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Leon's Furniture
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www.leons.ca
www.leons.ca

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1.6 722 Reviews

Leon's Furniture Complaints Summary

115 Resolved
607 Unresolved
Our verdict: With Leon's Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:23 am EDT
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Leon's Furniture return policy

bought a couch and love seat. when it was delivered, discovered it was way too big for the room. called the store within one hour and was told they have a no return policy. we should have measured before entering the store. they were rude and uncaring.

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Habfan27
Kingston, CA
Apr 23, 2014 8:50 am EDT

Bought 60" LED and Sound Bar. T.V. is fine, but sound bar will not power up anymore. 3 weeks into buying it. Got the run around from local store (Kingston, ON) she couldn't get me off the phone fast enough only to give me an email address for Sharp! After 2.5 hours on the phone and convincing rep that YES it is a Sound Bar, not a Blue Ray Player, she wanted me to turn it on. I guess she missed the part when I told her ...it won't power up either from the unit itself or the remote. I take it all to the store at 7:30pm only to find incompetence in real life. Said they'd get back to me by 9:00pm. It is now 9:45am next day and nothing from Leon's in Kingston! Fridges, Stove, Washer, Dryer, Couches, Love Seats, Beds have all been purchased at this location. We're talking upwards of $10, 000.00-$15, 000.00. Guess what...it will be a cold dark day before I buy another thing from there. Did I mention it's in Kingston! Brutal service, incompetence to the highest degree, unprofessional and just down right disrespectful of people in general. If you want you children to see how not to treat people..take them to Leon's in Kingston. It's worth the price of admission..What a JOKE

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sandi1234
Toronto, CA
Nov 14, 2011 6:53 pm EST

bought a tv stand and did not fix they said there is not return policy like take or leave.terrible experience.toronto on.

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Leon's Furniture no return exchange

I bought a bed that ended up being quite high off the ground because of the combination of mattress and bed frame height. I understood I couldn't return the mattress (even though not used) but I just wanted to exchange the metal bed frame for a low profile. The sales person did not tell me there were different heights for frames and my regular 14" bed skirt is to short. I spoke to three different people and was told to wait three days to talk to their "specialist" only hear I couldn't exchange it. I was first told to just go buy a custom bedskirt, then told I might find one at Walmart! Come on! they can't exchange a metal, , brand new bed frame, that could be resold to keep me happy?! I will never shop there again and will tell anyone that will listen to not shop there as well!

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Bsteev
RiverGlade, CA
Mar 22, 2013 9:57 am EDT
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I purchased furniture at Leon's before, too.Poor quality!

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Ruby's Mommy
Burlington, CA
Mar 15, 2010 9:03 am EDT
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We bought a new couch and loveseat from Leon's. Unfortunately, they are just too large for the room. We called the store less than an hour after delivery wanting to return the furniture, and exchange it for something smaller. No deal ! I was told that we should have brought a tape measure and had the room measurements as well. I am very disappointed with them. My sister in law also bought the same as well as kitchen appliances. She is moving in May and was so disgusted with them, cancelled her order. No more shopping at Leon's for us !

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Leon's Furniture poor customer service

When our less than a year old washing machine broke and flooded our finished basement, we called Leons to see what they would do. The woman in the service dept. said all they could was send the repair man out on Thurday. My machine flooded the Sunday prior to that. So I said that was unexceptable and that I expect something to be done within a day or 2. Now being a business in this day and age you would think that they would offer something to satisfy their customer...NOPE! The lady started getting rude and when I asked to speak to the mgr, he was rude.So needless to say that once this is fixed I will never spend one dime in that store again! EVER! Terrible customer service. They did not offer a thing for my inconvenience no appology no nothing, just ignorance and rudeness.

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Amne
Edmonton, CA
Apr 15, 2015 7:13 pm EDT
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I bought couchs from leons two months ago the cotton inside in comin out the couchs the color is fainted the couchs color rub on my walls they already on the floor i went to leons and ask them to let me trade them the manage was so rude she even look at my face please help

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Bob
,
May 01, 2008 1:37 pm EDT

I bought a leather lazy boy style recliner. The "leather" wore very quickly. It turns out it is not leather, the store still claims it is. Two upholsters confirm it is a plastic. This store is dishonest.

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mjshaw
Guelph, CA
Mar 28, 2015 3:46 am EDT

sorry about this. I hope they start to see how many frustrated consumers are out there that want compensation or at least some timely repairs.

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Leon's Furniture defective furniture

My parent has bough furniture from Leon’s before and it’s only now starting to take it toll, which was over 30yrs ago. So I went with my mom to Leon’s in Mississauga who purchased a sofa, a sleigh bed and one night table for $1344 on Oct31 2009; she paid $200(cash) for down payment. The balance was paid in cash on Nov27 2009 and the delivery date was on Nov28.
The goods came on Nov28 and things were fine until the next day; my dad notices some discoloration on the seat of the sofa, it looked like disgusting stain on the seat. So on Nov30 my mom called Leon’s about the stain (since we also purchased the fabric protection) and a customer service person said they will send a technician out. Okay. So the technician came on Dec10, looked at the fabric and turned over one of the seat cushions and notices the same discoloration. He said the fabric is defective and is poor quality, even the threads were coming out and to get a new sofa. Well that’s great, considering the sofa is purpose to last 25yrs. So my mom calls back Leon’s the same day and they said they will call her back. Dec11, Leon’s calls back and say there is nothing they can be do; Excuse Me! The customer service representative starts taking about a restocking fee, (a restocking, what?) because Leon’s will lose if they try to re-sell the sofa (come again!). This restocking fee is 25% on each cushion (that’s five cushions!). So my mom asks, did you not get the report from your technician? Yes the Leon’s rep replied. AND? They (the rep and the Mgr of Leon’s) went to the showroom sofa and notice the same discoloration and stain mark. Needless to say, the conversation was getting no where so my mom said she would have to take this a little further.
On Dec 12, Leon’s called and said that we can come down to the store and pick out a replacement sofa. So During the time when we notice the stain, no one sat on the sofa, everyone sat on the floor. On Dec21 Leon’s called our home and said they will be sending technician over to do something to the fabric on Dec28. My mom calls back to tell them do not send anyone over which landed on deaf ears.
Because Dec28, while my mom and I were at Leon’s, the tech was at our house, which my dad was home, the tech said the same thing, defective-get a new sofa. Meanwhile back at Leon’s we even saw them selling the same defective sofa! And yes, it does have that discoloration. We went to customer service and told them our issue; my mom wanted her money back since it was cash. No can do, but you sold us bad defective merchandise (the mgr of the store was hiding behind some big wall), still no points for us, the lady goes to her mgr, what ever this mgr told her, that they have no problem taking back the sofa BUT they will open an account for a credit for 2 weeks. Hello! This is cash! My mom was fuming, so you take the sofa and my money to make interest on it! I know it’s not the reps fault, she was just following orders but give me a break! So my mom and I manage to find a replacement sofa with better material (we hope?!).
Anyone out there, do not purchase anything at Leon’s. Just take a look at the back their policy, it is so vague, that you can poke holes in it. Even they do not know what it says.
Remember people ALL SALES ARE CONSIDERED FINAL! That’s were they get you. Remember, it’s a Superstore Warehouse. So don’t even think about refunds. Shop somewhere else but Leon’s!

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Nobody
Windsor, CA
Mar 03, 2011 2:25 am EST

Leon's has a no return policy...so if you get a couch delivered and it is damaged tough luck. They will send out a tech to see if it was the drivers fault or a defect. Usually they will not replace the whole couch, they will just order the couch fabric casing for the cushion. They will do a restocking fee because they have to sell that couch in the mark down for 70% off...what makes me mad is they want to make the customer's happy but really they don't. Don't get me started on electronics sold there. But I don't understand why they would offer a restocking fee unless you were to pick out a totally different couch. But I hate how they pin on the customer and always say that they are lying and we can't trust the customer.

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annoms
Kitchener, CA
Feb 04, 2010 11:56 am EST

I dont think that leons could last 100 by selling defective sofas, just because you had a bad expirience with ONE sofa doesnt mean alll Leons Furniture is bad, Like every Furniture store has these Issues! not everyone can be perfect.

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Geno123
Brooklyn, US
Dec 30, 2009 3:04 am EST

Yes! It's a Rip Off!

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Leon's Furniture communication on lack of inventory

Leons is very vague in advising when furniture will be in stock to be delivered. They advise you that you will have it within a few weeks yet the weeks have turned into months. The brick mind you does the same thing. The brick and it's sales people are actually extremely good at misleading you on the actual date the furniture will be available. Gone through that too!

Before financing or purchasing anything at any furniture store, ensure that there is inventory available. If not go to another store and save yourself much frustration and waiting time.

Dont pay for 18 months means dont receive your furniture for many months months. No wonder they offer the deal so that you spend 6 months waiting for the furniture to even show up!

Have been waiting for 2 months so far and still no furniture. Online store states that furniture we purchased will be available november 26th! Check the website for the honest answer as to when the furniture will become available because the sales staff and office staff will not tell you the truth!

Lastly, 18 months do not pay starts from the time you place the order, not from the time you receive the goods! What a scam!

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meeshnee
, CA
Aug 08, 2010 11:58 pm EDT

Oh, and further more, the financing is explained to you at the time of purchase. If it isn't, an information panflet is included with your financing application and your sales order. Try reading it, then you'll realise that financing starts on date of purchase.

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meeshnee
, CA
Aug 08, 2010 11:56 pm EDT

Product is not made in the store itself. Leon's relies on many different manufacturers from many different countries, including those overseas. Although they try to give acurate ETAs, as you can imagine it's very difficult to do so when a manufacturer in China keeps delaying shipments. The fact that you [censor] at their staff isn't going to make them want to help you any more. If anything, they'll want to do less for you. That's the secret big guy. Just like your mom used to say: "Treat others as you would like to be treated".

It's not the poor office staff, service staff, sales staff, warehouse staff, or even management's fault that stuff can't come in. They're quoting you the time that they're given. Most of the time it's correct. On the off chance that it isn't, you should remain calm and remind yourself that, even though you spend good money on what should be good product, that's all it is. Product. Not like it's a life or death situation. Relax, take a deep breath, and maybe apologize to the staff at Leon's, who are obviously doing a great job if they've been in business for over 100 years.

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Leon's Furniture extended warranty

Bought new washer and dryer from Leons with extended warranty, repair year or so after purchase was called in and no show or contact back for over week, so re adjusted door myself.Called in last week on bearing going in washer, appt made for repair today.Was told will get call 8:30 - 9:30 to let me know 2 hour window for when service man would come.Call came sometime after 11 said be there between 1-3 4 pm told by repair man "should" be able to arrive by 6 pm .Wasted day waiting and had to leave so went to Leons to complain, guy in "customer service" unfriendly guy at start Dave Morneua, made couple calls and talk to repair guy started making appt for me to go back home but i had prior appt.Told him i will take firm time for repair in next week and told its not how things work will b waiting around once again?good luck there.Asked for supervisor or # to call to get to someone little more improtant and he told me "he" runs Leons, lol ya guy in little office with 4 desks is running the whole show, what a joke got no where no appt .to have washer fixed still.Will NEVER do business with them again and will have fixed on own if need be and file in small claims court for lost work time, & refund on warranty.

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Shirleyp
, CA
Apr 22, 2011 2:29 pm EDT
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I understood johhndoe perfectly. You see, I too WAS a Leons customer. Attitude on the part of many, not all, Leons employees is the reason we will no longer shop at Leons.
By the way, should your response not read "means", not "mean"? I ask only for reasons of coherence.

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A Leons employee
North Bay, CA
Dec 21, 2009 8:32 am EST

First off, if you want your letter to be taken seriously, try making it coherent (that mean understandable).

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Leon's Furniture desjardin accord financing

Okay so I buy a Fridge and a bookshelf in May at Leons in Windsor. The lady said we have changed financing companies and we are now with Desjadins. Everything stays the same, credit limits everything. So I put it on the promotional rate of do not pay until November 2010. This month I get the shock of my life when I notice that my 6000 limit has been reduced to match my purchase? So now it looks like I maxed out my card and my credit rating is hurt. So I email them and they said that because I didn't pay anything on the card they were well within there right.I said but I don't owe anything for another year. That is beside the point. I have copied and pasted this email they sent me. So basically it's a scam it's not don't pay until whatever they want there money or they will hurt your credit score. 20 minutes on the phone with Jeremy and Matt and I believe my limit is now back to 6000.00 but what about the people who don't look. It's a scam.. People don't shop at leons.. or get a desjarding card.
here is the email.
We thank you for the interest you have shown in Desjardins Card Services. After verifying the information on your account, here is the information that you have requested:

Please note that your first credit approval for financing at Leon's was indeed the amount specified in your first e-mail. Although, said credit limit can decrease if considered appropriate by Desjardins Card Services. Hence, since your financing credit limit has not been used since the opening of your Leon's VISA Desjardins credit card, and since we have not received any payment onto your account, your financing credit limit has been reduced in order for us to be able to analyze your usage of the account.

Please refer to your Variable Credit Agreement, which states that: "Any and all credit limits may be increased, at Desjardins Group's discretion, upon request from the cardholder, or decreased if Desjardins Group deems it appropriate after having analyzed the cardholder's file".

We wish to apologize for any inconvenience this situation might have caused you. If you have any further inquiries regarding your credit limit, please contact us at [protected] or toll free at [protected] so that we are able to find common ground to accommodate you.

Benefit from our online customer service, a secured, personalized and quick service! You may contact us by e-mail at any time. Your e-mail address is already registered to your file!

We remain at your disposal for any additional information or service. Please contact us by e-mail or by telephone at [protected] if you wish to speak with one of our customer service representatives.

Internet Centre Representative
Desjardins Card Services
425 Viger Avenue West
Montreal (QC) H2Z 1W5

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AI - The Answer
Fredericton, CA
Sep 24, 2010 11:01 am EDT

@khemikalhardkore :
having your credit limit unexpectedly lowered WILL definitely lower your credit score if you're caring a balance on the account. 30% of your credit score is based solely on amount you owe on your accounts (i.e. The balance/limit ratio). The higher the ratio (the more you owe compared to your limit), the more it hurts your credit score. For example, if you owe $2500 on a $5000 limit credit car the your ratio is 50%. Imagine the credit company decides to lower your limit to $3000, now you don't know any more money but $2000 on a $3000o credit card which gives you a balance/limit ratio of 83%. So now you have gone from owing 50% to owing 80% all without doing a single thing. This will absolutely lower your credit score significantly. Remember the balance/limit ratio is the second most important factor (30% of credit score) when calculating your credit score, the most important being your payment history (35% of total score). For more information check out this article. http://www.mortgagescanada.ca/mortgage-credit-score.html

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khemikalhardkore
Edmonton, CA
Oct 01, 2009 11:11 am EDT

As unsettling as it is to have that done, Credit Card companies do it all the time. My Husband has an AMEX which they decreased the limit by half for no reason. They send you a letter that says they are doing it after reviewing your file. My husband doesnt really use it, and has a great credit score. Just because they lower your limit does not mean that it hurts your credit score, Even at the exact balance, it only hurts you if you dont pay it by the specified time.

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Leon's Furniture financing not explained

I was interested in a new living room set so decided to check out Leons. As part of the promotion they offered six months no interest. I never saw the point of deferring the inevitable payments but since there was to be no interest I agreed, intending to pay it off before the six months expired. When that time approached, I returned to their store to pay the bill only to find out that their policy is to hand all of these deferred payment plans to a third party credit card company. I collect aeroplan points but couldn't on this item because I found I owed not Leons but a credit card company which wouldn't accept a credit card payment. My beef is that I should have been told and therefore would have had the option and would have paid on the spot. It was a lie of omission on the part of the Leon's salesperson. I complained in an Email as on their website there is no mention of who the manager is, but the manager did get back to me but it was obvious his mission wasn't to make things right, but just explain that that's there policy - information that was shared six months too late to do me any good. I explained that Leons could pay off the credit card company and then I could pay them witth my credit card, but as I say it was obvious making things right wasn't important to them. "That would be impossible", the manager said. Then he said he would see what he could do and get back to me. It's now been two months and he hasn't gotten back to me yet. So now I have made it my mission to bad mouth Leons every chance I get. It's the least I can do, but at least the internet makes it easier and more effective.

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A Leons employee
North Bay, CA
Dec 21, 2009 8:41 am EST

Leons selss the product and offers an option for payment... It is a line of credit through Desjardin (or Citi Financial before that). When you apply, you are given an application form that you fill out. You are supposed to sign at a particular spot that says that you understand the policies laid out, in print, in the applcation. You obviously signed, because they gave you the line of credit. I suggest that next time you read before signing. No one misled you but yourself.

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Natalie Samuels
Brampton, CA
Nov 20, 2009 9:46 am EST

That small item was from the mark down section, along with the other appliances and sets that was on the card. So missing the payment for the item from the mark down section, screwed everything up for the 16 month deal.

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Natalie Samuels
Brampton, CA
Nov 20, 2009 9:41 am EST

I also had a very bad experience with Leon's as well, and was not notified, until I got a huge bill, and them telling me that I no longer qualify for the 16 month no payment deal, and the 6 month interest free. I had purchased furniture for my new home and besides that bought some things cash from the mark down section. I placed one small item on the card, and I missed the payment by three days, it came to them a little late, and they cancelled my 16 month deal instantly.I missed it by a couple of days because my father in law had died and couldn't get the payment in on time. I explained everything to them, and the lady told me that i could apply again for the 6 month interest free deal, and so i did, she inturn told me i was qualified and that I should pay $60.00 on the 20th of November, ongoing until may, and then i'll have to start making regular payments from then on, and I agreed. Now when i called, they said the deal was cancelled the 17th cause the payment wasn't in. I told them to listen to the phone call very carefully, and see who made the mistake and mislead their customers. The promise was to make the payment of $60.00 on the 20th, and that's what I did, now their saying my amount has changed, and has to be sent away for re-applying for the 6 month deal, and I have to pay another dollar on the amount, which makes it $61.00. Isn't this just unfair and crazy?

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rpatz
Toronto, CA
Sep 13, 2009 11:51 pm EDT

I honestly hate people like you, that act ignorant when you wait until the last minute to get these things resolved. When you apply for finance it is your responsibility to read over all the information before you sign and go through with the application. I can't believe in this day and age people still expect others to hold their hand walk them through everything. Don't get me wrong I'm not saying if you had
any questions they wouldn't have answered, you could had simply asked the sales associate, or the associate in the front office going over
your invoice with you. And for your information a lot of creditors do not accept credit card payments, you can not pay credit by credit darling, otherwise you will never be out of debt.I totally agree with the person above, suck it up and deal with your own stupidity how can
you expect a store manager to pay for your purchase and then you pay the store back, what store have you ever heard of has done that.

I hope Citi Financial maxes you out, you are such an idiot, i love when idiots like you come in.

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Berrythief
Sauga, CA
Aug 11, 2009 9:22 pm EDT

Leons is a furniture store and not a financing company. You probably did receive statements or you did not bother to call the finance company to tell them you were not receiving statements. Remember it is the company that's doing you a favor and not the other way around. You had six months to pay your bill. Suck it up princess

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Leon's Furniture dishwasher damage

My husband and I purchased a new Fridgedaire Diswasher from Leon's in Lethbridge Alberta on April 4, 2009, and as we live out in the country we had to pick it up ourselves as no delivery out this way. We brought it home opened the box and noticed that the door panel was damaged. I immediately called Leon's to tell them this was damaged and they replyed well we can get you a new one, but you have to come back (a drive of 50 minutes) to get the new one, but in the meantime please go ahead and use the old one. My husband proceeded to install the dishwasher to us finding out that it needed to be hardwired due to our house being over 100 years old, after 6 hours of fighting to install the dishwasher we finally got it installed. I called Leon's back and asked them if they could just order the front panel (which comes off as you can change it out) as the process of installing this again was a pain. The very young sales person said Oh I think we can. After many calls to the sales person and his manager, and after a few weeks they finally told me they ordered a panel (finally).

Well... last month I get a call from a young lady who apparently thinks this is funny, tells me oh we recieved your panel but its damaged again, can I get you a new dishwasher. My frustration was getting higher and higher and for the 20 something time I explained the process of installing this ^%$#$@#^% dishwasher and all I want is a panel (how hard could this be? and it saves them money). Her reply was "um, so you want me to keep tryign to get a panel in?" Um, yes I do I replied to her.

I have tried contacting them... but to get them to answer the phone is impossible and you can not tell me they are busy - as everytime I go to Lethbridge there are absolutly no vehicles parked at the store. This is very frustrating and my temper is rising each time I have to talk to one of these dimwhits about this panel. Now I have nothing againset young people getting their start and learning. But please give me a Manager or supervisor that is over the age of 40 that would understand customer service.

In my opinion they lost a customer and anyone that asks me about them or wants to buy furniture/appliances. This could not really be this hard can it - maybe their shipping department needs to stop being ^%$#$# and handle the furniture and appliances with the care we customers pay for.

Lisa

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BECMAC
Belleville, CA
Jan 18, 2015 10:03 am EST

Lisa, I am having almost the same experience. I purchased a dishwasher almost 2 months ago from the Trenton Ontario store. It arrived with a damaged door. We did not accept it. Three weeks later, a dishwasher arrived which looked okay, other than having water inside it. It also took my husband at least 6 hours to install it. We ran it through the one hour cycle only to discover it s incapable of draining. There is no water in the drainage lines so we think the pump could be damaged. We did not install it the day it arrived so did not complain within the allowed 3 day window. We did call as soon as we knew it was damaged, a Saturday, but were told there is no staff on hand to receive complaints until Monday. We are hoping Leon's will take this machine back but are worried they will just tell us to deal with Whirlpool. The Whirlpool warranty is for one year as of the date of purchase, not the date of possession, which also worries us since almost 2 months of this have come and gone.

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Leon's Furniture extended warranty

Hello: I would like to tell everyone the terrible sevice I recieved from leons furniture, ottawa store, on a television I purchased less than 3 years ogo.. When this tv was purchased (Approx. $ 2500.) I was advised by the salesman, that I should take out the extended warranty, even though the tv was under warranty, I decided to be safe and signed up for the extended warranty. Approx. 2 1/2 years after the purchase the lamp in the tv started to burn out, I informed leons, where I purched the tv, and after a week or two, they informed me that yes, I was covered for the part that was burning out (Which by the way costs about $500.). But the problem is that the sevice men who work for leons would not make the trip to my home, because I lived about 60kl. Away, and no one will come, because they do no get mileage. I asked their ottawa office what to do about getting my tv fixed, since I signed up for the extended warranty, they told me I had to get an independant service person, and bill them. I had to get a sears repairman (Who lived about 50 kl. Away) to come to my home, which took another 2 weeks, before the repair was done, and had to pay him mileage, finally my tv is fixed, no thanks to leons lazy service men. I then sent the repair bill to leons, and after 2 more calls, on when I will get my money back, I finally got paid... What I want to know from leons is why did you sell me an extended warranty if you had intention of honoring it.. I hope this letter gets to leons head office, if not can someone tell me how and who to send this to... Thank you
Monika sammon
[protected]@nrtco.net

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George Hofer
Calgary, CA
Dec 03, 2012 10:05 am EST
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I had the same complaint in Calgary re Rocker Recliner chairs that I bought in 2006, about 4.1/2 months ago one of my left side mechanism fell apart, I went back and talked to customer service about it, m she told me that the warranty was finished, but stated the the manufacturer might do something for me, she got in touch with them and the told her that yes it was faulty and the would send it to me at no cost but I would have to pay someone to install it .I waited for just about 4 months figureing that they would send it with a truck when they got a full load, and I understood that.they phoned and said that it was in. when I got there, it was a rod and handle that I did not need, and the girl said she was sorry. she said it was on its way.she will call me when it was in . I said ok, By the time o got home the wife said they called and said that I will have to pay $125.00 before they will ship it. by that time I got mad and called to talk to customer service manager Kayleigh.and even faxed her a letter. but she would not get back to me, she got ane of the other young girls to call me. She did not have the courtesy to call me. and talk to me.
to me I still can, t use the chair and waiting 4 months I would think that they would pay that $125.00 to satisfy the customer.

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GARRE567
Ottawa, CA
Feb 02, 2011 6:04 pm EST

We have just had a similar problem but with an electric range. We purchased a Frigidaire electric range with ceramic cooktop. in less than a year the surface has worn off the ceraminc cooktop of one element. The elements get way to hot and so does the oven set at 400 temp actually reads 450. We also purchased the 4 year extended warranty at a cost of some $400. It turns out extended warranty does not really cover much unless actually proved to be something that would stop the product from working. When we bought it it was represented as "no matter what happens we will fix it or replace it. NOT TRUE WHATSOEVER - NEVER BUY ANYTHING FROM LEONS THEY ARE LIARS AND CON MEN.

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electricmayhem
, CA
Dec 29, 2010 3:15 pm EST

Nope, the comment may not get to head office, but it will be read by others, including myself, who won't buy an extended warranty when they are treated poorly.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 14, 2009 6:34 pm EDT

They honored the warranty. You got the part, and you got the service payed for. They just didn't honour it the way you wanted them to. If you hadn't bought the warranty, you'd have to pay the whole shot or buy a new TV. When you live that far away from stores, you need to make some allowances. Though I have to admit that Leon's should have a repair person who handles all repairs outside the city, within a certain distance and pay that guy a little extra (or at leas mileage) to do it.

Your letter won't likely get to head office via this board.

Leon's Furniture (Head Office)

45 Gordon MacKay Road, North York, ON, M9N3X3

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Leon's Furniture bad customer care & warranty

I just got married on May 16th 2009, things have been very busy and our budget has been tight with expenses of owning a house. I bought a BRAND NEW Samsung fridge from the Leon’s store in Vaughn located at 299 Bass Pro Mills Drive Concord, ON L4K5Z6 [protected] on Febuary 21st 2009 and got it delivered to my house on May 3rd 2009.
I only had the fridge for 1 month & 2 weeks when the fridge died on June 28th so everything in my fridge went bad. The ironic thing is that I was planning for a Canada Day party. So the money I spent on burgers, ribs, chicken, cheese, icecream, deserts and the others various items that had to be kept frozen & refridgerated went bad.
On June 29th I called Leon’s to tell them that the fridge had broken a person of the name Cathy who I spoke too said that someone from Direct Energy will give me a call the same day and book an appointment to come and see the fridge. I waited all day that day and no one called me. I was very frustrated that no one called. On Tuesday I got my wife to call Leon’s to find out what happened. Cathy said that Direct Energy should give us a call on Tuesday now. Eventually Direct Energy called me and I booked an appointment with them on Thursday July 2nd 2009. The person showed up that morning and told me that the compressor is broken. He then told me that it will take 3-4 days to order the part to fix the fridge. I was very frustrated with that answer. I went to Leon’s the same day to complain to them about them selling me a lemon of a fridge. The assistant manager named Gary, was very rude to my wife & myself and told us that they can do nothing for us and just wait for Direct Energy to fix the fridge, I was not very happy with that answer. From that point I thought that I will never buy anything from Leon’s again, they do not stand by their word of pleasing the customer. When Gary said that is was like they were really nice to you when you want to buy something from them but when you have the product they do not care about anymore or want to help you solve the problem.

Now it has been over a week now and I still don’t have my frigde fixed. I called Samsung & Leon’s today July 6, 2009 they do not want to help me out in replacing the lemon of a fridge I bought from them. Again I called direct energy today and I found out that they have the part to fix the fridge but I have to wait until next Thursday July 16th for a person to come and fix the fridge.

This is very frustrating that’s making my wife & myself very upset. No one wants to want to sympatize with you, I keep on telling every person I talk to at these companies “How would you feel if you had no fridge for 3 weeks!” but no one seems to care. It basically sounds like “Oh just deal with it”.

Get the word out that Leon’s, Samsung & Direct Energy has lousy customer care.
They Do Not Stand by the products they sell.

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ShuEdmonton
Edmonton, CA
Sep 10, 2010 5:28 pm EDT
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I bought sofa and a bed set from Leon's located in Southside Edmonton.

The sofa came with a broken leg and bed set came with totally broken foot board.
I notified them after it is delivered. They say things will be replaced between 4-6 weeks.
I am waiting for sofa leg 10 weeks and for foot board for 8 weeks. Still there is no sign of replacement.

I phoned them to take return of bed since I cannot use it without foot board. They asked for re-stocking fees. Now what is my fault ...

Paid the money, didn't sleep on the bed for a day, now they are not taking it back ...

TERRIBLE TERRIBLE STORE SERVICE ...

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Samsung Electronics Canada
Mississauga, CA
Jul 13, 2009 12:16 pm EDT

Leon's Furniture - Samsung Electronics Canada

Thanks to Leon's quick response to Mr Aaron Chin's service issue, Samsung Canada dispatched our Field Engineering team to verify the symptom of failure within 24 hours.

It was determiened that Mr Chin's refridgerator had a non repairable gas leak concealed within the walls of the fridge and therefore deemed non repairable.

With the assistance from both Leon's and Samsung Service Departments, the unit has been exchanged for Mr Chin.

Thank you
Samsung Electronics Canada Inc.

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Leon's Furniture bad customer service

Leons have the worst customer service ever. I purchased a loveseat, chair and sofa from leons but when it came the loveseat and sofa was damaged they told me that they would replace it with new ones when the new ones came it was damaged also i called them and told them about the damage and that i would not be taking them anymore because of all the hassle they gave me a lot of problem on the phone acting like they dont want to take back the damaged sofa and loveseat and wanted me to pay a restocking fee for the chair never again will i purchase anything from leons they are the worst i have seen so far

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HateLeons
, US
Oct 10, 2015 2:10 pm EDT

So purchased a King size mattress from them and had to keep it to sleep on while waiting for a better condition one to be sent to me.You see this first one had holes poked in bottom and tears and rips on corners as I suspect the way it it handled in shipping the covering was weak and not protecting it. So after 4 failed attempts at delivering an intact mattress all Manager said she could due was refund me $100 on my credit card within 5 business days. I'm not happy with that as I purchased their mattress cover for that price to keep warranty of 90 days valid on my mattress that I have been using anyway for nearly 4 months now. Said they'd replace it for another brand but my husband likes this one only and now I'm stuck with it! Pissed beyond belief that I had to go through all this and really just got a mattress protector for free at the end of it! Will never buy from them again and will make a formal complaint to head office.

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hollupathirage
Ajax, CA
Jun 18, 2015 3:34 pm EDT
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worst customer service ever. please do not buy their protection plan! when you buy it, it covers all defects but in reality it does not cover anything . they give that coverage to another company(CORA) and to get an answer I had to wait for 3 weeks an still I had to call leons customer service. please never buy leons furniture or the coverage

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Archana das
Scarborough (Toronto), CA
May 21, 2010 3:33 pm EDT

I had very bad experience with leon customer service.I bought a sofa set with side table.When they supplied it to my House they didn't suply side table.Customer service didn't apolized even for that inconvinience over phone.Two three times I went to their store to get the table but always they are very careless to supply it.Finally Customer service manager (Richard-Chinise origin) very rud to me and told me when it will available then they will supply it.He is very rude to me and kicked me out from his store(20Maclevin-Scarborough).He threat me different way.
So could you pls tale me how could I get my stuff.
-Subrata Nandy Scarborough

JGraceyStinson
JGraceyStinson
Orillia, CA
Apr 22, 2009 6:43 pm EDT

I have a friend in Oshawa who had almost the exact same problem you state - she persisted until the manufacturer's finally set a set that ended up not being damaged. In her case, the product (loveseat, sofa, chair) was defective from the mfg. but the store didn't provide good customer service.

But not every Leon's is the same. We've had nothing but terrific service from our Leon's. I guess our town is lucky.

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Leon's Furniture bad quality

December 26 2008 bought 6800.00 in furniture for new house, its now March 29 2009 order still not complete. They have delivered damaged furniture time after time. I have had to miss work to be
home to accept delivery 7 times! The last piece is still waiting to be delivered. Complained about all the problems and said We would be willing to live with the still damaged dining room table. All we asked for is that if we get a discount for it. Keep in mind even the delivery guys know its damaged even before it comes off the truck. Scratch and dent should have scratch and dent prices. The leg of the table is cracked 6 to 7 inch long and the table top where you sit against is chipped along the edge. For all these problems I am offered 125.oo off.
If I make 200 dollars a day at work and have missed 6 days because they acctually delievers on a Saturday for me So I didn't have to miss another day, and still have to wait for 1 more piece. I think 125.00 is far off.

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Leon's Furniture safety standard non-compliance

I bought 3 peaces sofa set in Nov., 2008, at clearance paying huge price of $1, 300.00 . Within a week my daughter stuck her elbow on the left arm of love seat. We noticed a flexible opening between the arm and seat which was not supposed to be, it should be firmly fixed to avoid any bodily harm. I complained to the company over the phone but they did not acknowledged my complaint. I went to the store next day and talked to the store manager about the problem. He said " unfortunately we cannot do any thing about it because you bought this set as is basis". I bought it as is no doubt about it but you should have specified the safety concern since this is illegal not to mention about this important issue, I replied. The manager said" no, we did not know about this", Since you are informed now, you should fix it then. The manager denied firmly and mention if I want, can go to media, or any complaint publisher but they won't do any thing at all...I believe there are hundreds of others who face the similar problems with leons but do not have time to register complaint.

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newfiegirl
Waterville, CA
Jan 13, 2010 7:53 pm EST

Then I would have went to the media . I am still concidering that with my issue of poor customer service at the store here where I live.

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Leon's Furniture customer service

Absolutely surprised with customer service of the Vaughan's branch of leon's furniture. 20 dayas is not enogh for them to fix my front door been broken during the delivery. Their customer service (i have the names of their reps) keeps feeding me with promises that someone will contact me, but it's false. The person who suppose to come and do the job uses excuses like "bad weather", "i live too far from you", etc. I have all the names to prove my words and definetely will never deal with Leon's again.
Merry Christmass, mr. general manager Julio Borello! I'm in bad mood - thanks to your company. Merry Christmass!

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jaja1234
Barrie, CA
Mar 12, 2011 7:06 pm EST

Does anyone know leon's customer service phone number? for ontario, i have looked everywhere and cant find it?

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Side tables Centr table Ottomans
Scarborough (Toronto), CA
Mar 31, 2010 2:10 pm EDT
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after three months, i am still waiting for my furniture to be delivered.Leons advertisement says that orders will be delivered within 15 days.It is not true.I have fully paid for my furniture on January 4th 2010 and I am still waiting it to be delivered.All my travel plans are in shambles.There seems to be a breakdown between the Sales Officers and the delivery department. The readymade answer that Leons has is that the Shipment is gettin delayed and they do not know when the items would arrive.It is a waste of time co[mplaining as no body willtake note
p

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JOJOCHINTO
Scarborough (Toronto), CA
Feb 27, 2009 1:47 am EST

Do you like men?
Call me ;)

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Leon's Furniture fraud

Credit card was cloned after I bought Washer and Dryer from Leon's over the internet. I have an up-to-date McAfee security program installed and Leon's site is secured -- OR IS IT? Or is an employee stealing our card number and info and then cloning our card? Never again will I deal with Leon's. Might as well pay 50 more at Sears.

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Leon's Furniture never again

We ordered our bedroom furniture from Leon's in Sudbury. It was all set up to be delivered 3 weeks later when we moved into the house we just bought. On the delivery date, I called Leon's to inquire as to the approximate time the delivery would show up. After a while, the person finally found the paperwork for our order and then proceeded to put me on hold for 15 minutes. I guess this was to be able to come up with this story- She came back on the phone and said, Oh, someone had called and said my wife's mother was sick and to cancel our delivery. Well, nobody had ever called them until I just did. And my wife's mother had passed away 4 years ago. I could not believe they had the balls to make up a ### story like that. And now they had sold our furniture to someone else, it would take 3-5 weeks to get in more of what we had ordered. Needless to say, when my wife went ape ### and went to the store and demanded a refund. They did give her a full refund and we went to a local furniture store and got nicer stuff for the same money. Never, ever again will I step foot into a Leon's store. And The Brick in Sudbury- never again, but that's another story.

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Sudbury28
Val Caron, CA
Sep 15, 2009 5:20 am EDT

Oh these store are messed. A friend of mine ordered some stuff from the Brick. Not only did it take 5 weeks for some stuff and 1 for some other stuff (all coming from the same wharehouse). But the order was messed when it arrived. Parts were missing, wrong colours...areal nightmare. When we went to the store we were told that it would be no problem to have corrected. They would just take the items from someone elses order to complete my friends'. So he got the run around, now if he wants his they'll screw someone else? How is this good business?

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Leon's Furniture poor service

Purchased a leather couch and chair from Sally Freeman on late July for "mid August" delivery. 3rd week of August...no furniture..no call. I called and left a message for Sally. call no returned, I called again. Sally was reached and a new delivery date was given. Date was moved a few more times, but the real piss off was i had to call each time to see what was going on. Finally received a couch, but it was damaged. sally made no effort to earn her comission, out the door out of mind. Well we got our furniture in October, and frankly i am a fool for accepting delivery. Please understand i have a very long history with this store, but its over.
Stay away from Sally Freemon, no service.

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Leon's Furniture - poor customer service policy damage/return

We ordered a dining room suite online from Leons. We had hoped to see it at our local store but were advised there that this particular suite was offered online only. Having had very good service at Costco.ca regarding full returns/shipping we assumed Leons would be no different. We were very wrong. After waiting three weeks for a September order/delivery...

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Leon's Furniture poor quality control

In March of 2007 I bought a couch, chair, and recliner from Leon's. After about two months the couch and matching chair were not wearing well and Leon's replaced it for me in July/07. In July/07 I bought a washer and dryer and the dryer came and it didn't work. My husband took the back off the dryer and the computer board had never been hooked up inside. Luckily he knew how to do this and the dryer worked after he connected it. Two months later the couch and chair again were not wearing well and Leon's said that I could chose another couch and chair which I did. They came with two trucks, one to pick up the old set and one to deliver the new set. They drove away with my old set and the delivery guys couldn't get the new set in the door. I must say they didn't try very hard. The truck returned only with the old couch. They said the chair had been dropped off already. Leon's said I could pick out another set which I did and it took until the beginning of December to receive. I ordered it at the end of September. This couch had a rip in it so Leon's said that they would replace it. I got the replacement at the end of March and this couch had a big black mark on it. They sent out a cleaning company and they removed the black mark. It was over a year that I was dealing with this. It certainly took the fun out of buying new furniture. I sent in a lengthy letter of complaint to head office and to the Saskatoon store and a customer service lady from the Saskatoon store called me. I never did hear from the head office and this lady that called me was a lady that I had complained about dealing with in my letter. I did not hear from any manager either in Saskatoon. They offered me some gift certificates but never said how much and I declined because that would mean I would be buying something again in that store and I refuse to even set foot in there. Leon's did do everything that was expected in replacing the furniture but to have four out of four couches be faulty in some way makes me question their quality control. I wouldn't recommend Leon's.

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