LensCrafters review: terrible customer service

Had my eye exam and picked out frames on 8/10/19. It has been almost a month. I called a week later when they told me my glasses would be ready. I was told the lenses were on back order. Then I was told they were in and would be ready next day. Called next day and it was the wrong lenses, and my lenses were still on back order. The manager then got on the phone and told me not to call anymore, that they would call me when they were ready. I live an hour away from Frederick so it would be nice if they kept me updated on what's happening, plus I need my glasses for driving. I understand things being on back order but there is no communication from this store and waiting a month is just ridiculous. Then staff treats you as if you're wrong for wanting your glasses after they've been paid in full. Glasses in about an hour my @$$. I called last week because I still hadn't heard anything and was told they had to re-order my lenses again to see which arrived first, the ones they previously ordered, or the ones they just ordered and the manager in snipe remark said, "I don't know what else to tell ya!" No, I'm sorry for your inconvenience or any type of apology for that matter. Manager is so rude. She needs a course in customer service. Some thing is not right with her and someone should look into her conduct and her business ethic. Very disappointed and upset.