Leon's Furniture
reviews and complaints

We bought a sofa love seat combination this summer in July. Order # 07019LLznqo. We are noticing that the two spots that we sit in have sunken a bit the other seats are quite firm. Our complaint is that we are not large people and we only are on the units 2-3 hours a day, some days even less and we are concerned that the cushion material is compacting and we will have a set that will look aged and worn out in a very short time. We had a set that we bought from Leon's over ten years ago that saw a lot more use and didn't show its wear for many years and it looks and feels like these won't get past this year with out looking old. Both units our previous set and this set are leather. This set we thought was sturdier material and I believe it is but the cushion material is not. We would like it repaired or replaced please.
Perry & Diane

Yesterday I had a couch, table, and two "matching" accent chairs delivered to my home. The delivery people informed my husband that they would call during the week to set up a time for a technician to come out to fix one of the legs of my sofa, as it was not able to be sufficiently secured at delivery. Next, I had ordered two identical accent chairs. Aside from the fact that both chairs showed up absolutely filthy, the chairs do not match. Not only does one of them appear to be a darker colour than the other, but one of them also seems to be made from a fabric that is more suited to the outdoors. Upon running your hands on both chairs, it is clear that they are made of different materials. I called the store where I had purchased the furniture, and they were very kind and apologetic and it for me that the chairs that I ordered we're not currently in stock, what would I like to order them anyway. I absolutely do not want to spend a minimum of three weeks waiting around for 2 new chairs that may or may not show up in poor condition. I am beyond disappointed at the level of care that was given somewhere along the way to have such a poor product arrived at my home. I will be spending yet another day Furniture shopping as a result of Leons poor customer service, and very likely will not have my living room as I had intended it to look for Thanksgiving in 2 weeks. I am incredibly disappointed.

Hi,

I got furniture delivered which include dining table and chairs also. Based on instructions I assembled table with so much effort and last step is when you assemble legs to top of table and turn it round and came to know table is damage. I requested Leon to replace table and I was informed I have to disassemble it and new table they are going to deliver is that I also have to assemble. I even ask them that they should deliver me right product at first place and I was informed this will be escalated and manager will call me and waiting for one week and no call receive. worst customer service ever seen. I even follow up on email with Leon Calgary but no response yet. My Sales Order number is 09149CAJXHA at Leon's Furniture Ltd Calgary 6825-11th St SE.

Thank You
Gurjit Singh

I purchased mattress on 12/09 the sales associate said it is in stick and can be delivered in 9 days but he will try to make early like 4 to 5 days I called on 20/09 to chevk the status they said it will deliver on 26/09 which was not acceptable so I talked to the store manager jasmeet he said he will try to improve the delivery by Sunday 22.09 now today I called and mr Amid sales manager said he put delivery on 29 instead of reducing extended more it was crazy can you fire such stupid and unprofessional from your company to avoid your embarrassment from the customer and can deliver my mattress urgently.

We bought a refrigerator in July 2018 with a four-year extended warranty. There is an issue with the refrigerator and I have left several messages with customer relations, which is where I was directed when I called the main number for Leon's. I have not yet heard back from anyone and we have an issue with the fridge not keeping the temperature cool enough. It is very difficult to find phone numbers to arrange service under the extended warranty. Whenever I type "Leon's extended warranty" in to google, I keep getting directed to the site to purchase an extended warranty. I am looking for service under our current extended warranty and have not been able to reach anyone yet and nobody is returning calls.

September 13 2019
Leon's Furniture
Burnside, Dartmouth, NS

Attention: Store Manager

Reference: A Mattress purchased in October 20 2018

Dear sir or madame:

Please find attached Sales receipt for a mattress I purchased in October 2018. The mattress sent was not the original mattress I ordered. I was convinced by your salesman to buy a more expensive mattress for $100.00 less than my original order even though the mattress he was pushing was not even on sale at this time.

I did purchased the mattress he suggested based on Leon's Reputation that this deal was OK.

Now in July 2019 (6 months later) I contacted your sales Representative Mary Ann Mosher and explained to her that the mattress was not maintaining it's form and I was experiencing pain and mainly sleepless nights because of this mattress not being firm and holding shape.

Mrs. Mosher directed me to take pictures showing intents etc on the mattress and forward them to her for a mattress warranty claim (warranty supposedly good for 10 years) I did this.

Next Mrs. Mosher instructed me to take pictures of the Warranty Tags attached to both the mattress and the box spring. I took my camera, went to take pictures of these tags, and all were missing. I contacted Mrs. Mosher and explained they were not there? She insisted that they had to be there and as much as insinuated that I removed them. She then sent a working from your store out to my house and verify the tags were not there. The working confirmed they were not.

Mrs. Mosher insisted that the mattress would have no warranty if tags were gone and insisted that your store would not have removed them and that the only time tags are removed is after a mattress has been returned to the store, paid under warranty and the tags sent to the warranty company and the mattress would be destroyed and not for resale.

Well, you and I must both agree that only a [censored] or kid playing with scissors would for no reason whatsoever, remove warranty tags from a new mattress and void their warrant. Yet Mrs. Mosher was still insisting that I or somebody at my premises removed these tags.

Now, I believe this is what happened.
Another person had this mattress, returned it to Leon's, The Warrant was approved, the tags were cut of by Leon's and sent to the warranty company and Leon's was paid . The mattress was not destroyed but resold by your salesman to me with no warranty tags.

There is no other explanation and as stated earlier, only an idiot would remove and destroy warranty tags good for 10 years on a new mattress.

I am a cancer patient experiencing multiple sleepless nights and pain all due to a poor mattress and a dishonest sales staff.

I have attached copies of my sales receipt showing the purchase date less than 1 year from advising Mrs. Mosher of mattress failure.
If you check your records, you will see that in he past I have been a loyal Leon's Customer with multiple purchases and no problems.

I am not seeking a cash rebate for the mattress rather an in store credit so I can purchase another mattress.

What was done to me, as far as I am concerned is considered a fraudulent and dishonest action by your sales staff.

Whatever you can do to rectify this injustice would be greatly appreciated.

Yours truly

Earl Burrows
32 Kipling Drive
Lower Sackville, NS
B4C 2X9
[protected]
[protected]@live.ca

I have driven to your dorval store today, labour day monday. So far today, today, (1) I saw a tv ad advertising your labour day weekend sale (2) I looked at your website to see if there was any notice given that your stores would be closed today — I found none (3) I phone the dorval store before going there, found the usual messages applicable to a normal week, open monday such a time to such a time, tues, wed, etc., but no mention that the store is closed on the actual labour day, today. Yet it does say that the labour day weekend sale is on. Isn't labour day part of the labour day weekend?

Very low marks on not informing the public that you are not open all the days of the labour day weekend while the labour day weekend sale is on, and running a tv ad this morning, monday morning, to tell us all about it.

David scott, 14 des oblats, lasalle (20 km from your store) [protected].

2 months ago I called to have someone check our mattress for warranty, I then had to wait 3 weeks for someone to be in the area. I had told Carrie, (warranty department), that I was not sleeping where the mattress had broken down, and having to go to the couch every night as I could only stay in bed for 2 or 3 hours. She seemed nice at that time. So the inspector came and took pictures and notes and said for sure that it needed replaced, there was simply no support left. He said that I would hear back by the end of that week. No response, so I called Monday, nothing, then called Wednesday, nothing. She kept saying she hadn't received a response from the company. So I waited another week and a half and I am in tears because I am so exhausted and she tells me that they have turned me down and have called it normal wear and tear. I am beside myself now, because I paid big money for the mattress, and stated to them is there anything that we can do, we have spent thousands of dollars here and have furnished our whole house from Leons. She said no. I said can you contact Kingsdown and see if they would at least give me 20%. She said I will try, I will let you know Monday. I never heard back until Thursday and she said they will give you $300, not 20%, so I said please give me information regarding my complaint and I will contact them myself. She told me it was private and non of my business. I had no right to see any of it. So then she said I will talk to my supervisor and get back to you. She called back and offered an extra $100 towards a new mattress of our choice. I thanked her very much as I was relieved that soon I would get a good nights sleep. So we then went to the store on that sunday and ordered the new mattress, box spring, frame, new cover, etc. Just over $2000, all papers were signed and the sales lady, (Vicky), told us that if we have any problems to contact her, that there was a sleep tight 90 day warrenty on the mattress. So if for any reason we could return or exchange within the 90 days. Everything was supposed to arrive at the store Wednesday or Friday. Carrie called me Tuesday afternoon and said, "There's no sleep tight warranty on your bed because of the warranty on the Kingsdown mattress". I said I don't understand why, and she said it would be like "double dipping" if they gave us warranty on the new mattress.
This is all from the Leons in Truro Nova scotia. It's where we have made every other purchase. I feel so angry and frustrated. The new bed is as hard as a rock, nothing like the showroom one we tested. I called Carried on Friday and was told she will do nothing for me. She will not exchange the mattress. She even told me to take it off the box spring and to walk on it several times to wear it down, which would ruin the 10 year warranty on the Sealy mattress. I told her to keep the credit from Kingsdown, that I would pay cash for everything but the bed and she could take it back, and she still said no. She said that we are stuck with it and she will do no more for us. There was no mention of absolutely no warranty from the store or no sleep tight guarantee until 2 days After the papers were signed, taxes were paid plus processing fee. I think it's absolutely awful how we are being treated, and there's a new bed here that I have to pay for and we can't sleep in it. She should have been upfront and honest with me, I would have went else where for a mattress. Why am I being Punished because the bed wore out at no fault of our own.
Please respond back to me and let me know what you can do for me before I take further steps. I am asking to be able to exchange the mattress or get a refund. Thank you for taking the time

DON'T BUY AN APPLIANCE FROM LEONS
If you buy a appliance from Leon's I hope you done have any issues. We bought a $2500 Frigidaire fridge from Leon's plus we even bought the 5 year extended warranty for $250 seeing as our Samsung didn't last 5 year before it was toast. We were thinking we got a good deal on a good brand. Man we're we wrong. The fridge was delivered as promised. We followed the direction then plugged it in and loaded our food as they took the old fridge away. We woke up the next morning to a fridge that was running but not cooling and all our food was spoiled. (Which Leons gave us a $200 store credit to replace the $400 worth of spoiled food. Now we just have to wait til Leon's starts selling food) We contacted Leon's and that's when we hit a road block. We were told they wanted to help but we had to deal with the manufacture to have it repaired. We told Leon's we didn't buy a brand new repaired fridge we bought a new fridge and wanted it replaced. After battling back and forth with Leon's and the manufacture for a week without a working fridge we decide to return the fridge a purchase one some where else. ( Thankfully my wife was on maternity leave as it was full time job dealing with the phone calls) It took another 3 weeks to sort out the return, pick up the fridge and return our money. As a custom I don't care if it is the manufacture or the retailer that has to pay for the replacement I just want a working product when I buy one. We ended up buying a GE fridge from a local appliance sale and repair shop. They service what the sale and back it up. If you have a issues you deal with them and them only. They also didn't push a extended warranty on us as they told us it was a scam. An appliance will most likly fail the first year or after 5 so a 5 year extended warranty for $250 doesn't do much for you especially if you have to wait 4 week for Leon's to do anything about it.

We ordered this bed on line when it was on sale was to only take 2 weeks to get in and took a month when we received it the bed was very firm we could not sleep on it and after 3 hours had to put our old mattress on bed and cover mattress. When I called Leons to exchange I was told because we did not buy a mattress protector from them at the Brandon store even though we did have a waterproof mattress protector on the bed the sale was final and we could not exchange. So now we have a mattress we cannot use and have to pay for everywhere else they have a sleep guarantee but Leons does not. I will never order or buy anything from Leons again last bed had to be exchanged 3 times because of the pillow top giving out. Last bed being a Serta as well. We were willing to pay the difference for a plush mattress.

Bought a sectional from Leon's Owen Sound.
I was obligated to pay in full upfront over the phone "Illegal"
Found 2 used condoms in the sectional.
I was digusted but Mike Harnack pretty well called me a liar.
9 months later Still missing a lazy boy.
Would like some help from head office or will have to sue Leon's Owen Sound as the manager will not help

Bought the Simone sofa from the Leons Laval store. WHen it arrived it looked ok so signed for it. Once I put both pieces of the sectional together bed part wouldn't open. After visiting the store right away I basically got no help and was told it was on me to prove the problem.
Went and took pictures of the one on the floor then went and saw mine and noticed seat cushions were uneven on mine and the back was noticeably crooked compared to theirs. Figured out a tear inside the material was preventing the bed from opening by snagging the mechanism.

Sent more details on my issue and ... nothing. They do not care.
Be careful with this couch and store. They will take your money and make you jump through hoops if there is an issue. I s till have not resolved the problem and am on my own.

The couch we ordered was Italian Leather which came with pen scratches and black stains on a white couch. We complained 4 times in 2 days, still no reply or response.

The bedroom set came with broken and chipped away pieces of wood. We complained 4 times in 2 days, still no reply or response. We have been waiting on their so-called Technician to come to see it.

Coffee table and end table came all rusted, scratched and bent. They are refusing a refund.

I am so sick and tired of them reading their terms and conditions and not honouring customers at all. We have been sleeping on the floor as we have no bed.