United States - 45040
|Mon||8:00 AM - 7:00 PM|
|Tue||8:00 AM - 7:00 PM|
|Wed||8:00 AM - 7:00 PM|
|Thu||8:00 AM - 7:00 PM|
|Fri||8:00 AM - 7:00 PM|
|Sat||9:00 AM - 7:00 PM|
|Mon||8:00 AM - 7:00 PM|
|Tue||8:00 AM - 7:00 PM|
|Wed||8:00 AM - 7:00 PM|
|Thu||8:00 AM - 7:00 PM|
|Fri||8:00 AM - 7:00 PM|
|Sat||9:00 AM - 7:00 PM|
I went in to get my glasses adjusted on Friday before the 4th of July holiday week-end. after 10 minutes, Kyle told me to sign in before i can get help. so, i signed in. then he got to my name and told me that he cant help me, that i would have to wait for bob or maria and for me to sit down. i guess he marked my name off and didnt tell the other 2 that i was next. so, several other people went ahead of me, then melissa came over to see if i need help, here again, same story, she couldn help me. why???? then i finally approached bob and told him i needed an adjustment. while he was adjusting my glasses, he had to answer the phone 3 times and get up to help another associate, while useless kyle was standing in the back not doing a thing. if every assocaite cant help me then why are they there wasting the company time and my time? bob was cordial with me. but i still wont be back to lenscrafters. too many people not knowing how to do simple things like put a screw in. 35 minutes later i was fixed. the actual repair took less than 3 minutes. i asked bob why he had to help me and he said the "new people" cant do repairs. so how are they going to learn, he wasnt even observing? it was a very frustrating expereice !!! why have a sign in sheet and not use it. Dont ask for kyle or Melissa (hint)
I went to the Fox Valley Lenscrafters on 6/16/10 for my 5:30 appt. I got there on time and was told to sit in a waiting area. A lady got me and took me back to the initial exam room. She was kind of pushy. I said that I wanted a contact lens exam and she said "So you want the Comprehensive Exam" and then proceeded to do the initial testing. I saw the eye doctor, who was great, and was fitted with my new contact lens Rx. Great. All is good so far.
Then the same lady started getting really pushy with my frames choice. I've had glasses since I was 8. I can handle picking frames. I am the type who likes to not have salespeople bother me when I'm looking. LOL she MUST have been commission based because she scowled every time I said I wouldn't pay more than $150 for frames. Anyway, I finally picked frames she liked and we went to do the paperwork. She kept adding things to the order to my lenses, like coating etc without asking me! The initial total for the glasses was about $800! OMG. I finally got her down to what she said was my "final total" of $388. I was expecting about $350-$400 for my bill since it is convienient to get the glasses in an hour and be done with it. I also wanted to give my eyes a break from contacts. That is also about what I paid the last time I got new glasses.
Anyway, she then says my total is $536! Apparently, my "final total" didn't include my "comprehensive exam" which totalled $148! I was expecting the exam to be $75 for a contact lens exam. Apparently, she added extra exams without telling me. Ok, it can be argued that I should have been paying attention but how am I supposed to know what a comprehensive exam is? I said I wanted a CONTACT LENS exam. By now, it's 7:30 and I'm tired of arguing so I just pay the bill. Then she says that I have to wait two weeks for my glasses! Getting the glasses that day was my whole reason for going there and I invested 2 hrs of my life there. If they are not there in exactly two weeks, I will return my order.
And I was supposed to get 30% off my exam because of my motor club but she didn't enter it. I also was not given my contact lens prescription. I think she was mad because I said I'd order my contacts on my own after I got the $536 "final total"!
The complaint has been investigated and resolved to the customer's satisfaction.
Lens Crafters at a Des Monies location twice has promised me glasses upon accepting payment and has twice failed to deliver. Sales persons at this store have either been poorly trained, or have blatantly lied about delivery dates. Twice fooled but never again. I have had good experiences with the Valley West Location. I've not purchased from the Jordan Creek location. Do the math and figure it out. Attention Lens Crafters, read the book "Over Promise and Over Deliver"...pay particular attention to the "over deliver". I'm in a service delivery business and I find this experience totally disappointing. Close this store or get it right!!
I went to Lens Crafters originally for an eye appointment, and then to purchase a pair of glasses with one of there promotional offers. I purchased a pair of Versage frames for the new lenses. The lenses were coated with an anti glare coating, on what I come to find out was cheap plastic lenses. Lens Crafters sure has a con job way of padding the price for a pair of glasses. I was promised a quick delivery, and they were late by almost two weeks. When I did get the glasses the lenses did not even fit the frame, so I had to wait while they fixed there screw up. After only a few weeks the coating and lenses scratched using there soft cloth that came with the glasses. When I complained about how bad the coating had become several months later, they said the warranty had expired. Now let me get ths straight, I pay over $500.00 for glasses and they won't even last a few months??? To make matters worse, after a year the "Versage" frames literally feel apart at the spring loaded hinge, and when I called about ths too, I ws told there was nothing that could be done about it. You know what Lens Crafters, we all work hard for our money, and when we shell out good money for crappy product it *** us off. Now I have a $500.00 pair of glasses that are both scratched, and non-functional. I will be filling a complaint with the Better Business Bureau, and the Indiana State Attorney Generals office for deceptive business practices. My best advise is to not walk away from these guys, BUT RUN away from them. There are too many good companies out there that do not stoop to the level of Lens Crafters.
My friend and I were going to pick up a pair of prescription glasses at the Lenscrafters at North Park Mall in Dallas. He had already paid $550 for the glasses that had to be special ordered for the prescription. As we approached the store a tall saleswoman approached me with a coupon and free lens wipes. She ignored my friend. When we walked into the store she continued to ignore my friend and only focused on me. I didn't realize it at the time but she had done this to him before. It became obvious that she wanted to serve me because I am white and not my friend because he is Asian (with dark skin). We were the only customers in the store, which made the situation very awkward. My friend was so upset he could not stay in the store until management could resolve the situation. On our way out the customer service supervisor apologized and said that the sales clerk was already going to be fired. What is Lenscrafters waiting for? This situation is disgusting and dumb. The company discriminates against paying customers and loses a sale from me. I had brought my new prescription to buy a new pair of glasses. I don't feel comfortable in a store with these poor business practices.
I was charged more than was quoted on the phone $1000.00 more. They told me Transition lens and noline bifocals would be a certain price on phone but charged me more. When I went back to the store he went back checked my bill. I should have not told him and amount. He said it was right. So My $100.00 coupon really was not applied. So what I think the price was raised on no-line bifocals & transition lens then They pretended like they took $100.00 off. I got played. You call for price. When You purchase them it's a different price.
I went to Lenscrafters for an updated eye exam and as soon as I put my new glasses on I knew the prescription was incorrect. I had severe headaches and one eye was very blurry and never improved. I went back, to a different lenscrafters and received a totally different prescription which was equally bad. Finally, I went back to the original location only to continue with a bad prescription. I am 39 years old and have worn glasses since third grade. I have never had such problems ever. I don't know what they do but they are no longer a eyecare provider I will trust.
I visited this office 3 weeks ago and got a new prescription for my contact lenses and bought 1 year supply...
I bought $500 Chanel Sunglasses, polorized, no-line bifocals, non stratch, all the pluses. I took them back after one lense started cracking inside the lense. I was told by the manager that there are no coatings on this lense, but they buy the lense, then cut it to fit my RX and frame. She talked me like a 10 year old on how to take care of my glasses. I have been wearing glasses for 45 years and I have three pair, all purchased at Lenscrafters in NE Mall in Hurst, Tx., and I paid $500 or more for each pair. Lenscrafters will not replace the lense for me because the manager says that most people get new glasses every year anyway!This was a defective lense and I have been told that by several other eyeglass places. Shame on you, Lenscrafters, for being such a scam. Shame on you, Lenscrafters, for not standing behind your product. Too much money for such shotty products. I will never go back there.
Bought glasses less than 1 year ago-lens cracked in corner on both lens. They will only replace if I pay 1/2...
I was recently in to the lenscrafters store in Pineville, NC. They looked not too busy on that particular day. They are usually busy and understaffed !!! So I decided to come in to get my glasses adjusted. A young white girl was sitting at a front desk helping someone and she greeted me and told me to sign in and we would be right with her. She was friendly. I signed in. Evelyn, another associate, didnt come to the sign sheet, she saw me waiting with my glasses in a ziplock bag. she confronted people coming out of the doctors office with prescritions in their hand and handed them a box and put her name in it. She never spoke to me. I approached her and she said that she was busy and the other associate was finishing up and that she could get to me quicker. The nice young lady said that she would help me in a few minutes. then i saw evelyn do the same thing, greet customer coming out of doc office. and preceded to help him as well, over me. when Melissa finished with her customer, she helped me. It only took 2 minutes for a screw and nose guards. she was very helpful and polite. she apologized for my delay. when i was leaving, evelyn didnt speak to me, she turned her head. evelyn only wanted people who were here to buy. when i need new glasses, if i come back, i will remember Melissa who took time to help me no questions asked ans stay away from that foreign saleslady !!! she wont get my business, and I will tell everyone who will listen.
On wed. April 7, 2010 i took 2 new eye glass prescriptions to the lenscrafters in palm desert, ca. I chose 2 new frames, one for regular glasses & the other for sun glasses, both with bifocals. I asked the person several times who was helping me to be sure that there were "blanks" for the sunglasses. Finally yes. But when i wore the sun glasses i felt like my eyes were being pulled right out of my head. I called the store 2 days later, speaking to the mgr & to inquire about correcting this prob. When i did return & explained this very uncomfortable sensation. It was discoverd that the sun glass lens had not been properly inserted into the curved frame hense my viable complaint with the "pulling" feeling. The person who had heped me with this new rx was included in this situation as well as the department that puts the lenses into selected frames. Hopfully everyone at this location has learned from their error. . I do not think that i will be returning to lenscrafters as this was the second time i have the same problem with sunglasses.
I have to travel over 2 hrs to get to a mall. Lenscrafters was running deals. First time glasses sent to me and with the wrong prescription. Months later another return glasses developed stress cracks.leave to wait for glasses Return again for fitting. I had put so much money in my gas tank their money saving deal went up in smoke for me. they did rplace lens free but now I see the same thing happening again. I dread the idea of dealing with there inefficient system again.
I have been trying to get my daughter some contact lens from lenscrafters. We have been there several time...
I went in because my I was struggling more and more with my glasses on the computer. Originally I went to Walmart to try and save some money, but I was having a hard time wearing those glasses. Instead of taking them back to Walmart, I figured I would just spend the extra money and go to a "real" store/doctor. Big mistake.
The sales people at the galeria at tyler store are so rude it is amazing. They talk down to you like you're twelve and never let you expain a thing. The original lady I had talked to asked if I had vision insurance, I was trying to explain to her that I just have health insurance and that they offered a discount, but I would get half way through the sentance and she'd cut me off and continued to ask me if it was a vision insurance or not.
Then after I got my new glasses I had a terrible time adjusting to them, so since the doctor told me if I had a hard time I should come back and they'd readjust them. Apparently they really didn't like that because all I got when I called again was attitude. The second doctor that examined told me no less than 3 times that if this adjustment didn't work this is as good as it gets.
I explained to her that I don't actually want to come back, it's a pain to go to that store, but apparently that didn't dissuade her from continuing to talk down to me and tell me I can't go back and forth and exchange lenses. This is the only time I've come in for a readjustment! It's not like I've been there 3 times already.
Then she proceded to push contacts. I told her I couldn't afford them, I already had spent a lot of money on the glasses. That didn't dissuade her from continuing to push the contacts, and to tell me that the nosepads on the glasses I have were "gross". I really did not need the color commentary, and I didn't want to pay for contacts. (Needless to say I didn't get contacts, they won't get any more of my business).
Anyway, the upshot is now I'm waiting on the new pair of glasses, but I will NEVER go back to this store again. They are all EXTREMELY rude, arrogant and most certainly do not care about their customers.
My father ordered prescription glasses from Lenscrafters at towncenter mall in Kennesaw Ga. We did not get any phone call from them so I called after 3 weeks. Store rep said they are in store Lab. 3 weeks ago at the time of purchase they were being sent out to Ohio. Then a girl who said she was the manager told me that Ohio is backed up with Orders & lenses just came in. Next day i went to pick them up. My dad couldn't see through the reading glasses. Rep looked irate when asked for reasons for blurriness. He was RUDE (he did not yell but his temperament with my father & I was very mean because my dad couldn't see through the lenses & he didn't really felt like dealing with us). Lets see what happens what happens after few days. Per rep the eyes should adjust to the lenses in few day.
After the forth pair of lens they still can't get it right. Now they refuse to refund my money, they...
I have had 2 pairs of glasses from LC that the paint came off of. The first time they gave me frames for free. the second and worst time, I was a couple days over the one year mark and was too busy to get in. I was using permanent marker on the frames daily so I wouldn't look ridiculous. They would not credit me past the 1 year mark. So if your glasses fail you, get in there ASAP even if you hafta cancel meetings at work or with sick patients like I had to do.
After having my eyes examined to re-order contacts I received a call from the Lenscrafters in Sanford, Florida mall to change my prescription on my form...When I ordered a 6-month supply of contacts I flew to Illinois for the Christmas holidays. I have not been able to read at all and wore them for almost 2 weeks until I flew back home to Florida..
I checked the copy of the contact prescription in my files and they had given me the worn prescription to begin with. I am planning to return to the Sanford mall tomorrow after classes at college and will receive the right prescription. I am very pissed them again after this horrible customer service...
Dec 6 9009 Went in for exam and 2 pairs of glasses.I wanted 1 to be sunglasses.First she made out order we...