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Lambert & Butler
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www.lambert-and-butler.co.uk
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1.1 332 Reviews

Lambert & Butler Complaints Summary

6 Resolved
326 Unresolved
Our verdict: If considering services from Lambert & Butler with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lambert & Butler reviews & complaints 332

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5:49 pm EST

Lambert & Butler banning menthol cigs and rolling baccy

Why can cig company's decide to ban menthol cigs and rolling tobacco, yet still sell packs of 20 cigs. U banned selling pkts of ten cigs to so call stop kids buying and stop them smoking. What a load of rubbish. You and other cigarette companies have done this to make more money. I will be getting advice from citizens advice bureau and if need be go to see a solictor as this affects my human rights as a smoker. You won't stop selling cigarettes as you make too much tax on them. This is just make people to bring them from abroad.

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5:54 am EST
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Lambert & Butler cigarettes

Just bought a packet of lambert and butler cigarettes from the shop
And when I opened the packet and went to take one the filter came off
This happened for about 5 cigarettes
Then when I get one finally and go to flick the ash the cigarette falls apart
£9.99 for 20 cigarettes.
Want compensation or I'm contacting trading standards.
Coz this is a joke
Please get in touch via email ASAP

Mark
[protected]@MAIL.COM

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12:15 pm EST

Lambert & Butler cigarettes

I purchased a packet of Lambert and butler sky blue from my local tesco and was unable to smoke bout a third of them as the filter was not connected to the cigarette. I purchased 2 packets but have not opened the other one as yet so I'm not sure if it's the same problem there or not.
I would appreciate it if someone could contact me regarding this as it seems mny complaints are going by without response.

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7:30 pm EST
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Lambert & Butler lambert and butler blue

Today 2/2/2020 i purchased 40 L&b blue from my local Sainsburys store, myself and my husband both opened a pack each mine were fine but my husbands were not every cigarette had a large hole in the tip also the filter was longer then normal . There was no satisfaction while smoking one of them . Can i say i am really disgusted with this they are not cheap and i would expect them to be in better condition then this

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Update by Liz Kelly
Jan 05, 2020 11:13 pm EST

Does anybody ever reply to these complaints or are we just ignored

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8:37 pm EST

Lambert & Butler complaint

I purchased a packet of Lambert and butler silver today at my local store and once opened and I'd smoked a few I pulled 1 out for my partner and I and they was not filled with tobacco. I wouldnt mind but they are not cheap so I expect to get what I'm paying for not cigarettes half filled.

I buy this product on a daily basis and have seen this a few times and understand it can happen at times but I am the one losing out when this happens.

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1:57 pm EST
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Lambert & Butler l&b crushball

I purchased a packet from queen street store in Cardiff yesterday and every one tasted like it was menthol this is really annoying because I like to have the choice of either normal or menthol I don't expect to pay £10 for a packet of crushballs for the whole concept of them to be taken away from me I took the product back to the store and they advised me to contact yourselves

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6:25 am EST

Lambert & Butler lambert butler green

I smoke l&b green and on numerous occasions I have bought them and there is no mentol in the cigarettes not just one or two but the whole packet each time I complain to the shop but because I have opened them they can't refund them,

now it's clearly states on the packet l&b green so there's no other way for me to no other than open them and smoke them, this hasn't just happened couple's times it's a it's most times I buy them,
I can't smoke any other cigarettes and I have wasted so much money as I can't smoke them with no menthol only today bought two packs and both are like normal cigarettes. I find this terrible as it costs enough to smoke now never mind the items being wrong.

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Update by Nicola lyons
Dec 15, 2019 6:21 am EST

I smoke l&b green and on numerous occasions I have bought them and there is no mentol in the cigarettes not just one or two but the whole packet each time I complain to the shop but because I have opened them they can't refund them,

now it's clearly states on the packet l&b green so there's no other way for me to no other than open them and smoke them, this hasn't just happened couple's times it's a it's most times I buy them, Why does this happen and can I get refunded these are the only cigarettes I can smoke but I can't keep buying them and not being able to smoke them it's like a lottery.

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10:21 am EST
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Lambert & Butler cigarettes

Today I have had a horrific experience and I demand satisfaction. Today I did as I do any other day and rolled a morning cannabis joint to do this it requires me to twist out the innings of a cigarette into a joint skin, I used a L&B super king real blue and inside I found a long strand of white plastic. I am just glad I had twisted it out and not smoked it unaware of what was inside. You should be ashamed to have such lack of product quality standard to think this could Ever be in a [censored] I've smoked made by your company or anyone has ever bought from your company is a scary thought. I still have the strand if you want it back as it's not what I actually wanted or paid for.

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7:57 am EST

Lambert & Butler silver

I purchased a packet of 20 lambert and butler silver yesterday from my local newsagent. After lighting my first cigarette out the packet it tasted horrible wasn't burning properly and it was burning my lips soon as it got to the writing on the cigarette I thought maybe it was just a dodgy [censored] in the packet but it's happened with every cigarette I've smoked out the packet which isn't enjoyable I have had the same experience with Richmond hence to why I started smoking lambert and butler hopefully this is just a once off and not an occurring problem.

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1:27 pm EDT

Lambert & Butler lambert & butler

I buy this product in 100 packs from my local Tesco store. On several separate occasions I've bought the pack of 100 which some of the cigarettes have been broken or the paper around the filters haven't fitted properly so almost impossible to inhale. Myself & husband have smoked this brand for thirty years & feel disappointed by the quality of your product as it's a expensive habit.

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8:22 am EDT

Lambert & Butler bright air filter cigarettes

Dear sirs. I have complained previously and received no response so once again am writing to you in hope this complaint is acknowledged. Unfortunately my husband smokes and chooses you bright air filter as his cigarette of choice. Your bright air filter are constantly either going out when smoking and worst of all the ends are constantly falling off. This is very frustrating and dangerous. So far I'm going to have to replace my carpet in my living room, bedroom and, bedding, cushions a d seats on sofa, (full sofa as cushions to match can't be purchased) and clothing. It is ridiculous. The damage this has caused and is continuing to cause is having a massive financial impact on my family. I know my husband chooses to smoke and he chooses where to smoke but you do not expect a product costing £9.00 a packet almost, an expensive habbit/addiction to pose as much as a fire risk as it does, a health risk yes but not to be dangerous in other ways and cause damage to material possessions because of poor quality products. I would appreciate a response to this complaint and if needed I can send photos of the damage caused as I am unable to upload on here. You can also call me on [protected]. Regards

Angela Yule

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4:36 am EDT

Lambert & Butler lambert and butler original silver

Hi. I purchased a 20 pack of Lambert and Butler Original silver from my local Spar shop in Leven, (Fife Scotland) upon opening my pack there was one or two cigarettes that appeared to be damaged but the pack was not.. I had four cigarettes in total that were non smokable.. I am pretty annoyed specially as they cost me £10.40 for 16 cigarettes instead of 20!

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12:52 pm EDT

Lambert & Butler l & b real blue

I bought a pack of 20 lambert and butler real blue from a Morrison store, when I opened the pack up there was only 13 cigarettes but the packet what perfectly sealed as normal, I complained to the morrrisons store but they said that they aren't responsible and I need to contact the supplier themselves to resolve my issue so this is what I am doing, I use lambert and butler often and am disappointed by this and hope it is resolved
Many thanks
Tom

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3:03 pm EDT

Lambert & Butler bookers admitted that imperial sold them fake [censored]s!!

Hi!
I am retailer and I sell tabocco.
Last week one of my regular customers came in and said that last Lambert's he bought from me are fake!
Despite I know I buy them from Bookers and I have never changed supplier.
I have assumed that he is in bad mood .
Then more complaints started to rolling in.
People were showing me that tabocco is falling out and paper is burning fast.
In some cigaretes the paper was open.
So I called to my local bookers and asked
:" Are you aware of fake Lambert at your branch?"
The woman on the phone said :"yes we are aware!"
I have asked her :' how does it makes us retailers feel when we lose our customers ?!And I will be calling to fake Britain and newspapers!" And hanged up .
Next day manager called from Bookers said that all retailers must return all Lambert silver and also all opened packets by customers who wanted money back and they will refund us!
If we small shops would be selling fake [censored]s then we would be all over the media! But because it's Bookers (who gets supplied by Imperial) not even one word is mentioned in media!
It's multimillion company!
#rant...
Please do not blame your retailers if your Lambert feels bad quality.

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12:55 pm EDT

Lambert & Butler Silver

Hi mr Butler I have been smoking your cigarettes for over 20 years now and have totally enjoyed them, but unfortunately today I have had a bad cig! It was ripped in the packaging process I imagine and I'm quite upset by this 😢, I hope we can rectify this as soon as possible, and hope to continue to buy your brand. Thanks Tanya Gregson

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3:08 pm EDT
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Lambert & Butler cigarettes

Hi there bort a pack of cigarettes and as I went to smoke one half of it fell out and a few other I really not happy when I'm paying 9 pound odd for them I really like buying them but I thought I put a complaint or other wise I go to different cigs hope you could sort out the problem and I really hope I anit a problem never complained before and dont wish to

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5:29 am EDT

Lambert & Butler original silver

I bought 3 packets on Saturday 21/09/19, as soon as I opened the first packet I noticed a seal on the opening like you would get if bought abroad, I just put it down to new packaging but on opening them they did not taste like they usually do! I've been smoking for nearly 20 years and only smoke L&B original silver and I've never had a problem! I smoked them anyway because I paid over £30 for them and thought it may just be new packaging, but I've now come out with ulcers all in my mouth which has NEVER happened before! Have you got new packaging or are these fake? The writing above the filter where it usually says ‘lambert & butler' Is faded so much it can barley be seen! I begrudge paying so much money for something that has clearly been changed! I don't see the need to change something when there was no problem with it in the first place! There was also another cigarette inside the packet and around the filter it said JPS? I didn't notice this until I had already smoked half of it but Surely if we ask for and pay for a certain brand that's what we should get without another brand of cigarette being in the packet! I went to 3 separate shops around my area to check if they had this seal and enquired which wholesalers they buy from and they all confirmed they buy from the same wholesaler which was bookers in York! So either you've changed the packaging and the cigarettes which are awful... or... bookers are selling fake cigarettes

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3:40 pm EDT

Lambert & Butler lambert and butler original silver cigarettes

I purchased two packets of lambert and butler original silver cigarettes, there are torn cigarettes in both of them and not much tobacco I don't know if it is just a bad batch but I smoke this brand regularly and havnt had any problems with them in the past, but with having two packets in the same poor condition I feel I need to complain because as you are well aware they are quite costly .

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2:53 pm EDT

Lambert & Butler lambert and butler real blue

The packets are shoddy, for quite some time now the packets are falling apart at the flaps on the top of side of the packet. After looking at it there's hardly any glue to stick it together.
I've literally got the one cig out and its fallen to pieces now my cigs aren't going to stay fresh for long.
Also the tobacco keeps falling out and in some cases there's about a third of the cig missing.
They keep going up in price but the quality is going down rapidly.
Sort it out or is that the masterplan to get people to buy more cigs?

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Willie W83
, GB
Nov 27, 2019 1:45 pm EST

Lamb & butler blue packs are falling to bits! Every day I end up with a couple of broken cigs by the time I finish my packet, why were the packaging changed? They cost enough, get a grip.

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3:48 pm EDT
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Lambert & Butler are these english cigarettes they don’t seem it bought from co-op shop

Can you please advise me if these cigarettes are original and not fake ?. I bought them this afternoon from my local Co-op convenience store on Woodhouse Lane, Wigan, Greater Manchester .
They don't taste the same as normal Lambert & Butler, they go out half way through smoking and the strength doesn't appear the same either . Also the packaging is different there is a paper tag on the outside of the box .

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Lambert & Butler In-depth Review

Overview: Lambert & Butler is a well-established company in the tobacco industry, known for its high-quality products and commitment to customer satisfaction. With a mission to provide exceptional tobacco products, Lambert & Butler values integrity, innovation, and excellence.

Product Range: Lambert & Butler offers a diverse range of tobacco products, catering to the preferences of different customers. Their products are known for their exceptional quality, variety, and uniqueness. When compared to competitors, Lambert & Butler stands out with their premium offerings and attention to detail.

Pricing: Lambert & Butler adopts a strategic pricing approach, ensuring their products are affordable without compromising on quality. Their pricing is competitive within the industry, offering customers great value for money. When compared to similar businesses, Lambert & Butler's pricing is reasonable and in line with market standards.

Customer Service: Lambert & Butler excels in customer service, providing a seamless experience for their customers. Their team is highly responsive, helpful, and professional, addressing customer queries and concerns promptly. Customer feedback and reviews consistently highlight the exceptional customer service provided by Lambert & Butler.

Website Design and User Experience: Lambert & Butler's website is designed with user experience in mind. The layout is intuitive, making it easy for customers to navigate and find the information they need. The search capabilities are efficient, allowing users to quickly locate specific products. Overall, the website offers a smooth and accessible user experience.

Shipping and Delivery: Lambert & Butler's shipping and delivery policies are efficient and reliable. They prioritize timely delivery, ensuring customers receive their orders promptly. There are no excessive additional charges, and the restrictions are minimal, providing a hassle-free experience for customers.

Return and Refund Policy: Lambert & Butler's return and refund policies are fair and customer-friendly. The process is straightforward, and the company is responsive to customer requests. There are no unnecessary limitations or conditions, making it easy for customers to initiate returns or seek refunds.

Social Responsibility: Lambert & Butler demonstrates a strong commitment to social and environmental responsibility. They prioritize sustainability practices, actively engage in community involvement, and ensure ethical sourcing of their products. Lambert & Butler's initiatives and partnerships in this area further showcase their dedication to making a positive impact.

Reputation and Trustworthiness: Lambert & Butler has built a solid reputation in the industry, earning the trust of customers. They are known for their reliability, credibility, and commitment to delivering exceptional products and services. Customer reviews, ratings, and testimonials consistently reflect the positive experiences customers have had with Lambert & Butler.

Overall Rating: Lambert & Butler receives a high overall rating based on their exceptional product range, competitive pricing, outstanding customer service, user-friendly website, efficient shipping and delivery, customer-friendly return and refund policies, commitment to social responsibility, and strong reputation. Their strengths lie in their quality products, customer-centric approach, and ethical practices. Potential customers are highly recommended to choose Lambert & Butler for a satisfying tobacco experience.

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Contact Lambert & Butler customer service

Phone number

+44 117 963 6636

Website

www.lambert-and-butler.co.uk

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