L'ange Hair

This brand is definitely white labeling/private labeling. They're scam artists and I want my money back. I am trying to get my money back for these products I just bought and they will not let me return them because I do not have the original packaging and because they do not accept returns on hair care. Their products are cheap and their line is SUPER SHADY! It's very strange that there are always crazy discounted prices. They're trying to pretend to be a luxury haircare brand and they are absolutely not. It's also a huge red flag that when I asked for help and all they do is send me a tutorial from one of their brand ambassadors. The same ones that flood everyones *** and *** timeline. Of course people that are selling these items and making commission are going to make these products look and sound amazing opposed to the real person who are purchasing and showing an honest review. These *** live videos are filled with LIES and deceit. When I do my own research, all reviews are negative, everyone is frustrated, or downright angry that they were deceived and are having issues returning a product they purchased based on false advertisement. There are people downright cussing *** on *** and warning consumers to STAY AWAY. I've spend the last two days watching reviews that go back all the way to 2019 to present. When I came onto *** I saw that there are *** complaints! Another red flag is that ALL products (every single one) on their website has a 5 star review, and I mean thousands of "reviews." And I quotes reviews because when I try to read them, they're nowhere to be found. Yet another red flag! No customer service phone number?! These products are very cheaply made, low quality, and do not live up to their promise. So far they have either failed to do what they advertise OR have ruined my hair. The curling iron for one ripped my hair out and either didn't curl or had to be so hot that it fried the ends of freshly cut hair. I wish I would have seen these *** videos before purchasing, I wish I would have read all these complaints on *** I wish I would have never purchased these products, most importantly I wish I could just mute your constant ads on *** and *** With so many unsatisfied customers and such terrible service, I think it would be pretty easy to file a class-action lawsuit. I have already asked two different firms who are willing to take the challenge. However, if Lange makes it easier to return all my money and allow me to return all the products, I'm willing to shy away from such drastic measures. Order #: XXXXXXX, Order #: XXXXXXX ESPECIALLY, and Order #: XXXXXXX. This is disgusting for a company to take advantage of people and their money during a pandemic. They're issue? The packaging. Really?! Yeah the packaging was really nice, but come on, I'm returning the product.I will gladly put them all in one box and return them all at once and get my money back. That is *** total.

Intentionally misleading refund policy. There is no information anywhere on the website indicating that the items are not returnable. Problem Date:9/8, 9/9 Purchase Date: 8/21 Model #: 1 Large Woven Tote Bag (Black), 1 Large Woven Tote Bag (White) Order #: XXXXXXX Payment Amount: *** Mastercard The two bags were cheaply made of a paper like woven raffia material. When I tried to do the return online 9/8, it said that they were not eligible. Assuming it was a mistake, I contacted customer service the next morning, 9/9. The agent initially told me that no accessories are currently returnable due to COVID. I was surprised by this, as there is absolutely no indication of this anywhere on the site. If I had been aware of this, I simply would not have placed the order. A more stringent temporary return policy is understandable, but seeing that we are now approaching 5 months in, there has been ample time to update the website. I explained to the agent that the return policy explicitly states that "some accessories" are not returnable, but what those are is not listed ANYWHERE. The agent said again that this is their new policy. I asked why there was no information for customers about this new policy. They offered me a 50% store credit for the returned items as a "one time favor", which I declined. I asked to speak to someone else. I was transferred to ***, who reiterated the 50% store credit offer. I said that is not acceptable, and that I want a refund. She offered me a $37.50 purchase price store credit, which I declined again and said that I will only accept a full refund. She would not directly answer my repeated questions about why this secret new policy is not advertised anywhere, and why they are keeping this information from the customers. We only find out that items are now not returnable after the purchase has already been made. She made a vague statement that she would pass on my concerns to the development team for consideration, but refused to rectify the matter. Being forced to shop with a company that is practicing deceitful marketing tactics just to get my money back is unacceptable and insulting. I would be in another *** lost for shipping in addition to the original purchase price, which is outrageous. I paid *** shipping on original order, *** (at least) to send it back, and if forced to use the store credit, would be charged another *** just to receive different items that I don't even want from a company that tried to bait and switch their returns policy. It's extremely distasteful to be using a pandemic as an excuse to hang onto shoppers' money. I advised her that I would be contacting the Complaintsboard.com and my bank. I asked her to email me a copy of the chat, which she did not do. Luckily I had gotten screen grabs of most of the conversation (please note screen shot #8 where *** states her name is missing; I thought I had grabbed the whole conversation but was missing that specific shot). After the chat, I posted a comment on their IG account @langehair. Instead of addressing my concerns by contacting me, the comment was swiftly deleted. I also filled out a review form and submitted it. After giving them a business day to respond to any of my multiple methods of contacting them and hearing nothing back, I am filing this complaint. Supporting documentation file includes: photos of items in original packaging, packing slip, and box; return policy currently on website; chat conversation with agents; item description with no mention of return policy at all; order confirmation; screen grabs of attempted return process. Photos of my IG comment and post after comment was deleted will also be sent upon request. Not only have they taken money, I have now also lost hours chatting, documenting, and filing. Note: I just tried to attach my folder with all documentation, but this form only let me attach the first 5 items. Please provide me with an email address to send the additional files.

I received a defective item on 5/01 and as of today 5/21 no refund or replacement item On April 5 at 8:11 AM I placed my order for the L'ange Le Volume 2-in -1 Volumizing Brush Dryer. Total cost was *** April 23 at 8:15 PM I received an email stating that the item was shipped. May 1st I received the package from Fedex and I opened it right away because I was very excited to try it and thats when my husband and I realized that the item was defective. At 5:54 PM I sent L'ange a message regarding the damage item from their website. I explained that the brush doesnt turn off, the cool or low setting doesnt work. Its always on the high setting and it will only stop if I push the cord towards the handle, but if I let go, the high setting keeps blowing. The only way to make it stop is to disconnect the item from the outlet. May 6. 2020 8:54 AM sent another email to customer care *** because I still havent received a response from them. May 7 at 7:29 PM sent customer care L'ange Hair *** another email & no response May 8 at 2:25 PM I sent another email to promotional email *** to see if at least someone reply. May 9 at 3:47 PM Still havent heard from anyone from L'ange so I sent another email L'ange Hair ***, Titled 2ND REQUEST - DEFECTIVE ITEM This is probably my 5th email to you. I'm getting inpatient with the silence. You ask for videos and your website gives a hard time uploading the video and it doesn't accept the file because it takes" too long to load or the connection was lost" As soon I received my package for the hair dryer brush I notices an issue with the settings. It doesn't turn off, doesn't change to cool or low setting. It stays on high setting all the time. Then I sent another message through their website the same day, May 9 stating I have sent more then 6 emails regarding the defective item and i still haven't heard from the company. As soon I received my package for the hair dryer brush I notices an issue with the settings. It doesn't turn off, doesn't change to cool or low setting. It stays on high setting all the time. I attached a video showing that the item is defective. May 12 at 10:54AM I finally receive an email from someone named *** with the following content: "Hi ***, Thank you for sending the video/pictures, we think that your tool needs to be replaced. For us to process a replacement, we want to make sure that the defective one will not cause any more damage. We ask that you cut the cord at the base of the handle (please make sure the cord is unplugged before doing so), and send us a photo so that we can process your replacement as soon as possible (Note: We do require this process for safety purposes). We apologize again for the inconvenience and we appreciate your cooperation. Please feel free to contact us again if you need further assistance, thanks again! *Please make sure the cord is unplugged before cuttingWith Care, *** Your L'ange Hair Care Agent" On May 17 at 10:04 AM I sent L'ange an email *** including a picture showing that the cord was cut, and I asked when will I get my replacement or my refund. As of today May 21, XXXX XX:XX AM I havent received a response from L'ange. I sent another email to L'ange Hair *** I'm still waiting for your response. L'ange lack of response is truly frustrating, and I was trying to avoid contacting the Complaintsboard.com, but I see that I have no other option at this point. If your business goal is to build long-lasting relationships with customers that trust your organization, you are failing by not responding to the customer concerns and by been so distrusting towards your customer, asking to provide proof that you cut the cord even though there's a video showing that the item is defective. You have to invest in fixing any errors that might be deterring loyal customers.

Ordered LeVite Straightener 4/20. It stopped working after 1 use. I emailed and submitted info&videos as have not received a replacement as promised.ORDER #*** received confirmation email from L'ange stating that it was delivered on 4/21. Apr 27, 2:46 PM PDT FROM ME Hello, I placed an order, please viewe the order below, and my Le Vite brush stopped getting hot/stopped working after using it twice. The number lights up on thr digital plate and I can hear the brush making a humming noise; however, it is not getting hot. I am reslly excited about my products and would love to be able to use my brush. I am nee to your company and I also ordered flat irons and a wand that I have not used as of yes so I hope I do not encounter the same problem. I look forward to hearing from you soon. Once again, I absolutely love the look of your products, the packaging is great, nice colors, and they smell lovely. Thanks. ~*** (L'ange Hair) on Apr 28, 7:41 AM PDT Hi ***,We are so sorry to hear you are having an issue with your order. Rest assured, We are here to help!To help us provide you with the quickest resolution. Could you please reply to this email and attach a couple of photos or a video that clearly shows the issue with your received item?Once we can review the images we will be better able to assist you with this issue.I sincerely apologize for the inconvenience and I look forward to your response. Thank you for being a L'ange Hair Customer!With Care,Arjeneth *** Care Team Me: April 29: Hello,I tried to create a brief video of the problem that I am experiencing. I wait for the brush to warm up prior to attempting to use it but it simply won't warm up. Again, it worked the initial time then stopped. I tried to make the video brief so that I was able to send it via email. Thank you and I look forward to hearing from you soon.~*** 4/29 request (***) *** - L'ange 5/4 Me: 5/24, 8:57:35 PM PDT Hello, I have sent pictures and videos of the problem and of me cutting the cord on my LeVite as instructed by Arjenth I believe her name was and I have yet to receive a replacement straightening brush. I ordered this item a while ago and my replacement has not come in time for Mother's Day or my birthday. I ordered this item in enough time and unfortunately, it stopped working immediately. I look forward to hearing from you soon and receiving my replacement.L'ange 5/24: "Hello! Thank you for contacting L'ange Hair! Your request (***) has been received and is currently being reviewed." AND *** (L'ange Hair) 5/29, 10:02:07 AM PDT Hi ***!We ask that the cord be cut as to avoid any potential safety issues with the Defective one you have.We see that you said you cut the cord, but we couldn't find that email.We can send you the tool without you cutting the cord, however, we would request that we are not liable for any issues that *** occur in the time to get you a new one to you.If you accept these terms, we will make the exception to our policy and send you a new one.We also ask that you send your shipping address to verfiy the reship address.We will be waiting for your response.With *** Your L'ange Hair Care Agent 6/5 Me: I have been waiting for my replacement for a long time now and would like to receive it. If not, I would like my money back.6/5 From L'ange: "Hello!Thank you for contacting L'ange Hair!Your request (***) has been received and is currently being reviewed." AND "Hello! Thank you for contacting L'ange Hair! Your request (***) has been received and is currently being reviewed." 6/5 Final email to L'ange 6/14: "Here are my the dates that I placed my orders: 4/15 *** tracking number: *** & 4/16 -*** tracking number: *** I ordered the LeVite which stopped working after one use. I emailed and submitted information and videos of me cutting the cord and have yet to receive a replacement almost 2 months later. Please refund my money as I'm tired of going back and forth speaking to representatives from your company."