The complaint has been investigated and
resolved to the customer's satisfactionResolved Lady of America — Membership cancelation
resolved to the customer's satisfaction
I am European and when I was sighning my contract I specificaly asked what would happen if I'll decide to move back. Lady at the front desk said it wont be any problem. I'll just have to email them and cancel my membership. Sure enough year later I was moving back to Europe so I contacted LOA and they asked me to email to National Fitness.
First - I signed conctract with LOA so why I have to contact someone else to cancel??
Anyway, I did that. With my cancelation letter I also emailed them my new ID from my homecoutnry.
Week later I recevied call just to tell me that they wont accept it since they can't understand my new id! Uhm daaaaa... what am I supposed to do? Translate my ID so you can understand it?? Are you kidding me? I a meantime they charge my cc!
So I emailed them confirmation letter in english from my new employer. Nobody contacted me at all but I coudl see they charged my cc AGAIN! I had to call them to see whats their problem and they just said they wouldn't accept my employment letter..
I contacted Delta airlines to send me a confirmation that I was on the board and I left country! For Delta to reply it took another month so sure enough they charged me AGAIN!
I forwarded them the Delta confirmation and I haven't hear back since!
no confirmation, no email, no call.. nothing..
I called them to make sure they got it and... they asked me for $50 cancelation fee! WOW... I never want to hear about this company ever again! STAY AWAY. There are gyms with actuall customer service out there!!!