Menu
Login
I have been trying unsuccessfully for over a week to make my December mortgage payment. It is not possible to pay online or by phone. Lakeview sent no notifications that there were security issues taking the website down, I found this on my own via Google search. They did send an email 2 days ago stating it was up, it is not! I encounter a white screen with no information and no way to log in. Calling just tells you that no one is available to help and hangs up. I have called multiple times and chosen several different options, getting the same results. I ALWAYS pay early and will not accept a reporting of a late payment or fees when the company is clearly at fault here! They need to reach out to their customers with concise information about what is going on, when we will actually be able to access services to make payments and confirmation they will NOT be charging fees or reporting payments as late to credit reporting! It is ridiculous that this has gone on as long as it has and that they are not keeping customers informed!
Desired outcome: I want concise communication from Lakeview when this will be resolved and in writing that no penalties or late fees will be charged as well as that no payments will be reported as late as this is not the consumers fault!
