Unice Hair’s earns a 2.1-star rating from 25 reviews and 29 complaints, showing that the majority of customers are somewhat dissatisfied with their hair extensions and wigs.
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Unice Hair - Sold wrong wig no response since sending this email
This is the email i sent to Unice. "Good afternoon. On February 10th, I placed an order for your 7x5 bye bye knots wet and wavy water wave wig. I ordered the 26 inch, but was later sent a text message telling me that if I needed it sooner (because it would take time to make the one I ordered and it was purchasing season), I could change it for the same...
Read full review of Unice HairHeadband wig
This is my first human hair wig and I am not disappointed. The unit itself came in lovely packaging, the hair was quite soft, the hair had no smell, no shedding. I have absolutely 0 complaints so far, I am very excited to wear my new unit.
It didn't take long to get my order
I receive my order quickly, about 5 days after I placed my order, my order was delivered timely.
I have used the hair before, good hair just wish the dye was started higher its about 2 inches of Black hair before Balayage Highlight in the bundles
Soft and beautiful
The hair is very soft and really beautiful. It looks very natural and I love how soft it feels. The wig is also true to it's description with regard to the length, which was 14in and color of the hair which was dark red. So far, I experienced no shedding for the two weeks
I recorded my first order and could wear my hair right
I recorded my first order and could wear my hair right out the box with no fuss it was perfect and secure on my head and everyone in my house says it looks like my hair coming out of my scalp. I'm 1 MILLION PERCENT SATISFIED THANK YOU SO MUCH. YOU DON'T KNOW THE STRUGGLES I'VE HAD TRYING TO GET A WEAR AND GO WIG. I'M IN LOVE.
Great products
I been buying from this company for a long through this website or their aliexpress page. Sometimes the order takes long or they out of stock on the hair I order but they will communicate and give you other options.
Custimer service is great with the communication but you would have to email them first vs them emailing you of there's any issue with your order
I'm a loyal customer of UNice
UNice Hair is perfect If you are debating whether or not you should buy just go stop immediately and make your purchase! The hair is the best I've used so far hands down. 1.It's very soft. 2.It looks like it's my hair. 3.My stylist had no problem adding his touches to it and he said he like the hair a lot also. Buy Buy Buy! I've gotten 3 so far. Can't wait to try the others.
This was my first time ordering from this website
This was my first time ordering from this website. I spent $252.66 on a 613 wig that I never recieved. The merchant will not honor a refund or send out a duplicate item. They became rude with me and began to lie on the delivery company. I spoke to several people from FedEx and they have no record of very hearing from the Merchant, UNICE. I wish I could give them negative stars, because I totally would. This was my first AND LAST time ordering from them! Please don't get scammed like me and sooooooo many others! I wish I had looked them up on BBB prior to placing my order.
Placed an order of 230 dollars and later did more research to see a plethora of bad reviews, I decided to contact the company after a week of waiting because the website said a label had been created but I saw no progress shipping wise. I called 3 times and couldn't reach anyone, finally I got a hold of someone and they said they items I ordered were out of stock and I needed to choose different ones instead I asked for a refund she proceeded to put me on hold then hung up. At this point I'm sure it's a scam and I told them I would contact my bank and report them, they proceed to verbally attack me and hung up and I was unable to reach them thereafter. I have no confidence this is a real company.
Wow I wish I would've saw these reviews before I ordered from them...So I ordered a bundle deal from them that came with a closure...I received my order but when I checked it I was missing the closure piece...I've been calling and texting since Sunday and I could get no response...But soon as I told them I would give a bad review and contact the BBB on them, then they responded...The woman apologized and said they would mail me out a closure ASAP...But now they message me today stating that it's out of stock and will take another week before it's restocked...I've asked them to either send me another length or give me a credit on my purchase...But they are refusing so I will never order from this company again...
If I could leave zero stars I would! I heard good things about this company so I went ahead and order a beautiful wig (The wig in the picture). What I received was nothing like what was being advertised. I tried to work with it but nothing worked, I emailed the company and explained how the picture was nothing like I ordered. I set up a payment plan with Zip pay and I refuse to pay for the remainder. I'm even willing to send it back but I was offered 8$! Smmfh Don't buy from these crooks!
Unice review : -10 stars ! Horrible experience !
I ordered for over 1000$ worth of wigs. I paid for faster shipping. 4 days later I get a package from Unice thinking it was my wigs but NOPE, it was their gift I’ve never asked for (hot comb, wig cap). I contacted them asking where are my wigs ? I want a refund on the fast shipping, they said they couldn’t refund me because they did respect the 4 days shipping by sending me the gifts. First scam. I ended receiving my wigs 2 months later.
When I receive the wigs, they looked good at first, no lie, until I worn the first one and 3mn later LITERALLY TANGLED AND DRY FROM TOP TO BOTTOM. I told myself it might need a hair mask. I removed the first wig and put the second one on while the other was sitting in the sink with a hair mask. Same happened to the 2nd one. I barely worn it 20mn and it was completely tangled. I tried many many wig products detangler, hair mask, anything to save these wigs. NOTHING. I went to see a local pro wig to show her the wigs and she attested that it was NOT 100% human hair. She said the top (first layer) is, but the bottom half of the wig is human hair blend. And it all made sense why the wig kept matting in the back of my neck. I contacted them and ask for a refund, it’s been months, even after insisting, they never replied back to me.
Recommendation: Find another store, their wigs are NOT 100% human hair.
I order a 249.00 unit from them !
I order a 249.00 unit from them ! I never received my unit, so I chat them and they tell me the unit I ordered was out of stock ! RED FLAG right there! I never received my money back never heard back from anyone! This company is a scam ppl are going through rough times and they take from ppl !
As I am sat in the chair getting this newly installed hair curled for my wedding, it was burning and not holding curls. I will never buy from here again and I spent $400 on trash! I left reviews on their site and another site. I was contracted by someone from their company basically trying to say I did something I should not have done. This is not my first time with a weave. To add insult to injury they tried to get me to take my negative review down and offered me a $20 refund with a 10-15% discount on another purchase. I wish I would! Save your money and go to the beauty supply store instead!
. They're receiving horrible reviews lately and I see why. They waited almost 4 days after I ordered items express shipping for them to tell me the items weren't in stock. Then they offered hair that wasn't even similar to my initial order. After I asked SEVERAL times, they later offered me something similar. We agreed to the changes then they messaged me HOURS later overnight to offer me a shorter version of the hair I initially ordered. I'm convinced they're doing this to buy time so they don't have to refund me or send me anything. I will never ever buy hair from this company again.
This business is a straight fraud Dont use them at all!
If I could leave no stars and my complaint it would be a more honest review. I did not check the reviews here until after I ordered, and decided that I have a big event coming up and do not want to risk showing up looking bad. I contacted customer service (which is on WhatsApp of all places), and told them I was not interested in receiving the package and would like them to refund me $300 for the hair I ordered. They told me they could not refund me until they received the package, and they did not know if they could intercept the package. I kind of knew that this was bull, but I was going to allow them to at least try to be a good business and intercept the package. Well, four days later I see that my package is no longer in China, but in Tennessee and on its way to me. I called FedEx and it took me all of TEN MINUTES to get the order to return to sender before going through customs. They wanted to purposely get me to receive the package so I would have to pay to send it back, and they depended on the possibility of me being lazy and not sending it back and letting them keep my money. They prey on black women and run a scam because they don't respect us as legitimate customers. This taught me a valuable lesson to read the reviews first, so you don't have to go through this mess. Won't bother leaving tracking number because they should know it by heart by now.
Unice hair is a fraud I ordered a 24 inch Body wave black unit 180 density 100% human hair
Unice hair is a fraud I ordered a 24 inch Body wave black unit 180 density 100% human hair. I received 20 inch body wave natural brown synthetic wig. I contact the company via email and text. I was emailed back asking for pictures no more communication on their end. I want a refund. This company need a Class Action lawsuit against it for fraud.. false advertising.
Horrible customer service. I have been trying to get information about an order I placed awhile ago and can't seem to make contact with ANYONE. Any help whatsoever is so appreciated.
I will never order hair from this company again, I paid for expedited shipping only to receive an email 4 days later to say that there is a delay in my order. Customer service kept emailing me about shipping an alternative hair type. I wanted what I ordered, not a substitute. There was no mention of the hair being out of stock or a delay in shipping out orders on their website.
Trash , i ordered a wig on the 23rd of April . it's now May 4th and it still says processing . I have no way to contact them .
Unice hair is a fraud I ordered a 24 inch Body wave black unit 180 density 100% human hair. I received 20 inch body wave natural brown synthetic wig. I contact the company via email and text. I was emailed back asking for pictures no more communication on their end. I want a refund. This company need a Class Action lawsuit against it for fraud.. false advertising.
I will never order hair from this company again, I paid for expedited shipping only to receive an email 4 days later to say that there is a
I will never order hair from this company again, I paid for expedited shipping only to receive an email 4 days later to say that there is a delay in my order. Customer service kept emailing me about shipping an alternative hair type. I wanted what I ordered, not a substitute. There was no mention of the hair being out of stock or a delay in shipping out orders on their website.
This company will tell you that every hair you try to order is "out of stock" and will suggest that you take one of their lower quality, natural black coloured hair products. I have been trying to resolve my issue for 5 days now, everything I try to purchase on the website I *** receive. I had to email, text and WhatsApp the company to find out about my order only for them to tell me that it is "out of stock". The company just says "ok we will cancel your order" instead of just sending me what I'm paying for? If you tell them you are a YouTuber then suddenly all of the hair on the website is available for purchase. They only want people who have social media influence purchasing their products so that they can gain exposure. This happened to both me and my sister. Screenshots of emails and text messages are available if they want to lie about what they have been doing.
I'm not sure what happened to this company but they have completely fallen off since my last purchase with them about a year ago. They are so quick to take your money but never ship out your item or even let you know that there is a delay on your items. A purchase of $325 doesn't even get you the customer service that you would expect instead it is a run-around game with every department in this company. The agents say one thing, the shipping department says something else then to top it all off the warehouse has something different to add. Get on one accord, stop playing these "delayed shipping" games especially when your website has a 24-48 turnaround time guaranteed.. but of course that policy is deep and hidden under a bunch of other jargon. Buyers beware!
horrible customer service especially for the amount of money you are investing. This is a clown show of a business.
(I have screenshots of conversation) I was called a n*igga and told we will have the hair plucked from an anus. This company is abysmal. I purchased a wig from them in 2019 and it wasn't bad, it just gets tangled. On 4/15 I purchased two wigs despite the fact that I wasn't totally satisfied with my first purchase. A youtuber did a review on the hair and it was nice, so I thought I'd give them another try. I received the hair on the 4/19 and as soon as I took a look at them I WAS DISAPPOINTED! The hair was thin, and not the density or quality they advertised. I contacted them immediately and sent a picture of the contrast between the 150% density wig from 2019, and the "180% density wig" I just received. I asked for a refund, but they kept insisting I keep the wigs and "manage them". I kept asking for the RMA number and they kept giving me the runaround, so I told them if I didn't receive the info before the end of the day, I was going to open a claim with my bank. I went to their Instagram page and commented about the quality of the wig and their customer service, they responded "We are so sorry for the inconvenience n*gga...We will get it right next time! We will have your hair plucked straight from an anus". (Pictures of conversation are attached) I forwarded the conversation to them and they didn't even blink, they just continued asking for a tracking number. How can I ship it if I don't have a return info. Their is an investigation in this matter because unacceptable cannot begin to categorize their behavior. I do not generalize but kind of reflection does this have on the Asian community?
Received a shabby wig not as described
Received a shabby wig not as described. The hair was shedding and poor quality. I asked for a return label I was asked to provide photos which I did. Then was told they can not refund the full amount. I am keeping the wig because there was so much back and forth. I can imagine they will not send my money back once they get their wig back. I wish I would have checked here first. Horrible swindle.
I think this company is scamming people. I ordered the Kinky wig that I expect to look like the picture on their website. They send me a curly/wavy looking hair that looks synthetic. I think the hair is synthetic because it sheds a lot and does not flow like your human hair. I asked to return it, but they said they can take it back then issue me a partial refund since I cut the lace. Why would I give you the wig and you take most of my money? I think they do this often and hope the customer does not notice. I am reporting this to my bank. BUYERS, BEWARE!
This company is selling hair that they claim is 100% human hair and it's not. First of all I bought the premium hair and after two weeks I firmly hair from them, so I reached out to them and they said it was out of stock and asked if I would accept something that's same quality and I said yes. I finally installed the hair and the first day the hair was shedding like crazy. The hair didn't last 3 weeks. The frontal had bald spots all over. The hair tangles. This hair cost over $300! This is the worst company to buy hair from. Please Do Not waste your money! DO NOT SHOP THIS COMPANY! This is a SCAM!
Horrible Horrible Horrible! Fake hair NOT 100% real hair. Do not buy from this company!
Terrible customer service, false advertising and won't refund you properly when you can't dye hair that they promised you can, always out of stock yet doesn't tell you online and lies about it by stating it's "a shipping delay"
Excellent experience
Excellent experience. I ordered hair from the company and received it quickly. The hair was very nice and came with a few gifts. Unfortunately the color didn't work for me and I requested to return with a refund. Customer service was always in contact with me about my return and I was refunded within a week of the return. I will order from them in the future because I appreciate good customer service.
At first, I was going to be nice and say the hairs okay
At first, I was going to be nice and say the hairs okay. I'll keep it to try it out , then I realized there was more hair on the ground than the wig. I complained to them and she says it's basically my fault that the hair is shedding. MIND YOU, I've been wearing wigs for a while now I know how to keep up with hair. Not only did I leave multiple reviews none of them showed up, which goes to show they pay people to say good things and delete bad reviews. It's a scam and they are fraud.
I think this company is scamming people
I think this company is scamming people. I ordered the Kinky wig that I expect to look like the picture on their website. They send me a curly/wavy looking hair that looks synthetic. I think the hair is synthetic because it sheds a lot and does not flow like your human hair. I asked to return it, but they said they can take it back then issue me a partial refund since I cut the lace. Why would I give you the wig and you take most of my money? I think they do this often and hope the customer does not notice. I am reporting this to my bank. BUYERS, BEWARE!
They're receiving horrible reviews lately and I see why
. They're receiving horrible reviews lately and I see why. They waited almost 4 days after I ordered items express shipping for them to tell me the items weren't in stock. Then they offered hair that wasn't even similar to my initial order. After I asked SEVERAL times, they later offered me something similar. We agreed to the changes then they messaged me HOURS later overnight to offer me a shorter version of the hair I initially ordered. I'm convinced they're doing this to buy time so they don't have to refund me or send me anything. I will never ever buy hair from this company again.
As I am sat in the chair getting this newly installed hair curled for my wedding, it was burning and not holding curls
As I am sat in the chair getting this newly installed hair curled for my wedding, it was burning and not holding curls. I will never buy from here again and I spent $400 on trash! I left reviews on their site and another site. I was contracted by someone from their company basically trying to say I did something I should not have done. This is not my first time with a weave. To add insult to injury they tried to get me to take my negative review down and offered me a $20 refund with a 10-15% discount on another purchase. I wish I would! Save your money and go to the beauty supply store instead!
This company is selling hair that they claim is 100% human hair and it's not
This company is selling hair that they claim is 100% human hair and it's not. First of all I bought the premium hair and after two weeks I firmly hair from them, so I reached out to them and they said it was out of stock and asked if I would accept something that's same quality and I said yes. I finally installed the hair and the first day the hair was shedding like crazy. The hair didn't last 3 weeks. The frontal had bald spots all over. The hair tangles. This hair cost over $300! This is the worst company to buy hair from. Please Do Not waste your money! DO NOT SHOP THIS COMPANY! This is a SCAM!
This is not real human hair
This is not real human hair. Pictures online are very misleading. Should have known something was off since they always offer small discounts. Hair is very cheap, it tangoes very easily with you barely doing anything to it. The hair also sheds like crazy. When attempting to remove the tangles, hair is everywhere! That's not normal. Contacted customer service online, and they ghosted mid conversation. Then emailed the company, went back and forth over a few days. Finally offered compensation, then turned around and said no refund, only a discount offer. I dare not waste anymore money with this janky site. I need my money back.
Unice Hair Complaints 29
Wig
I ordered two wigs , company refused to send me a label for return, one wig was returned by mail to the address they provided me. For the past 3 1/2 weeks I have been contacting support for my refund and my emails are not being answered nor am I able to contact the store directly to get this resolved. I have showed them pictures that the wig was not used...
Read full review of Unice HairUnice hair is trash period!
I am very angry with you for how you treated me. First of all, you made me wait over a week and four extra days just to deliver this crappy, synthetic hair. I am about to discuss it in a minute. Every other person gets their hair package in the USA in 3-4 days, and I live in the USA as well, so I shouldn't have to wait over a week plus some days to get my hair. Moving On From That Confusion That Alone Makes You Look Bad When I'm A First Time Customer Who Spent Over $300 and Something Dollars With Yall $#*!. When the package finally got here, y'all sent my wigs in a used, dirty-$#*! FEDEX package. I did not get a fresh Fedex package, just a used one, and on top of that, when I opened the package, I did not get a fancy box like other youtubers and people who order from y'all website mines just came in an old beat-up faded pink bag that also looked used.
I checked the gift bag, which actually isn't a gift at all since I paid for it and it was some cheap $#*! that came from the dollar bin. Anywho, I was supposed to get 5 items and I only got 4. I am missing the comb/brush, but here is the mess up part. The eyelashes you sent me were used and stuck back into the box. The eyelash box was already open, so whoever sent this back to y'all and y'all have the audacity to send that $#*! to me. This is ridiculous. What the hell can I do with some used eyelashes that have been on another female's eyes? All I can do is throw that $#*! out because I'm not about to catch any germs or whatever else while wearing some used $#*! eyelashes that y'all have the nerves to send me along with some other ugly $#*! accessories.
Now on to the wigs that y'all as unice sent me which y'all need to change yall name to "unasty" because that is what the hell y'all is for sending me these used $#*! synthetic wigs. I am a first time customer and I spent good money with y'all $#*! when y'all already took me threw a lot and the wigs y'all sent me were used and ratchet and synthetic looking. I ask y'all $#*! multiple times is the wigs I am ordering going to look like the pictures y'all advertise and is it real human hair and I notice y'all avoided my question about rather it would look exactly like the wig y'all advertise which is supposed to be what you advertise it as. The only question y'all answer was the one about is it real human hair and y'all said it is real human hair. That is complete bs because the
UNice Beginner Friendly V Part Body Wave Wig No Leave Out Upgrade U Part Human Hair WigWas
It was not the length I had ordered, which was supposed to be an 18 inch, and that wig specifically looks like a 12 inch, so I am missing some inches. Also, that wig smells bad, looks used and has a lot of fly aways. The hair feels synthetic and the curls/wave pattern look terrible, like someone attacked the hair when all I did was rub my hands gently through it yet it looks matted like it has been worn before or something. No, I didn't try it on as it already looked worn and tacky. The second wig is the worst, which is the UNice Body Wave V Part Wig Shadow Root Balayage Highlight Colored GlueleWig. First of all, that wig does not look anything like the pictures advertised, which means you're obviously doing false advertising and scamming people with your hair. The wig I received was mostly black with only a few strands of blonde. It was not that shade of blonde all the way through, like in the pictures. That wig has obviously been worn as it looks worse than the black wig. I ran my fingers through that wig and lots of hair was coming out, which is extreme shedding to the point where the track glue pieces were coming out. It didn't feel anything like human hair at all, more of a synthetic blend. The hair was scruffy and bad.
Y'all have some damn nerves to try to cover y'all $#*! on trustpilot with them lies but baby believe I am not about to stop exposing y'all $#*! I told y'all unice hair more like "Unasty" hair that y'all was messing with the wrong one. Since y'all want to leave me on read than just know I ain't go stop because I don't play about my money especially when you are trying take it and send trash in return!
A wear and go wig
I bought a wig from Unice and they sent me a email saying that it was running behind and if I wanted to get it sooner I could get a 20 in wig instead of the 24 inches I wanted. I emailed them and asked if I could get a different wig in general because I needed it for a special occasion and no one emailed me back. I emailed them a few more times no response. I even emailed them and told them to just refund my money. No response. This is ridiculous. And the order number they gave me I can’t even track my order. It doesn’t work. I will never ever order from them again. Thank god I have proof from my bank account that they took my money.
Desired outcome: I want my money back. That was almost 300$
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Is Unice Hair Legit?
Unice Hair earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Unice Hair. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Unice Hair has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Unice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Unice Hair have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Unice Hair and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Unice.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Unice Hair has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 29 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Unice Hair protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
UNice's Website Charged Me for Items I Didn't Buy - Beware of Scam!
Yo, so I was browsing UNice's website and I saw something I liked, so I added it to my cart. But I didn't end up buying it, you know how it goes. But then, I checked my PayPal account and saw that they charged me $149 for it! Like, what the heck man? I didn't even buy it! This happened more than once too, so I'm not trusting this company anymore. I had to cancel the invoice they sent to my PayPal account, and it was just a whole mess. Don't fall for their scam, y'all. I'm definitely not using this company again.
UNice Hair Review: Gorgeous at First, but Disappointing Quality
I gotta say, when I first got my hair from UNice, it was absolutely gorgeous! But after just a couple of wears, it started to get all matted up and tangled. And don't even get me started on the shedding - it was like my wig was trying to leave me! To make matters worse, one of my wigs had this really gross smell that just wouldn't go away. I had to use fabric softener to finally get rid of it.
I know the wigs from UNice are cheap, but honestly, I don't think they're worth it. I'd rather pay a little more for something that's actually good quality and won't give me all these problems.
Terrible Experience with UNice: Item Never Arrived and No Refund or Replacement Offered
I ordered an item from UNice, but it never arrived. When I reached out to them, they told me to contact the shipping company to start a claim because they said it was delivered. However, I never received the item and the shipper is saying to contact the sender for any type of replacement item. UNice is not issuing a replacement item nor are they giving back my money. This is a really bad experience and I am very disappointed with their service. I would not recommend this company to anyone.
False Advertising and Poor Customer Service: My Disappointing Experience with UNice
I gotta say, I'm pretty bummed out about my experience with UNice. I ordered a wig from them, and when it arrived, it looked nothing like the picture they had on their website. I mean, come on, that's just false advertising! So I reached out to them three times to try and get an RMA label so I could return the wig and get my money back. But every time I contacted them, they just gave me the runaround. They kept asking for pictures of the wig, even though I hadn't even worn it or taken any tags off yet. Like, what's the deal with that? I shouldn't have to jump through all these hoops just to return a product that wasn't what I was promised. And to top it all off, they're taking forever to get back to me, and I'm worried that the 30-day return policy is going to expire before I can even get this sorted out. Honestly, I'm just hoping that they'll finally come through and make things right, but I'm not holding my breath.
Disappointing Experience with UNice: Poor Customer Service and Product Quality
I recently had an experience with UNice that left me feeling disappointed. I decided to purchase a wig from their website, but when it arrived, it looked nothing like the one I had ordered. I was really upset and decided to reach out to them by email to see if they could help me out.
Unfortunately, I didn't receive a response from them for quite some time. It wasn't until I got PayPal involved that they finally reached out to me. They asked me why I had opened a dispute with PayPal and if I could cancel it. They also requested that I send them some pictures of the wig I had received.
I was hesitant to respond to their message because I had already tried to reach out to them before and didn't receive a response until PayPal got involved. I felt like they weren't taking my concerns seriously and were only interested in resolving the issue because they were being forced to.
Overall, I wouldn't recommend buying hair from UNice. While their website may look nice and they may have a good selection of products, their customer service leaves a lot to be desired. If you do decide to purchase from them, just be aware that you may not receive the product you ordered and it may be difficult to get in touch with them if you have any issues.
Disappointing Quality and Bad Odor: My Experience with UNice Hair from Brooklyn Store
I bought some hair from UNice, the store in Brooklyn. When I opened the packages, I noticed a really bad smell. My hair stylist also noticed the smell, and after she colored and dried it, the hair smelled even worse. I paid $150 for the hair, but it's definitely not good quality. It sheds a lot and has a really bad odor. I'm really disappointed with the quality of the hair. I've only had it in for 4 days, but I'm going to have to take it out because the smell is really embarrassing. I don't want to walk around with smelly hair.
Disappointing Purchase: UNice Lace Front Wig Review
So, I bought this wig from UNice and it was supposed to be a lace front red wet and wavy product. I got it pretty fast, which was cool, but when I tried it out, it was nothing like what they said it would be. I wet the wig like they said to do, but the hair just stayed flat and looked like a wet dog. I was so bummed out about it, especially since I spent over $100 on it.
I reached out to the company to see if they could help me out, but they just gave me some weak excuse about how I actually bought a body wave wig instead of a jerry curl one. But like, nowhere in the description did it even say anything about a jerry curl option, so I don't know what they were talking about. It was just really disappointing to spend that much money and not get what I was expecting.
UNice Hair Review: Poor Quality, Annoying Texts, and Non-Existent Customer Support
UNice is a company that claims to have millions of sales, but don't believe everything you hear. I tried to purchase an item from their website and added my phone number to receive updates, but instead, I received annoying texts all day long. When I replied to stop, they continued to text me from another number, which I know is illegal.
Their customer support is practically non-existent, and it took months for my hair to arrive. When it finally did, it shed everywhere and looked cheap and ugly, nothing like what was shown in the picture. I also purchased one of their HD wigs, but it was a complete waste of my money and time. I do not recommend this company to anyone.
Unice Hair Review: Poor Quality Wigs and Disappointing Customer Service
I recently made a purchase from Unice Hair and I must say, I was quite disappointed with the quality of the wigs I received. I ordered two wigs and neither of them looked anything like the pictures or descriptions provided on the website. The wigs were very thin and frail, and the lace was extremely hard, almost like synthetic material rather than the human hair that was advertised.
I wish I had read the reviews before making my purchase, as many others have had similar experiences with Unice Hair. When I reached out to the company to express my concerns, they offered me a measly $20 refund out of the $270 I had spent, or the option to return the wigs. When I asked if they could send me the items as advertised, I received no response.
To make matters worse, the hair sheds like crazy and I've only had the wigs for a few days. I'm afraid to even style them, as I fear they will become completely bald. It's clear that Unice Hair is not an honest company and I would strongly advise others to save their money and shop elsewhere.
Overall, my experience with Unice Hair was extremely disappointing and I would not recommend this company to anyone. The quality of the wigs was far below what was advertised and the customer service was lacking. It's important to do your research and read reviews before making any purchases, as it can save you a lot of time, money, and frustration in the long run.
Disappointing Experience with UNice: Order Never Received and Poor Customer Service
Hey guys, I just wanted to share my experience with UNice. I have to say, it wasn't the best. I ordered some hair back in early August, and unfortunately, I never received it. To make matters worse, the item was returned to UNice by DHL on August 30th. Since then, I've been trying to get in touch with UNice to confirm that they received the item, but they haven't been very responsive. I can't even track the return order anymore.
To make matters worse, I used a pay later option when I made my purchase. While I was able to pause my payment, UNice keeps telling me to pay up. They say that once they receive the hair, they'll refund my money. But it's been over three months now, and I still haven't heard anything.
Honestly, I'm really disappointed with UNice. I feel like they're not being very transparent with me, and I'm starting to wonder if they're just trying to scam me. I would definitely advise against ordering anything from this store. It's just not worth the risk.
Wear n go beginner friendly wig
I bought this reddish brown wig 2 weeks ago almost and when it arrived it was red/orange brown so I dyed it dark brown, I did not bleach it. The wig only took the color in parts of the wig leaving me to think this is a human hair blend. II tried to color it 2 times and still not happening. So I contacted them and told them my thoughts and they say well because I dyed it they cant take it back. Well thats when you find out the wig has issues and when you spend over 125 for hair this should not be the issue. Then they tell you they will give you a 50% refund. No Im not that person. Im not going to pay for a wig at all for any amount if it is poorly and cheaply made. I also told her the wefts are lumpy and thats because they are so loose or they have it bunched up because its too big for the cap. But the wefts are also hard and lumpy. I took pictures and sent them. Then they tell me to send them a video Of me dying the hair after I already dyed it. Im done with them. They dont know how to communicate in simple English so no response from them makes any sense. And why would I just be offered 50% They then tell me that they dyed the hair reddish brown and no where on their site did it reveal it was a colored wig. Then they tell me that maybe my hair dye did not chemically mesh with their color they used and thats why my hair dye only stuck on parts of the wig and not all. So again this is their cost of doing business. When they make the error they try and charge you for it and tell you no refund. Thats how they do all of their customers according to the reviews I have read but I will just simply not pay for it. Im giving them a chance to fix this and send me a new one that is not pre colored. They also removed my review I left about this wig.
I contacted the FTC about that. Thats my freedom of speech and if you offer reviews you cannot suppress them. Thats illegal. in the US.
Desired outcome: I want this hair replaced and send me one that is made right and in dark brown that is not dyed,.
I place an order on the 2nd of March my order should have been here on the 10 but FedEx has lost the package
I place an order on the 2nd of March my order should have been here on the 10 but FedEx has lost the package. I have ask the owner several times for a refund. To no avail I have gotten a refund or will the person give me my refund back because the package is lost. I have filed tickets with FedEx and have told the owner they need to file tickets also so they can get their package back whenever they find it if they find it but to my understanding it has not been found and probably will not be found. The owner has not filed any claims with FedEx concerning the package nor will the owner give me a refund concerning my money that's just floating up in the air she keeps continuing to tell me to wait on a package that is lost. I want my money back I have been in contact with her several times on the whatsapp. I have taken screenshots and will apply those screenshots so you can see how many times I have asked for a refund and she acts like she doesn't understand what she's reading when I write it and refuses to give me a refund back. I want my money back. I have said several times that I will go to my bank but I feel the need why should I have to do that when she can give me a refund back on something that I did not get because not only that she didn't even call FedEx to check and see what was going on she keeps looking on the website and the website is not telling her nothing she has to call. I have found two tickets already with FedEx concerning his package and the owner has not even found one I would like my refund of 155 back.
Never received item and been almost 3 weeks. Will not issue refund and not answering emails, what's ap or phone number. Scammers
I ordered a product from this company and never received the package. I have contacted the company on 6 different occasions to get a refund and they will not respond to any emails. As a company, it is your duty to meet the needs of your customers, especially when the customer does not receive the product they ordered from you. I would advise people to not order from this company unless you want to risk losing out on money by never receiving your order and being treated like a ghost by the organization.
I ordered hair from them in April 30th didn't realize I never received my order until a day before my hair appointment. I checked tracking and the last location was that it was in the adjacent state and was I have contacted them to refund me my money and they also gaslighted me by telling me my package was sent to the correct address and delivered I can pull up the tracking details today ( 4.5 months later) and the package is still in transit same update from May 7th (it's lost). Anyway, this brings me to today 4.5 months later, I paid them through Klarna the installment paying app...Klarna keeps trying to charge my card I called Klarna what is happening and they are saying Unice has to be the ones to close the accounts or I'm on the hook for the money (again for a product I never received). They are not honest ppl and this is fraudulent practice and a sure way to lose customers (loyal ones). If I am to receive a refund I will retract this complaint.
I ordered products totaling about $250 on Monday, August 22nd 2022. The seller processing time is 2-3 days however with delays up to 6 or 7 days. It is more for custom products however mine was not. I contacted the seller on the 26th and 27th and did not receive a response until the 28th indicating my order was out of stock and if I wanted to rearrange. I told them no and to adjust the order. Then the Buisness proceeded to tell me my NEW request was also out of stock. It has been passed the processing time, no tracking information and no adjustments. The brand also displays itself as black owned which is not true. Its based in China with mostly Chinese employees. It's false advertising, unprofessional communication and thievery. If someone purchases a product that product should be in stock. They should not have the right to hold onto your money until they find the product unless communicated otherwise on website when I made said purchase. They also use pictures on their website that are not owned by their entity but rather taken from broad areas of the internet to market a product they are selling. This is false advertising and targeting mostly black clientele. In addition they do not own copy rights to those images. The image you will find of one of their products includes a young lady who may not have any sponsor ship for that image to reside on UNICE. A lot of hair businesses in China take images of black women on the internet and put it as a product they're selling. I've had this situation with a website similar to unice
I placed an order with Unice totaling 405.51 for two wigs
I placed an order with Unice totaling 405.51 for two wigs. The order number***. First, I got an email saying my items had been shipped but there was no information for tracking in the email. I had to email them asking about my order since the website guaranteed shipping within 3 days of order. I was sent an email with the tracking first for bob wig I never received, and the tracking number *** still shows in TN status has not changed in over two weeks. When I reach out first, I was told they would not help, and I had to wait to get package and return it to be refunded. I responded saying the package has not arrived and why should I have to wait for a refund when the package obviously would not arrive. I work in retail and know when a package has not made any movement in several days it is lost, and most companies process a refund after so many days of the package status not being updated. I then threaten to dispute the charges and leave a bad review I got a response saying they would "investigate" I still have not heard anything and not been refunded 163.28 for the bob wig. The wig I paid 242.23 for was horrible thin and not as advertised. This company is a scam and would recommend no one order from this company they will steal your money and not provide the product and when they provide the product it is not as advertised. Please tell all your friends not to order from this company they are horrible and the number on the website is a magic jack number which shows they are a scam I pray the lose all their business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased two wigs from Unice Hair; one was a short bob and the other a wavy bob. After not receiving shipping details for a week, I reached out via email and Instagram. They informed me that the wavy bob was out of stock. They suggested I buy a different curly wig at an additional cost, but I declined. Consequently, they canceled the wavy bob and issued a refund for it. I had already paid for the short bob and was later notified that it had been shipped. On July 14, I received a message stating that my order was delivered to my mailbox, but it was empty when I checked. I contacted Unice Hair, and they advised me to get in touch with the courier service and to report the issue to the police. I followed their instructions, but the courier service has yet to provide evidence of their follow-up with the issue. Unice Hair has not shown proof of their contact with the courier either. They offered a 50% refund, despite previously stating they would issue a full refund or resend the package if the fault was theirs. They later proposed sending two bundles of hair, which were worth less than the original purchase. They keep asking me to wait for their update from the courier service, which I suspect they never contacted. Due to ongoing charges for the undelivered package, I disputed the transaction with my payment provider. After my first dispute was closed, I opened another one. I've also filed a claim with the courier service and am awaiting their response. My Unice order number is UXXXXXXXXX, and the tracking number provided was XXXXXXXXXXXXXXXXXXXXXX.
I am a licensed hairdresser and purchased a wig from unice. The day I received the wig It was not what I expected so I reached out to unice via email as they have a number that no one answers and advised them I need to return it. Unice tried to convince me to keep the product and they would give me a discount on my next purchase. Unice asked for pictures of the wigs which I provided as the wig was never used nor worn. I declined and request my refund and a return address. I was finally told they would send me a return label that would take 3-4 days. I finally got a return label after all. I send it back and sent them the tracking. Unice is now trying to give me a 50% return when they stated they would refund me. The product was in the original condition and packaging. Please stop unice from taking advantage of customers. I would like to be refunded 100% as they have their product which isn't what I saw online and quality is poor.
I ordered a wig and the wig I received was not the one I ordered. I reached out to the company with photos showing the discrepancy between their advertisement and what was delivered. The payment method I used allows for splitting the total cost into four interest-free installments, and I had already made the first payment of $95.17.
I requested a refund and proposed to return the wig afterward. Having been scammed in the past by returning an item before receiving a refund, I was cautious. I communicated my discomfort to the Unice Hair customer service about returning the wig without securing my refund first. To resolve the issue, I offered to keep the wig and suggested they send an additional bundle of hair while also halving my remaining payments. Despite the additional cost of $250 that I would incur to color and sew in the new hair, I was prepared to pay another installment of $95.17.
The Unice team advised me to straighten the hair to verify its length. After complying with their request, they reneged on their promise and offered only to send a single bundle of hair, which was not the correct length I had purchased. I insisted on receiving the correct length. They resisted, and then attempted to persuade me to accept the incorrect length without any refund. When I stood firm, they instructed me to return the hair, stipulating it must be unaltered. This was contradictory, as they had previously directed me to straighten it. They later denied giving such instructions, emailing me that straightening the hair for measurement wouldn't affect the refund, but since the hair had been used, it wouldn't meet the conditions for a refund or return.
I asserted my right to receive the 18-inch bundle of hair I ordered and to have the remaining payments cancelled. I have already reached out to the payment service to file a complaint.
I bought 2 ponytails from Unice hair which was complete trash the length wasn't as advertised neither was it human hair. i have bee trying to reach them for 5days for a return address and they keep giving me the run around. I would like for to take their goods back and refund my money Thanks
I updated my address on their site but they admitted to me it doesn't update on there end
I updated my address on their site but they admitted to me it doesn't update on there end. and they will not send a replacement product or refund. I have ordered from this company several times. in the past 5 years i updated my mailing address but seen their product still went to my old address which was just a different apt int he same complex. i didn't have an issue going to get the product from my old apartment thinking it was user error. well last week i updated my address on unice.com again to my new house away from this area altogether and realize Unice again sent the product to the wrong address. I spoke to a rep on 2/19 and he advised me when we update on their website unice.com it doesn't transfer to them. he asked me to text him a screen shot which i did showing the billing and mailing address show updated on their website and this was in fact their error. well i started getting text messages from someone else from that same number ***, stating I need to call them to change the address. i said no where on your website does it say to call in to change the address. I advsied the new person (I assume)texting me that this was not my error it was their area due to their site not transfering the information over. we continued texting all the way to 2/21 when the person texting advised they understand what i am saying and will get with there manager then reply to me. I waited all weekend with no response and text them this morning 2/24 asking for an update on a replacement in product or a full refund and have yet to hear from them.
I ordered hair from Unice but the hair has split ends from the top to bottom. Hair is not like the picture. I been emailing but they don't respond I called four times but mail box is full I want my money back
Order *** i have sent several messages several text messages in regards to an item i purchased from this company they fail to reply or issue me a refund item purchased reeks of fish odor and hair is not human as advertised and sheds terribly. They fail to respond and i want my refund this company should not be in buisiness and has terrible customer service that do not reply to customers when there are issues
I ordered a wig from unice. After sometime they notified me and told me my wig was not in stock and suggested that they can give me a different wig in return I said no. After a few weeks with no update and constantly contacting them with no response I told them all to cancel my order. It was not until then that they stated my order has already been shipped and it is on the way and if I no longer want the wig I can return it. Okay. I received the wig and it was nothing as described on the website and I put to return it immediately. After again some more back and forth with the company they sent me a return label. Because I refused to pay $30 to ship it back to them when I notified them to cancel the order and they are the ones who advised me to return it at this point. I return the item they receive it July 1st. I get no email from them. I email them July 6th no response I email them again three more times and I even contact their Whatsup. That is finally when I got a response and they sent me an edited photo of the wig with a little distorted hole in the outer lace and told me since the lace is damaged I cannot get me refund. Mind you they have had this wig for two weeks now. They never noticed me before and when I returned the wig I didn't even fill take it out the box nor did I take away the white paper protectant that was place to protect the wig. I gave them photos before returning and that is the wig they received now they are telling me I cannot get my full refund for some fake damage to the wig. I am so over this company I have been dealing with this wig that has never even touched my head since May this year. I would just like my full refund back at this time and I will never be shopping from them again. They are scammers and they know what they are doing.
I placed an order with this company on 7/8 and my package was sent to another address you can only contact them by email and the phone number listed us not for unice hair company. I really need a refund or my product but have unable to get answers
The first wig was blonde and was purchased 1/7/22 for $272.21 via PayPal
The first wig was blonde and was purchased 1/7/22 for $272.21 via PayPal. I went back and was reading other customer reviews on the Unice site and became excited. I saw another wig that I liked. They even have an app on Apple so I thought the company would be trustworthy. So on 1/7/22 I purchased the second wig which was dark brown V part curly for 279.31 via PayPal. I've tried working with these wigs for the past two months with high end products and the hair is ridiculously dry and mats up into a ball of knots in less than an hour after putting it on my head. I posted a message to the vendor to ask what products to use on the hair and received no response. I posted a review on their site for one of the wigs and received a text stating they received my review and requested pictures. I sent the photos on this Monday 3/21/22 and I have not heard back from them since. I checked their site and they have removed my review and have blocked me from posting further reviews. I attempted sending a dispute directly to the vendor and the site will not except the message. Their return policy is that they do not issue refunds if the wig has been worn. However there is simply no way to know if the wig will matte up if the wig is not worn. I would like to receive a refund & others should be warned about the quality of their products. I have purchased cheaper human hair wigs at the local beauty supply that have lasted 15 years or more. I began wearing weaves at the age of 12 & grew up learning how to do hair from some of the best stylist in the industry working in my mothers beauty salon. I am not a novice in this area.
I purchased this wig and it tangles so badly that it's practically locks like dreds. A pure knot developes in the back. The other day I was up till 2 am in the morning detangleling the hair. So much hair was lost. The crazy thing is soon as I got to work it starting stiffing up again in the same spot for no reason. I just put a braid in it to not be humiliated. No real human water wave hair should be doing this. This hair is fake. I want a full refund. I contacted Unice and they offered a 5% coupon, then 1/2 refund, then 10% coupon, now 30% of my money. No one should be forced to pay for something that is not what they advertise and they can not use. That is robbery.
I purchased a wig for about $240 2 weeks ago. I received my wig this past Wednesday and it was not what was described on the website. i ordered which was a 13x6 ombré wig. I received the wig and it is not a 13x6 wig this is a 13x4 wig. I've been messaging them since Wednesday night saying if possible i would like to exchange for the right size wig as soon as possible, if a return label can be given to me. If not then i need a refund. I have wrote them on their website numerous times as well as text the number on the website and emailed them. At this point due to the lack of customer support i want my money back for the false advertisement they put on their website. I have no desire to keep their wig i will send it back but i need a response from the company ASAP.
Hello, I purchased three bundles of hair, each 24 inches long, and on June 14th the delivery service reported that the package was received by me. However, I never received the package and the company insisted that I did. I contacted the delivery service to file a claim. Initially, they claimed it was left with an individual, then they changed their story to it being left by the front door. The seller, Unice, then offered to send me two 16-inch bundles and one 18-inch bundle as a replacement. I found this unacceptable and requested the original items I ordered along with a full refund of $256.72, but they only offered to refund $100. The delivery service has opened a claim, maintaining that the package was delivered and that it is the seller's responsibility to resolve the issue. I have attempted to contact Unice four times last week without any response. Additionally, I made the purchase through a third-party payment company, which is now expecting payments. I have explained the situation to them, but they directed me to resolve the matter with the seller. It is unfair that I should be paying for items I never received or that have not been replaced. Please help me. Thank you.
On 6/18/22 I made a purchase of a wig of 167.84. The quality delivered was poor so o requested a return label . I was told that I would be constantly with 24 hour. I got an email asking how can they help me but several subsequent emails requesting a return label were unanswered. I will like a return label so I return for product for a full refund. I completed the return request form which only says return successful but no actual return label provided.
I went onto the merchants website to purchase a lace front wig this is the second order they have not for filled the first order I had to ask
I went onto the merchants website to purchase a lace front wig this is the second order they have not for filled the first order I had to ask for a refund they had the unit available on their website for purchase let me make the purchase by the way then start giving me the runaround saying they don't have it it would take a week it would take two weeks and he asked me if I wanted a different item and then they as I told them just give me my money or give me my item so eventually after about a week I got my money so now I just placed the order on February 12 they emailed me again after I placed the order saying that now this item is in stock but on the website it said that it was available and ready to ship in 2 to 3 days so now here we are seven days later I still don't have it and they're emailing me harassing me now telling me pick something else do you want something else will send you something else in the US 2 to 3 days Xpress and I said no I want what I ordered and I said this is fraudulent on your website you have these items that are available for purchase and then you're misleading people because they're not available as soon as you order it and they get your money they tell you that the item is not in stock and that you have to wait a week or two weeks and then they start trying to say what do you want to order something else pick something else this is fry their fraudulently misleading customers until using taking their money and then saying that they don't have with the with the customer has selected again this is the second time this is happened to me and I believe this merchant is being scamming people
On October 27, I purchased a 28in HD 5x5 body wave wig 180% density and two 28in body wave bundles totaling $632.32 online
On October 27, I purchased a 28in HD 5x5 body wave wig 180% density and two 28in body wave bundles totaling $632.32 online. I signed up for a payment plan through Klarna to do 4 biweekly installments of $158.08. I have already paid one installment of $158.08 on October 28. The package was supposedly delivered to my address by FedEx on November 1, 2022 but I never received it. I emailed UNICE hair to report the missing package and they instructed me to look around my home and ask my neighbors. Which I did with no luck on finding the package. UNICE also instructed me to file a complaint with FedEx, which I did, but the investigation showed the driver placed the package on my porch. I never received such package. I asked UNICE multiple times if they can replace my order and they are refusing to replace the entire order. They are offering me shorter lengths like 16in 18in, 26in, etc...Instead of the 28in wig & two 28in bundles. They continue to refuse to replace my original order with the same products I ordered. So I asked, if they are going to send substitute products then will my total amount due on Klarna be adjusted cheaper? UNICE said no. They say I am still responsible for the entire bill. That's not fair. I am responsible to pay for an order I never received and an order UNICE is refusing to replace. I would like my partial payment money back and the remaining bill due on Klarna to be canceled. I have had numerous orders from other companies I paid off successfully on Klarna. But now Klarna is demanding payment for an order I never received. I really don't want this to affect my credit. I will NEVER purchase from UNICE again!
Overview of Unice Hair complaint handling
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Unice Hair Contacts
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Unice Hair phone numbers+1 (583) 747-2067+1 (583) 747-2067Click up if you have successfully reached Unice Hair by calling +1 (583) 747-2067 phone number 0 0 users reported that they have successfully reached Unice Hair by calling +1 (583) 747-2067 phone number Click down if you have unsuccessfully reached Unice Hair by calling +1 (583) 747-2067 phone number 2 2 users reported that they have UNsuccessfully reached Unice Hair by calling +1 (583) 747-2067 phone number+1 (626) 782-4321+1 (626) 782-4321Click up if you have successfully reached Unice Hair by calling +1 (626) 782-4321 phone number 0 0 users reported that they have successfully reached Unice Hair by calling +1 (626) 782-4321 phone number Click down if you have unsuccessfully reached Unice Hair by calling +1 (626) 782-4321 phone number 2 2 users reported that they have UNsuccessfully reached Unice Hair by calling +1 (626) 782-4321 phone number
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Unice Hair emailssupport@unice.com91%Confidence score: 91%Supportunicemall@unice.com79%Confidence score: 79%
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Unice Hair address9820 Bell Ranch Dr #101, Santa Fe Springs, California, 90670-6197, United States
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Unice Hair social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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Recent comments about Unice Hair company
Refund requested for returned product and seller is refusing due to me not having their tracking number




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