Lambert & Butler
reviews and complaints

Friday 10th June I have found a half of a bug in my [censored] I have been smoking this brand for nearly 11 years an not once have I seen this its disgusting I couldn't even try to think where the rest of the bug is I have took pictures of the shel an ill attach it to here I am thinking about going further with this It's absolutely disgustingI would like compensating about this

I have found a big Chunk if what appears to be cardboard in my tobacco. This is not tobacco leaf as you may expect but some sort of paper/card. It not only raises a question about contamination but also the fact of getting less for my money when net weight includes this.

Price is disgusting but the main problem is the cigarette box that it comes in is absolutely disgraceful you can not open it without having to destroy it.

I have paid for 200 [censored]s, which is what I buy every month to last me.

First pack I opened and lit up a [censored] smelled of burning hair.

I ripped opened one of the [censored]s and it also had hair in it.

I have bought 200 [censored]s ever month for the last 10 years and what do I get someone's hair in my [censored]s.

Please contact me at my email or +[protected] to resolve this.

I have kept the pictures and a video of my opening the [censored] to show what's in side.

If you would like to see It let me know by either email or my my number above

I regularly buy Lambert & Butler 30gram rolling tobacco. For the last few months I have found quite distinct white human hair throughout the tobacco. This is now in every packet I open and I'm extremely dissatisfied with having human hair in my tobacco!

After buying your product regularly I think this is disgusting and the quality control is obviously extremely poor.

I will be seeking legal information regarding this because it's beyond a joke now!

I’ve bought a packet of your cigarettes an I have damage cigarette

I've purchased a 50gram pouch emptied contents and it weighs 32gram. what are yousplaying at.

[protected]@gmail.com

[protected]

There was 21 ciggerrets in the packet and my ciggerretts were ruined

I have had issues with box totally ripping down each side and not keeping the cigarettes fresh and contained I have ended up throwing cigarettes away due to them tasting stale

I have been buying my cigarettes from the same shop for years 20 cigarettes I buy some from Asda a this week and get 21 cigarettes in a pack and payed the same price as a 20 pack

The sticker that is now on the side of the pack and attached to opening is an absolute disgrace!

Rips the top every single time leaving you with damaged pack then damaged cigarettes.

It's not bad enough the price raises so much every year that you have to go and ruin the packaging also?

Absolute utter disgrace!

I bought a packet of lambert and butler blue from my local convenience store on Malpas road in Newport. The packet clearly starts 20 on the bottom right corner but when I opened the packaging there were only 19 inside!

Hi, I have purchased a 200 pack of these cigarettes and every packet I am opening has got brown staining on them, which I do not want to smoke as I don’t know what it is. I have tried a few now and it seems to make me cough a lot and this doesn’t normally happen with L&B Blue cigarettes when I purchase them in the UK.

I actually bought these from Tenerife airport on my way home from holiday. Can you please look into this and explain what it is and can you resolve it please.

Regards Darren.

after trying to smoke these for 2 days only putting them out 40 seconds later due to some BLACK ASH type substance weaved into the filters greatly stopping air or smoke to pass through freely?

One tryd to cut filters in half only to find its the entire filter.

now there smoked as a camel with out filter on.

photos of these filters can be uploaded along with a demo of it in real time.

un-smokable & un enjoyable 100%.. blew over 32 australian dollars on these, wont do that again huh

1st April today I bought a 20 pack of l n b 5 cigarettes were snapped in box I tried to return to vendor costcutter in coventry but they would nt replace saing to e mail you guys to resolve this issue many thanks 😊

Hi this isn't a complaint just a query

I purchased some lambert and butler original silver 21 from my local store in the uk.

I have not heard of this brand before as they usualy say original silver without the 21, so I was wondering if it is a genuine brand please ?

I bought 100 L&B from Tesco supermarket. From the 5 packs I have had to COMPLETELY discard several cigarettes due to the cigarette not being correctly fixed to the filter. On a few occasions it has literally come away when I have flicked the cigarette. I can’t take a draw of the cigarette because the smoke flows through the filter/cigarette integration part (end of the brown paper surrounding the filter). I am extremely annoyed that I have had to go buy OTHER cigarettes because my massively expensive cigarettes are extremely LOW quality. They batch they came from clearly have not undergone quality checks. Considering the price for the product, I’d expect them to be perfect every time.

I bought a 30g pouch of Lambert &butler tobacco on Sunday 13th March from Asda Whinbush Way Darlington.

When I opened the packet I found a piece of plastic in the tabacco.

Why are these not menthol as advertised? No crush ball to make them menthol so I’m really confused.

Thanks Johanna

Bought a pouch yesterday from my local corner shop. I've been smoking this since it came out and use 2 packs a week. The pouch that I have opened tastes extremely chemically and smells strange too. I never complain but thought this may need attention as this is the 1st time this has ever happened. The barcode number is [protected]. My email is jowett.[protected]@gmail.com