Lens n Trends’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of eyewear shoppers are dissatisfied with their purchases.
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Lens n Trends: Good Selection, Decent Prices But Poor Customer Service & Long Wait Times
Yo, so I decided to give Lens n Trends a try and ordered a pair of frames from their website. The selection was pretty good, and the prices were decent too. However, it's been a while since I placed my order and I still haven't received my frames. Not cool, man.
I got an email asking me to write a review about my experience, so I replied asking for an update on the status of my order. But guess what? I still haven't heard back from them. Talk about poor customer service.
If I don't hear back soon, I'm gonna have to take some serious measures to get either a refund or my frames. Ain't nobody got time for this kind of nonsense. I just wanted some snazzy new glasses, not a headache-inducing customer service experience.
Overall, not impressed with Lens n Trends and their lack of communication. Step it up, guys.
Terrible Customer Service: Delayed Glasses and Ghosting Support for 48 Hours
Been waiting on my glasses to ship out for a whole dang week now after shelling out some extra cash for expedited shipping. I even hopped on their website to try and figure out what the hold up was about but got ghosted for 48 hours now. Talk about customer service! Ain't nobody got time for this. I'm about ready to blast their phone line and demand my money back pronto.
Disappointing Experience with Lens n Trends: Paid for Expedited Delivery, Still Waiting
I am extremely frustrated with my order from Lens n Trends (lensntrends.com). I decided to pay extra for faster shipping, but after waiting for what seems like forever, my glasses still haven't arrived. It is extremely disappointing to pay extra for a service and not receive it in a timely manner.
This was my first time ordering from Lens n Trends and I must say, I am not impressed. The fact that they charge extra for expedited delivery and still fail to deliver is not acceptable. As a customer, I expect to receive the service I paid for and that isn't the case here.
Overall, I would not recommend ordering from Lens n Trends if you are looking for a reliable and efficient service. The poor experience I've had with them has left me with the impression that they do not value their customers and only care about making money. If I could give them zero stars, I would.
Is Lens n Trends Legit?
Lens n Trends earns a trustworthiness rating of 73%
Reliable, but always remember to protect your data.
Lens n Trends has claimed the domain name for lensntrends.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Lensntrends.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Lens n Trends have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Lensntrends.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Lens n Trends's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- The website belonging to Lens n Trends has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Our research indicates that Lens n Trends is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- We have detected an internal review system on Lens n Trends's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We conducted a search on social media and found several negative reviews related to Lens n Trends. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointed with Lens n Trends: Poor Customer Service and Delivery Time
So, I thought I'd give Lens n Trends a shot and ordered a pair of glasses. I received a tracking number and checked on it every day for a week. Much to my surprise, the tracking location never changed - it stayed stagnant. This made me a bit anxious about the status of my purchase.
When I finally decided to reach out to their customer service team, I was told that the glasses were shipped and returned back to the sender. I was shocked! I knew this couldn't be true since the tracking information showed that the glasses never even left their facility. In my opinion, they were just lying to cover their tracks.
I was extremely disappointed with the service I received from Lens n Trends and it really left a sour taste in my mouth. I would definitely not recommend this company to anyone, and I would highly advise potential customers to save themselves the trouble and energy by avoiding them altogether. In fact, I would suggest going with a company that has a better track record in terms of transparency and timely delivery.
Poor communication and long shipping delays by Lens n Trends for sunglasses order
So I ordered a new pair of sunglasses off of Lens n Trends on 11/25 and the deal seemed pretty sweet. But after a week or so went by and I heard nothing about shipping, I started to get a bit frustrated. After waiting another week and a half, I decided to shoot them an email on 12/5 asking about my order and the response I got didn't really ease my mind. They said that my order would arrive at their facility the next day and that they would ship them out right after, but I didn't really get any updates after that.
I sent them a few more emails and even called and left a voicemail but still, nothing. At this point, I'm just feeling pretty disappointed in the whole experience and I wish they would've just been more upfront with me. I think I'm gonna have to ask for a refund because I can't keep waiting forever. It's a shame because their products looked cool but this has just been a really frustrating process.
Disappointing Experience with Lens n Trends: Out of Stock Frames and Deceptive Practices
So, I wanted to buy some glasses frames online and found Lens n Trends (lensntrends.com). The website looked pretty good and I saw what I thought would be the perfect frames for me. I placed my order and went about my day, thinking that everything was going to be just fine.
However, a few days later, I got an email from Lens n Trends saying that the frames I had ordered were actually out of stock and that they couldn't get them from the glasses makers. I was pretty disappointed and frustrated, since I had spent so much time looking for frames and had finally found something I liked.
I have to say, it was pretty annoying to find out that Lens n Trends is just a middleman for the glasses makers and doesn't actually have all the products they list on their website. It seems kind of deceptive to me, like they're just trying to get people to order things and then hope for the best.
Overall, I would say that Lens n Trends is not the best place to buy glasses frames online. The website looks nice and all, but they don't seem to have the products they claim to have and you might end up wasting your time and money.
Disappointed with Lens n Trends: Lack of Communication & Updates on order status after weeks of waiting
I ordered my glasses from Lens n Trends on April 10th, but it's been weeks and I haven't received an update on the shipping status yet. I was promised to receive email or text updates but none have come. I really need these glasses because I have trouble driving at night and was hoping to have them by now. It's frustrating that there's no way to track my order without having to download an app that's asking for personal information that I don't want to share.
I understand that shipping can take some time, but it would be nice to have some sort of update on my order. It's a little disappointing that Lens n Trends hasn't kept me up-to-date on the progress of my order. I hope that they can provide me with some sort of information on when I can expect to receive my glasses.
I was really excited to try out Lens n Trends, but my experience so far has been disappointing. I hope that they can improve their communication with customers in the future.
Lens n Trends Shipping Letdown: My Honest Review
I was real excited about getting my sunglasses from Lens n Trends, but then I got my delivery and it wasn't what I expected. Now, don't get me wrong, I really like the shades themselves, but the shipping was not the best.
First of all, I didn't know that the sunglasses were going to be coming all the way from Italy before they even made it to me. That put a little damper on my mood, if you know what I mean. And to make things worse, nobody even told me about the holdup. I was gotta ask what was going on.
Don't you think that's a bit silly? I mean, if there is going to be a delay with my shipping, the least they could do is give me a heads up, so I know what's up. I don't want to be left in the dark about something I just purchased, y'all do know what I mean, right?
Overall, I'm happy with the sunglasses that I got from Lens n Trends, but there were a couple of hiccups along the way. Just a little more communication with their customers would go a long way. That's all I'm saying.
Lens n Trends Failed to Deliver: A Disappointing Review on Sunglasses Order
So, I went and made an order for some sunglasses on Lens n Trends like 6 weeks ago. It's been a long time since then and I have called/email them so many times, like 2 or 3 times per week to see if they have an update on my order. Every time, they always tell me that the frames are ready to go but they're still waitin' on the "box" from the warehouse so they can send it to me. They told me that I should expect to get my hands on them in just 2 or 3 more days and they'd be on their way to me. However, that ain't happened yet. Every week I'm told that they'll arrive next week but nope, still no sunglasses in sight.
At this point, I'm just done with this mess and I asked for a refund today. But honestly, I ain't even sure if that's gonna happen!
LensNTrends.com Review: Sketchy Business Practices & Long Delays for Item Shipment
I wanted to tell you all about my experience with lensntrends.com. I decided to order a sick pair of Versace shades from their website. I was really excited to get them, but I never received a confirmation email about my purchase. I waited for two whole weeks and still didn't hear back from them. I was super bummed out, so I decided to take things up with PayPal.
Crazy enough, as soon as I did that, these guys were suddenly super quick to respond to me. But what they said really had me scratching my head. They told me they hadn't been in touch because they were waiting for my sunglasses to be shipped from Italy. Like, seriously? They just totally dropped the ball on telling me that they didn't even have the shades in stock?
They really wanted me to end the PayPal dispute so they could ship out my glasses the very next day. But honestly, after that experience, I didn't feel like I could trust these guys at all. I got a refund in the end, but it took a full month! Honestly, this whole ordeal was not worth my time. I have to say, I think these guys are straight-up scammers.
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Overview of Lens n Trends complaint handling
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Lens n Trends Contacts
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Lens n Trends phone numbers+371 8883165831+371 8883165831Click up if you have successfully reached Lens n Trends by calling +371 8883165831 phone number 0 0 users reported that they have successfully reached Lens n Trends by calling +371 8883165831 phone number Click down if you have unsuccessfully reached Lens n Trends by calling +371 8883165831 phone number 0 0 users reported that they have UNsuccessfully reached Lens n Trends by calling +371 8883165831 phone number
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Lens n Trends emailsshopping@lensntrends.com99%Confidence score: 99%Sales
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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Lens n Trends: Good Selection, Decent Prices But Poor Customer Service & Long Wait Times




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