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Lane Bryant Customer Service Phone, Email, Contacts

Lane Bryant
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1.4 72 Reviews

Lane Bryant Complaints Summary

5 Resolved
63 Unresolved
Our verdict: If considering services from Lane Bryant with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lane Bryant reviews & complaints 72

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R
4:36 pm EDT
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Lane Bryant Customer service

I went into the store in Warwick Mall today with my mom. I had some bras to return that I had bought online. There was no one else in the store and both sales associates were talking to the Fedex delivery man. I walked up to the desk and the girl behind the desk took my bag. The girl on the floor asked me what I was returning. Before I could speak she began to bombard me with questions. "What's the story, it looks like you have a story" I said I bought the wrong bras online. I told her what kind they were and she said no they weren't. The other sales person looked at the receipt and they were purcased on 12/30/20. She said "Oh I can't do anything with these, it's too late" The other associate was loudly chiming in saying that they were so old they were probably on clearance and why did I wait so long, etc... She said we were open too so why did you wait. I didn't appreciate being reprimanded by her at all. I told them to throw them away. One associate said I could donate them "poor people wear bras too, you know" I took them and left the store. My mom and I were both ready to make purchases and I was going to open a credit card. Instead they lost my business forever. It's no wonder the store was empty. There are not many places to purchase plus size clothes and it's a shame that these 2 women are at the counter. I believe they are both managers. I don't know their names but it was around noon time today 5/26/21 at the Warwick RI store. I have been a loyal customer for many years. No one should be treated that way.

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Lisalynn78
OAKDALE, US
Nov 22, 2021 1:33 pm EST
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sorry I just realized I put this in the wrong place. my apologies

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Lisalynn78
OAKDALE, US
Nov 22, 2021 1:30 pm EST
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I placed an online order 10/24/21 for two bras during a " buy one get one 90% off " sale. The order still says it is processing a month later. I received an email about rating my order but I did not get notified it was sent to the store I requested. I called the store number and was routed to what seemed to be a call center. They said that the order was still processing. In the mean time I get multiple emails a day about online sales. I emailed customer service to ask about my order status, to tell them I'm being asked to review an order I do not have and that I see sales keep on going on bras etc yet its taking an extended period of time. I asked if I can obtain the sale price if I go into the store and find the bras I need. The response from them was that my order is processing, I can check back as often as I would like and I can not have the online price if I find it in the store. I'm a little puzzled and frustrated. How can you continue to have bra sales if you can't fulfill orders with in a month or at least tell me more of a status than " processing".

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10:59 pm EDT

Lane Bryant Customer Service is discriminatory

I'm an online live chat, Tre T the assistant was racist towards me. This is not acceptable. I am including screen shots complied into one image. They are not holding up to their campaign for diversity and inclusivity campaign launched just over a year ago. Since that claim to to promote diversity and inclusivity, I asked simple questions about where I could find items. It ended the in a racist comment and Tre T shutting out the chat abruptly

Desired outcome: An apology, dedication to TRUE equality

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10:21 am EDT

Lane Bryant Sue c service to lb after 30 + years

To whom it may concern,

This email to go to the LB CEO, HR, or anyone who cares about the employees. 
I live in Rochester /Update NY and I've been 2 times - LB employee at the Greece Ridge Mall under 2 different managers; I worked 2004 - 2006 and then again 2014 - 2016. The reason for my email is to discuss ONE person that's been there both times Sue (aka Sue C.). Sue is an older woman that has dedicated over 30 plus years of her life to LB. I recently ran into her and she shared that she's just beat Cancer amongst other medical conditions Sue keeps her spirits high and takes the time to reach out to her former colleagues.  I was sadden to find out that on Sue's final days with LB... she was not given a bigger, BETTER send-off.  I can't believe that this is the treatment women get for selling WOMEN's clothing for 30+ years.  I am DISGUSTED and will stop shopping there and I will use my voice and social media to share Sue's story (the hypocrisy), wherever I can. 30 + years away from her family, 30 + on her feet, 30 + years of changes in management, 30 + years of minimum wage, and then sad send-off by a petty manager (Patty the current store manager).  Sue does not know I am writing this, because she wouldn't want me to, but when I saw that you have a "Women's Month Ad on your website" I was UTTERLY disgusted... you're all talk and you should be ashamed.  
Sue C should be treated like royalty, she's worn LB for 30 + years, she should get access to ALL the employee discounts after dedicating 30 + years to your organization REGARDLESS of who owns it. She should be featured on your NEWSLETTER - - I will continue to send this email and post on Social Media until someone contacts Sue. This type of dedication is unheard of. You have young girls today that just stop showing up... she's has worked with EVERY generation out a living. Stop celebrating Women's month when you treat dedicated women that raised their children while working 2 jobs  (one being LB)... like she's not worth YOUR time. 
Do BETTER! 

Yesenia Garcia-Key
Feel free to call or email me at 860.558.8716
[protected]@gmail.com

Desired outcome: Sue C gets Employee discount & free bra for the rest of her life and a bonus for her 30 years of dedication. Photo attached shows Sue C is on the right.

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10:58 pm EDT

Lane Bryant Shopping while black

I visited the AftonRidge SC 6210 Bayfield Parkway Concord NC 28027 location. I must say that Joyce was very nice, helpful as well as respectful. My complaint is from the time of entrance until the time of departure the employees made me very uncomfortable as I shopped this store. ALL BLACK PEOPLE do not steal. It was as if I was just shoving things in my very petite purse. I have no clue maybe this location has a high volume of stealing or thieves. I'm not one of them and shouldn't be treated as such. I spent well over $200 so to be targeted for shopping while black I suggest this location remove their prejudiced ways or their stereotypes. There were several other people in the store in every area I stepped these two women stepped. So I know I was the target.

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12:07 pm EST

Lane Bryant Customer Service/Order

To whom it may concern:

Hello,

I placed an order on December 8th for four items, which was two pajamas gifts sets, and a pajamas set that was sold separately which consists of a top and bottoms. I never received an confirmation email regarding the order. I called Lane Bryant and spoke with a representative who gave me the order number and said my items will be delivered by December 16th. However, a few days later, only my pajamas top was delivered. I called back, and the representative told me that my two pajamas sets were cancelled due to not being in stock, and they were in the process of shipping out the pajamas bottoms. I waited and December 16th came and went, I called back and spoke with the representative Julie, I explained that I will be leaving to go out of town and I won't be back until next year. She explained that they will be able to expedite my package for either 12/21 or 12/22. She said they will send me an email regarding the order. However, I never received an email regarding the order, the only email that I received was a customer service email regarding if I was satisfied with the call. However, I called Lane Bryant on 12/22 and spoke with a representative name Kim- reference number [protected]. Kim was rude, disrespectful and refused to listen and understand the situation. She kept asking for the new order number, which I did not understand because I never received a new order number. She said in order for my shipment to be expedited and new order number was generated. I explained that Julie the previous rep. used the term expedited and did not provide or suggested that I will receive a new order number. Kim refused to listen and kept repeating herself. I offered her the name of the representative that I spoke with, she replied "we don't do name, we look at notes." She displayed lack of compassion and empathy and when I asked to speak to a supervisor; it was like she ignored my request and continued to speak over me. She insisted that she will put me on hold, later she returned to the call and gave me her name and reference number before she transferring me to the supervisor Thomas. Thomas was nice and understood my frustration. He answered my questions regarding the order and explained that due to the postal service, very little can be done. He attempted to rectify the situation with a coupon, but I explained that I don't want to conduct business with Lane Bryant any longer. At this point, I would like to return the item that I did receive in the mail, and if the pajamas pants is delivered; I will be returning them as well. I will not conduct business with any company that allows employees to display this level of disrespect and also unable to provide me the service/product in a timely manner.

Desired outcome: Money returned and employee to be reprimanded

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4:29 pm EDT
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Lane Bryant Customer service supervisor

Basically, I was charged more than I agreed to on an online order. A recent promotion was get $100 off $200 order. I placed an online order then received an email stating my order was updated. The updated information was canceled items from my order. When the items were canceled this brought the actual order total to under $200, therefore I did not receive the $100 off. I call customer service and spoke with a customer service supervisor name tom or thomas who explains I got a good deal anyway without the $100 off and why I was complaining. Honestly, I never spoke with anyone so rude. I love lb! Because of this rude employee with title of supervisor I will never do business with lb or any of their other companies in the future.

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4:32 pm EDT

Lane Bryant Hours posted

Your store hours got changed due to covid. Sign on door says you will open at 12:00. Got to store at ten and w@ited. At five minutes to twelve you put up a sign will open at one. Several customers left mad... Ups could not get in for a delivery. Terible service... The staff saw all the people waiting and made no apology for the inconvience.

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11:57 pm EDT

Lane Bryant panties

Years ago your panties fit correctly. They covered my bottom. Now they don't. Bought a bigger size, but still yet they just ride up my back, past my pants. Wish I could say it was me that I'd gained too much weight. But sadly, no it is the decreased quality of your product. Or maybe it is a lack of variety to fit every woman. But they had fit at one time. Please improve your product or I will be forced to go elsewhere.

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2:18 pm EDT
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Lane Bryant rued, uncaring supervisor

I made purchases from a customer service representative over the phone on 3/12, 3/14/20 & 3/15/20. The orders were ship to store pick up. The stores closed due to covid-19 & I received a email saying my orders were going to be cancelled and a refund would be issued. I called to see if my order could be sent to my home instead of canceling. I spoke with a unconcerned supervisor name Nelson (#[protected]) that would not assist me. He spent more time debating than being helpful. I explained to him that I understood the stores being closed and delivery to them would be possible but; the order still was in transition and could simply be shipped to my home by contacting ups. He refused and I shop with lane Bryant really often. I feel the company should know about the way he handled this situation. When I explained that other stores are sending the orders to customers home; he stated that he had nothing to do with other stores. I even asked him about the orders that I have waiting at the store already received; he told me they would be canceled also. I spoke with a manager at the store and was reassured the orders would remain at the store until they reopened. He argued that also. I am extremely angry and disappointed with lane Bryant. I feel I wasn't valued at all and I spend a great amount of money with them.

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10:20 pm EST
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Lane Bryant Jeans

I had my jeans for three or four months and ripped in between the legs because they are not made to last anymore. Not satisfied! Williamsburg Va. I would like jeans to be made like they use to, thick, bootleg rhinestone jeans. As high as those jeans are should last a lifetime. Even though I'm older, I still would like to wear what the young generations wears but sexy, conservative young looking clothes.

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3:31 pm EST

Lane Bryant christmas return policy

I bought my wife a sweater for Christmas at the Lane Bryant store in the Citrus Park Mall in Tampa, Florida. It did not fit her so when I took it back to the store, I could not find the receipt. I didn't think it would be that big of a deal since I used my credit card for the purchase. The store clerk told me that without a receipt she could only give me a Lane Bryant gift card for $4.81 plus tax for a total of $5.22 on a $40.00 sweater. She said that the clerk who sold it to me should have set me up with some kind of account and if they had she could have refunded me the price I paid.

I could not believe their Christmas return policy. I wonder how many other people they rip off. I will never step foot in a Lane Bryant store or ever say anything nice about them. That will do it for me.

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Mr. Helpful
Los Angeles, US
Jan 28, 2020 6:14 pm EST

I think the problem becomes not knowing what you actually paid for the garment.

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8:46 pm EST
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Lane Bryant livi active sports bra and cotton bras

I purchased a year ago my sports bra and 2 cotton from lb. I spent quite a bit on these items, but now the sports bras wire is poking through and is so painful to wear. I tried to see if I could sew it but it can't be done. The 2 cotton bras have no support anymore. They were so comfortable when I purchased them but a year later and I literally can't wear them anymore. Is there anything that can be done?

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7:05 pm EDT

Lane Bryant representative

I am writing this in regards to an experience I had with a Mr Chavez when calling to discuss my payment options on my Lane Bryant and Victoria Secret card. I have missed payments and was calling to discuss payment options. Mr Chavez was very short with me and when I repeatedly asked about the hardship offer he kept not answering me about it. He was very condescending. I have had a hard time and gotten behind on payments with several credit cards. He was the only one that I have spoken to that I felt like he was attacking me instead of trying to help. I have never complained on a person before but after the way he made me feel I would hate for anyone else to feel the same way.

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5:48 pm EDT

Lane Bryant an employee of lanebryant

A week ago I visited lanebryant at the greece mall in Rochester ny. While I was shopping in the store. My daughter accidentally dropped a poster. she fell so bad after she started to cry. An employee of lanebryant walk toward us and started to yell at my 4 yrs old daughter for dropping the poster saying "are you kidding me, you guys come to cause problems here"
That employee was so disrespectful and unprofessional. Lanebryant need to hired mor professional and respectful employees I will never shop there again that was the most horrible experience of my life

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Hejira
, US
Mar 19, 2021 9:10 pm EDT

I'm glad today's experience ended on a positive note. However, I'll never shop at the La Habra, CA store again. When I purchased a $52.95 item weeks before, I was very clear about how I wanted to make sure that it was the right size before buying another. I'd lost weight and didn't know what my current size would be. The saleswoman seemed disappointed and rung up my measly amount and gave me a $25 coupon along with my receipt. Once that coupon became effective, I tried to use it at the same location, but the (same) saleswoman today told me I had to buy 2 items in order to get the discount. It was not a Buy One/Get One coupon. It clearly stated that if I bought any ITEM at $50 I'd get a $25 discount. I'm surprised at a few things: the saleswoman argued with me about a simply written little coupon; she didn't offer to contact someone at a higher level or consult her co-worker to see if she misunderstood; she didn't respond when I said how disappointed I was that I'd driven out of my way to what used to be my favorite Lane Bryant store. Nothing. I went to another store several miles out of the way. The experience was the complete opposite. The saleswoman was amazing. I showed her the coupon although I feared someone was going to prove that I didn't understand the terms of it. She clearly said it was applicable to my $58 purchase. I walked out of the store a happy camper. The puzzling part of all this for me? I went to a lower-income demographic mall and got better treatment than a higher-income shopping center.

I truly hope Lane Bryant gives the La Habra store's saleswoman current training on coupons and customer service. I also hope that someone's comment that the La Habra saleswoman was probably trying to "up sell" me is not true. If it is, I'll have to find my garments elsewhere. Unfortunately I think Cacique is exclusively Lane Bryant's. Catherine's got shut down. I don't shop online. I'm a senior citizen and prefer chatting with real people vs. robots. Thank you for reading this and best of health to everyone during this pandemic.

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7:41 pm EDT

Lane Bryant credit card activation

I received my new card in the mail and hadn't activated it yet. I finally did and was transferred to a customer service rep. I verified my name and address. For whatever reason the rep could not get my street address correct and I repeated 3 more times with her still not hearing it correctly or what ever reason. She started arguing with me to slow down and not to talk so fast. After enough of her sassy nasty attitude, I asked to speak with someone else and she immediately got mad and said there was no one else and she stated she was the only one and to just give her my information again. I asked again to speak with a supervisor and she hung up on me.

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12:19 pm EDT

Lane Bryant feeling uncomfortable

On yesterday September 7, 2019 while shopping at Lane Bryant my daughter was follow around the store while I was trying on clothes. She stated each time she brought an item from the fitting room to get another size. Three of the workers were following her and watching. I spent $189.00 for my daughter to feel uncomfortable, beside that I was over charge. I brought a strapless bra to be exchange or return. The clerk charge me the bra again, she did not exchange the item. Now on a beautiful Sunday instead of relaxing I have to bring the item back for a double return. I love shopping at Lane Bryant it is my favortie store. Yesterday was truly hurting. I told my daughter when she goes back out to tell the clerks "can I help you because you guys are watching me toooo much."
She did not because she does not like confrontation. Store number 06242.

Best Regards,
Unsatisfied Customer

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4:42 pm EDT

Lane Bryant I am complaining about no one seem like they can't help me!! I had a issue with my insurance company and that resulted in a check being returned.

I am very upset and thinking about no longer shopping at LB. I have been trying to resolve this every since 7/9/2019. All these number I have given to call is NO HELP! I love shopping to LB and I am trying so hard to find the check and take care of it. Please someone help me find it . It was written on July 5, 2019 and returne to my bank on July 9, 2019. My bank tol me they sent it back to Lane Bryant and Lane Bryant said call my bank or go back to the store where I wrote the check.
I WANT TO RESOLVE THIS SO I WILL BE ABLE TO WRITE CHECKS TO LANE BRYANT HELP ME PLEASE !
Sherry Douglas
[protected]
2479 Bodcau Dam Road Benton La. 71006

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12:05 am EDT

Lane Bryant horrible experience

Went to the arrowhead location in Glendale Arizona and I have the worst experience ever. The girls on the clock Kelly and Chantel were very rude and did not greet me or help me nor my sister that came in store with me. Kelly had gave off a very negative attitude and kept trying hide. Chantel did not give no mind to us at all. I'm a Lane Bryant employee and I've never had to deal with such rude experience before. I'm very disappointed with this location.

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12:46 pm EDT

Lane Bryant real women dollars

To whom this may concern:

I am disappointed in Lane Bryant's customer service department. I earn $75 in real women dollars that expired two days ago. I reached out asking if I could have an extension on the RWD to purchase items through the website today and was told no. Given the amount of money I spent through Lane Bryant, I expected that such a minimal exception could be made. Given the size of the corporation one would think the company would want to maintain its regular customers.

I would like someone to reconsider the extension request for my $75 RWD. It is not considerably a large amount of money to make a customer happy. But would definitely show you had excellent customer service and care about your shoppers.

Please reconsider so I can continue shopping with your store. I really don't want to take my business elsewhere but out of principle I will. Word of mouth goes a long ways and I'd love to share that Lane Bryant stood by its customer

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12:21 pm EDT

Lane Bryant bra promotion

Ok on i believe 8/2 i went on your site after seeing a email for $20 off full price bra well i looked around seen the scoop neck bralette one and put in my cart well the bra was $20.99 my total came to .99 $1.07 with tax i thought Woow now that's a deal so i order 4 more, they charge my card 5x for 1.07 that's still on hold but 2 days later they cancel my order! Well i chat will a couple rude people who just don't care not going to honor it the computer made a mistake and that's it pretty much your SOL which is bs! So i decided i will email and speak about it, well next morning i read a email stating they would honor it just purchase the bra and call back within 14 days and they would fix it so i didn't want to order and them not fix it so i decided i would chat and have them do it so i can make sure it worked! Well got the same rude one from day before so i emailed back pretty much a back and forth thing! But i tell you what i WILL NOT shop with a company who does not honor their prices nor stand by their word, i never put in a code i put a bra in cart said $.99 i ordered and now canceled due to company site messing up, don't understand how that's my fault i mean my card was still charged rather y'all still got on hold or not it's pulled on hold as we speak still this is false advertisement, not honoring YOUR price online and not standing by your word as the representative said y'all would honor! This company is bogus is what I'm getting out of it!

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Lane Bryant Customer Reviews Overview

Lane Bryant is a retail company specializing in women's plus-size clothing. They offer a diverse range of products including tops, dresses, pants, and swimwear, catering to sizes 10-40. Additionally, Lane Bryant provides a selection of intimates through their Cacique line, which features bras, panties, and sleepwear. The brand aims to serve the fashion and fit needs of plus-size women, with a focus on style, comfort, and quality. Customers can shop for Lane Bryant's products both online and at their various brick-and-mortar locations across the United States.

Lane Bryant In-depth Review

In summary, Lane Bryant offers a user-friendly website with a wide range of plus-size clothing. The quality and durability of their products are commendable, and they provide a good balance between price and value. Customer service is responsive, and the brand shows a strong commitment to inclusivity and social responsibility. While there is room for improvement in areas such as shipping and delivery, overall, Lane Bryant provides a positive shopping experience for plus-size individuals.

Website Navigation and User Experience

Ease of Use: Website easy to navigate. Finding products not difficult. Categories well organized.

Website Design and Layout: Design is clean and modern. Layout makes shopping simple.

Mobile Responsiveness: Site works well on mobile. No trouble shopping on phone or tablet.

Product Range and Selection

Variety of Sizes: Good range of sizes available. Cater well to plus-size customers.

Style and Trend Relevance: Fashionable options. Trends well-represented.

Availability of Different Categories: Wide selection including tops, bottoms, lingerie.

Product Quality and Durability

Material and Fabric Quality: Materials feel good and durable.

Construction and Craftsmanship: Clothes well-made. Attention to detail evident.

Longevity of Products: Clothes last long with proper care.

Sizing and Fit

Accuracy of Sizing Charts: Sizing charts helpful. Generally accurate.

Consistency Across Different Products: Sizing consistent for most products.

Fit and Comfort: Clothes fit well and comfortable to wear.

Pricing and Value for Money

Price Range and Affordability: Prices reasonable for quality. Good value for money.

Comparison with Competitor Pricing: Competitive pricing. Similar to other plus-size retailers.

Sales, Promotions, and Discounts: Frequent sales and promotions. Good discounts available.

Customer Service Experience

Responsiveness and Support: Customer service responsive. Helpful with inquiries.

Return and Exchange Policies: Return policy clear. Exchanges not complicated.

Customer Feedback and Reviews: Reviews available on site. Useful for shopping decisions.

Shipping and Delivery

Shipping Options and Costs: Various shipping options. Costs could be better.

Delivery Timescales: Delivery times reasonable but can improve.

Packaging and Condition Upon Arrival: Items arrive in good condition. Packaging adequate.

Inclusivity and Representation

Range of Models Used: Diverse models. Good representation of different body types.

Marketing and Messaging: Positive messaging. Focus on body positivity.

Commitment to Body Positivity: Brand committed to inclusivity and body positivity.

Social Responsibility and Ethics

Sustainability Practices: Some efforts in sustainability. Could provide more details.

Ethical Sourcing and Production: Claims ethical sourcing. Transparency could be better.

Community Involvement: Involved in community initiatives. Positive impact.

Loyalty Programs and Perks

Rewards Program Details: Rewards program available. Benefits for regular customers.

Membership Benefits: Members get special offers and discounts.

Exclusive Offers for Members: Exclusive deals for loyalty program members.

Online Security and Payment Options

Payment Methods Accepted: Accepts various payment methods. Convenient for customers.

Security Measures for Transactions: Transactions secure. Good security measures in place.

Data Privacy Policies: Privacy policy clear. Data seems well-protected.

Brand Reputation and History

Company Background and Milestones: Long history in plus-size fashion. Trusted brand.

Industry Standing and Recognition: Well-known in industry. Recognized for quality.

Customer Loyalty and Brand Trust: Loyal customer base. High level of trust in brand.

Accessibility and Special Features

Accessibility for Disabled Users: Site accessible. Efforts made for disabled users.

Special Tools or Features: Features like virtual fitting room could be added.

Multilingual Support: No clear information on multilingual support.

Overall Shopping Experience

Summary of Pros and Cons: Pros include quality, size range, and customer service. Cons are shipping costs and delivery times. Overall, positive experience.

Comparison with Similar Retailers: Compares well with other plus-size retailers. Stands out in quality and inclusivity.

Final Recommendations and Ratings: Recommended for plus-size shoppers. Good quality and service. Would rate 4 out of 5 stars.

How to file a complaint about Lane Bryant?

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3. Writing the title:
- Summarize the main issue with Lane Bryant in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Lane Bryant. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
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Contact Lane Bryant customer service

Phone numbers

1866 886 4731 +1 (954) 970-2205 More phone numbers

Website

www.lanebryant.com

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Use this comments board to leave complaints and reviews about Lane Bryant. Discuss the issues you have had with Lane Bryant and work with their customer service team to find a resolution.