooling

Dear concerned person,

On 3/4/2009, I bought one 2 Ton LG split room Air conditioner. My AC Compressure is not working.

I had registered a complaint against my AC Daily at customer care number-[protected] daily. First hold was put on a long hold many time then despite of many reminders (atleast 10 times and also after waiting for 5-10 minutes every time)finally they visited and conveyanced me that he will send a macanic but till today I am still waiting despite of calling them 12-15 times. They give me a complain no - RNA [protected] but no one came and reapired the AC. They either dont pick-up phone or say we are sending the same in next 2-3 hours. I am still waiting.

Now I shall not give any person to touch it, I want to get it repaired.

Hope you people will hurry up with your activities.

Regards
Manoj Ahuja
tarunaahuja@ymail.com
DD-97, Avantika, Ghaziabad.
M: [protected]

k.iyyappan
NO:216, door no.4/269, 5th main road, b-block, sadhasivam nagar, madipakkam, chennai-600091.
my phone number-[protected].
I bought lg split ac 2.10 Ton. I register my complient 6th of may but till the date no response. your service is very very worst. please close your product other wise we will meet in consumer court. the most worst product in the world LG AC and services. please close your product .

dear friends.
We have LG airconditioner 1.5 Ton. This product under the service contract ... The service is highly poor. We have 4 number of Samsung AC too., The service agent appointed by LG is highly poor. They ignore the calls. and keep the problem for 1-2 weeks time.

So, My recomentaion is Samsung. They prompt in keeping the agent alert. Not like LG.

Sakthivel
Chennai
contact No. [protected]

I buy LG 1.5 ton ac in march- 2010 after that 5 times LG guys repaid it but after that problem not fixed.

S. A. Virani
206/5611, Amey, R. N. Marg, Near
Odeon, Pantnagar, Ghatkopar (E),
Mumbai - 400075.
Dt. 13/09/2008

To,
Registrar,
Consumer Complaints,
Mumbai
Sub : - Window A. C. of LG Company - Complaint of " no cooling " and " broken
display " box - purchsed in October 2007 - Complaining since February 2008
- Non attendance of complaint - no replacement of defective piece.
Respected Sir / Madam
I have purchased Window AC model no. G2 DF 1 S. No. 03814 of LG Company from M/s Mayur Electronics Ghatkopar (E) near odeon, Mumbai 400075 on 19/10/07 vide invoice no. 2771. Since I am Senior citizen, and there was winter immediarely the A C was not put in action for about 3 months.
The use of AC was started in and after middle of February 2008. It was noticed that there is " no cooling " How ever it was tried three four times by varying temperature settings. Even at 16 degree C tempeature there was " no cooling " and I have to sleep with fan at full and A C was " ON " for whole night.
I complained to Mr. Mayur and Mr. Kamlesh M/s Mayur Electronics and he in turn to LG company. Some people came for servicing of A C. This was done twice. But the result was negetive. The summer started. I was unable to use A C. After repeated complaints the service persons from Sai Enterprises Ltd. LG electronics India Ltd. service division Mr. Rehan, Mr. Tushar, Sardarji, and others visited three to four times.
One Mr. Joseph from the same service division also visited and carried out some tests. He was confirmed that there is some defect in A C. Besides that he informed me that there are many more complaints for this model of AC. He was having list and papers of complaints of other purchasers of Garodianagar Ghatkopar (E) having the same complaints of " no cooling " He also informed that this model is defective. He informed that he would recommand for replacement of A C.
I have written the complain that " there is no cooling ", every time on the paper produced by every visitor for signature for having visited for complaints.
Later on in the month of May 2008 Mr. Methew of Service Division collected A C for inspection in their workshop. After couple of days he reinstalled AC in my house. It was gathered that he has checked gas leakages. I used AC on the same day, but the result was same i. e. " no cooling "
I phoned to Mr. Methew and he informed me that he would inform to LG company and ask for replaement of this defective piece. The entire summer I could not use AC., because fan was cooler then A C.
In the mean time I was moving from post to piller for rectifying the defect or replacement and also complaining to the distributor, M/s Mayur electronics.
After repeated phone calls to Mr. Methew and personal contacts with M/s Mayur Electronics, the A C was again taken to workshop. M/s Mayur Electronics later on informed that the compressor and broken display box are being replaced. Mr. Methew during one phone conversation informed that the A C would replaced by new one since it is the purchase of the year 2007, but the compressor and broken display box will be replaced. The logic behind " not to replace the defective piece since it is purchase of year 2007 " is not understood and it is best known to L G Company. It can be interpreted that this product manufactured in the year 2007 must have the defect. Later on this defect might been noticed by them. But by that many pieces would been sold by the L G Company. Because Mr. Joseph was having the same complaint from some other purchasers also and he had come for carrying out tests. That is why company does not want replace the defective A. C. sold by them in the year 2007.
Till date i. e. till 13/09/2008 the complaint is unattended.
Last week company sent his person Mr. Mansur Aehamad for inspection. Now he says that this A C is for 100 SFT. area of room, and asked me what is area of my room I said it is 108 sft. But I immediately asked him for 8 sft. more area there would "zero cooling " such that when A C was " ON " and set at 16 degree C I have to sleep without baniyan. I offered him to come and sleep in the room for the whole night with A C " ON " and ascertain the fact. This was told to previous visitors of the company also. But the complain is not attended.
It is my reading that the company wants to escape from the responsibility and pass the time till one year guarentee period passes. The dealer M/s Mayur electronics also have hands in gloves with LG Company but uses sweet tongue with us and tells us to fight with the company and they would support me. This appears to be game plan of Company and distributors.
I have framed in my mind the LG company is useless and cheating the consumers by supplying defective products. I recommend not to purchase any product of this company and also recommend to purchase AC or other electronic products from reputed distributors. LG has in their mind to take away hard earned money of the people / public and dump rejected or defective material to the houses.
" If LG people are reading this complaint I earnestly request you to please look into the matter and either remove the defect of the AC or replace the defective piece because me and my wife are senior citizen and we have purchased such branded AC first time in our life and we faced this. "
In this I would like to sight my personal experience for purchase in United states. I had purchased a set of nonstick utensils. When I opened the box at my residence, I found that oen piece was slightly bend. I went to the distributors after couple months and returned back the entire box without even mention of any defects. He immediately took back the material and refund the money back to me. I then mentioned the complaint and asked why such defective material was being supplied to consumer. He immediately expressed feelings of sorrow and asked for forgiving him for the troubles I faced for bring back the material. Not only that he offered 10 % special discount to me on any material / any amount that I would like to purchased on that day so as to compensate the gas I consumed for returning back the defective material since his shop was about more than half an hour from the house.
I kindly request you to give me justice and help me in getting replaced defective A. C. piece from this thick skinned L G Company.
My e mail id is sureshvirani@hotmail.com and landline phone no. is [protected].

Yours faithfully,

S. A. Virani.

http://www.consumercomplaints.in/complaints/lg-window-a-c--model-no-12-g2-df1--sr-no-03814-c78916.html
Comments

16 days ago by Suresh A. Virani [send email]

Corrections. Please read as (b) in place of (a) written in the complain letter

Correction no 1:
(a)Mr. Methew during one phone conversation informed that the A C woould replaced by new one

(b)Mr. Methew during one phone conversation informed that the A C woould not be replaced by new one

Correction no. 2 :
(a) reove the defect
(b) remove the defect

Correction no. 3 :
(a) But by that many pieces would been sold by the L G Company.

(b) But by that time many pieces would been sold by the L G Company.

Correction no. 4 :

(a) That is why company does not want replace the defective A. C. sold by them in the year 2007.

(b) That is why company does not want replace the defective A. C. sold by them in the year 2007. Later on the A. C. was returned and reinstall in my house without rectifying the defects i. e. not replacing compressor and broken display box.

Correction no. 5 :

(a) I consumed for returning back the defective material since his shop was about more than half an hour from the house.

(b) I consumed for returning back the defective material since his shop was about more than half an hour drive from the house.

ingetting
14 days ago by Suresh A. Virani [send email]

Dt. 16/09/08
Sir / Madam,
Referring to my above complaint dt. 13/09/08, I want to add as under. I have been following up with M/s Mayur Electronics, who was assuring that he would talk top officials of L G. To day on 16/09/08 at 1 - 40 P. M.
Mr. Kamlesh and Mr. Mayur from M/s Mayur Electronics informed that L G top level Manager told him that the location of A C requires to be changed. One more baseless argument.
Earlier they argued on area of room for which I told that for slightly more area would there be " zero cooling ? That too at 16 degree C. " To which they had no answer.
So now they have found out another location of A. C.. The A. C. purchased by me is window A. C. And window is provided in the same location for all the flats of building. Naturally window A. C. is to be placed in the window, wherever it is located. All the flat owners if they purchase window A. C. will have to locate A. C. there only.
Suppose if it take some time to get cooled the entire room due argued location, but how much ? At 16 dgree C the whole night and eventhen " Zero cooling "
This implies the L G company and the Distributor M/s Mayur Electronics are making lame arguments. They have strong desire to throw defective material on head of customers. Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.
(1) To pay Rs. 10.00 lakh for mentally torturing me endlessly.
(2) To refund back the entire amount with 36 % interest and the expense made for fitting the A. C..
(3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(4) To pay entire legel charges required to be incurred with 36 % interest.
Yours fiathfully,

Suresh Virani.
6 days ago by Suresh A. Virani [send email]

First of all some corrections in the aforesaid content.
Read (b) in place of (a)
Correction No. 1
(a) So now they have found out another location of A. C..
(b) So now they have found out another baseless argument as " location of A. C.. "

Correction No. 2
(a) due argued location
(b) due to argued location

Correction No. 3
(a) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.

(b) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics -- for supplying the defective piece A. C. and trying for proving it to be genuine piece -- by paying me the compensation as under.

Correction No. 4
(a) (3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(b) (3) To withdraw this model sold by the L G company from the market in India and pay the even compensation to such purchasers in general public interest.

Now further Report

Dt. 24/09/08
Sir / Madam,

When Mr. Mansur Aehamad came to my house for inspection, I told him that i know couple of persons who had purchased 1 ton A. C. and have quite bigger area of room then mine, but they get very fine cooling and they set timer for 2 hours so that the A. C. gets automatically turned off and they do not need A. C. for the rest of the night. I told him to visit these places.
In this context Mr. Mansur Aehamad came to my house to day on 24/09/08 and requested me to take to such places. I took him to that place. He inspected and confirmed that the area of the room was substantially larger then my room. He also ascertained from the users about the cooling condition. He checked something with instrument brought by him. He told that the readings same at my place and this place. I told that I do not know what you are checking and what is the technicality. I only understand that I am not geeting " cooling ".
To which he immediately reacted, " I have already suggested earlier and now also that you go for 1.5 ton A. C. "
This itself means that there is some problem with A. C. and is better known to them ( means L G company and their persons who periodically visited my house ), but they do not want to agree to defect of the piece, and suggesting me to purchase 1.5 ton A. C. I told him that if company wants to upgrade my A. C. with no cost to me then I dont have objection.
But respected Sir / Madam, even after upgrading the A. C. with no cost to me, the company will have to pay the compensation mentioned above.
Please kindly help me in resolving the above issue.

Yours truely,

Suresh Virani

LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 Complaints - No cooling - Broken display box
Review all LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 complaints

LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814
Posted: 2008-09-13 by Sureshchandra Amulakhbhai Virani [send email]

My company bought 2 tonne split Air conditioner Lg brand in Aug 2008, I had been complaining for 3 months now rgdg my air conditioner not cooling but it is of no use, I have been following my complaint regularly with call centre & Ms. Vaishali at their head office but it has been not attended properly.

Is there someone who can provide me a solutions for this .

I bought LG 1.5 WIndow Ac on 1st may 2009 . Have complained 3 times that the AC is not have cooling effect but there technican kept saying the AC is working fine . It is a total crap product .Please don't waste your time .I asked the call center Guy that I need to talk to there Cheif Customer Officer .soeone with the name Vaishali .But the lady never had the time to pick the phone nor did she had thedecenct to give a call back
Summary
Crap Product
Pathetic Post sales service

I have purched a LG monitor, this monitor is in 3 years warranty period, I have all documents but I lost my bill .
Manufacturing date & barcode is attached in the monitor, I was contact customer care & also service centre but they are denie it
because of my lost bill but legally they can't denie, pls take the matter as early as possible

I have extended the warranty of a particular LG A.C by paying my much worth money to the company..

Now there was a particular water sepage problem which was noted by the local company's technician and was tried to sought out not much efficiently and so i raised the complain to mr.cugh.
He did sent a major technician WHO VERY SURELY PROMISED TO CHANGE UPPER PART OF INDOOR TO FIX THE PROBLEM.
But unfortunately din't fulfilled his word and mainly when i told this thing to Mr.chugh he too started betraying by getting back from his technician's earlier words of changing the upper part of indoor to stop the sepage..
I am seriously wondered how such cheat &fraud being appointed on such designated position who even blocks customers mobile numbers and speaks violenty when called through another..

I request to some responsible person to pls get invoved in this matter and sought it out.

LG logo is appearing program not running

I had purchased one LG LCD TV on 27.05.2009. With in a month of purchase it developed some fault and I logged in with LG customer care and the Service Engineer who inspected the TV told us some components have bursted and offered to service the TV.

But I did not agree for servicing. Only replacement of the TV is acceptable to me as the fault occurred due to manufacturing defect. But so far no response from LG.

we had purchased a LG-M227WA Monitor TV on 22/8/2009 from H20 systems & solutions, we sent all the required documents to spectramind for the DTH which comes with the purchase after 3.5 months we have been following up, We tried to call the LG dealer, they are giving us dates after dates. but no delivery.

I bought Lg double door frost free refrigerator Type GL-D322RPJL in June 2014. Right from installation I am facing the problem with this one. The items kept in the bottom chamber are getting frozen. The vegetables are frost bitten. After lot of persuasion service engineer visited on 16/9/14 and he ensured that the refrigerator will now work alright and a call from Lg will come to get the feedback within 48 hrs. However, neither my problem got resolved nor any call came from Lg. My number is [protected]. This is the WORST PRODUCT AND SERVICE THAT I have experienced .
Goutam Chakraborty

i had purchased a LG washing machine model No. F8068LDP.ABWP on 26.5.2012 from Hubli. Within the warranty period the back door got rusted in the corner left bottom side. I registered a complaint on 24.12.2013 No. RNA [protected] but the service person came and demanded a photostat copy of the original bill and vanished and till date not available. On 27.12.2013 again I was forced to register one more complaint and the No- RNA [protected]. The quality of your service is very poor.

WE HAVE PURCHASED MULTIPLE PRODUCTS OF LG AND NOTICE THAT THEIR SERVICE QUALITY IS ABSOLUTELY POOR, ESPECIALLY IN CASE OF HIGH END PRODUCTS. OUR MICROWAVE WHICH WAS REPORTED FOR SERVICE ON 113/05/2012 IS PENDING SERVICE FOR MORE THAN 10 MONTHS NOW. FURTHER OUR SIDE BY SIDE REFRIGERATOR (LESS THAN 2 YEARS OLD) WAS REPORTED FOR SERVICE ON 22/01/2013 AND HAS NOT BEEN REPAIRED TILL DATE. IT IS NOTED THAT THEIR SERVICE PERSONNEL ALSO HAVE LIMITED KNOWLEDGE OF THESE PRODUCTS. WHENEVER EMAILS ARE ADDRESSED TO lgservice@lgindia.com, THEY GIVEN THE SAME OLD ASSURANCES WITH NO RESULTS. THEIR EXECUTIVES LIKE V SREEKUMARAN OR SHINU KOTTARAM INITIALLY PROMISE HELP. BUT AFTER A COUPLE OF EXCHANGES THEY DO NOT EVEN BOTHER TO LIFT THEIR MOBILES OR CUT OFF LINE. AT BEST THEY SEND A SMS STATING THAT THEY WILL RETURN THE CALL BUT NEVER BOTHER TO RETURN. I FEEL CONSUMERS BETTER BE WARY OF LG PRODUCTS AS THEIR SERVICE ESPECIALLY IN CASE OF HIGHER END PRODUCTS IS VERY POOR. WHEREAS AN INDIAN EXPECTS HIS WHITE GOOD TO LAST ATLEAST 10 YEARS FROM PURCHASE, IT IS LEARNT THAT LG STOPS SUPPORTING A PRODUCT IN LESS THAN HALF THE TIME.

I PURCHASE A LG REFRIGERATOR ON 21 MAY 2012. IT STOPPED WORKING ON 13 AUGUST 2012. THERE IS NO COOLING . SINCE 13 AUGUST 2012 WE ARE SUFFERING .WE LODGED MANY COMPLAINS IN THE SEVICE CENTER STILL THE PROBLEM IS NOT SOLVED

I have been trying to get hold of one of their service engineers but it is a Herculean task. The phones provided are either switched off or not picked. Every time I call the customer care number I am told it is already under process. Very frustrating. My complaint number is rna120628084707

I have to say LG has the worst product and service, and SHOULD BE PUT OUT OF BUSINESS. I will never have any LG products again. I have very bad experience with the LG. I got one refrigerator from Best Buy on March, 2004 which cost $1664 and the sealed system (the warranty for the system is 7 years) had the problem after one year (June, 2005), the tech support came and had it fixed. After a few months later (Feb, 2006) the same problem happened again. I had to call customer support and escalated this case to the manager team. After more than SIX weeks, I finally got it replaced with a NEW one. One year later (May, 2007), the same exact problem happened again for the NEW one.

Since the Labor is out of warranty even the part isn’t, I have to pay $87.50 for one local service Center which was authorized by LG customer service came and found out it is unrepairable system problem. But the LG Tech service insists it is repairable and wants me to call another service center for repairing. And I have been told by one of their supervisors -- Brain that I have to go through all the 7 service centers in my area if one can’t repair for me and pay all the service charge by myself. This is so ridiculous, I already trashed hundred dollars worth food and living without refrigerator for months in all the three instances.

Please all of you go ahead to file a complaint to Federal Trade Commission:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

This is going to help Federal, State and Local authorities to investigate their possible illegal practices.

Customer engineers are not used to give call slip while they are coming to the customer site, they used to charge the service charge without any receipt. I recently changed my Spin Door in my Semi Automatic Washing Machine through your customer service center at Udaipur (Rajasthan) - India. The CE who attended my call told that he forgot to get the bill book to give bill for the item for which I paid and committed to give the bill later. But so far he didn't given the bill. He used to charge less amount without making call slip or bill.

We have had a part sitting on the washer for 2 months now. Still not installed. This was after spending nearly $300 on an electric board we did not need! So much for the quality of work the LG tech has. Another tech found that the motor was bad. Getting it installed has been one nightmare. And I am in the Tampa FL area.

bought an oled for a week, remote control not function well.called customer services wait for a week and still no one reply to solve my case.Services really sucks

I have an Lg Phone. Trash. Lg refrigerator barely lasted 5 years. Lg microwave replaced twice bc numbers stop working. LG. Aargh!

The paint is peeling off my black stainless LG fridge ... this is extremely upsetting! This should not be happening at all! I had no idea there were so many problems with the black stainless line, and I had complete faith in the quality of LG appliances ... would never have expected this from this company!

Bought $3000 fridge to have compressor fail after 2 yrs..lost $300 of food.had to wait 2 wks for replacement..less than 1 month COMPRESSOR FAILED AGAIN! REALLY?! Again lost food. Tech installed incorrectly! Working for now but lg reimbursed me only $200.for lost food when I am out $400, plus lost work and having no fridge for weeks! Never buy LG!

Lucky I was home could smell horrible burning smell. Tracked it down to the LG dishwasher. I took the door apart and found burnt wires.

"Your TV does not support this program's content protection." Everyday this appears . Complaints to the company get a response to replace the hdmi with component cables...back to the past and impossible now the the tv is attached to the wall. Always buy American!

1.PCB Problem from last 9 days
2.Complaint lodged on 17.07.2019
Complaint no RNP [protected]
Nobody attend the issue

Very much harassment

Regards
Lalit Rana
[protected]

Dear LG customer service,
It is a couple of months that we purchased a LG TV and sadly, its leg has broken. I am very surprised and never expect to see such things with LG products. I attached a picture of the broken leg.
By the way, is there anyway that you send us the leg of the TV?
Thank you
Maryam

2 months of incomplete shipments and stalling. I still have no stand, I have one screw and no manuals or instructions. I was just told me that it would be another ten days. I want what I paid for! Linda Rayder 2700 W Washington St. Denison, Tx. [protected]. You should at least express mail.

Humming sound from speakers of LG TV

LG Tv's are garbage and even worse is their customer service. I will never buy another LG product as long as I live and I will encourage others to so so as well. CAVEAT EMPTOR (Buyer Beware!)

I bought LG TV just 9 months before, now it is not working, when we asked the service people they say some IC has gone, but taking time to repair, as they have to obtain approval from the lg office, then only they can repair, so after paying money (for purchase of TV) we have to wait for one week to get repaired, when we asked the service people they say it is the procedure. really a good procedure, now I have decided not to buy any LG Products because of their worst service procedures. my mobile number [protected].

service people are arul nagar - madhavaram.

My complain No.N9C10200938 date 2 January 2008. LG provide Jr. Engineer for repairing. Actually T.V. was in working condition before the reparing work T.V. problem is same. I again complain about T. V function then Engineer said T.V. will go th work shop in Okhala. New Delhi.for Auto Off problem. After 15 days workshop people said we have not available the part of T.V. The workshop people send the T.V. back to me without repairing work . Pl. foward my complain for needful action as soon as possible. further detail pl see my complain NoN [protected]

A FEW DAYS AGO THE SCREEN WENT DARK AND THE PICTURE WAS UNVIEWABLE

I BOUGHT A LG 29FRGE TV IN FEB 2007. A FEW DAYS AGO THE SCREEN WENT DARK AND THE PICTURE WAS UNVIEWABLE. I CALLED THE LG TV REPAIR PERSON AND HE SAYS THE PICURE TUBE IS DEFECTIVE. HE SAYS THERE IS NO POINT IN REPLACING THE TUBE AS IT COSTS 7, 000 AND THE NEW TV IS ONLY 13000/- WARRANTEE IS ONLY FOR ONE YEAR AND IT IS 15 MONTHS SINCE I BOUGHT IT.
I AM A DEFENCE SERVICE PERSON AND DONT HAVE ANY WAY TO GENERATE MONEY FOR A NEW TV EVERY YEAR.
WHAT DO I DO?

This is not a complaint -- far from it ..Very pleased with our new LG26 TV . It is running satisfactorily from our FS-4200 D/S receiver which switches polarity with 13/18 V.
I was expecting to remove the STB and run the LNB directly from your built-in digital tuner but the latter only supplies 6V for the antenna ! Obviously I am missing the point !
Library books and the web have not helped ...please put me straight ! Thanks, Jerry.

Yes even I agree that LG TV service is not good as I purchased a brand new TV in month of November8th.
And my complais started. I complained them that in that TV the dark green colour patches are displaying. But in vain.
4 -5 times technician came and said that" TV is Flat screen thats the reason Patches are coming","There is metalic coupboard near your TV that is the reason patches are coming"
Now I m fed up and dont know what to do?...

I purchased an LG tv from Bangalore, BRigade Road, Radio Shack. No delivery on time, no service, no warranty card given plus the damn people there are like either goons from the third grade areas or just plain idiotic! Was surprised to see a company like LG associating themselves with folks like these...?

See my posting of November 2007!