Leon's Furniture review: Delayed of delivery/refund of money

We placed an order of recliner sofa and chair on November 7, 2020 in Leon's Furniture Edmonton South Branch. Our first choice was the regular colour which is one on the floor model. But unfortunately it was not available. So the sales representative her name is Yen, looked in to their system and informed us the next stock available would be 2nd week of February 2021. I asked her why that was long, she said because of the covid. So I understood that. When placing our order we decided to go with the special order the different colour. I asked Yen for advice, and she said why don't you go to special order just a couple of weeks behind with the regular one and you will get the colour you want.
When I looked on the invoice it was stated that; custom order approx (12-14 weeks) 25% non refundable for stocking fee. So it means I cannot cancel my order or I am going to pay 25% of the cost of my order. I waited! on February 8, 2021 I texted Yen to follow-up my order and informed her that I was expecting to be get my order on the promised date because we need it badly. She replied on my text with this: "I will update you as we get closer to the arrival date." okay. I waited again and kept her words. But no calls, emails or text from them about the status of my order. So I texted her again on March 12, 2021 to follow-up. And this was she replied to me: " Our system shows that there will be stocks coming the manufacture to our main warehouse in Scarborough first week of May. Once it gets to main warehouse then will be transfer to Edmonton. The date keeps changing every few weeks I will update you as the day get closer."
I was pissed off and angry for her message. I was expecting my order would be delivery soon, then she's telling me that it will move for another 2 months. I asked her what was the valid reason for the delay?, and again blaming the pandemic maybe and she can't give me an answer for the another 2 months pushing. So I leave a feedback to their customer care because I can not get them to their phone just leave a message to receptionist and they would not calling you back.
She let me spoke to her manager his name is Armro to deal with my complaint. So again the manager asked the apology saying again that they cannot do anything why my order was pushed up again for another 2 months. I accepted his apology and give them a chance and clarified him that I want my order be ready on the 2nd promised date which was on 1 week on May and update me with regards to the status, because I told him I don't want to looked and shop around again for sofa. Mind as wait because it's gonna same date will be going to have it. I didn't not asked or demand him fir any deal or discount for the inconvenience just to be sure that my order would be available on the said date.
Again no calls, texts or email from them about my order. So on May 3, 2021, I texted Yen again to update my order. She called me on the next day and informed me that it will be going to push again on June 2021. So I don't want her reason again and told her that his manager promised me to keep an eye on my order and do priority to me. Same as usual they don't know the reason of delay they just based on what the systems said. And she offered me an extra $150 discount if I could wait for my order. I didn't not grab with their deal.
I told them it was to upsetting and inconvenienced already of what they've done to me. I already spent $400 dollar to buy a new chair while waiting of my order to them. The time and emotional feelings that I incurred, even my work get affected to get a free time to set an appointment with them.
I just read on internet about their reviews, they have a plenty of complaints with regards to the availability of the products and they just kept promising. It means they were not addressing their real problem. No action plan or care about their customer, once you get hooked and get your money they don't care about you anymore. You are the one will initiate to get them on how you will get your order.
Here are their strategies. Will asked you to replaced the item. will be going to be their sale again, the times that you waited they make a price marked up already just to showed to you that you got a good deal from them. Example: Could you imagine just last year on October 2020 same item that I purchased the price was $1, 599, I bought on November 2020, for $1, 699. Now their price is $1, 999. So if you would going to choose for re-selection to other set they will get again a good sales to you. And they said I can cancel my order now, yah they were right. But why they didn't not advised me on during the 12-14 weeks or informed me that they have a bunch of problem on delayed delivery, on the first quarter of the year, which was I have time to do shopping to other store. Because they want you to be charged for 25% on cost of your purchased. Good money for them right! You will get penalty during the contract period if you cancel your order, but they don't have any penalty if they cannot delivery on time of your order, all in favour to them right.
I demanded to them that I can't wait anymore or take a chances for another promise again. I told to Armro that I am willing to get the different colour on which they have available stocks right now. But I told him I want sofa and love seat instead. Because I already bought a chair worth of $400 to other furniture store while waiting on my order, because we don't have any chair to use. The difference to change my order was $300 more. I told him I will not gonna spend another penny again.
First it was not fault that they cannot deliver my order, if they going to give it right now of my order, I would not taking their offer of $150 discount as well. What I want was just my sofa and chair with the colour that I ordered. Second they already make a price marked up on the item to showed it that I get a good deal. And he kept saying he can only give a $150 credit. I refused on it I told him If I am going to cancel now I want it put it back to my debit card. Because I paid off already my Leons Credit card and I don't want to used their credit card anymore, so I cut it off. And they said they cannot refund it to my debit card, or they going to issued a cheque which will take approximately 2 weeks again for the cheques. I told them I want it right now to buy a new sofa to other furniture store because I cannot wait for their promise again. But they still insisting that I will not get my money, have to get back to financing and wait for another card. What the business they have. I want my money back. I paid off the card already because I don't want to get me an interest on due date even thought I haven't yet received my order. And I want it to buy a new furniture right now why they cannot give my money back.

I have picture of my payment and text conversation but I am having hard time to upload it on this site.