EyeCandy's
Reviews and Complaints

I gotta say, I ain't too happy with Eyecandys. I ordered some stuff from them a while back and it's been over three months and I still ain't got everything I paid for. And when I reached out to their customer service, they were no help at all. They straight up told me that they ain't responsible for any misdelivery and that if they do get my package back, they'll only refund me minus the shipping cost. Like, what kind of nonsense is that? Ain't it their job to make sure I get what I paid for? And if they mess up, shouldn't they make it right? But nah, they just wanna take my money and run. I wouldn't recommend this website to anyone. Save yourself the trouble and shop somewhere else.

I put in my order for some lenses from Eyecandys on March 24th, but it's now June 10th and I still haven't gotten them. I've been in touch with their customer service, and at first they told me that once the package was shipped, it was out of their hands whether or not it actually made it to me. But now it seems like the package might be lost, and they said they'd send a replacement, but they haven't gotten back to me in a while. I'm feeling pretty let down by the whole experience. I was willing to be patient because I know things are tough with COVID19, but now that they're not responding to me, I'm starting to worry that this whole thing might be a scam.

I recently made a purchase from Eyecandys for two lenses, but unfortunately, I never received them. I was given a tracking number, but it turned out to be fake and the delivery never happened. I waited all day for the delivery, but it never came. To make matters worse, they created an exception at 8:27 pm and returned the package to the sender at the same time. It's clear that they never intended to deliver the package in the first place.

What's even more frustrating is that they put the blame on me for providing the wrong address, which is not true. They then asked me to pay a reshipment fee, which I did, but the same thing happened again. Another fake shipment with the same exception: wrong address provided. It's a total rip-off and I strongly advise everyone to stay away from them. They need to be prosecuted for their fraudulent behavior.

I give them zero stars and I'm extremely disappointed with their service. It's a shame that they're still in business and taking advantage of innocent customers. I hope that others will learn from my experience and avoid making the same mistake.

I gotta say, I had a pretty bad experience with Eyecandys. I ordered some contacts from them about 8 months ago, but I never got them. I reached out to their customer service team and they told me that the contacts had been returned to them. I was pretty frustrated, but I figured we could work something out.

Fast forward 6 months and I still haven't gotten my refund. I've been emailing them every week and they keep telling me that I'll get my money "this week". But it's been over 2 months now and I'm starting to lose my patience. I mean, come on, how hard is it to process a refund?

To make matters worse, they're telling me that I have to pay a 17% restocking fee when they finally do refund me. And get this - I never even sent anything back! I just never received the contacts in the first place.

Honestly, this company is a load of bull$#*!. Their customer service is terrible and they're clearly not interested in resolving issues. I'm seriously considering taking legal action at this point.

So, I gotta say, I had a pretty rough experience with Eyecandys. I ordered some lenses back in April of 2020, and I was pretty excited to get them. But let me tell you, it took forever for them to arrive. Like, we're talking middle of June here. And to make matters worse, the delivery company just sent my package back to Eyecandys without even asking me!

I was pretty ticked off about the whole thing, and I let Eyecandys know how I felt. They said they'd look into it and promised me a refund, but then they just stopped replying to my emails. And I still haven't gotten my money back!

Honestly, it's pretty disappointing. I feel like they don't really care about their customers, especially those of us who live in different countries. It's just not cool, you know?

I recently purchased toric lenses from Eyecandys and unfortunately, I have never encountered such poor quality lenses in my life. My eyes hurt terribly and my vision is extremely blurry. It is obvious that the prescriptions were given incorrectly. However, the seller does not want to take responsibility for this issue.

To make matters worse, once I placed my order, I was unable to log in to their website at all. I tried resetting my password, but it seems that my email address does not exist in their system. This is very frustrating and disappointing.

I strongly advise others to be cautious when considering purchasing from Eyecandys. It is unclear where they source their contact lenses from, and as a result, I was unable to wear the lenses I purchased. I spent USD54 on these lenses, and it feels like a complete waste of money. I regret buying from this website and would not recommend it to anyone.

I recently had an experience with Eyecandys and I must say, it was not a pleasant one. I was excited to order a pair of lenses for the upcoming holiday season and decided to pay extra for expedited shipping. However, I was disappointed to find out that the cost of shipping was almost the same as the lenses themselves. Nonetheless, I went ahead with the purchase as I wanted to receive the lenses before Christmas Eve.

To my dismay, I received a message stating that my order was no longer available, despite receiving a text message saying that they were being shipped. I was asked to choose another pair at the same price point, which I did promptly. However, it has been almost two weeks since then and I haven't received any further communication from Eyecandys. I have sent them numerous emails, almost every day, but all I receive is an automatic email saying that my email has been received.

I am extremely unhappy with this experience and feel like my money has been stolen. At the very least, I would appreciate a refund. I understand that mistakes can happen, but the lack of communication and customer service is unacceptable. I hope that Eyecandys takes this feedback seriously and improves their services in the future.

I recently bought some colored contacts from Eyecandys and I was pretty excited to try them out. I even paid extra for the expedited shipping so I could get them as soon as possible. But when they didn't arrive on time, I started to get worried. I reached out to the company to see what was going on and they gave me a tracking number, but that was it. No further help or support.

I decided to take matters into my own hands and contacted DHL myself. After some back and forth, they finally admitted that they had lost the shipment. I was pretty upset about this, especially since I had paid extra for the expedited shipping. I mean, if I'm going to pay extra for something, I expect it to arrive on time.

Now, I'm still waiting for Eyecandys to either reship my order or issue a refund. It's been a bit of a hassle and they're really dragging their feet about it. I understand that mistakes happen, but I feel like they could be doing more to make things right. At the very least, they could refund the cost of the extra shipping while they figure out the refund.

Overall, I'm pretty disappointed with my experience with Eyecandys. I was really looking forward to trying out their products, but the lack of support and slow response time has left a bad taste in my mouth. I'm not sure if I'll be ordering from them again in the future.

I recently made a purchase from Eyecandys and I have to say, I was pretty disappointed with my experience. I spent almost $150 on four boxes of one-day contact lenses, and I even paid an extra $20 for express shipping. However, when my order finally arrived, it was sent through regular post instead of the express shipping I paid for.

To make matters worse, all of my emails to the store have been ignored and any complaints I posted on their Facebook page were deleted without any explanation or apology. It's frustrating to see a company handle their slow processing and late shipment by giving me a fake tracking number. It's like they don't even care about their customers.

What really got me was the fact that it took a full month for Eyecandys to even start processing my order. And then, to top it off, they shipped it through regular post instead of the express shipping I paid for. It's my first time experiencing such poor service from an online store, and I have to say, it's left a bad taste in my mouth.

Overall, I would not recommend Eyecandys to anyone looking to purchase contact lenses online. Their reputation is bad for a reason, and I wish I had done more research before making my purchase. Save yourself the hassle and find a more reliable online store to buy from.

I ordered the Mist Grey contacts however I received the Grey contacts. The contacts I received are labeled Gray, not Mist Gray. I would like to receive the Mist Gray contacts.

My eye contacts never arrived. I ordered them in May. When I realised they will never be delivered I called their customer service and asked to resolve this issue. They confessed it was their fault and cancelled my order. With no refund.
It's been 4 months and every week you feed me with promises that I'll receive my money soon. What is your problem? What stops you from sending me my money back? Is there any option for you not to do it?

I placed an order for over three pairs of contact lenses on November 25th. When I went to check out it offered express shipping . Express shipping states the product will take 2 to 3 business days processing and then 3-5 business days for transit.

When I placed the order they replied immediately and said my order has been processed, now the status is product awaiting shipment. It has been roughly 5 business days and the status has not changed. I know it has not been that long, but then I got curious and tried to ask customer service for help.

When I tried to click 'help', it redirected me to another page and requested for me to re-type the password. I know I am typing the password right, but it won't let me log in. For a website that claims to do worldwide shipments all the time, I started to become concerned with the order I placed. If this website is legitimate it should not be difficult for the customer to reach customer service or help. This website has removed the help option from the backend and just put a link for 'help' on the page that does not work.

I started looking at online reviews and the majority of the customers that had ordered from this website never received their product or their money back.

Since I paid an additional 30 USD for express shipment, I want my product to come on time. Looking at the timeline now, I do not think the product is going to be coming on time or if at all.

I want eyecandy to respond to my inquiry to where my order is? Will it be on time? If not I want my money back as soon as possible.

My order is #192474, I just want a response! You can not charge someone extra shipping if you have no intention of expediting the shipment.

Hello. I have ordered a pair of Freshlook color lenses and received the wrong color. I did not open the package and never tried them on. I immediately emailed EyeCandy's company hoping to get a replacement and they said that they need some time to resolve the issue. And every time I asked them about the replacement they said the same thing, that they need more time. Totally unprofessional company. I definitely won't be ordering from them again!

I bought contact lenses from the company www.eyecandys.com. I paid extra sum for the fastest delivery, but they still haven’t shipped my order. I checked the order today, but it hasn’t been sent. I tried to contact customer services, but they haven’t responded. I don’t understand why they haven’t shipped. As well as someone can help me to contact these guys.