Webstaurant Store
reviews and complaints

If you're in the restaurant business and looking for a reliable source for your supply needs, WebstaurantStore is a top contender. With a vast selection of products and fast shipping, they have been serving professionals and businesses for years. While some customers have faced delays and issues, the majority praise their customer service and product quality. Whether you need commercial equipment, disposables, or janitorial products, WebstaurantStore is a one-stop shop. Consider them for your next order and experience their commitment to customer satisfaction.

I haven't purchased anything recently but I have purchased within the last year. Everything was of the highest quality, shipping was like lightning, barely placed the order and here it was. On my very first order, which was for a portable gas burner, the order never arrived. Webstaurant sent me another one, no questions asked. I have never had to return anything, fortunately, but I am familiar with restocking fees and their purpose. I see a lot of complaints here about that issue. If you're not happy, pay top dollar elsewhere and you'll still probably pay a restocking fee. There was a great song by Frank Sinatra..."THAT'S LIFE" Sing it ole Blue Eyes!

I ordered a low dollar metal item that was a little out of square when I recieved it. I contacted the company via online chat and explained the issue. He set up a replacement shipment before we ended the conversation. No one is perfect. So, my item had a little issue. The service to rectify it was top notch. I most definitely will order from them again. I am not in the restaurant business, but the prices on bakeware is very good. You get a discount for order a few more than the home cook probably needs, but if you order several different items, you can put together several very nice, inexpensive but professional, bakeware baskets to have on hand for wedding and shower gifts.

I was definately nervous ordering from here as everything was way cheaper than Amazon, which I usually order from & trust. The Shipping is expensive BUT I got my products PLUS shipping for less on Websturantstore.com than the products & free shipping on Walmart & My trusty pal Amazon! I did regular shipping & still receive my packages in 2 days which is crazy because I have Amazon prime & im still waiting on things from Amazon that I ordered the same day as my order on websturant! I would definately reccommend & keep using in the future! Also, for the people who say the recieved unexpected shipping amounts or complain about the amount of shipping, they tell you the amount before you even check out!

I just received 4 dozen wine glasses I am using for favors at a brewery venue for my daughters wedding. I tried to keep my business local but that turned into a complete disaster so I ordered from Webstaurant last minute. Good thing I didn't read these reviews or I would not have had the opportunity to receive the most beautiful wine glasses, I will be proud to give to guests. One out of 48 glasses has a teeny tiny flaw in it, but with the excellent price I paid, 75% less than shopping locally, I wast'y bothered by the imperfection. The order arrived in what I can only describe as outstanding time and pristine condition. This is the second order from this company I have placed in a year and both times the products and the shipping were stellar. A wedding rescue for sure.

I placed an order at 8:28am on 4/14. At 1:07 pm, I got an email saying my order had been shipped. I sat back and expected to see it in about a week's time. I RECEIVED my order at 2:30pm on 4/15. *GaspI am thoroughly impressed with not only how quickly the order came, but the products I ordered - Visions Florence 8" square black plastic plates 120/case and Visions black heavy weight plastic forks pack of 100. I was even pleased with the packaging of the products. And even though there was a very minor issue, customer service handled immediately. The prices for the items I ordered were considerably lower than any store I've been to - in person and/or online. I couldn't even find the 8" square plastic plates in black in any store anywhere in my region. The look, the feel, and the quality of the products are sure to please my guests just as much as this entire experience has pleased me.

I needed stockpots for thanksgiving found this site in a google search. Found a "heavy gauge" 24 quart stockpot for 67 bucks. Sweet! Placed my order good to go. My husband asked if I reviewed the website since I hadn't ordered before. I'm like uh yeah sure. Read the reviews. OMG! Contemplated trying to cxl. Restocking fee geez. Reviews read bad quality, damaged products, poor customer service, shipping unreliable and hard to deal with. I'm not discounting the reviews but for not buying in bulk my experience was amazing! Ordered on Tuesday selected standard (cheapest shipping) arrived on Thursday. Beautiful quality. Very Heavy bottom. Perfect for stocks. Would have paid 150.00 if shopping in store. Quality was that nice. So not for nothing would order again. Product was exactly if not better than described. Great value and arrived intact. No problems whatsoever. So maybe as a restaurant owner ordering in bulk your experience is different but for me the home cook, fantastic! Would recommend highly.

Not sure what is up with all the negative reviews... I'm not a big restaurant, cafe, or whatever. I'm a stay-at-home mom who drinks a pot of coffee a day, and every cup gets a shot or two of Torani syrup. This is the only place I can find Torani syrups at a decent price, and they have a crazy awesome variety--I can get any flavor I want in the full-sugar version. I DO NOT like sugar-free syrups, and that is mostly what our World Market sells (yuck--hate sugar-free). Even though I have to pay ground shipping on my order, it is still at least $2 less per bottle than anywhere local (on sale) and $3 less than on Amazon per bottle. I buy these syrups by the case, and every one (this is at least my 3rd order) has arrived on my doorstep intact, well-packaged, and each bottle is in a plastic bag to contain any unfortunate breakage.

Speaking of shipping--I get my orders within 2-3 business days. In fact, my most recent order took one day. ONE DAY. I ordered the syrups yesterday, and they showed up on my doorstep today. Unreal. The great range of products, super fast shipping, and tidy/secure packaging is what prompted me to write a review for this place.

I was cautious to purchase anything from this site due to the poor reviews, though I'm glad I took the chance because I couldn't be more satisfied.
My order arrived within a matter of days. Everything was well packed, in good condition, and all items accounted for. I was impressed with the quality of everything, too. Would certainly buy from them again!

If you're concerned whether this site is scammy, do be aware that it is a Google trusted store. I do a lot of online shopping, and being the frugal person that I am, I often come across "bargain" sites that may or may not be legitimate, so I'm a bit familiar with identifying scam sites. So far I haven't ordered from any duds, and this site is no exception.

I made a large order for wedding supplies... mostly disposable dining ware, cups, stirrers, even hot chocolate and sugar, as well as some baking/kitchen utensils. After placing the order, they'll provide you with an order number so that you can track its status. Because my order was so large, it had to be separated into several different shipments, and each had their own accurate tracking number. Everything I ordered had been shipped from within the US. They'll also send general status updates of your shipment to your email, and I really appreciated that.

I have been buying large and small supplies from Webstaurant Store for 6 years and they have been consistently excellent. I originally found them shopping on price alone (for which they were always competitive). I soon figured out that their webpage interface was so good at allowing me to filter my search so quickly that it was saving me a ton of search time. I would even use it to refine my search, find the item, shop it for price elsewhere on the web and usually buy it from Webstaurant anyway because they had the best price and service.
I have easily made over a hundred orders from Webstaurant and there have been very few mistakes. When that has happened, they've taken care of it immediately and with almost no hassle on my end. My orders are easily trackable. I've used them so much that we were moved into a customer category that gets us expedited shipping but best of all, a dedicated account representative. Valerie is cheerful, resourceful, prompt and has always been a pleasure to do business with. Anytime I have a problem or a question, she finds a solution. She has never once left me hanging. I supply 3 separate kitchens primarily from Webstaurant in a multi-million dollar operation. I also get a lot of information requests from peers in a national organization we belong to and I always recommend this company. I honestly don't know what more you could ask for in an equipment supply company.

The shipping CAN be murder on non commercial household shoppers, but if you are careful, you can do things a little at a time without going into cardiac arrest over the sticker shock. Their prices are actually quite fair. It's the shipping that kills you. If only they had free shipping over x amount of dollars instead of the flat rate of $99.00 a month for fee shipping. That's commercial! It's still worth shopping there as some of the things they have, you won't find anywhere else. I bought so many things in the last 6 months - year. 2 sizes of 12 to a box plain oval China plates made by Choice and Acopa, which are the same, basically, a french fry cutter made by Choice, the push plates and blade assemblies for it, a square heavy stainless egg ring which is well made, and a 20 lb bag of dry green peas. Pictured is only less than half of the peas. They were only $15.00 but by the time you add in shipping, they were $50.00. I didn't care. I was hard after vitamin rich dry goods and no place else I know of sells green dry peas. Today I'm buying the suction cup feet for the french fry cutter. I have had great customer service with webstaurantstore even one time when I had to temporarily cancel my order after I had already ordered because I forgot I had to do my vehicle registration then. Embarrassing. They were very forgiving. Nobody is paying me to say anything. I just believe in doing the right thing. Just the oval plates were a dream come true. I like eating off of oval plates. :D There's a sample of my cooking on one of the plates for a bonus. O, that was such a great meal. My boyfriend cooked the rice. I did the rest. He just ordered a commercial popcorn popper from webstaurantstore. He's a political consultant, so you can see how that might come in handy at a fundraiser for one of his clients or someting, plus, we just wanted one. I think he ordered something else, too, but I can't remember what it is.

We are in the Restaurant business and switched to ordering 75% of our paper goods from Webstaurant since 2021. We have had a great experience so far with product expectations and delivery and overall have saved thousands of dollars compared to ordering from our previous vendors.

Webstraunt has so far been a great company to work for. Team meetings and periodic evaluations keep everyone on the same page about employee performance. Employee appriciation is verbalized as well as shown through actions. They make you feel like you matter as an employee and not like you are just a number. Feels like they actually care about the people who work there.

I have always had a great customer experience with this company. We purchase again in the future.

Ordered from this company on Friday late afternoon. Received order by mid-day on Sunday. Exactly what I ordered. Works well. Very pleased.

I have ordered from this web based supplier twice. I am not in the restaurant business. Both times, customer service has been excellent. I will continue to use them and have no second thoughts about referring them to other people.

I can't speak enough about their customer service. I received someone else's items with mine and promptly emailed customer service. I then noticed the live chat option and started a conversation with someone that responded quickly and politely. I was told I could either keep it donate the extra items I received! Couldn't be happier. As I don't need it, I will be doing then to a local business. Win, win for everybody, they have a customer for life. Awesome company and customer service!

After the regular dishes lasted 33 years, it was time for some new ones. My wife wanted restaurant quality for our newly renovated kitchen and for all the relatives coming for turkey time on November 26th. Did a quick web search an found these plates and webstaurant. She liked what she saw and the sizes that would fit our cabinets, to the max dimensions. Very quick shipment, two for all dishes, and after opening the first box she was counting off the number of each as myself and our son unpacked and submitted for the general's approval. We could not be happier. Will need to be careful around the granite, but any dish needs that thought process. A picture of the dishes in their home is attached and A+ to Acopa and webstaurant! Very pleased customers-OH GREAT PRICE TOO! No place for pics here!

I recently bought a funnel from Webstaurants to make some hard candy. My previous funnel, which I got from another company, had a plastic nozzle that kept popping off after a few uses. So, I decided to get this one because it was made entirely of metal. However, to my dismay, after my very first attempt, I opened the nozzle and not even a drop of the liquid came out. I was so disappointed and frustrated.

I contacted Rita, their customer service representative, via chat to inquire about their return policy. She told me that they only accept returns on unused items, and they charge a 30% restocking fee, no reimbursement for original shipping, and an additional charge for the return shipping! I was shocked and disappointed. I then told her that my item wasn't working, and she responded that it was a warranty issue, and that my funnel didn't even have a warranty on it. I was so frustrated and angry.

The agent asked if she could help me 'fix' the issue with the product. I told her I used it with liquid candy, and her response was "I'm sorry that this is not working with the hard candy, and that would be a unique application, and not one that is recommend for this dispenser." I was so annoyed because I had already told her that I've used funnels in the past without this particular problem. She made it very clear she would not put forth any effort into helping me.

When I asked to speak to a supervisor, I was told: "I am able to work with you directly, as we are able to assist all customers directly. I'm sorry that the dispenser is not working for your application, and since it was used, we cannot look into a return. Additionally, there is no warranty included with the dispenser to review this further. For products that offer a warranty, that would be listed on the items page. In the future, if you review an items, and you do not see your intended use listed as an option for the product, please feel free to chat in with us, and we can review to help advise if that would be a good product for your need".

To sum it up, their customer service was terrible! They were not willing to help me at all, and their business model is just plain awful. I will never buy anything from this company again, and I am still in shock that they have the audacity to run their business this way. It's just not right.

WebstaurantStore is a website that claims to deliver to Singapore, so I decided to order a cooking pan as a Christmas gift for my father. I input my billing and shipping information, which all seemed correct, then made my order for a lovely 16" pan. After a few days of seeing the order in processing, I went to check my order and I was shocked to see it had been canceled! Apparently, they couldn't verify my billing address! I had received no notice that they were having trouble before they canceled it!

I gave them the benefit of the doubt, so I wanted to order it again, but they were sold out of the 16" version and I needed the pan, so I settled for a 14" pan instead. Again, I made my order and confirmed my billing address. This time, I watched my order tracking and checked my email like a hawk. And once again, my order got suddenly canceled. On both occasions, I had received the order confirmation email, but I only received a cancellation email on the second order. I then brought up the issue with a representative, and to my utter dismay, I was informed that my shipping address "was not to Singapore."

In disbelief, I went to check the shipping address and tried to imagine my confusion upon seeing the words "Ireton, IA" in the address! It turns out that if you input your information on the mobile site and live in a country outside the US, it will insert the state information of the town of Ireton, Idaho with no ability to avoid this! I only noticed when I went back to inspect that this was also on the order confirmations. I have attached proof as screenshots (censored to protect my anonymity). I informed the representative, but I was told to take it up with my bank and that "all future orders will not be processed due to our inability to verify your payment information."

I managed to confirm my information successfully by switching to the desktop website, but the damage has already been done. I have lost too much time. I am quite perturbed as this has been a massive inconvenience for me, and it is all due to the poor quality of WebstaurantStore's mobile website. If you live outside the US and are thinking of making an account on WebstaurantStore to order some cooking equipment, save yourself a ton of trouble and use the desktop website, at least until they fix this problem.

Ordered few times, perhaps that was too many...

Ordered various items over my 20 year tenure at my job. Recently ordered a small batch of mints. Some back and forth with production that I was able to work through, delivered, people loved them. Then went to reorder but wanted to change up the mint, keep the wrapper design. Company would not do that, wanted to charge all new setup fees so I designed new wrapper. They added the charges, I agreed. Time passes and then I am contacted that wrapper is not available with the mints. I negotiate to lower the price down from the upcharge of the new wrapper choice, but still have to pay for setup etc...same wrapper as previous ordered. Lots of wasted time in communication and the money budgeted I was trying to spend from lapsed due to their accounting system and fell into another FY budget cycle.

Boxes finally arrive all beat up, holes in them, tape missing but the individual cases seem intact. I use all old product first, then go to open one of the new cases and every handful I pull up has empty wrappers. I immediately contact company, send pictures and they want me now to open all the cases, count the empty wrappers. That would be a waste of my time at this point so I will just go through the wrappers as I need to break the seal on the case. This was a $550+ order in just candy. Perhaps, I can save all the wrappers and at the end of use of what was ordered, I can refer back to their email and return the exact number of empty wrappers, filled with air.

I recently had an experience with WebstaurantStore and I have to say, it was not a pleasant one. I had been a loyal customer for some time and had never had any issues with my orders. However, when I placed an order recently, I received an email stating that my order was on hold and that I needed to provide a copy of my driver's license and/or a bill showing my billing address and credit card number.

At first, I thought it was a phishing scam and was hesitant to provide any personal information. But after doing some research, I realized that it was actually WebstaurantStore requesting this information. I was shocked and confused as to why they would need this information from a repeat customer with no prior issues.

I reached out to customer service to voice my concerns and was met with a response stating that there was "suspicious activity from my IP address". This was complete nonsense as I had not done anything out of the ordinary. It seemed like they were just trying to cover up their mistake.

To make matters worse, they acted as if they were doing me a favor by not cancelling my order and giving me a chance to comply with their demands. It was frustrating and insulting to be treated this way as a loyal customer.

I understand the importance of security measures, but demanding a copy of my driver's license for a $67 order is excessive and unnecessary. It made me question the security of my personal information that I had previously shared with them.

Overall, my experience with WebstaurantStore was disappointing and concerning. I hope they reevaluate their security measures and treat their customers with more respect in the future.

I recently ordered some canoe cut femur bones from WebstaurantStore.com for my large dog. I was excited to receive my order, as the picture and description on the website clearly showed full length bones weighing approximately 3/4 lb. each. However, when I received my order, I was disappointed to find that I had been sent 10 lbs. of small, irregular cut bones, some even in thin slices. These bones were too small to feed to my dog, and I was frustrated that the product I received did not match the description and picture on the website.

When I contacted WebstaurantStore.com to point out the discrepancy, they were not helpful. They insisted that they had sent me the correct product, despite the fact that the bones I received were clearly not full length canoe cut femur bones. They even went so far as to tell me that their femur bones are for restaurant use and that I shouldn't feed them to my dog. I found this response to be unhelpful and unprofessional.

Despite their lack of assistance, I was determined to find a solution. I consulted with my vet, who confirmed that raw marrow bones are a wonderful treat for dogs and encouraged me to continue feeding them to my dog. I also found a local butcher who provides me with the full-length canoe cut femur bones I need.

Overall, I was disappointed with my experience with WebstaurantStore.com. While I appreciate that mistakes can happen, I was frustrated by their lack of assistance and unwillingness to acknowledge the discrepancy between the product I received and the product they advertised. I would not recommend this website to others looking for high-quality dog bones.

We recently purchased two wall gas heaters from WebstaurantStore, but unfortunately, we didn't realize that they required a 30-inch empty space between the heater and the wall. This didn't work for us, so we had to return both units. However, we were disappointed to find out that there was a 20-30% stocking fee, which we thought was ridiculously high. Additionally, they charged us shipping costs twice - once to ship the heaters to us and again to return them.

To make matters worse, both boxes were shipped without any taping, and they used staples to close the box, which was terrible. One of the boxes was opened with the staples ripping through the cardboard box. Thankfully, the unit wasn't damaged.

When we tried to return the heaters, the return department only provided one label for both heaters, but FedEx only allows one label per unit. This meant that we had to carry one heavy unit back from FedEx and ask for another shipping label. It took a while with so many exchanges for them to send out the second label.

After one month since both units were shipped back, our credit card still showed a zero refund. We called the company and were asked if the units were sent back because it didn't show in their system. After being put on hold for a while, we were told that the system showed both units were received. However, because they were shipped back to their warehouse and people there didn't let them know, they didn't know to credit back. We were then told that the message was sent to the warehouse and the credit should be refunded by next week.

We felt like this company was being dishonest. It was like they delayed the refunds, and if people are way too busy with life and don't check their credit card statement, the company can just quietly keep the refunds. We will check back next week, and if the refunds are still not there, we will file a dispute with our credit card company.

Overall, we would not recommend this company. The high stocking fees, double shipping costs, poor packaging, and delayed refunds left us feeling frustrated and disappointed. We hope that they can improve their customer service in the future.

I recently had an experience with WebrestaurantStore that left me feeling disappointed and frustrated. I had placed an order for $250, which included several packages from different companies. Unfortunately, one of the packages I received was missing about $4 worth of merchandise. While this may seem like a small amount, I had also experienced theft of other packages from different companies, so any help to ease the loss would have been appreciated.

Two of the other companies I had ordered from were quick to offer me refunds and store credits, but when I reached out to WebrestaurantStore for help, they refused to assist me because it wasn't in their policy. They didn't seem to care that I had spent $500 with them in my first month and was planning to continue ordering from them regularly. They didn't offer me a store credit or even a coupon to make up for the missing merchandise. It was frustrating to be treated so poorly over such a small amount of money.

I understand that companies have policies in place, but in these difficult times, I would have expected a little more empathy and understanding. The restaurant industry is struggling, and I would have thought that WebrestaurantStore would want to keep a customer who had found them organically without paid advertising. Instead, they lost my business, and I will be going through my credit card company to deal with the chargeback.

Overall, I was disappointed with my experience with WebrestaurantStore. While I understand that mistakes happen, their lack of empathy and willingness to help left a bad taste in my mouth. I hope that they will take steps to improve their customer service in the future.

I had a bit of a frustrating experience with WebstaurantStore recently. I was interested in purchasing an immersion blender/whisk bundle, but was told that it was out of stock until the following weekend. However, I was informed that the whisk and blender were available separately for $40 more than the bundle. I asked if I could purchase the separate components at a $40 discount to match the bundle price, but unfortunately, I was told that this was not possible.

After feeling a bit frustrated, I decided to put my name on the list to be notified when the item was back in stock. On February 22nd, I received an email notifying me that the item was back in stock and available for purchase. I was excited to finally be able to purchase the item, along with some other products that I needed, and I expected to receive my order within 5-7 days.

However, on February 25th, I received another email stating that the item was out of stock and that my order wouldn't ship out until March 4th. I was disappointed and frustrated, especially since I had already been notified that the item was available and had made my purchase. To make matters worse, they still wouldn't match their own price, even though they had made a mistake. They offered me a $20 discount as a one-time courtesy, but not the full $40.

I was frustrated with the situation, especially since it wasn't my mistake. I shouldn't have had to pay more and wait longer because of their flawed system. Additionally, I had trouble returning a case of pumpkin that wasn't made in the USA, as their description had stated. It was a hassle to deal with their customer service, and their shipping rates were higher than other places.

If you're considering purchasing from WebstaurantStore, make sure you're absolutely certain about what you're buying before you make your purchase. Once you've placed your order, it can be difficult to get any sort of help or assistance from anyone. They'll come up with all sorts of excuses as to why you can't return, exchange, or make any alterations. It's best to ask a lot of questions and get everything in writing.

Overall, I was disappointed with my experience with WebstaurantStore. It felt like the customer was never right, and I had to deal with a lot of frustration and hassle.

I have been a loyal customer of WebstaurantStore for over 8 years now. Recently, I decided to sign up for their "Plus" service, which costs $99 per month and promises to waive any shipping charges. This has been a great deal for me since I order supplies and equipment from them on a weekly basis. However, I did encounter some issues with their service.

On my first order after signing up for "Plus," I was surprised to find a shipping charge. It turned out that the shipping address on my Paypal account was slightly different from the address I had on file with WebstaurantStore. Even though the addresses were almost identical, the fact that the zip code was tagged on differently caused me to be charged for shipping. I was disappointed with their initial response, which was that they couldn't refund me. However, after I filed a complaint with the Better Business Bureau, they eventually refunded the shipping charge.

Another issue I have encountered with WebstaurantStore is their packaging. I have received items that were damaged due to poor packaging. While they do refund me when I submit a complaint, I wonder why they don't simply package things correctly to begin with.

To make matters worse, I recently received a message from WebstaurantStore stating that there was something wrong with my credit card information and that they couldn't charge the monthly fee for "Plus." However, when I checked my account, there was nothing wrong with my card information and I had plenty of credit. I couldn't find a way to charge the fee to my card again on their website, which made me wonder if this was a sneaky way for them to get rid of customers who use the "Plus" service too often.

Despite these issues, I still use WebstaurantStore because they offer a wide variety of products at competitive prices. However, I have learned that you really have to stay on top of them and double-check everything to make sure you're not being charged for something you shouldn't be.

I have to say, my experience with WebstaurantStore has been less than satisfactory. Like many others, I have encountered a broken process that needs to be addressed. My brand new unit broke down after only a week of use, and it has now been three weeks since I reported the issue. The repair process is frustratingly slow, with repairs being put out for acceptance and then waiting for a company to accept the repair. This can be especially difficult during peak seasons, like summer, when heating and cooling companies are booked out weeks in advance. And if parts need to be ordered, the waiting game continues.

In my case, my Advantco stand up freezer had a condenser leak that caused my product to thaw out and my brand new compressor to run out of charge. Running a compressor without refrigerant can cause multiple other issues, which is why I am frustrated with the slow repair process. I have to wait for the failed parts to be replaced, and hope that the compressor will last until it's out of warranty. This is a key piece of equipment on my main line, and the toll it has taken on my establishment is significant. Ticket times have increased, staff morale has been affected, and I lost $300 worth of product due to thawing. All of this directly affects the customer experience and the bottom line.

To make matters worse, the urgency factor seems to be lacking. When I called to inquire about the status of my repair, all I was told was to call back tomorrow because there was no tracking information on the parts that had been sent (if they had been sent). This lack of urgency is unacceptable, and I am highly considering scrapping this unit and purchasing locally to avoid ending up like Mario S. in an earlier review I read.

While WebstaurantStore may be a good place to buy small wares, I would not recommend purchasing large items from them. Instead, I suggest looking into auctions or buying locally, as the risks seem to be the same. Overall, my experience with WebstaurantStore has been frustrating and disappointing.

I recently had an experience with WebstaurantStore that left me feeling extremely disappointed. I had done a lot of research before making my purchase, carefully reading through all of the product information and ratings. I ended up purchasing an industrial mixer, an industrial table (which showed a photo of the same mixer I had bought on the table in the product ad), and industrial wheels that the store specifically recommended work with that table.

After assembling everything and double-checking that it was safely put together, we placed the 300-pound mixer on the table. However, just a month later, the table started to bow and give out. This was surprising, considering that on their own website, they recommended using that specific mixer and table together. Additionally, in the ad for that table, they claimed it could hold over 700 pounds, and we were well under that limit.

One day, my daughter was working with the product and noticed that it was starting to lean like it was going to fall over. She wasn't quite sure what to do, and before she knew it, the 300-pound mixer toppled onto her arm. It was a terrifying experience, and it was all because the table legs could not hold the weight and gave out.

I tried to reach out to WebstaurantStore multiple times to explain the situation, but all they did was throw some fake information in my face, claiming that they could do nothing due to the fact that it was delivered to a specific address. They refused to speak to us and refused to help whatsoever, even though they falsely advertised not only their products but also what they were made for.

Overall, I would not recommend WebstaurantStore to anyone. Their products are not reliable, and their customer service is terrible. It's a shame because I had high hopes for this company, but they let me down in a big way.

I recently purchased the Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet from WebstaurantStore for my commercial kitchen. Unfortunately, I received a defective product with bent edges that would leave an air gap after being installed. I reached out to customer service and was disappointed with their response.

The customer service representative informed me that the sink is intended for use in the cleaning area of a restaurant where the look of the unit does not matter and is not intended for a residential setting. However, in my commercial kitchen, the quality of the kitchen is a reflection on me, and looks do matter. The representative also stated that the bowing of the sink is standard and can be corrected by adding caulk around the edges once it is installed. This would be an ongoing sanitation and maintenance nightmare for my kitchen.

I was shocked to hear that bowing is standard for this sink. A professional plumber even refused to install the sink due to the bow and the fact that the sink is not designed per standard that would allow for proper installation, thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter. Additionally, the product pictures on the WebstaurantStore site show straight edges, not curved.

I believe that WebstaurantStore should look into this issue. It is unacceptable to push a defective product and claim that it is acceptable. It is like going to buy a car and the salesman telling the buyer, "the car is supposed to have dents. These are meant for..." This is insane and a bad business practice.

The solution is simple. WebstaurantStore should either stop selling the sink or have the supplier change their poor manufacturing practice and deliver proper sinks. The messages that WebstaurantStore sent me stating that the sink must be installed by a professional plumber are not helpful when a professional refused to install the defective sink due to the curved edges that would leave an air gap and because it isn't designed to be installed properly.

In conclusion, WebstaurantStore should not be selling defective products. It is important to stand behind the quality of the products being sold and ensure that customers are satisfied with their purchases.

I recently made a purchase from WEBstaurant Store for a large table top popcorn popper. I was excited to try it out and make some delicious carnival-style popcorn. However, my experience with the product was not what I had hoped for.

I followed the instructions provided by the user manual and even watched a video on their website to ensure that I was doing everything correctly. I used brand new popcorn kernels and clarified butter, as recommended. However, the popcorn that was produced was not of the quality that was advertised on the site. The texture was like styrofoam or thick paper and very difficult to chew. It tasted terrible and was not enjoyable to eat.

I was disappointed with the product and contacted their customer service for a full refund, including shipping. However, they informed me that their warranty department needed to look into it further to see if the actual unit could be defective. After their investigation, they determined that the unit was not defective and would not issue a refund.

They suggested that I try using different types of popcorn or oils to achieve the desired results. However, the user manual did not recommend a specific brand of popcorn or oil, only that clarified butter should be used instead of regular butter. I used new popcorn with clarified butter, as instructed.

They also offered to inspect the unit if I shipped it back to them at my expense. However, I was hesitant to do so as it would be very expensive to ship such a large item. I also did not have confidence that their biased warranty department would decide that the unit was defective, as they had already guessed that it must have been the 'type of popcorn' that I used.

Overall, I am disappointed with my experience with WEBstaurant Store. I used the product exactly as stated in the user manual and did not get the results that were advertised. I am left with a giant $150 paper weight and feel as if I've been robbed. I would not recommend this product to others.

Beware! This company lacks any appreciation of customers, and is apparently staffed by non-human robots who have no ability to understand, comprehend or remedy anything other than very simple situations that are mapped out in a procedures manusl. Total lack of consideration for a long-time five restaurants owner who has spent tens of thousands, all because of $200 in shipping overcharges because I didn't renew an expiring credit card while hospitalized comatose, on breathing machine and given a low chance of survivability. Instead of showing compassion and willingness to consider the circumstances, your company's response was not even human. All I wanted them to do was adjust the shipping charge due to a unique situation, but instead they were happy to lose a customer and cancel a large order and still lose the disputed shipping charge. I suppose they are at least happy with themselves that they "followed procedures", apparently everything else is secondary to that.

4:21:21 pm: * sherry s. Joined the chat

4:21:36 pm: tom dailey : just placed order order# [protected] but didn't receive plus shipping discount even though we signed up a few months ago and received on previous recent orders?

4:22:13 pm: sherry s. : hello tom. I would be glad to check on this for you.

4:23:48 pm: sherry s. : thank you for waiting. Looks like your subscription ended on 12/1. You will need to sign back up.

4:24:21 pm: tom dailey : why did it end? We didn't cancel it

4:24:58 pm: sherry s. : you may want to cancel your if you plan to enroll again. It could of been a payment issue. Did you card need to be updated recently?

4:25:31 pm: sherry s. : yes we sent you an email saying the payment type expired.

4:26:24 pm: sherry s. : to help our customers, we do have an option for you to cancel an order from your account within the first 15 minutes of placing an order. If you need to do so, you will need to log in to your account and go to your view orders page on within your account. Your most recent orders will show on the main page. Once you locate the order, click the green “cancel order” button on the right. You will always receive an email confirmation once the order is successfully canceled. Then once you have enrolled for plus again you can replace the order.

4:26:44 pm: tom dailey : I was seriously injured in an accident and hospitalized for 24 days

4:27:44 pm: sherry s. : I am sorry to hear that. Once your payment has processed for the plus you can replace the order.

4:28:56 pm: tom dailey : no thank you, i'd rather replace your company. Nothing but trouble with shipping, tax exemptions and now this.

4:29:43 pm: sherry s. : I am sorry for the inconvience. We did email you on 12/2 and 12/15 about the payment type expiring.

4:31:37 pm: tom dailey : i'll be sure to let the trauma unit at my hospital know that they had no right to mark me as level 1 trauma because it didn't meet webstaurabts requirements

4:32:34 pm: tom dailey : I just tried to cancel the order and it won't let me. I'll call my bank to dispute the charge.

4:32:51 pm: sherry s. : I am sorry for the inconvenience. Since we were not aware of you situation that is why the subscription expired. Please give me a minute to check the order for you.

4:34:59 pm: sherry s. : I have your order confirmed canceled. A cancelation confirmation email was sent to you. Your card was not charged and the credit card authorization was voided. Authorizations usually fall off in one week depending on your bank. I have also sent you a separate email with the voided credit card receipt.

4:37:09 pm: tom dailey : thanks for your efficiency, and total lack of compassion for a 5-restaurant owner with injuries. May god richly reward all of you. I'll start my communications and social media posts about this tonight and be sure to share with others.

4:38:12 pm: sherry s. : I am very sorry for the inconvenience. What would you like for me to do to make this easier for you?

4:39:57 pm: tom dailey : your company has already stabbed me, a customer who has spent thousands, and twisted the knife. No further action, please... I now understand who and what your company is all about

4:45:10 pm: sherry s. : is there anything else I can help you with?

4:45:53 pm: tom dailey : yes, you and your company can join the human race.

4:48:42 pm: sherry s. : I assure you that this is not meant to be an annoyance. Since we're not aware of your situation I am not sure what else we could have done to continue your plus subscription. The subscription expired on 12/1 and we did not end til 12/15 due to the payment type expiring.

If there is anything I can do the help ease this for you I would be glad to help.

4:54:56 pm: tom dailey : all I was asking was for the $200 shipping charge to go away because there was never any intent to cancel the membership and the card expired while I was involved in an accident where the hospital assigned a less than 30% chance of survival and I was in a glascow level 3 coma which is the lowest rating you can receive. I spent tens of thousands with your company over the years, but I now understand "what have you done for us lately" is the way things operate there. Apparently there is an expectation of renewing an expiring credit card while comatose and on a breathing machine

This is a terrible company I will never buy anything from them again Never. I brought a deep fryer for 1200 dollars and it’s would even fry fish or fries so I ask them could I just buy another one that’s better he told me know bc I used it onetime this is terrible.I can even open up my business today bc I don’t have a fryer and they don’t even care that’s crazy

My rating for this virtual store is negative not even zero or one, as your site do not have such options. I ordered a commercial refrigerator / Galaxy to serve a kitchen in a daycare center. The refrigerator keep the temperature inside above 48 F after installation, although it set on several times between 34-37F. They are referring to a statement in their manual that the unit shall not be plugged for power before 24 hours but that statement is conditional to "if the refrigerator transported on its side." when we received the refrigerator it was on upright standing and also inside the delivering truck. We lost more than the cost of the refrigerator on our food products and service. In response to our inquiries, they send troubleshooting techniques for about 7 days that neither of them worked. They did not send any technicians to come and see the issue. I asked a professional technician to come and check and he found many malfunctions visible including: fan motor not attached to the evaporator to blow air across the coil. after fixing this, also the temperature of the refrigerator didn't come down and stay on the set temperatures below 37 F. They did not send us the replacement unless we cut the cord and send the picture to them by email. This means that we need to have nor refrigerator for at less 7-14 days and we have to store our food products somewhere else! I strongly do not recommend to purchase or contact this online / virtual store.

Do yourself a favor and just order from Amazon. Shortest story I have: I ordered 2 DunJoe Misting Fans for our employees that work hard in the heat. BOTH of them came and did not work. My husband took them out of the boxes, tried them, they DID NOT WORK. He even played around with them thinking maybe there was something he could do to fix them. Nothing... Which is fine right?... because things happen. But when I asked how to return them I was told there was a 30% restocking fee. My response was "so you guys send things that don't work and still get 30%?" And they said oh, well you didn't tell us they didn't work.

From then on they have been back and forth with us and the manufacturer and they have asked for details, pictures, videos of them not working, etc. I'm sorry but who has time for that? It's either I do what they ask, or I eat $265. This is just not how you run a business. This. Is. Why. People. Use. Amazon. They are easy, understanding, and don't give their customers a hard time. Again, do yourself a favor... move on. Do not use Webstaurant. Waste of money but even worse... waste of time. You'll see in the pics, just 2 misters in the box waiting to be returned.

we bought this item and before the item was even delivered to us the price went down on it $190.00 when i called them the would not honor the new price. fine we will just look else where for future purchases.

re. order #[protected]

webstruant.com requires the customer to absorb a restocking fee as well as return shipping costs for returns. total about 30% of invoice. i contacted customer service and they would not reverse this charge. I will not purchase another product thru webstruant.com.

I bought a restaurant grade convection oven for our home. It does not heat to 500 degrees as advertised and only gets to 30 to 40 degrees less than set. I called them and they directed me to the fine print...NO WARRANTY FOR PRIVATE USE... they recommend I call a service person. What crap for a $650 appliance.

Their website says products normally ships 1-3 business days. They have no stock on 95% of what they sell. Everything is drop shipped from oem's. I ordered a 20lb bc fire extinguisher on jan 21, 2022. I got an order confirmation with an estimated ship date of march 18, 2022.

I requested to cancel the order on feb 2, 2022 and they immediately tried to charge my credit card as my cc fraud dept. Had called my to verify charges. Stay away from this rip off operation! Many consumer complaints about long delivery times, excessive restocking fees, return shipping charges and credit card billing abuse. You've been warned!

Don't buy from them. If the wrong item is sent, they ask you to pay exorbitant return shipping fees and will charge you a 30% restocking fee. You'll lose half of your money with these guys if you need to return an inadequate product.
I was told that even though I had ordered through their site, it had been processed by an outside manufacturing company and that THAT is why they couldn't refund my unopened and unused purchase.