Lady of America is not for everyone. My advice is to not sign a contract there. If you are unhappy or have a suggestion the management really is not interested in hearing it. Their monthly dues are too high for what you get. They are usually located in a shopping centre and are very small. The employees do not speak to you when you walk in the door. The clubs are advertised as being for all women of all shapes and sizes and or ages. They also advertise that you are not just a number and that they will call you by name. Not true. Since the clubs are small you tend to get little clicks or groups. So High School and juvenile right!! I recommend larger clubs where everyone is treated well and in a professional manner. Beware of who is running the club and take advantage of the week free to see what it is like first. Check out the classes, employees and the clientele. Because when you sign that contract it is written in stone until it expires.
I don't want to be in a 3 years automatic membership payments, but lady of America put me in that way without my sign and consent. That's no fair! They bring to me a # for Spanish client services, but nobody answers me. I need to cancel my membership, but I don't know how. They want my money for three years, and I'm not going to pay for that, I don't want to go any more. They told me that I need to communicate with National Fitness. I'm not going to pay for something that I'm not going to use.
I belonged to the Lady of America in Deerfield Beach, Fl. My contract with them was for three years with very little room for backing out. I married in June of 2007 and moved to Franklin, Tn while our new home in Athens, Al was being built.
We closed and moved into our new home the 21st of August and I stopped the automatic payment from my checking acct at that time and sent proof of my new residence via a copy of our deed and my marriage certificate showing the name change. Please note that there is no LOA anywhere near Athens, Al. If there was I would gladly have gone as I enjoyed my experience at the gym.
They declined my submissions as proof and said they needed closing papers so I sent them. Again declined cause they were not signed copies. Contacted the Title company and had signed copies sent. Again, declined as proof of my residence as I am not on the mortgage loan. I am not on by choice, however I am on the deed and all other legal documents.
Okay, I send them our Homestead Tax Exemption papers which has both our names on it, shows the address and date of closing and can be obtained ONLY if it is your primary residence... again... declined as proof. Finally I send my license but since I did not obtain it till Nov, they want to charge me the extra three months, plus collection fees, plus late fees, etc.
It has been a nightmare dealing with these people. All I owe them is 20% of the remaining months which is under $130 but they are trying to really take me to the cleaners. I am so sorry to have ever hooked up with this company.
I have since checked the Better Business Bureau and they have a D rating. Not good folks. Beware.
I wanted to share my experience so that others may be careful about signing any contracts.
I received a card in the mail last June (2006) about a new club that would be opening in my area. The card read, "Join for as low as 14.95 per month". I called, made my appointment and went in to find out what they had to offer.
The 14.95 option was for a higher registration fee (299) and one could only go three days a week. I opted for the "middle option" which was 29.99 per month with 149 down. Nothing was mentioned about the length of the membership. The recruiter was trying to rush me out because she had other appointments waiting for her. She told me that I could "read it at home" later. Well, when I got home and read it, I found out that I had just committed myself to a 36-month term!
My company moved locations a few months later... making the distance to the club at least a one hour drive to get there. In January, the club called me to come in and get measured (this is done to track your progress). I mentioned that I was having a great deal of difficulty getting there after work and that I was interested in changing my membership to the 14.95 one. I was told to call ABC Financial, which is the collection agency that Lady of America uses. I called and found that the gentleman on the other line was rude and told me that LOA should have NOT given me this number. He mentioned that the only way that I could cancel was to move 25 miles away from the nearest club.
Last Thursday (April 4), LOA asked me if I had any problems (since I had not been back). I mentioned that it took me an hour to get there after work. They told me to call ABC Financial. I just got off the phone with "Meagan" and she told me that I would either have to 1) Move or 2) be declared disabled by my doctor and having the doctor write a letter stating that fact. Both of those would be lies.
I cannot continue to pay for a membership that I cannot use. I cannot afford to join another club. I cannot afford to purchase additional exercise equipment until this issue can be resolved.
I just filed a complaint with the Better Business Bureau. They have three complaints against the facility. Mine will make it four.
Do not sign any contract without reading it first!!!
I hope that someone will learn from my mistake. Thank you for listening.