Stockx
Reviews and Complaints

İ bought items from 7 days back i recieved payment confirmation email, while till date i didn't recieved my product delivery status, i sent many email for complaints with no reply

İ trust the website is not a fraud site hopefully, thus finding a solution for my complaint and your quick action is mostly required

Please advise on my complaint status asap

I gotta say, I wouldn't recommend buying luxury handbags from StockX. I made the mistake of ordering a handbag from them instead of just coughing up a few extra hundred bucks to get it from the store. Don't get me wrong, I did get the bag and it looked pretty new and legit. But here's the thing: the bag was supposed to come with a pochette, and that was nowhere to be found. The ad showed the pochette and didn't say anything about it not being included. And let me tell you, trying to get in touch with StockX about this was a nightmare. I read a bunch of reviews before buying from them, and they seemed pretty good overall. But most of those reviews were about sneakers and shoes, not handbags. I think they're pretty new to the handbag game, and they've got a lot of work to do if they want to keep selling luxury bags. Here are some of my concerns and reasons why you might want to think twice about using StockX:
- They don't have a phone number you can call if you have questions or issues. You have to email them, which can be a real pain.
- They don't show you pictures of the actual bag you're buying. They just use a picture they found somewhere online.
- The item descriptions are really vague and don't tell you much about what's included and what's not.
- I'm not sure how good their handbag authenticators are, since they authenticated my bag without the pochette.
- The prices aren't necessarily cheap enough to make it worth the risk of buying from an outside company instead of just going to the brand's own store. In my case, I could have spent $400 more and saved myself the hassle of dealing with StockX and worrying about the bag's authenticity. It just wasn't worth it.

I was extremely disappointed with my experience with Stockx. I had purchased a pair of Nike Stranger Things Sneakers, which are known to come with Hawkins Pins and the Hawkins Post sheet that describes what's happening in Hawkins - these little details are important to collectors. However, my order arrived without the Hawkins Post newspaper, so I immediately contacted StockX with photos of the box and the authentication tag. While they did respond, they asked for clearer pictures and promised to get back to me within 24 hours. However, it's been over a week and I have yet to hear back from them. I've sent multiple emails and have received nothing in return.

To make matters worse, I had another order that coincidentally got cancelled the following day. The lack of communication and customer service has been appalling, and it seems like I'm not the only one who has encountered this issue. After doing some research, I noticed that StockX has a 1-star rating - that should speak volumes! I wouldn't recommend purchasing anything from these guys, not even a pair of shoe laces. It's unfortunate that such a company exists that's filled with low-life scammers who don't care about their customers.

I recently had a pretty bad experience with StockX, and I wanted to share my thoughts with others who might be considering using their service. I purchased a pair of Jordan 11 Adapt - White sneakers for over $550 a few months ago, and when they arrived, it was clear that they were not in deadstock condition. There were scuff marks and yellowing on one of the shoes, and the self-lacing function wasn't working on that same shoe. I reached out to StockX to express my concerns, but they told me that I had missed a 3-day window to notify them of any issues with the purchase. They also insisted that the sneakers had passed all inspections, so they refused to refund me. Instead, they recommended that I try to resell the sneakers if I wasn't happy with them.

So, I decided to take their advice and try to resell the sneakers. Recently, someone finally bought them from me through StockX, so I shipped the exact same sneakers that I had received from them to begin with. However, this time, StockX told me that the sneakers failed inspection and that they would have to cancel the sale and send them back to me. I was completely baffled by this - how could the sneakers fail inspection this time when they had passed before? It just didn't make any sense.

Before this incident, I had been a loyal customer of StockX. I had spent over $10,000 in a 6-month span on 32 pairs of sneakers, and I had also sold nearly $3,300 worth of sneakers through them during that same time. But after this experience, I don't think I'll be using their service again. If they're willing to deceive and completely screw over a loyal customer like me, how do you think they're going to treat you?

To make matters worse, their customer service is terrible. It took them weeks to respond to my emails when I was trying to resolve this situation, and when they finally did answer, they just gave me the same canned responses without actually addressing any of my specific concerns. It's clear that once they have your money, they don't care about you or any issues they might have caused.

Overall, I would not recommend using StockX. While they might have some good deals on sneakers, their customer service and policies are just not worth the risk. If you're looking to buy or sell sneakers, I would recommend looking elsewhere.

When I first stumbled upon Stockx.com, I was intrigued by their unique approach to online shopping. The platform offers a marketplace for buyers and sellers of street-style fashion items, including shoes, clothes, and accessories. I decided to give it a try by placing a bid on a Nike Travis Scott T-shirt, offering $103 USD. Much to my surprise, my bid was eventually accepted. However, my excitement quickly turned into disappointment when I discovered that the item I received wasn't what I had bid on. It was a fugly Travis Scott records T-shirt that no one in their right mind would buy.

I immediately contacted customer service, but to no avail. They insisted that my bid had been accepted and refused to rectify the issue. After some digging, I discovered that the website had an error, and my bid had been shifted to a different T-shirt. I was beyond frustrated with the situation and voiced my displeasure in a final email. To my utter shock, the customer service representative responded with a threat to suspend my account indefinitely. I was appalled at their lack of professionalism and basic customer service skills. It was a terrible experience that left a sour taste in my mouth.

Furthermore, the overall buying experience at Stockx feels flawed and vulnerable for the buyers. I recently purchased an item for $8150 on June 15th, and to this day, it is still "en route to Stockx." Despite sellers only being given two days to ship out the item, this has taken over two weeks. I can only imagine how frustrated I would be if I were the seller, seeing the item appreciated to $10,692. The fear of losing out on a higher profit would make many sellers think twice before shipping out to the buyer. If the seller decides to cancel the order or takes an extended period to ship, Stockx will only issue a refund, leaving the buyer out of pocket due to credit card exchange rates. It's an unfair marketplace where buyers are constantly at risk of losing out.

In conclusion, while Stockx's concept of a marketplace for streetwear and sneakers seems like a great idea, their execution is highly flawed. They need to improve their customer service and address the numerous security issues that arise for buyers. I hope that a new company will come along and take over the marketplace, providing a more ethical and safe platform where both buyers and sellers can benefit. Until then, I would highly recommend shoppers to steer clear of Stockx.

So, I recently had an experience with StockX, and I must say it was not a pleasant one. I ordered a pair of shoes, and when I received them, I noticed an excessive amount of glue on the right shoe. To make matters worse, the left shoe had both StockX and Nike labels, while the right one did not. This made me suspicious that one of the shoes was fake, but I decided to keep them anyway.

After wearing the shoes for just an hour, my suspicions were confirmed. The right shoe had disproportionate leather wear, which was a clear indication that it was a counterfeit. I was disappointed and felt cheated by StockX. I tried to contact their support team, but after reading about other people's experiences, I realized that it was unlikely that my concerns would be addressed.

To make matters worse, StockX only gives customers three business days to raise concerns, which is not enough time, especially if you are out of town. I was away on spring break when the shoes were delivered, and by the time I got back, it was already too late to raise any concerns.

I also made the mistake of removing the StockX tag, which was only attached to the left shoe. This made it even more challenging to prove that the right shoe was fake. I feel that StockX is not interested in resolving customer issues, and their reputation for resolving issues is not good.

I spent $200 on these shoes, and I am disappointed that they do not meet my expectations or basic integrity. I doubt that I will ever wear them, and I feel like I wasted my money. I have contacted StockX support, but I do not expect them to resolve my issue.

If they do not provide an adequate solution by the end of the week, I plan to share my story with my friend who runs a sneaker YouTube channel. I believe that people deserve to know how StockX runs their business, and I hope that my experience will help others make informed decisions.

When it comes to purchasing expensive shoes or any other product, it's important to do your due diligence and research the seller thoroughly. In the case of StockX (stockx.com), one buyer had a negative experience with the company that left him feeling cheated and disappointed.

In September 2020, the buyer purchased a pair of Adidas YZY QNTM (Lifestyle Model) shoes for $496 after tax. The shoes were advertised as "Brand New," but upon inspection, the buyer noticed a defect on the back of the right shoe, as well as a slight discoloration on both shoes. When the buyer contacted StockX to report the issue and request a refund, he was told that the defects were due to the "mass production" process and that the company was not responsible. Instead, StockX advised the buyer to resell the shoes, despite the fact that they were not in the condition that had been advertised.

Feeling frustrated and misled, the buyer had to turn to PayPal for help, and it took weeks of back-and-forth before StockX finally agreed to issue a refund. The buyer warns other potential buyers to be wary of the company's return policy and to carefully inspect the product for authenticity and cosmetic defects before making a purchase. He also cautions buyers to save all communication with the seller as proof of any issues that may arise.

Overall, this experience left the buyer with a negative impression of StockX and the way they handled the situation. He gives the company a one-star rating, and encourages other buyers to approach their purchases from the site with caution.

If you're in the market for some new kicks and are considering StockX, my advice would be to stay far, far away. In my experience, this company is an absolute joke and definitely not worth the hassle. Not only do they sell fake and counterfeit shoes with flaws and defects, but they charge an exorbitant amount more than the retail price to do so!

The real kicker, though (pun intended), is that if you do happen to catch on to their scheme and call them out on it, their customer service team will put you through the wringer. They will make it as difficult as possible for you to return the fraudulent product and ultimately won't even resolve the issue.

Personally, I had a terrible experience with StockX when I received a pair of Yeezy 350s that were very clearly a knockoff and riddled with defects like glue spots all over and toe boxes pointing in different directions. When I brought this to their attention and sent them pictures of the shoes, they refused to acknowledge the issue and I had to fight tooth and nail just to get a refund.

Even then, the ordeal wasn't over, because when I sent the shoes back to them, they actually sent them back to me! It was only after a second attempt at returning them that they finally agreed to process the refund. And this was after I had to threaten to contact my credit card company, mind you.

All in all, my experience with StockX was terrible and I wouldn't wish it on anyone else. And I'm not alone - if you look at the hundreds of reviews on sites like Reviews.io and the Complaintsboard.com website, you'll see that many others have had similar experiences with this company. They have an average rating of 1 star from thousands of reviews - need I say more?

So do yourself a favor and avoid StockX at all costs. Don't be fooled by their seemingly good reputation - these people are nothing more than scammers and thieves looking to make a quick buck. Do yourself a favor and take your business elsewhere.

StockX is a popular e-commerce platform known for selling high-end apparel, shoes, and other accessories. Unfortunately, as a concerned customer, I must inform you that my experience with StockX was far from ideal. I purchased a Supreme cosmetic pouch, which cost $60, and was charged a $14 shipping fee. Despite the claims that the item was delivered, I never received it. Sadly, contacting StockX's customer service team was not helpful at all. They simply instructed me to talk to UPS, the shipping company. However, contacting UPS did not yield any results either.

I understand that as a New York City resident, it's not unusual for packages to get lost in transit. However, I am surprised that a reputable company like StockX would not take responsibility for lost or damaged items. It makes no sense to me that a customer should have to foot the bill for their own missing package. Instead, StockX should have insured the package and taken the necessary steps to ensure that I received my item. What's more, they should have contacted the carrier on my behalf and resolved the issue quickly and efficiently.

To my utter disappointment, the customer service representative I spoke to was not very helpful. They simply told me to contact the police and make a claim. However, that seemed excessive for a $60 item, and it didn't make any sense. I was not trying to scam StockX out of money nor create any trouble. I purchased an item in good faith and expected it to arrive as promised.

Overall, I was not impressed with StockX's level of customer service. They did not seem to care about my lost package or take any significant steps to help me retrieve my item. This experience left a sour taste in my mouth, and I would not recommend using StockX to anyone. It's disappointing to see a so-called reputable e-commerce platform refuse to take responsibility for their customers' lost items, and fail to provide adequate service. Hopefully, they will improve their customer service process in the future and ensure that their customers are treated with the respect they deserve.

I recently had a really bad experience with StockX, and I am regretful to say that I would not recommend their services to anyone. I won an auction on their website for a box of basketball cards priced at $99, but to my surprise, my order was mysteriously cancelled without any clear explanation. Although the company tried to suggest that my order was for shoes, which to me was a clear indication that they had not even looked into the details of my order.

I was left with no answers as to why my winning bid was cancelled, but I noticed that the same item had been sold recently for well over $200. This led me to believe that the seller must have backed out of the deal after realizing that the market value for the item had increased. While I did receive a full refund, I am still extremely disappointed with the way StockX handled the situation, and their lack of transparency made me lose trust in their platform.

To make matters worse, when I tried to follow up with them through their customer support email, I received no response until I left a negative review on various websites, which is beyond unprofessional. I urge anyone considering using StockX to be cautious and aware of the company's questionable tactics.

As someone who hails from Australia and decided to use StockX to sell a pair of shoes, my experience wasn't exactly a smooth one. While I knew I would have to pay for shipping, I was caught off guard when I received a US shipping label that could only be scanned in the US or at an approved UPS provider. Unfortunately, there was no provider in my area and I had to shell out an additional $73 for shipping. I reached out to StockX to see if they could at least refund the US shipping charge, but was disappointed when they declined my request and pointed to my decision to use another service.

It was frustrating to learn about this issue only after the shoes had already sold. While I was ultimately able to ship the shoes safely and receive payment quickly, I lost out on the sale due to being paid in AUD instead of USD. I brought this up to StockX as well and shared screenshots of my profile that clearly showed USD selected, but received a dismissive response saying that they now pay everyone in their local currency.

What's more, the site itself was unclear about currency information. When listing an item, there was no indication of what currency it was in. Even after receiving the sale notification, the currency remained ambiguous. It wasn't until attempting to sell something myself that I even saw an option to select a currency - yet even after doing so, I was still paid in AUD.

All told, my experience with StockX left me feeling misled and dissatisfied. It's challenging to get in touch with them, and when they make errors, it's the seller who has to pay the price. I would advise others to avoid using this site if possible.

Stockx.com is a website that provides a platform for individuals to buy and sell shoes, clothing, and accessories. One of the biggest selling points of this website is that they claim to have a process of verifying every item that is sold through them. They state that this process can take up to 2-3 business days once the item is received. Unfortunately, my experience using this website has been nothing but frustrating and disheartening.

I first sold two pairs of shoes through Stockx.com, and during the entire process, I had little to no contact with their customer support team. I only reached out to them after I noticed that the app wasn't updating with the expected information. The first sale went smoothly enough, and I shipped the shoes within the hour of the sale. They arrived at the Stockx facility on 9/23, but the app still showed that they would arrive on 9/24. I was lucky enough to have another delivery app that informed me when my items were delivered, and I alerted Stockx. However, despite my email correspondence with them, it took six business days for them to change the status of the shoes to "received."

The second sale was not any better. I shipped the second pair of shoes within the hour of the sale on 9/23, and they arrived on 9/28. Again, the app didn't update, and when I reached out to customer support with my delivery confirmation screenshots, I never received a response. Instead, I received their standard generic email stating that my item arrived at their facility for verification.

As of my writing this review, I still have not received payment for my first item, despite it being long enough for both items to have been paid for (as seen in the photos I provided). I am greatly disappointed by the whole experience, and I will not be using Stockx.com again. Instead, I suggest that those interested in selling items should use other platforms such as mercari, where I have had more success, and payment is made once the customer rates the item. The whole Stockx craze feels very fishy to me, especially since they have a customer service number, which only heightens my suspicion.

As a concerned customer, I must say that my experience with Stockx has been nothing short of a nightmare. Despite my reservations about using the site, I decided to make a purchase of sneakers that my son was eagerly anticipating. However, from the moment I entered my billing address, which was different from the shipping address, the site suddenly changed the address to match the shipping address. Needless to say, this resulted in the sneakers being delivered to the wrong address altogether.

In an attempt to find a resolution, I reached out to Stockx only to find out that they do not provide phone support, leaving me to communicate solely via email. Despite my repeated attempts to understand what happened with my shipment, I was met with a series of different responses, all of which were inconclusive and lacking in helpfulness.

As if this wasn't frustrating enough, I was informed via communication from both Stockx and UPS that the package had, in fact, been delivered to the wrong address. Yet, in order to initiate a shipment trace, I was required to contact UPS myself, despite the fact that it is clearly stated on their website that the sender of the package should initiate this process.

Furthermore, I was told that I would not be eligible for a claim reimbursement, even though the difference in my billing and shipping addresses was due to a delay in changing the former address. The most disappointing aspect of this entire experience is that it has been almost a month since the purchase, and I am still without the sneakers and any indication that Stockx is going to provide a reasonable solution.

At this point, I have lost all faith in Stockx and will not be recommending this site to anyone. It is unacceptable to have this level of disregard for customers, especially those who have trusted the site with their hard-earned money. In conclusion, my only advice to anyone considering Stockx is to heed my warning and stay away from this platform at all costs.

I am extremely disappointed with my recent experience with Stockx. I had placed an order for a PS5 on December 12, 2020, which initially seemed to be going smoothly. I received emails confirming that my item was being sent to Stockx for verification and then another email once my PS5 was verified and ready to be shipped to me. However, my excitement quickly turned into frustration.

Stockx used a shipping company called TForce, which was completely unfamiliar to me. Unfortunately, my experience with TForce was far from pleasant. I have been attempting to reach them since December 23, 2020, as the tracking information kept updating every day that my item was out for delivery. However, when I contacted TForce, they told me that my package was lost initially, then out for delivery, and then returned to StockX. On January 7, 2021, I was informed that it was lost again.

Throughout this entire ordeal, TForce kept directing me to contact Stockx, but my attempts have been in vain. I have only been able to reach them through emails, and they keep giving me the same tracking information that is available to me already. To make matters worse, despite the constant updates that my package was out for delivery, it never arrived.

As of today, January 8, 2021, I am still waiting for my package, which was supposed to be delivered by now. It is disheartening to see that Stockx does not seem to care about what happens to their customers after they have used their service. They have simply left me to deal with this issue on my own, leaving me feeling frustrated and alone.

I had bought the PS5 for my son, who had been looking forward to receiving it since he tested positive for COVID-19 on December 2, 2020, and had to isolate in his room for 14 days. I had originally been reluctant to purchase from Stockx, as their prices are quite high, but I caved in to my son's birthday wish. I spent $1025 in total, including fees, and now I feel like I have been left out in the cold.

If you are considering purchasing from Stockx, be warned that they may not be there to help you if something goes wrong. It is truly disappointing to see a company take their customers' money and then not stand behind their product. At this point, I am going to have to reach out to my credit card company to see if they can assist me in resolving this issue.

I recently had an unfortunate experience with Stockx, an online marketplace for buying and selling sneakers and collectibles. I was eager to get my hands on a pair of Anta's Klay Thompson East Bay Times shoes and placed an order. However, my excitement quickly turned into frustration when I received the shoes and found that they were in very poor condition.

The left shoe was scuffed in a way that created a large white mark, where there should have been black newspaper-style print. The right shoe had numerous small black scuffs and marks all over it. These issues were very noticeable and detracted from the overall appearance of the shoes. I was disappointed because I had expected to receive a high-quality product that was in excellent condition, especially since the shoes were listed at a higher-than-retail price.

I immediately reached out to Stockx customer support to request a refund and included pictures of the damage. However, their response was not what I had hoped for. They claimed that the scuffs and marks were actually manufacturing defects and refused to issue a refund or allow me to return the shoes. I was shocked and frustrated - it seemed very unlikely that these marks were the result of a defect in the manufacturing process. It appeared more likely that someone had simply shipped out a pair of visibly damaged shoes and then tried to cover up the issue by claiming it was a manufacturing defect.

To make matters worse, the collectors box that the shoes came in had also been damaged - it was ripped on both sides and in a state that made it virtually impossible to resell. This was frustrating because the box is an important part of the overall package when it comes to collectible shoes.

Overall, I was very unhappy with my experience with Stockx. I felt that I was not given a fair shake and that their customer service was lacking in professionalism and empathy. It's a shame because I had heard many good things about the site prior to my experience, but now I cannot recommend it to others. If you are looking for high-quality sneakers or collectibles, I’d suggest considering other options as Stockx appears to be willing to pass off severely flawed items as if they were in "100% DS" condition.

My experience with StockX has left me with mixed feelings. While I have successfully sold and purchased items through their platform in the past, a recent transaction has left me frustrated and disappointed with their customer service.

After selling a Louis Vuitton soft trunk through their site, the item was deemed inauthentic during their authentication process. This was surprising to me, as I had purchased the item directly from the store and had no reason to believe it was not authentic. However, what really upset me was the penalty fee of 15% of the sale value that StockX charged me for this outcome - a hefty $480.

When I reached out to their customer service team, I hoped for clarification or proof of the item's inauthenticity and a refund of the penalty fee. However, StockX simply cited "irregularities" found by their authenticators and refused to refund the fee. Despite my willingness to pay for a third party authentication service and provide evidence of the item's authenticity (including the original store receipt), StockX did not budge on their decision.

As someone who has had positive experiences with StockX in the past, I found this lack of flexibility and understanding frustrating. I had never been accused of selling a counterfeit item before, and I believe my honest history buying and selling through their platform should have been taken into account.

While I understand the importance of authentication for the integrity of their platform, StockX's unwillingness to work with me on this issue has left me with few options. I am currently pursuing a claim through my credit card company and, if necessary, exploring small claims court as a resolution. I refuse to accept a $480 penalty fee for an item that I know is authentic and can prove as such.