Lakeview Loan Servicing review: Recast nightmare!!!

My wife and I started a recast of our loan on March 24 2026. This company approved our recast and immediately cashed our $400k check only to drag there feet until May 20th 2026 when I called then and demanded the approval letter to be expedited. I was told multiple times on previous calls the letter was in the mail which was a complete lie! An emailed letter was sent to me on 5/22, two days after my demand to finish this recast. I printed the final recast agreement, signed it and called Mr. Cooper/ Lakeview loan for installation to mail it back ASAP. At this time I was informed they rejected our recast. What a nightmare. We were informed our loan was being transferred to M&T Bank and we would have to go through them to recast. They know this was in the pipe line and strung us along the entire time! They wouldn't even refund our money! This has been the most ridiculous and frustrating attempt at what is the simplest transaction out there. They are holding us hostage and we are absolutely steaming! Lie after lie after lie right till the very end! I would highly advise everyone not trust this company with one of your largest investments..