- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Shipment delivered to a wrong person
I requested important documents from government thru www.psaserbilis.com.ph and it was delivered by lbc to a wrong person. It was traced to tracking number gave by lbc. Those documents may used in illegal purposes and they are using my name. Why lbc allowing this to deliver to not correct recipient or not an authorized to receive the documents.
I want to retrieved that documents and delivered to me, in any case the wrong person who received those documents used against in ilegal practice, lbc liable to any damage that my occur.
Delivery of item
Tracked the parcel and it said "please expect delivery within the day". It has been 4 days already. Where is my package! On the package are our company ids, along with some other important documents. I would understand if at least it was delayed for a day only. But it's been 4 days already.
My parcel didn't get back
Please help me back my parcel. As I track my parcel. It said that it was now in the internal despatch since july 15. This is so bad. I need my parcel now. It is more food supplement. Please help me with this.
This is my contact number [protected]
Email me at [protected]@gmail.com
Courier service
We have paid 313 pesos for a door to door delivery from sto nino meycauayan to sto tomas batangas under this tracking [protected] but it was not delivered, our client pick it up at the LBC station. And she was not notified or whatsoever, this is unacceptable. Your hotline cannot be contacted not even your chat support at the website. The item is souvenirs and invitations for our client's first birthday and christening on aug 23 and today is already aug16. You have wasted so much time and effort where we have paid for that to avoid such!
Shipping
Hi. Ask ko lang, what if kung nawala yung resibo and andon kayunh track number, makukuha parin ba namin yung item na nasa lbc? Kase 2weeks ng mahigit hindi pa nila nirerelease. Napakatagal
Delayed delivery
I sent my documents through lbc on august 5, it was received by pasay delivery team on august 10th. I am aware about the new lead time of delivery due to the pandemic, but it is already 5 days in pasay and i'm being notified of an attempt to deliver but everytime it gets an "unforseen event" error. The documents are very important and I need it to be delivered on august 17. Please, deliver it by august 17 because that is the deadline to be received by gsis, which is by the way, provides my education. There is a reason why I sent it way earlier and I expected it to be delivered before the deadline. Thank you.
This was a waste of time and effort. Nevertheless as a final comment, NCR as well as Region 4a have revert to GCW last Aug 19 and yet no word from LBC.
Any updates?!
Package still not received (beyond declared lead time)
It says
"Thu, 13 August 2020
Shipment is with a concern. Please get in touch with our official customer channels."
What does it mean? I have a listed contact number on the way bill and yet i have not received any calls concerning this issue. I opted for lbc coz i know they do next day delivery but to my dismay. Please help
About my parcels
Dlawa po yung boxes ko. Pero nung nag claim na, isang box lang ang na release ng tga lbc ng sta.rosa laguna kya hangared dispose na daw kaya hanggang ngayon di ko na claim.
Did not receive bdo credit card
Received this txt from bdo last june 24, 2020: your bdo mastercard credit card ending in 7112 has been dispatched for delivery thru lbc. For delivery status, you may access WWW.LBCEXPRESS.COM using tracker number: [protected]. Thank you.
Its already august 14, 2020 and I still did not received it. Your tracker said :
Shipment has been received at scs returns central hub.
Pleae advise what to do.
Services almost items in the box were lost
We have package from Japan via Mermaid Ltd Co. or LBC with tracking no. [protected], as per tracing the package arrive it Vitas LBC last July 10 and having re route to General Santos last July 22, 2020.. There was a delay from LBC VITAS warehouse because the package arrived in Gensan was Aug. 10 almost 3 weeks delayed & delivered to us Aug. 13, 2020.. The box inside was already teared some of the important items were missing such as perfumes, shoes, shirts.. and many more.. The LBC team almost stole the package! Hope we can have justice for this.
Delivery of parcel
Bakit po ganun? Nagpa shipped ako ng july 27 2020 [censored]g rizal to marikina bayan tracking no. [protected], tapos july 28 narecieved na sya sa marikina-cainta branch. After ma recieved sa marikina-cainta wala ng movement ang items. Aug. 11 narecieved sa marikina bayan. Aug.13 kukunin ng buyer ko tapos sabi sa marikina bayan eh wala na sa kanila kc lagpas 10 days na sa kanila kaya binalik na. At isa pa bakit po di nagtxt sa recepient ko na nandun na ang items.
Package delivery
What's wrong with my package? It is supposed to be delivered today and i'm waiting until it posted on the tracking package that "your shipment is with a concern, pls get in touch with our official channels!
crew
open 8am and close 1pm everyday no more transaction after 1pm but the crew stays inside their office chatting, eating and even playing thier phones..please check LBC ALAMINOS PICK UP BRANCH..poor service, undertime working and no courtesy for costumers
Service/tracking number provided is invalid
I ordered an item in lazada. As an update the parcel is in LBC, LBC provided a tracking number. So to confirm and track where the parcel is, I tried to track it online with this tracking number 99100005066818, but the tracking number is invalid. It is almost 2 months since I ordered the item, can someone provide a valid tracking number. Thank you!
Not delivered the item
Hello... Pakideliver na man na ung item na pinadala ko last august 3 2020...313195619217 tagal ng nasa cainta delivery team pero di man lng gumagalaw two weeks na.. Nagbabayad kmi ng naaayon sa inyo kaya paki ayos naman ng trabaho nyo.
Packed not reach its destination (almost a month already)
To whom it may concern,
I am writing this letter to recover my delivery package that was handed over to LBC SM Megamall branch last July 17, 2020. I am very distressed with the poor service offered by your courier. I have placed multiple calls to highlight that my package has not reach its destination. Last day (August 10, 2020), I went to the store branch to follow up personally but I was so disappointed with the staff. My package amount is almost 3, 000PHP (2 Ipanema Slippers from Brazil) and yet he put 500PHP only on the declared value. I told him many times that it is 3, 000PHP when he asked me last July 17, 2020. One more thing, there was already an email to them with regards to my package but they are ignoring it.
Can you please investigate if my package has been lost or it is yet to be delivered? Your action is highly appreciated.
Sincerely,
Jefferson Betco
Rider in iligan city philippines with cellphone number [protected]
This rider of lbc in iligan city philippines is unruly.. He woke me up during my lunch break and I told him the office is close. We will open at 1:45pm he insisted it was 1 pm. I told him I couldn't do anything bec. Its lunch break. The discussion got a bit heated and after I put down my cellphone he texted me... This is harassment. No rider should keep on texting any of your customer. He just wont quit.
![LBC Express - Rider in iligan city philippines with cellphone number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1233078/compl_p7fhjv6pg9frhjfcra7vc3m9s6_81a8a355e19ab6f35d928b41ae43afbb.jpg "LBC Express - Rider in iligan city philippines with cellphone number <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
![LBC Express - Rider in iligan city philippines with cellphone number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1233078/compl_p7fhjv6pg9frhjfcra7vc3m9s6_8322327aaa45e9ec5d9b210a1223190a.jpg "LBC Express - Rider in iligan city philippines with cellphone number <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
![LBC Express - Rider in iligan city philippines with cellphone number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1233078/compl_p7fhjv6pg9frhjfcra7vc3m9s6_ecbc7437c15001c59486f4406ea0b49c.jpg "LBC Express - Rider in iligan city philippines with cellphone number <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
Cash on delivery department
LBC maramag branch.. We've been here for an hour and it's already past 10 in the morning but they haven't opened yet.. People are adding up in lines to to get their parcels and it's hot outside the building.
Delayed Service
It been a week since my parcel was shipped. I thought Mindanao to Mindanao will only take around 3 days or more, but less than a week. Then when I tracked my parcel this is what ir says:
Sat, 08 August 2020
Your shipment was not delivered due to delivery coverage issues. Delivery may take more than one day.
It's almost 3 days. No improvement at all.
Delivery fee is so expensive. Yet your services are not worth it.
Shipment issue
My package was sent last july 7. Till now no movement and progress of the shipment. I'm calling the customer service they provided me but it is always busy. I'm messaging on their facebook page they replied but no progress at all. I'm hopeless if I can receive it.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
-
LBC Express contacts
-
LBC Express phone numbers1800 108 585 9991800 108 585 999Click up if you have successfully reached LBC Express by calling 1800 108 585 999 phone number 150 150 users reported that they have successfully reached LBC Express by calling 1800 108 585 999 phone number Click down if you have UNsuccessfully reached LBC Express by calling 1800 108 585 999 phone number 284 284 users reported that they have UNsuccessfully reached LBC Express by calling 1800 108 585 999 phone number8%Confidence scorePhilippines+1 (800) 522-0000+1 (800) 522-0000Click up if you have successfully reached LBC Express by calling +1 (800) 522-0000 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 522-0000 phone number Click down if you have UNsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone numberAustralia1800 816 2221800 816 222Click up if you have successfully reached LBC Express by calling 1800 816 222 phone number 10 10 users reported that they have successfully reached LBC Express by calling 1800 816 222 phone number Click down if you have UNsuccessfully reached LBC Express by calling 1800 816 222 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling 1800 816 222 phone numberMalaysia+63 322 320 668+63 322 320 668Click up if you have successfully reached LBC Express by calling +63 322 320 668 phone number 440 440 users reported that they have successfully reached LBC Express by calling +63 322 320 668 phone number Click down if you have UNsuccessfully reached LBC Express by calling +63 322 320 668 phone number 286 286 users reported that they have UNsuccessfully reached LBC Express by calling +63 322 320 668 phone number21%Confidence scorePhilippines+63 858 5999+63 858 5999Click up if you have successfully reached LBC Express by calling +63 858 5999 phone number 226 226 users reported that they have successfully reached LBC Express by calling +63 858 5999 phone number Click down if you have UNsuccessfully reached LBC Express by calling +63 858 5999 phone number 150 150 users reported that they have UNsuccessfully reached LBC Express by calling +63 858 5999 phone number20%Confidence scorePhilippines, Metro Manila+63 908 6522+63 908 6522Click up if you have successfully reached LBC Express by calling +63 908 6522 phone number 109 109 users reported that they have successfully reached LBC Express by calling +63 908 6522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +63 908 6522 phone number 74 74 users reported that they have UNsuccessfully reached LBC Express by calling +63 908 6522 phone number19%Confidence scorePhilippines, Business Solutions+1 (800) 338-5424+1 (800) 338-5424Click up if you have successfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 338-5424 phone number Click down if you have UNsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone numberUnited States+1 (888) 652-2522+1 (888) 652-2522Click up if you have successfully reached LBC Express by calling +1 (888) 652-2522 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (888) 652-2522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone numberCanada+44 203 110 2522+44 203 110 2522Click up if you have successfully reached LBC Express by calling +44 203 110 2522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +44 203 110 2522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +44 203 110 2522 phone number 11 11 users reported that they have UNsuccessfully reached LBC Express by calling +44 203 110 2522 phone numberUnited Kingdom+39 800 780 522+39 800 780 522Click up if you have successfully reached LBC Express by calling +39 800 780 522 phone number 0 0 users reported that they have successfully reached LBC Express by calling +39 800 780 522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +39 800 780 522 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling +39 800 780 522 phone numberItaly+34 931 770 555+34 931 770 555Click up if you have successfully reached LBC Express by calling +34 931 770 555 phone number 2 2 users reported that they have successfully reached LBC Express by calling +34 931 770 555 phone number Click down if you have UNsuccessfully reached LBC Express by calling +34 931 770 555 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +34 931 770 555 phone numberSpain, Barcelona+34 911 868 889+34 911 868 889Click up if you have successfully reached LBC Express by calling +34 911 868 889 phone number 2 2 users reported that they have successfully reached LBC Express by calling +34 911 868 889 phone number Click down if you have UNsuccessfully reached LBC Express by calling +34 911 868 889 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +34 911 868 889 phone numberSpain, Madrid+673 224 4367+673 224 4367Click up if you have successfully reached LBC Express by calling +673 224 4367 phone number 4 4 users reported that they have successfully reached LBC Express by calling +673 224 4367 phone number Click down if you have UNsuccessfully reached LBC Express by calling +673 224 4367 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 4367 phone numberBrunei+673 224 1219+673 224 1219Click up if you have successfully reached LBC Express by calling +673 224 1219 phone number 1 1 users reported that they have successfully reached LBC Express by calling +673 224 1219 phone number Click down if you have UNsuccessfully reached LBC Express by calling +673 224 1219 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 1219 phone numberBrunei+671 646 5221+671 646 5221Click up if you have successfully reached LBC Express by calling +671 646 5221 phone number 3 3 users reported that they have successfully reached LBC Express by calling +671 646 5221 phone number Click down if you have UNsuccessfully reached LBC Express by calling +671 646 5221 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5221 phone numberGuam+671 646 5222+671 646 5222Click up if you have successfully reached LBC Express by calling +671 646 5222 phone number 0 0 users reported that they have successfully reached LBC Express by calling +671 646 5222 phone number Click down if you have UNsuccessfully reached LBC Express by calling +671 646 5222 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5222 phone numberGuam+852 800 961 522+852 800 961 522Click up if you have successfully reached LBC Express by calling +852 800 961 522 phone number 1 1 users reported that they have successfully reached LBC Express by calling +852 800 961 522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +852 800 961 522 phone number 2 2 users reported that they have UNsuccessfully reached LBC Express by calling +852 800 961 522 phone numberHong Kong+965 22 461 522+965 22 461 522Click up if you have successfully reached LBC Express by calling +965 22 461 522 phone number 2 2 users reported that they have successfully reached LBC Express by calling +965 22 461 522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +965 22 461 522 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +965 22 461 522 phone numberKuwait+965 99 616 522+965 99 616 522Click up if you have successfully reached LBC Express by calling +965 99 616 522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +965 99 616 522 phone number Click down if you have UNsuccessfully reached LBC Express by calling +965 99 616 522 phone number 5 5 users reported that they have UNsuccessfully reached LBC Express by calling +965 99 616 522 phone numberKuwait+1 (670) 234-9013+1 (670) 234-9013Click up if you have successfully reached LBC Express by calling +1 (670) 234-9013 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (670) 234-9013 phone number Click down if you have UNsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone numberSaipan, Northern Mariana Islands+1 (670) 233-5605+1 (670) 233-5605Click up if you have successfully reached LBC Express by calling +1 (670) 233-5605 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (670) 233-5605 phone number Click down if you have UNsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone numberSaipan, Northern Mariana Islands+966 547 212 962+966 547 212 962Click up if you have successfully reached LBC Express by calling +966 547 212 962 phone number 8 8 users reported that they have successfully reached LBC Express by calling +966 547 212 962 phone number Click down if you have UNsuccessfully reached LBC Express by calling +966 547 212 962 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +966 547 212 962 phone number14%Confidence scoreSaudi Arabia+65 800 101 2708+65 800 101 2708Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 0 0 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone numberSingapore+886 801 127 383+886 801 127 383Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 1 1 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone numberTaiwan+971 800 035 702 444+971 800 035 702 444Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number4%Confidence scoreUAE
-
LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
-
LBC Express addressSM City Cebu, Cebu, Philippines
-
LBC Express social media
Most discussed LBC Express complaints
My son called me a liarRecent comments about LBC Express company
Package delivery tagged as refused but not delivered nor attempted to deliver
Singapore Post (SingPost)
593 reviews
Canpar
2 reviews
SpeedEx Courier
109 reviews
UK Mail
70 reviews
Parcel Direct
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.