Lambert & Butler’s earns a 1.1-star rating from 337 reviews, showing that the majority of smokers are dissatisfied with their cigarettes.
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lambert and butler original
My complaint is regarding Lambert and butler original, both my partner and I have smoked L&B for over 19 years and regardless of price increases and family and friends switching to other cheaper brands we have stayed loyal to L&B and never changed.
Over the last few months we have noticed the decline of quality, we have also tried EU Lambert and butler and they seem fine but the UK ones are a disgrace, they are often loose and tobacco falls out, and often they are very tight and can't get a puff.
The taste is getting unbearable leaving a horrible dry aftertaste, sometimes feels like throat is burning.
You have advertised on the box trusted and quality. I completely disagree the quality has massively declined and both my partner and I have lost trust in the brand which is a shame.
I find it shocking we are getting charged nearly 9 pound for them would expect to get lot better for the money
Would appreciate any feedback from you and will look forward to hearing from you
I hope your quality control improves as we are both ready to switch brands
Many thanks Rebecca platt
cigarettes
I have been smoking lambert and butler cigarettes for several years now i smoke 3-4 pkts a day but i bought them yesterday the 25th of june and they were the new design pkt but when i lit ne they did not taste the same i had my son to try one and he said the same they made my tongue tingle and was burning the back of my throat so i don't know what they have put in them but they are not the same and they were the only cigarettes i could smoke i had to go around a few shops to find the ones with the old design on so i could have my cigarettes for yesterday i have to do the same again today and go around a few shop until i find some if i can not find any i don't know what i am going to do as i can not smoke the new design one's or any other brand of cigarettes so please can you make some suggestions on what am able to do bout this
cigarettes
I have been smoking your Brand of cigarettes for many many years and I swapped to the blue when they started being produced and never had a problem with the price or the product.
I buy my cigarettes weekly and recently I have found that in the 4 packets I buy per week there have been at least 2 or 3 of the cigarettes in every pack that have not been to my satisfaction.
Twice the end of the cigarette has fallen off and nearly burnt my carpet, the cigarettes have been burning down very quickly and I do not feel that this is acceptable from a brand as big as yours.
I do not want to swap brands but I do feel that even though the lambert blue are great value for money I should not have to be wary when I smoke them.
I just wanted to make you aware of my concerns.
Thankyou
quality
I purchased a sleeve of 200 L&B ### to find half the ### were not brand marked with the L&B ink mark just above the tips and a few had up to 3 on one ###..This is the first problem ive had with this company and i will be taking further action if nothing is done about it thanks for your time.
a pin in my #
As I was smoking my ### as that what ### are for I was talking to my sun and he when mum some thing coming out of your ### so I pulled it out and it a pin and I'm not very happy as this could of killed me if it when down the ### and I would like a sorry off the boss of lambert and butler and if you don't sort this out with a formal apology I will be taking the their you secretly Chantelle bellsmythe
Hi i bought a 20 pack of lambert and butler silver from my local supermarket on 8/1/16 as from photo i have smoked most of them but have had 3 now that the filters were separtated from the actual cigarette hope you can help thank you
lambert butler cigarettes
My girlfriend bought lambert & butler cigarettes out off asda in Perth she was sitting at home and the butt off her cigarette came off in her mouth and I asked her for one as I didn't have any off my own rolled so as I was smoking it the head where it's lite came off and fell onto my lap and put a hole in my new golf trousers and I ain't happy with it as my girlfriend just bought me them.
unsatisfied with product
I have been a smoker of your product for over 7 years and have never been dissatisfied up untill recent months . I smoke upto 30 cigarettes a day and can spend upto £80 a week on your product but recently I have found in every other packet I buy there is at least one cigarette with a little hole in as if some one has took a sewing needle and pierced them some times there is upto 3 cigarettes with them in witch makes smoking them less satisfiying as I am unable to get a proper drag from them so I'm have to smoke another straight after I have always been a loyal customer of lambert and butler but something needs to be done as I said i have never been dissatisfied with your product up untill recent months but this has become a regular thing an is starting to get very frustrating . Many thanks shannon chaffe
I smoke the lambert and butler real blue cigarettes and today at work when I took one out to smoke I realised there was only half a ### of tobacco. Not happy one bit about this as there's wasn't any in the bottom of the pack so the tobacco couldn't of fallen out. Not one bit happy about this as the shop I brought them from wont do anything about it, this has happened to me a few times over the last couple of months and now it has gone beyond funny. Hopefully something will be done about this as I enjoy smoking lambert and butlers but I refuse to pay the price if the product is not worth it!
Thanks,
Nathan Patterson
damaged packets and cigs
I brought 200 cigs from Tesco I got home opened all the packaging the boxes were damaged I went to the shop cause I had opened the card board sleeve they had no proof I didn't damaghe them so didn't give me a refund I am not happy I want something sorting as the cigarettes were broken so ended up putting them in the bin I am not happy at all hope this issue gets resolved
I bought 100 cigerettes from a shop in belfast and in 2 packs 4 or 5 ### were broken. When I tried to return them they wouldn't because I didn't have receipt but they didn't give me one in the first place. What do I do?
box not made rite and contents damaged
Bought a ten pack of lambert and butler and the box was not put together rite and the tips were damaged, shop I got them from told me to contact the company to complain. I am not stasfied with this product as I buy these cigs everyday for the past 20 year's. Am now thinking of changing to a other brand.
20 years of smoking the same brand and buying a pack every day according to your complaint and you are dropping them for 1 mistake in that 20 years...
I love the loyalty of people...
faulty goods
After purchasing 100 lambert and butler to take away with me on a country break (As there is no shops locally). I was extremely annoyed to find on openi the multie pack every cigarette had a small whole in them. Your products are not cheap at the best of times so to waste £40 only to be told by asda the store where I purchased them they would not exchange or refund me as it was a manufacture fault and in turn nothing to do with them. I have been a loyal customer for 15 years and its soil destroying to have put 100 cigarets in the bin. I would appreciate some feed back on this matter or I will be forced to change to an alternative brand!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently purchased 200 lamberts from my local sainsburys to take back to work with me I work in a remote village in Cumbria every single cigarette I pulled out the box the end fell of I am really disappointed as the they are far from cheap and had to travel 45 mile to purchase more I would like to be reimbursed with more cigarettes or. Full refund this the second time I have complained and still know feed back you can contact me on my email bobbygittins94@outlook.com
I bought 60 lambert and butler ### and they where faulty I couldn't get a puff off them and the ends kept falling off, , I took them back to the shop and they said nothing they could do its not there fault, so I'm not happy as they cost a lot off money
faulty dangerous tabs
Myself and my husband are smokers and i wouldnt normally complain but today we bought 80 tabs lambert and butler as usual, we had 6 tabs out ov the 3rd box and i had lit the 7th tab up, was smoking it and it kind if made a bang sound alot of smoke came from the tab and it smelt funny, we were shocked and put it down to a faulty tab, couple of hours later my husband lit a tab up and the same thing happened again, its as if there is something been put into the tabs, it happened again with 1 tab out of the 4th box, i am shocked you wouldnt expect something like this to happen, and dont no what to do, i dont no what was in the tabs and i am unsure if i will keep buying the same brand as i dont want this to keep happening, and also if we change brands i am garented to end up with a chest infection im sorry to complain but i do find it flustrating and dangerous
The complaint has been investigated and resolved to the customer’s satisfaction.
Been smoking lambert and butler for years and have had no complaints to now . Bought forty two days ago some of them the brown tip is not completed wonder why icould not smoke it . As cigs are expensive now am thinking of changing brands . Am very dissappointed.
found rubber/plastic in my cigarette
I was sat here and decided to smoke a Lambert & butler silver king size. only to find a huge piece of black rubber/plastic rolled up into the cigarette. Now I know smoking is harmful to my health but no where on this pack does it say you will be smoking rubber or plastic or it may contain such items as plastic/rubber instead of tobacco. And after inhaling dousing the cigarette under a could tap and finding out this is what was in this cigarette I am seriously going to contact the press and anyone else that will listen to have this product removed from shelves as it seems like this company doesn't care about what they put in their product just as long as they can scam and do more harm to people and oh well if they kill people off faster not their bother because of their warning labels. Hmmmm guessing they should let people know they won't be already smoking all the rest of the stuff they put into the tobacco but the stuff that isn't tobacco at all. Guess my lawyers will have a field day with this one. And yes the remainder of the product is being sent to them so they can confirm this actually cam out of the same cigarette as well as the rest of the cigarettes from the pack.
I found this half way through my cigarette
photo
I found a small chunk of rubber in my Rothmans "of London" edition. As I went to smoke it, the cylindrical tube wasn't perfect so I decided to look inside to find a lump of tobacco-looking material. Bit on it and it felt just like rubber. I am unhappy with British American Tobacco, and their ingredients should be thoroughly searched and monitored to avoid this, unless this of course is an intentional move by the company to sell 90% tobacco 10% cigarettes. Oh no, this will not end well if they want to endanger human health (even more). I have a photo attached.
cigarettes
I have recently purchased 200 Lambert and butler cigarettes from a local store (tesco), every packet's where damaged, also mosted of the cigarettes where damaged, but the outer packaging was OK. i am not happy at all with my purchase because cigarettes are expensive and the store would not refund my purchase, due to it not being there fault so i have lost out on a lot of money an have no cigarettes, Ceri Pickstock
Read full review of Lambert & Butler and 29 commentsheart palpitations
When I was smoking my usual brand of cigarettes - Lambert and Butler Gold (lights) I noticed that I started having heart palpitations. This is not normal for me, and it got that bad that I couldn't sleep. I suspected that it may be the cigarettes and so I changed my brand and started smoking Silk Cut instead. The palpitations stopped. These cigarettes are also 'lights' and so the strength of them are pretty much the same. When consulting with a friend who also used to smoke Lambert and Butler Gold, she also reported the same symptoms - she thought it was just the fact that she was smoking that caused the palpitations and so quit smoking altogether.
As an experiment, when my packet of Silk Cut finished, I decided to buy a packet of 10 Lambert and Butler lights to see if my symptoms returned. The results were that I did start to suffer palpitations again. Upon then returning to smoking Silk Cut, the palpitations have stopped.
The results of this experiment have given me no choice but to come to the conclusion that Lambert and Butler must have changed the content of their Gold cigarettes, putting something else in them to cause these symptoms in myself and my friend.
Has anyone else experienced the same thing? How do we go about finding someone to test the theory properly and investigate exactly what goes into Lambert and Butler Gold cigarettes, to cause this effect?
If you can't say anything remotely helpful, then don't speak. Well done Sherlock - what's the point of telling a smoker something they already know. As soon as you tell a smoker that smoking will kill them, it makes them feel anxious ...and what's the first thing a smoker does when they feel anxious? ...I'm sure you can work that one out Mr Holmes. So actually you're not helping matters.
The complaint has been investigated and resolved to the customer’s satisfaction.
lambert and lamber is fake and not who they say they are
I f I had a scanner Then I would love to post the papers report I recived back from them cause it looks like only one person signs that report not a team. and looks like mine equal the same as all the other people that they have rip off also, That is weird if your graded fair and everyone that is turned down all of are reports read we only had an 84 ? that...
Read full review of Lambert & Butler and 6 commentsfraud
Lambert and Lambert say that they market patents, while they only give you a 3 papers evaluation for $150, even the evaluation is not objective or thorough, this is a real fraud simply because they don't do what they say they do, they don't market patents or contact companies, they only take your money and run!
The complaint has been investigated and resolved to the customer’s satisfaction.
Over the past couple of weeks I've noticed the cigarettes are different. Some not filled completely with tobacco and others where the head of the cigarettes just fall off. I've burnt my car seat and various items of clothing. Also burnes my couch! Not the same quality!
18 August 2024
12.45pm approximately
Went to my local shopping center and bought a pack of cigarettes from shop, they tasted funny when smoked one. I pulled several cigarettes apart and I found mold on the butts in the middle of the cigarette.
I have opened my cigarettes to find that a few of the cigarettes have big hole in them and a couple that are not filled fully, the cost of cigarettes are high now and don’t need to find half of them faulty! I bought them from adsa at 9:36 on 15 july
No tobacco in the first half of cigarettes, the rest fell out and damaged my clothes,
I have attached pictures to show the cigarettes and also the package details. Costing the amount they do, I expect proper cigarettes. I could get better abroad. Please look into this and get back to me within the normal 5 working days complaints procedure.
I bought a packet of l&b blues from my local shop on the 14th of April lit one up the end popped Ash landed my t-shirt
and burnt a small hole in my new £89 boss t-shirt (have taken photo of packet)
The filters are moldy found this with three packets returned to the shop i purchased them and broke them in front of the owner to show them the Mould in the filter the owner even agree that they are moldy was going to show the rep selling them, mackay Queensland
Bought two packs from coop heysham morcambe they keep going out it like bits of wood in them . There is lumps in them Never had any problems before the tobacco is lumby
Very poor quality
Filters coming away from the cigarette
Considering the price in the UK 5 cigarette faulty from a pack of 20
Purchased 200 in morrisons keighley
on the 13 December 2023
Bought 20 lambert and butler silver cigs on from my local bargain booze on 6/10/2023 at around 1pm and 6 of the cigs in the pack was ripped down the side , making them unable to smoke
Good evening,
I’ve been buying lambert and butler for many years but over the last couple of months I have had packets where the filter hasn’t been correctly made, it’s all soft and doesn’t feel like there is a filter there
Lambert & Butler Reviews 0
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Lambert & Butler Contacts
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Lambert & Butler phone numbers+44 117 963 6636+44 117 963 6636Click up if you have successfully reached Lambert & Butler by calling +44 117 963 6636 phone number 33 33 users reported that they have successfully reached Lambert & Butler by calling +44 117 963 6636 phone number Click down if you have unsuccessfully reached Lambert & Butler by calling +44 117 963 6636 phone number 34 34 users reported that they have UNsuccessfully reached Lambert & Butler by calling +44 117 963 6636 phone number
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Lambert & Butler emailsconsumer.services@uk.imptob.com100%Confidence score: 100%Support
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Lambert & Butler addressPO Box 244, Upton Road, Bristol, England, Avon, BS997UJ, United Kingdom
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
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