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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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F
9:12 pm EDT

Letgo person [ cool nissan fann ]

Trying to buy a truck person claiming sick in hospital and vehicle in shipping they can have it shipped to me ...And pay for shipping ...I would really like to get a hold of someone to catch these thieves . I'm going to report to fbi as well.
At that rate they would make zero on the vehicle, they have some other goods for sale as well with a really good price ...

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C
9:11 pm EDT

Letgo ps3

Purchased a PS3 from someone and they didn't mentioned that that the gaming console was messed up. The only good news was I knocked off 10 dollars from the price before meeting up. We meet up on Aug 25 2019 at 4:30 pm at the local police station to exchange the money and item but none of any communication mentioned the computer on the game console has half of the screen is the black/white static and the computer interaction with controller is not good along with the console resetting itself. The seller's name is Aurora Rios.

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F
2:00 am EDT

Letgo bird cage

I messaged this user to purchase the bird cage. I had no problem with the price or anything. I asked when he could meet up and he said any time after 3. I said that's fine as i get out of class at around 4. Luckily my university is on that side of town so I can meet him right away at 4:30-4:45 (depending on traffic). I asked if we could meet in a parking lot of McDonald's as it is a good in between of our locations. He said no that he will not meet me there and ONLY meets in this other location. Rude but I say okay. He tells me no to 4:30 and says he will only do 5:00. I say that I would rather do 4:30 because I will have just gotten out of class and already on that side of town ( I live rather far from this location so I can only meet on days I have class since he does not want to commute any farther) . If I wait til 5 I will get a lot of more traffic on the way home. He made a big deal about it but said okay to 4:30 but said that he will wait no longer than 5 minutes and if I am not there he will leave. I said that I will definitely be there, but I cannot guarantee 4:30 on the dot because traffic is picking up at this time, but I said I will absolutely be there before 4:45 for sure. He said no that he will not wait til then and that he has limits. I said I am already driving to his location since he did not want to meet anywhere else so waiting 15 minutes is not too much to ask, and besides I can not control traffic. He then BLOCKED ME! I found the whole conversation with him so rude and one sided! I don't understand how he can be so uptight about meetings and times when he does not make any effort to compromise. That's a horrible attitude to have with an app like this! And the fact that he blocked me as soon as I pointed this out is so inappropriate! It bothers me that I could have very well went to purchase it and driven so far to get it but would have been stood up in case I showed up a little later than 5 minutes. I already reported him but I hope something gets done about his horrible behavior

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L
12:24 am EDT

Letgo I don’t even know

I see a notification for a product I'm selling but every time I click on it I get an "error" message. Not cool. It's been happening for a few days now. I'm trying to raise money for medical procedures so this is important to me. I am disabled and hate to be teased like this. How can I fix this error?

And why does a complaint have to be a certain amount length? I tried submitting this twice but was told each time it was too short. I work in customer service and that's just sad to have that reply to customers. It shouldn't matter how long the complaint is.

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R
9:17 am EDT

Letgo buyer blocked me after I kept sending him emails on why he did not follow up on his prospective purchase

Hi kept sending a few emails to the buyer after he told me he was going to purchase and item, he assured he was going to buy it through PayPal, and that was the last I heard from him, I went-the routine to package it up to ship to him, he said he was downloading Paypal to pay me, and said he was going to take the item, and when I sent him emails as to what happened he blocked me, this is not right that buyers can do this

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S
12:34 am EDT

Letgo has not paid in over 10 months. scammer.

In December of 2018, I Steve Hauseman sent a item (sponge bob stuffed sponge bob ) to animal lover via express mail. Yes I was wrong for sending this item to him without being paid first. He promised to send the money and he wanted it before Christmas for a gift. So, nice guy me sent this to him via express mail. The item was only $8.00 dollars but sending it was a total of $21.00. To this day this person has not sent me the payment. I have ask very nicely to sent the money or send back the item. I always hear that he will or he asked his mom to send it. It has been 10 months.. I would really like Letgo to ban this person from trying to scam anyone else. He admitted scamming me and said he will not pay. Calling me names and very much making me mad. I would really appreciate Letgo to ban this person. He says he is a 14 year kid. Another reason to stop him from trying to scam anyone else..I was wrong for sending anything without being paid. Lesson learned. My email address is [protected]@yahoo.com Could you please reply to me and tell me what has been done about this problem person. My phone number is [protected] if you want to call.. I ask him everyday to please send the item back or send me the money..Today 9/1/2019 he said he sold the item. If you look at his picture of profile, it is sponge bob. I have sold a few items here on Letgo and I really would like him banned. I do not think I will ever get my money, but to have him removed from this site might save someone from being scammed. Thank you for your time in reading this. Please let me know what has been done or what can be done..

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Update by steve hauseman
Sep 10, 2019 11:19 am EDT

This is a sad site I feel. No one has done ANYTHING to stop the bad apples from Scamming. I have written 2 complaints about a user named "animal lover" and nothing has been done. No one has contacted me about this issue. Watch out people. Letgo does not care. Very poor operation and very angry about their support team. He should be banned. Admitted being a scammer. Terrible

Update by steve hauseman
Sep 02, 2019 12:36 am EDT

Never sell to a person called "animal lover" Get the money first no matter what. Scammer

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R
12:21 pm EDT

Letgo iphone 7 plus

I contacted this person about an iPhone 7 Plus that they were selling for $100 in the description it explained why they were selling it and why they were selling it at that price as im asking them for the last time has it shipped because they said they weee going to ship it immediately and I sent the money using Facebook because cash app wasn't working I go back on letgo to see if they shipped it and they blocked me idk why they blocked me maybe because I kept asking if they shipped it but I just wanted to make sure it wasn't a scam now I'll never know if it is because I can't communicate with the seller anymore.. only way I'll really know if it's real is if it shows up to my house foreal or not

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A
11:32 am EDT

Letgo counterfeit check

I listed some tires and wheels on the Letgo site and had someone that was interested in purchasing the items from me. I was selling the items for $2300 which the person agreed to. They sent me a cashier's check from the Murray State Credit Union in Kentucky totaling $4, 980. They said they wanted me to send the remaining balance to the people that would be picking up the wheels and tires. I deposited the funds into my bank account and sent $2, 500 to the one individual that was supposed to pick up the items.

The person first wanted me send the funds to a person named Michael Campbell, only to later change the recipient to a person name Adejoke. The funds were transferred to this person's account via the Zelle app. The person that received the funds email address is dejokebadru6@gmail.com. The person's cell number that reached out to me on Letgo is 631-500-0525 but I never got their name.

I checked my account this morning and noticed that my account was deducted $4, 980. I called my bank and a representative told me that the check was counterfeit.

I'm sure they are using this scam on other people on Letgo. Feel free to contact me at [protected] if you have additional questions.

They have to be caught and brought to justice.

Adonus

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J
6:05 pm EDT

Letgo locked out of my account

Today, August 29 2019, I was locked out of my account. I had been using it to buy things from people and out of the blue it was locked. From what I think was a breach of terms and conditions, but I don't know how. There was no harassment, no adult content, nothing of the sorts. I am not unable to make and account or sign in to my existing one. I went to the guidelines, I did not do anything against what they said. I did not break the terms and conditions. My account is just locked.

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B
11:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo fraud alert

Hello,

I recently sold a couch to letgo user Jeanette Gage. Turns out her and her "step dad" completely scammed me and the check that originally cleared, just bounced back. Now I'm out a lot of money. Is there ANYTHING i can do? Really need to get my money back.

Now her account in my messages says "Account pending moderation."

Thanks,
Brittany

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S
5:18 pm EDT

Letgo iphone

friday august 23, 2019 i talked with a lady that said her son had an iphone for free and all we had to do was send the shipping cost of the phone which was $20.00 and she sent me her son's phone number and i called him. he said send 20.00 which i sent thru pay pal, then he said it would cost me 45.00 to send phone, so i said forget it because it was a scam, so im trying to reach pay pay to refund my money. I( just want let go company to know that the people from the mia acct (detroit) is a scam.

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S
1:12 pm EDT

Letgo Scammed on an iphone xr

My son and I went to Camarillo, CA. yesterday afternoon to buy and iphone XR and the guy was so nice and told us it was unlocked. He claimed he paid $250 a month ago and sold it to us for $130 as he could not get into it. Come to find out the phone is icloud locked so we cannot get it activated and it is not unlocked from any carrier. We got the phone # for him and he said if we need anything to let him know. We tried to contact him and he blocked my son from Letgo and he refuses to give us our money back. He scammed us and I am not only reporting him to you but I am reporting him to the police and letting them know you allow for scammers to sell on your site and take advantage of young people. HE IS FRAUD AND YOU BETTER DO SOMETHING OR I WILL SUE YOU.

His name is Rudy Castro and his phone # is 805-477-8322 and hope he didn't lie about that or change his #. He is refusing to make things right.

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A
1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo unethical behavior; app being used for sexual activity.

I was looking on letgo on my boyfriends phone. When I went to his messages I found hundreds of messages from people wanting to meet up for sex. He has been using the app to meet with locals for sex. I am unsure if he has been paying or if they have or if no one has. But this app could possibly be used for prostitution here in Okaloosa and Walton county Florida. I feel violated and disgusted at this point and think he should be blocked off of the website and things should be looked into as far as the website goes bc it's not being used just for what it's made for. Illegal activity is being done also.

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N
7:31 pm EDT

Letgo someone who is selling a car

Well I was on on the app and a person who says it's ashely wilson, but really it's a guy due to u can tell when he took pictures of the car there is a shadow of a male, he scam me for 1200 witch now I wil not get back he created a fake ebay account and pretended he was from ebay. That person is a scam. Please do something about that person he will just keep scamming people for the money and that's not right. I was looking to buy a new car and now I don't even have money to buy a car so I have to start all over again because I don't believe I be able to get my 1200 back.

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Update by Nicole Liebzeit
Aug 20, 2019 1:10 pm EDT

Today i went to check if the person the scam me still was doing it and he is still creating different account names to scam people. Something needs to be done because if y'all just delete his account he will keep making new once and reposting the pics and keep scamming people. He now had 2 different cars on this app and something had to happen either got police involved because that's what i had to do.

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A
4:48 pm EDT

Letgo SCAM- fraudulent activity .

I Have been defrauded for $2400 on a item I have for sale on your website. I want these people shut down ASAP you need to investigate this and take it very seriously as I do. Please let me know what steps I need to take to clear this up and not let this happen to anyone else!😡😡 This is my second notice to you, I haven't heard a word back!😡

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4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo fraud account

The person I was in contact with for buying a product is fraudulent. I was willing to meet at Starbucks for the deal but the person responded to meet only later at night which was skeptical. When I finally showed up at Starbucks the next morning, the person did not show up and was asking to come to her place. The account name is Nata mile and has a picture of a girl with a pink top. Asks deposit money via cash app and has blocked me when asked for a refund. I declined the deal when asked to go to her place and asked for the refund for the security deposit that she charged me already. The user immediately blocked me after that.

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T
12:36 pm EDT

Letgo homes for rent scam

Why are you allowing home and rental scams on your site. there are several homes for rent in the colorado springs area + other areas that are being scammed. alert — standar llc scammer. home for rent advertised by this scumbag below... please remove him, send a virus to his ip address or something.

$850
House for rent 2br 1ba
6 days ago
Beautiful, wonderfully-kept home! two bedrooms, living room and dining room, kitchen with tons of cabinets! lots of storage in this unit. upper level of a duplex. walk to memorial park; walk or bike to downtown! well-kept, fenced yard; lawn care included in rent price! large laundry room with washer and dryer provided! garage parking plus storage; central ac; pets permitted with owner approval.

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S
S
seo tool
, US
Aug 13, 2019 2:40 pm EDT

great man really love his expertise pro money saving tips are always enable us to save money and also you can do fisshiering in different cities like manchester

S
S
seo tool
, US
Aug 13, 2019 2:42 pm EDT
Replying to comment of seo tool

https://promoneysavings.com/

ComplaintsBoard
S
2:20 pm EDT

Letgo apple watch sell scam

This person has posted some items on Letgo app.She asks for money transfer in order to ship the product.I have transferred money to buy Apple Watch .After receiving money she haven't shipped the product.Upon asking about the product shipping she told me that she have lost the receipt of shipment.I have called her several times and messaged her over chat.From that day she is not picking up my calls. She have blocked me on let go app as well.How can I get my money back from her?
Letgo app should take immediate actions on this SCAM .Her account is still active and she will rob other people's money as well.Let go should provide strict identity verification and buyer protection.

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1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo can't see buyers messages

I have been selling on Let Go for a couple years now. At first, I may have had a problem with the app or website every now and then, but in the last 6 months, the messages from buyers have went from sometimes having problems with the messages dissaoearing, and I would reboot my phone or log out and back in of Let Go and the messages would re appear, but now, every person who sends me a message, I can view the header, but as soon as I click on the message all I can see is the buyers name and information, No message what so ever! And God forbid if you try to provide the buyer with your phone number or email All of the sudden you are now some kind of fraudulent Crackhead who is trying to deceive the buyer simply because I offered my phone number! Rediculous! This needs to end! I have sold on several other websites, Offer Up, eBay, Amazon, Mercari, Bonanza, and Never had this problem before! To me it doesn't make any since. I can't help but wonder, if Let Go were making money off every sale would these problems still exist? Doubt it very seriously! Someone help if you can PLEASE!

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M
4:05 pm EDT

Letgo car sale

PROFILE/USER= Roger Neal. Claimed had a 2001 Honda Accord for Sale in Rodeo, CA. Texted with him over the app. Said had title in hand and was from a tow company looking to sell the car. Seemed reasonable. Drove to Rodeo-could not figure out how to get into the tow yard. So I yelled through the locked gate to see if anyone was there. An older woman came out and asked what I was looking for. When I told her I was there to look at the car she sighed and explained I was like the 20th person to come by. More than a few people had Venmo'd this guy money to put a deposit to hold the car. They were obviously furious. I hadn't given any money to anyone so I was just frustrated and disappointed. When I text Roger Neal back to inform him I'd just come from the tow yard and his whole scam had been explained to me, he blocked me. DON'T reply to this guy and anything he posts isn't real. Do NOT give anyone money in advance. This Roger Neal guy needs to come off the app ASAP.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Letgo contacts

Phone number

+1 (347) 433-8912

Website

letgo.com

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