Unice Hair
reviews and complaints

UNice Hair is a gem in the world of hair products. The wigs are not just wigs; they are confidence boosters. The quality is exceptional, and the styles are diverse, catering to every taste. From the ease of installation to the natural look and feel, UNice wigs stand out. The customer service is top-notch, ensuring a seamless experience from purchase to delivery. With UNice, you're not just buying a wig; you're investing in your confidence and style.

This is my first human hair wig and I am not disappointed. The unit itself came in lovely packaging, the hair was quite soft, the hair had no smell, no shedding. I have absolutely 0 complaints so far, I am very excited to wear my new unit.

I receive my order quickly, about 5 days after I placed my order, my order was delivered timely.
I have used the hair before, good hair just wish the dye was started higher its about 2 inches of Black hair before Balayage Highlight in the bundles

The hair is very soft and really beautiful. It looks very natural and I love how soft it feels. The wig is also true to it's description with regard to the length, which was 14in and color of the hair which was dark red. So far, I experienced no shedding for the two weeks

I recorded my first order and could wear my hair right out the box with no fuss it was perfect and secure on my head and everyone in my house says it looks like my hair coming out of my scalp. I'm 1 MILLION PERCENT SATISFIED THANK YOU SO MUCH. YOU DON'T KNOW THE STRUGGLES I'VE HAD TRYING TO GET A WEAR AND GO WIG. I'M IN LOVE.

I been buying from this company for a long through this website or their aliexpress page. Sometimes the order takes long or they out of stock on the hair I order but they will communicate and give you other options.

Custimer service is great with the communication but you would have to email them first vs them emailing you of there's any issue with your order

UNice Hair is perfect If you are debating whether or not you should buy just go stop immediately and make your purchase! The hair is the best I've used so far hands down. 1.It's very soft. 2.It looks like it's my hair. 3.My stylist had no problem adding his touches to it and he said he like the hair a lot also. Buy Buy Buy! I've gotten 3 so far. Can't wait to try the others.

This was my first time ordering from this website. I spent $252.66 on a 613 wig that I never recieved. The merchant will not honor a refund or send out a duplicate item. They became rude with me and began to lie on the delivery company. I spoke to several people from FedEx and they have no record of very hearing from the Merchant, UNICE. I wish I could give them negative stars, because I totally would. This was my first AND LAST time ordering from them! Please don't get scammed like me and sooooooo many others! I wish I had looked them up on BBB prior to placing my order.

I ordered for over 1000$ worth of wigs. I paid for faster shipping. 4 days later I get a package from Unice thinking it was my wigs but NOPE, it was their gift I’ve never asked for (hot comb, wig cap). I contacted them asking where are my wigs ? I want a refund on the fast shipping, they said they couldn’t refund me because they did respect the 4 days shipping by sending me the gifts. First scam. I ended receiving my wigs 2 months later.

When I receive the wigs, they looked good at first, no lie, until I worn the first one and 3mn later LITERALLY TANGLED AND DRY FROM TOP TO BOTTOM. I told myself it might need a hair mask. I removed the first wig and put the second one on while the other was sitting in the sink with a hair mask. Same happened to the 2nd one. I barely worn it 20mn and it was completely tangled. I tried many many wig products detangler, hair mask, anything to save these wigs. NOTHING. I went to see a local pro wig to show her the wigs and she attested that it was NOT 100% human hair. She said the top (first layer) is, but the bottom half of the wig is human hair blend. And it all made sense why the wig kept matting in the back of my neck. I contacted them and ask for a refund, it’s been months, even after insisting, they never replied back to me.

I gotta say, UNice is not the move. I was hyped for their black Friday sale and copped two wigs, but when they came in, I wasn't feeling them. So I sent them back, no biggie. Got an email saying they got my returns and asked if I wanted a refund or exchange. I said refund, but then I saw more sales and decided to try again. That wig wasn't it either, so I sent it back too. But the post office is holding onto it for some reason, and it's been over three weeks. I've been trying to get it back, but it's been a whole mess. And now UNice is saying I can't get a refund for my first order unless I return the second one. But like, they were two separate orders, why are they linking them together? So now I'm out $302 for the first order and $182.07 for the second. I'm never messing with UNice again, that's for sure.

UNice is a hair company that I would not recommend. Their customer service is terrible. I bought a wig from them on Ali Express, but they told me that the wig was out of stock after I purchased it. They kept trying to make me take a wig that was completely different from what I ordered as a replacement. I kept saying no, but they were not listening to me. Finally, they offered me a refund, but they keep asking me for the same details every day. They are stalling and not trying to return my funds. I have now contacted PayPal and created a case against them. I am still waiting for my refund.

One thing I noticed is that all the wigs are cheaper on their Ali Express site. On their actual website, they are charging three times the amount. This is a rip off! If you do decide to buy their wigs, I would recommend buying them from Ali Express instead of their website.

Overall, my experience with UNice has been terrible. Their customer service is atrocious, and they do not care about their customers. I would not trust them again and would not recommend them to anyone.

So, I bought two wigs from UNice on 6/10. It's been 10 days and my order is still in "Processing" status. I finally got in touch with their customer service chat, and they told me that the two wigs I ordered are NOT available. Why didn't they tell me earlier? Anyway, they asked me to pick two more wigs, but they wanted to charge me an additional $88 difference in cost along with $30 service charge! I was not happy about it and told them that they should waive any additional charges due to my inconvenience. But they didn't seem to care and kept saying "dear when you pay, take a screenshot, and we ship other wigs to you". I mean, seriously? I am not going to pay extra for their mistake! So, I requested a refund and I hope I get it soon.

If anyone knows of a reliable website to purchase good lace front wigs, please let me know. I am tired of dealing with these unreliable websites. It's frustrating to wait for so long and then find out that the product is not available. I hope UNice improves their customer service and communication. It's important to keep customers informed about their orders and any changes in availability. I am disappointed with my experience with UNice and I hope they take my feedback seriously.

I recently ordered some hair from Unice Hair and I must say, I was not impressed with the service I received. I ordered 4 bundles of hair, but when my package arrived, I only received 3 bundles. I immediately contacted Unice Hair to inform them of the missing bundle and requested a refund for the missing item.

To my surprise, Unice Hair responded by sending me a picture of the package on a scale, stating that each bundle weighs 100g and the weight was accurate for 4 bundles. They then suggested that I check my package again, insinuating that I may have made a mistake. I was taken aback by their response and informed them that I had already checked the package and had no reason to lie about the missing bundle.

Unice Hair then asked me to show them the weight of the package and prove to them how the weight was incorrect. I was shocked by their request and felt like they were accusing me of trying to scam them. I explained that I did not have a scale that weighed grams at home and that it was not my responsibility to prove that their weight was incorrect.

I spent $250 on my order, so I had no reason to lie about the missing bundle and the $60 refund I was owed. The USPS package was sealed and not damaged, and neither was the company box, so it was clear that Unice Hair had made a mistake and did not want to take responsibility for it.

I opened a dispute to try to get my money back, but I was extremely disappointed with the service I received from Unice Hair. I will never order from them again and would not recommend them to anyone looking for quality hair products.

I recently bought some ponytails from UNice for the first time and I was really disappointed with the quality of the hair. When I ran my fingers through it, it felt really stiff and not at all like the soft and silky hair I was expecting. To make matters worse, I had ordered 18 inch ponytails but they sent me 14 inch ones instead. I think they did this because they didn't have the 18 inch ones in stock and they didn't want me to cancel my order.

After a while, they suddenly told me that the 18 inch ponytails were available but when they arrived, they were still not what I had ordered. I was really unhappy with the hair and I made a complaint and wrote a review about it. They offered me a refund but when I sent them pictures of the hair and explained that it was stiff and of poor quality, they refused to give me a full refund. They claimed that the hair was broken and smelled bad, which was not true at all.

I submitted my complaint to them as soon as I received the hair and I never used it because it was such poor quality. The customer service at UNice is really bad because you can't communicate with them over the phone even though they have two phone numbers listed on their website. Dealing with them through emails is really frustrating because it just goes back and forth without any resolution.

I have bought from UNice several times in the past and I think their customer service should be better, especially for loyal customers like me. Overall, I would not recommend buying from UNice because of the poor quality of their hair and their terrible customer service.

I recently purchased two wigs from UNice and unfortunately, my experience was not a positive one. One of the wigs was supposed to have a side part, but instead had a middle part. The other wig was a 26-inch body wave wig that looked good on the surface, but unfortunately, the hair tangles and sheds terribly.

I reached out to UNice through their chat feature and was informed to email them with pictures of the wigs. However, I received no response after sending the email. I went back to the chat and was told to send pictures to a message number. I did as instructed and sent another email and pictures through the chat. The lady I spoke with was rude and called me "dear" while telling me that she could see I was wearing the wig. I even put it on to take pictures and send a video, but it was all for nothing.

In the end, UNice refused to give me a refund but offered me a measly 30% discount for being a "valued customer." I have bought hair in the mall in California and online before, and it was always authentic and of good quality. However, this hair from UNice was completely crap, and the way I was treated was unacceptable. It seems like they care more about enforcing their policies than taking care of their customers and looking into the issue.

I will never shop at UNice again and will be returning the blonde wig. Thank goodness I didn't cut the lace or try it on. I feel like I was robbed, and I want to warn others to make sure their hair is authentic before purchasing from UNice. They will not compensate you for any issues you have, and their customer care is lacking.

I recently purchased a lace front wig from UNice and to be honest, I was extremely disappointed with my purchase. The color of the wig was supposed to be brown and blonde, but when I received it, it was black and orange! The texture of the hair was also very cheap and tacky. I immediately requested a return and was asked to provide pictures of the wig, which I did. After a few days, I received an email stating that I could return the wig and receive an $8 credit towards another purchase. What am I supposed to do with that? I just wanted my money back!

After reading other reviews, I see that UNice has a reputation for not issuing refunds, but I am determined to get my money back. I will be contacting my bank to dispute the charge and I will also be reporting this company to the Better Business Bureau. It's not right that they are stealing people's money and not providing refunds for their subpar products.

I urge anyone who is considering purchasing from UNice to think twice. The quality of their products is extremely poor and their customer service is even worse. Don't waste your time or money on this cheap site. Trust me, you'll regret it.

So, I recently bought some hair from UNice Hair and I wanted to share my experience with you guys. I have to say, it wasn't a good one. After I left my review, I got a text message from UNice Hair asking me to take it down because they are a good seller. They even offered me an eight dollar credit towards another purchase if I took it down. But why would I want to buy from them again if I wasn't happy with my first purchase?

They also told me that they would only refund me my money if I took down the post. This has been going on for a while now, with almost 40 emails back and forth. Even though I returned the wig, they still won't refund me my money unless I take down the post. It's like they have the wig now, but they won't give me my money back until I do what they want.

I did say that I would remove the post once they refunded me my money, but they want me to remove the post first and then refund me. I feel like I'm being harassed by UNice Hair to take down my review. I will never buy from them again and I will tell everyone I know not to buy from them either.

I have emails and text messages showing that they received the wig and that they want me to delete the review before they refund me my money. It's not fair that I can't review a product that I purchased and share my opinion and experience.

I don't know what kind of business UNice Hair is running, but it's definitely not a reputable one. I hope that they change their ways and start treating their customers better.

This company is not to be trusted! They are dishonest and will take your money without delivering what they promised. I recently purchased a glueless wig from UNice for $200, and was promised 48-hour delivery from their United States location. However, this was a complete lie, as the wig was shipped from China and took a whopping 10 days to arrive. I was extremely disappointed with this delay, and when I finally received the wig, it was too big for me. I immediately contacted UNice to request a return, but they did not respond for two days. When they did, their English was very poor and difficult to understand. They requested pictures of the wig, which I sent, but then they asked for more pictures of the lace. I was also directed to their return policy, but I couldn't fill out the form because the wig was not marked as delivered.

After several more days of back-and-forth, UNice finally gave me the address to return the wig, but asked me to pay for the return shipping and provide them with the tracking number. I pointed out that their policy stated free returns, and they eventually sent me a return label. However, it took over a week for me to receive it, and when I tracked the package, I saw that it was delivered six days later. I informed UNice of the delivery, but they claimed that the wig was "frizzy" and "smelly" and would only give me an 80 percent refund. I was outraged, as I had never even worn the wig, and threatened to post a bad review if I didn't receive a full refund. UNice finally agreed to refund me, but it took another 2 1/2 weeks for me to receive it.

Overall, I would not recommend doing business with UNice. They are shady and unprofessional, and their customer service is terrible. They also bombard you with texts, app notifications, and emails several times a day, most of which are lying about the deals they offer. I should have done my research before purchasing from them, as they have an F rating on the Better Business Bureau and delete all negative comments from their Facebook page. Save yourself the trouble and find a more reputable company to do business with.

I am extremely upset with the way I was treated by UNice. Firstly, I had to wait for over a week and four extra days just to receive my synthetic hair, which was of poor quality. It was disappointing to see that other people in the USA received their hair packages in 3-4 days, but I had to wait for so long even though I live in the USA. As a first-time customer who spent over $300, this was unacceptable.

When the package finally arrived, I was shocked to see that my wigs were sent in a used, dirty FedEx package. It was not a fresh package like other customers received. Moreover, my package did not come in a fancy box like other YouTubers and people who ordered from UNice's website. Instead, it came in an old, beat-up, faded pink bag that looked used.

I was supposed to receive five items, but I only received four. I was missing the comb/brush, and to make matters worse, the eyelashes that were sent to me were used and stuck back into the box. The eyelash box was already open, which means that someone had sent it back to UNice, and they had the audacity to send it to me. This was unacceptable, and I had to throw it away as I did not want to catch any germs or infections.

Now, let's talk about the wigs that UNice sent me. They were synthetic, used, and looked ratchet. I spent good money on these wigs, and I expected them to be of good quality. However, they were not the length I had ordered, and they looked like they had been worn before. The curls/wave pattern looked terrible, and the hair felt synthetic. The UNice Beginner Friendly V Part Body Wave Wig No Leave Out Upgrade U Part Human Hair Wig was not the length I had ordered, and it looked like a 12-inch wig instead of an 18-inch wig. The second wig, UNice Body Wave V Part Wig Shadow Root Balayage Highlight Colored GlueleWig, was even worse. It did not look anything like the pictures advertised, and it shed a lot.

I am disappointed with UNice's false advertising and scamming people with their hair. They have some nerve to try to cover up their mistakes on Trustpilot with lies. I will not stop exposing them until they take responsibility for their actions. I told them that their hair was more like "Unasty" hair, and they were messing with the wrong person. I do not play about my money, and I will not let them take it and send trash in return.

I order a 249.00 unit from them ! I never received my unit, so I chat them and they tell me the unit I ordered was out of stock ! RED FLAG right there! I never received my money back never heard back from anyone! This company is a scam ppl are going through rough times and they take from ppl !

I am very angry with you for how you treated me. First of all, you made me wait over a week and four extra days just to deliver this crappy, synthetic hair. I am about to discuss it in a minute. Every other person gets their hair package in the USA in 3-4 days, and I live in the USA as well, so I shouldn't have to wait over a week plus some days to get my hair. Moving On From That Confusion That Alone Makes You Look Bad When I'm A First Time Customer Who Spent Over $300 and Something Dollars With Yall $#*!. When the package finally got here, y'all sent my wigs in a used, dirty-$#*! FEDEX package. I did not get a fresh Fedex package, just a used one, and on top of that, when I opened the package, I did not get a fancy box like other youtubers and people who order from y'all website mines just came in an old beat-up faded pink bag that also looked used.

I checked the gift bag, which actually isn't a gift at all since I paid for it and it was some cheap $#*! that came from the dollar bin. Anywho, I was supposed to get 5 items and I only got 4. I am missing the comb/brush, but here is the mess up part. The eyelashes you sent me were used and stuck back into the box. The eyelash box was already open, so whoever sent this back to y'all and y'all have the audacity to send that $#*! to me. This is ridiculous. What the hell can I do with some used eyelashes that have been on another female's eyes? All I can do is throw that $#*! out because I'm not about to catch any germs or whatever else while wearing some used $#*! eyelashes that y'all have the nerves to send me along with some other ugly $#*! accessories.

Now on to the wigs that y'all as unice sent me which y'all need to change yall name to "unasty" because that is what the hell y'all is for sending me these used $#*! synthetic wigs. I am a first time customer and I spent good money with y'all $#*! when y'all already took me threw a lot and the wigs y'all sent me were used and ratchet and synthetic looking. I ask y'all $#*! multiple times is the wigs I am ordering going to look like the pictures y'all advertise and is it real human hair and I notice y'all avoided my question about rather it would look exactly like the wig y'all advertise which is supposed to be what you advertise it as. The only question y'all answer was the one about is it real human hair and y'all said it is real human hair. That is complete bs because the
UNice Beginner Friendly V Part Body Wave Wig No Leave Out Upgrade U Part Human Hair WigWas

It was not the length I had ordered, which was supposed to be an 18 inch, and that wig specifically looks like a 12 inch, so I am missing some inches. Also, that wig smells bad, looks used and has a lot of fly aways. The hair feels synthetic and the curls/wave pattern look terrible, like someone attacked the hair when all I did was rub my hands gently through it yet it looks matted like it has been worn before or something. No, I didn't try it on as it already looked worn and tacky. The second wig is the worst, which is the UNice Body Wave V Part Wig Shadow Root Balayage Highlight Colored GlueleWig. First of all, that wig does not look anything like the pictures advertised, which means you're obviously doing false advertising and scamming people with your hair. The wig I received was mostly black with only a few strands of blonde. It was not that shade of blonde all the way through, like in the pictures. That wig has obviously been worn as it looks worse than the black wig. I ran my fingers through that wig and lots of hair was coming out, which is extreme shedding to the point where the track glue pieces were coming out. It didn't feel anything like human hair at all, more of a synthetic blend. The hair was scruffy and bad.

Y'all have some damn nerves to try to cover y'all $#*! on trustpilot with them lies but baby believe I am not about to stop exposing y'all $#*! I told y'all unice hair more like "Unasty" hair that y'all was messing with the wrong one. Since y'all want to leave me on read than just know I ain't go stop because I don't play about my money especially when you are trying take it and send trash in return!

I bought a wig from Unice and they sent me a email saying that it was running behind and if I wanted to get it sooner I could get a 20 in wig instead of the 24 inches I wanted. I emailed them and asked if I could get a different wig in general because I needed it for a special occasion and no one emailed me back. I emailed them a few more times no response. I even emailed them and told them to just refund my money. No response. This is ridiculous. And the order number they gave me I can’t even track my order. It doesn’t work. I will never ever order from them again. Thank god I have proof from my bank account that they took my money.

Yo, so I was browsing UNice's website and I saw something I liked, so I added it to my cart. But I didn't end up buying it, you know how it goes. But then, I checked my PayPal account and saw that they charged me $149 for it! Like, what the heck man? I didn't even buy it! This happened more than once too, so I'm not trusting this company anymore. I had to cancel the invoice they sent to my PayPal account, and it was just a whole mess. Don't fall for their scam, y'all. I'm definitely not using this company again.

I gotta say, when I first got my hair from UNice, it was absolutely gorgeous! But after just a couple of wears, it started to get all matted up and tangled. And don't even get me started on the shedding - it was like my wig was trying to leave me! To make matters worse, one of my wigs had this really gross smell that just wouldn't go away. I had to use fabric softener to finally get rid of it.

I know the wigs from UNice are cheap, but honestly, I don't think they're worth it. I'd rather pay a little more for something that's actually good quality and won't give me all these problems.

I ordered an item from UNice, but it never arrived. When I reached out to them, they told me to contact the shipping company to start a claim because they said it was delivered. However, I never received the item and the shipper is saying to contact the sender for any type of replacement item. UNice is not issuing a replacement item nor are they giving back my money. This is a really bad experience and I am very disappointed with their service. I would not recommend this company to anyone.

I gotta say, I'm pretty bummed out about my experience with UNice. I ordered a wig from them, and when it arrived, it looked nothing like the picture they had on their website. I mean, come on, that's just false advertising! So I reached out to them three times to try and get an RMA label so I could return the wig and get my money back. But every time I contacted them, they just gave me the runaround. They kept asking for pictures of the wig, even though I hadn't even worn it or taken any tags off yet. Like, what's the deal with that? I shouldn't have to jump through all these hoops just to return a product that wasn't what I was promised. And to top it all off, they're taking forever to get back to me, and I'm worried that the 30-day return policy is going to expire before I can even get this sorted out. Honestly, I'm just hoping that they'll finally come through and make things right, but I'm not holding my breath.

I recently had an experience with UNice that left me feeling disappointed. I decided to purchase a wig from their website, but when it arrived, it looked nothing like the one I had ordered. I was really upset and decided to reach out to them by email to see if they could help me out.

Unfortunately, I didn't receive a response from them for quite some time. It wasn't until I got PayPal involved that they finally reached out to me. They asked me why I had opened a dispute with PayPal and if I could cancel it. They also requested that I send them some pictures of the wig I had received.

I was hesitant to respond to their message because I had already tried to reach out to them before and didn't receive a response until PayPal got involved. I felt like they weren't taking my concerns seriously and were only interested in resolving the issue because they were being forced to.

Overall, I wouldn't recommend buying hair from UNice. While their website may look nice and they may have a good selection of products, their customer service leaves a lot to be desired. If you do decide to purchase from them, just be aware that you may not receive the product you ordered and it may be difficult to get in touch with them if you have any issues.

I bought some hair from UNice, the store in Brooklyn. When I opened the packages, I noticed a really bad smell. My hair stylist also noticed the smell, and after she colored and dried it, the hair smelled even worse. I paid $150 for the hair, but it's definitely not good quality. It sheds a lot and has a really bad odor. I'm really disappointed with the quality of the hair. I've only had it in for 4 days, but I'm going to have to take it out because the smell is really embarrassing. I don't want to walk around with smelly hair.

So, I bought this wig from UNice and it was supposed to be a lace front red wet and wavy product. I got it pretty fast, which was cool, but when I tried it out, it was nothing like what they said it would be. I wet the wig like they said to do, but the hair just stayed flat and looked like a wet dog. I was so bummed out about it, especially since I spent over $100 on it.

I reached out to the company to see if they could help me out, but they just gave me some weak excuse about how I actually bought a body wave wig instead of a jerry curl one. But like, nowhere in the description did it even say anything about a jerry curl option, so I don't know what they were talking about. It was just really disappointing to spend that much money and not get what I was expecting.

UNice is a company that claims to have millions of sales, but don't believe everything you hear. I tried to purchase an item from their website and added my phone number to receive updates, but instead, I received annoying texts all day long. When I replied to stop, they continued to text me from another number, which I know is illegal.

Their customer support is practically non-existent, and it took months for my hair to arrive. When it finally did, it shed everywhere and looked cheap and ugly, nothing like what was shown in the picture. I also purchased one of their HD wigs, but it was a complete waste of my money and time. I do not recommend this company to anyone.

I recently made a purchase from Unice Hair and I must say, I was quite disappointed with the quality of the wigs I received. I ordered two wigs and neither of them looked anything like the pictures or descriptions provided on the website. The wigs were very thin and frail, and the lace was extremely hard, almost like synthetic material rather than the human hair that was advertised.

I wish I had read the reviews before making my purchase, as many others have had similar experiences with Unice Hair. When I reached out to the company to express my concerns, they offered me a measly $20 refund out of the $270 I had spent, or the option to return the wigs. When I asked if they could send me the items as advertised, I received no response.

To make matters worse, the hair sheds like crazy and I've only had the wigs for a few days. I'm afraid to even style them, as I fear they will become completely bald. It's clear that Unice Hair is not an honest company and I would strongly advise others to save their money and shop elsewhere.

Overall, my experience with Unice Hair was extremely disappointing and I would not recommend this company to anyone. The quality of the wigs was far below what was advertised and the customer service was lacking. It's important to do your research and read reviews before making any purchases, as it can save you a lot of time, money, and frustration in the long run.

Hey guys, I just wanted to share my experience with UNice. I have to say, it wasn't the best. I ordered some hair back in early August, and unfortunately, I never received it. To make matters worse, the item was returned to UNice by DHL on August 30th. Since then, I've been trying to get in touch with UNice to confirm that they received the item, but they haven't been very responsive. I can't even track the return order anymore.

To make matters worse, I used a pay later option when I made my purchase. While I was able to pause my payment, UNice keeps telling me to pay up. They say that once they receive the hair, they'll refund my money. But it's been over three months now, and I still haven't heard anything.

Honestly, I'm really disappointed with UNice. I feel like they're not being very transparent with me, and I'm starting to wonder if they're just trying to scam me. I would definitely advise against ordering anything from this store. It's just not worth the risk.

I bought this reddish brown wig 2 weeks ago almost and when it arrived it was red/orange brown so I dyed it dark brown, I did not bleach it. The wig only took the color in parts of the wig leaving me to think this is a human hair blend. II tried to color it 2 times and still not happening. So I contacted them and told them my thoughts and they say well because I dyed it they cant take it back. Well thats when you find out the wig has issues and when you spend over 125 for hair this should not be the issue. Then they tell you they will give you a 50% refund. No Im not that person. Im not going to pay for a wig at all for any amount if it is poorly and cheaply made. I also told her the wefts are lumpy and thats because they are so loose or they have it bunched up because its too big for the cap. But the wefts are also hard and lumpy. I took pictures and sent them. Then they tell me to send them a video Of me dying the hair after I already dyed it. Im done with them. They dont know how to communicate in simple English so no response from them makes any sense. And why would I just be offered 50% They then tell me that they dyed the hair reddish brown and no where on their site did it reveal it was a colored wig. Then they tell me that maybe my hair dye did not chemically mesh with their color they used and thats why my hair dye only stuck on parts of the wig and not all. So again this is their cost of doing business. When they make the error they try and charge you for it and tell you no refund. Thats how they do all of their customers according to the reviews I have read but I will just simply not pay for it. Im giving them a chance to fix this and send me a new one that is not pre colored. They also removed my review I left about this wig.

I contacted the FTC about that. Thats my freedom of speech and if you offer reviews you cannot suppress them. Thats illegal. in the US.

I place an order on the 2nd of March my order should have been here on the 10 but FedEx has lost the package. I have ask the owner several times for a refund. To no avail I have gotten a refund or will the person give me my refund back because the package is lost. I have filed tickets with FedEx and have told the owner they need to file tickets also so they can get their package back whenever they find it if they find it but to my understanding it has not been found and probably will not be found. The owner has not filed any claims with FedEx concerning the package nor will the owner give me a refund concerning my money that's just floating up in the air she keeps continuing to tell me to wait on a package that is lost. I want my money back I have been in contact with her several times on the whatsapp. I have taken screenshots and will apply those screenshots so you can see how many times I have asked for a refund and she acts like she doesn't understand what she's reading when I write it and refuses to give me a refund back. I want my money back. I have said several times that I will go to my bank but I feel the need why should I have to do that when she can give me a refund back on something that I did not get because not only that she didn't even call FedEx to check and see what was going on she keeps looking on the website and the website is not telling her nothing she has to call. I have found two tickets already with FedEx concerning his package and the owner has not even found one I would like my refund of 155 back.

I placed an order with Unice totaling 405.51 for two wigs. The order number***. First, I got an email saying my items had been shipped but there was no information for tracking in the email. I had to email them asking about my order since the website guaranteed shipping within 3 days of order. I was sent an email with the tracking first for bob wig I never received, and the tracking number *** still shows in TN status has not changed in over two weeks. When I reach out first, I was told they would not help, and I had to wait to get package and return it to be refunded. I responded saying the package has not arrived and why should I have to wait for a refund when the package obviously would not arrive. I work in retail and know when a package has not made any movement in several days it is lost, and most companies process a refund after so many days of the package status not being updated. I then threaten to dispute the charges and leave a bad review I got a response saying they would "investigate" I still have not heard anything and not been refunded 163.28 for the bob wig. The wig I paid 242.23 for was horrible thin and not as advertised. This company is a scam and would recommend no one order from this company they will steal your money and not provide the product and when they provide the product it is not as advertised. Please tell all your friends not to order from this company they are horrible and the number on the website is a magic jack number which shows they are a scam I pray the lose all their business.

I updated my address on their site but they admitted to me it doesn't update on there end. and they will not send a replacement product or refund. I have ordered from this company several times. in the past 5 years i updated my mailing address but seen their product still went to my old address which was just a different apt int he same complex. i didn't have an issue going to get the product from my old apartment thinking it was user error. well last week i updated my address on unice.com again to my new house away from this area altogether and realize Unice again sent the product to the wrong address. I spoke to a rep on 2/19 and he advised me when we update on their website unice.com it doesn't transfer to them. he asked me to text him a screen shot which i did showing the billing and mailing address show updated on their website and this was in fact their error. well i started getting text messages from someone else from that same number ***, stating I need to call them to change the address. i said no where on your website does it say to call in to change the address. I advsied the new person (I assume)texting me that this was not my error it was their area due to their site not transfering the information over. we continued texting all the way to 2/21 when the person texting advised they understand what i am saying and will get with there manager then reply to me. I waited all weekend with no response and text them this morning 2/24 asking for an update on a replacement in product or a full refund and have yet to hear from them.

The first wig was blonde and was purchased 1/7/22 for $272.21 via PayPal. I went back and was reading other customer reviews on the Unice site and became excited. I saw another wig that I liked. They even have an app on Apple so I thought the company would be trustworthy. So on 1/7/22 I purchased the second wig which was dark brown V part curly for 279.31 via PayPal. I've tried working with these wigs for the past two months with high end products and the hair is ridiculously dry and mats up into a ball of knots in less than an hour after putting it on my head. I posted a message to the vendor to ask what products to use on the hair and received no response. I posted a review on their site for one of the wigs and received a text stating they received my review and requested pictures. I sent the photos on this Monday 3/21/22 and I have not heard back from them since. I checked their site and they have removed my review and have blocked me from posting further reviews. I attempted sending a dispute directly to the vendor and the site will not except the message. Their return policy is that they do not issue refunds if the wig has been worn. However there is simply no way to know if the wig will matte up if the wig is not worn. I would like to receive a refund & others should be warned about the quality of their products. I have purchased cheaper human hair wigs at the local beauty supply that have lasted 15 years or more. I began wearing weaves at the age of 12 & grew up learning how to do hair from some of the best stylist in the industry working in my mothers beauty salon. I am not a novice in this area.

I went onto the merchants website to purchase a lace front wig this is the second order they have not for filled the first order I had to ask for a refund they had the unit available on their website for purchase let me make the purchase by the way then start giving me the runaround saying they don't have it it would take a week it would take two weeks and he asked me if I wanted a different item and then they as I told them just give me my money or give me my item so eventually after about a week I got my money so now I just placed the order on February 12 they emailed me again after I placed the order saying that now this item is in stock but on the website it said that it was available and ready to ship in 2 to 3 days so now here we are seven days later I still don't have it and they're emailing me harassing me now telling me pick something else do you want something else will send you something else in the US 2 to 3 days Xpress and I said no I want what I ordered and I said this is fraudulent on your website you have these items that are available for purchase and then you're misleading people because they're not available as soon as you order it and they get your money they tell you that the item is not in stock and that you have to wait a week or two weeks and then they start trying to say what do you want to order something else pick something else this is fry their fraudulently misleading customers until using taking their money and then saying that they don't have with the with the customer has selected again this is the second time this is happened to me and I believe this merchant is being scamming people

On October 27, I purchased a 28in HD 5x5 body wave wig 180% density and two 28in body wave bundles totaling $632.32 online. I signed up for a payment plan through Klarna to do 4 biweekly installments of $158.08. I have already paid one installment of $158.08 on October 28. The package was supposedly delivered to my address by FedEx on November 1, 2022 but I never received it. I emailed UNICE hair to report the missing package and they instructed me to look around my home and ask my neighbors. Which I did with no luck on finding the package. UNICE also instructed me to file a complaint with FedEx, which I did, but the investigation showed the driver placed the package on my porch. I never received such package. I asked UNICE multiple times if they can replace my order and they are refusing to replace the entire order. They are offering me shorter lengths like 16in 18in, 26in, etc...Instead of the 28in wig & two 28in bundles. They continue to refuse to replace my original order with the same products I ordered. So I asked, if they are going to send substitute products then will my total amount due on Klarna be adjusted cheaper? UNICE said no. They say I am still responsible for the entire bill. That's not fair. I am responsible to pay for an order I never received and an order UNICE is refusing to replace. I would like my partial payment money back and the remaining bill due on Klarna to be canceled. I have had numerous orders from other companies I paid off successfully on Klarna. But now Klarna is demanding payment for an order I never received. I really don't want this to affect my credit. I will NEVER purchase from UNICE again!

I have done everything this company asked me to do in regards to this item, but when I showed proof an ask for a refund they stop responding I order a 24 inch 180 density full lace human wig and the wig I received was not what I ordered, it does not look anything like the wig they are advertising on their website, it was 22 inches I measured it, and was supposed to be 24 inches, it is supposed to be 180 density it is not, it is extremely thin, and does not look anything like the picture on their website, I have messaged them on their Facebook page, Facebook Messenger, Instagram, text message, I sent a chat to them on their website, and I even sent them an email to their support and they have not responded to me, FINALLY! I received 2 emails stating that they did not receive a picture of the wig I received which was not true, I had already sent several pictures of the wig and a side by side picture showing them that what they sent me was not the same wig on their website, then they said they received the email with the picture of my wig and told me to stretch out the wig so that it would reach 24 inches and then send them another picture, no matter what the wig they sent me is still not the same wig on the website, Majority of the wigs they are advertising on their website are the same wigs that have been posted on other online site that also selling wigs,I received a text message from them today 5/1 asking the same questions, asking for more pictures and of course I sent more pictures, but as soon as I asked about getting a refund again they stop responding, All I want is to send this wig back to them and get a refund for the $287.77 that I paid them