Billing/insurance
For quite some time I have been going to LabCorp in EastLake Fla. Because they are a PPO Provider on my insurance plan. As they did every other time they took my insurance card that has PPO provider right on the front – did a full blood panel etc. Then came the bill over $400 … nothing had been PPO’d – my insurance covered -0- — ok I call their billing...
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Rude
I left a voicemail and never received a return call. I went to the office and the lady at the desk was rude and impatient. I was inquiring about special directions my doctor attached to my test and she told me that was Labcorp's business. I remained polite and left. I'm guessing the standard's aren't very high to work there if you can't even get subpart customer service. On top of that she seemed very quick to be defensive which usually means your not on the up and up.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Lab Corp in Camillus NY is awful. I had 1 nice nurse and the rest are rude. The woman at the desk with a mask on should be fired. She was mean and unprofessional. As I was sitting there the mean desk person called in an eldery women that had to give a urine sample. She was rude to her and said i hope you can pee in it, oh well it's your labs. I asked her a question on my lab request, and she was flustered and couldn't give an answer. As I sat in the waiting room, 5 other people went before me. Finally, the one and only nice nurse came out and realized I had been sitting there forever. The women that was originally at the desk never put me in the system, I had done at home log in and when I arrived a log in, what a joke this place is, they won't be around long until another company buys them out and I hope they get employees that like there job.
Maybe some executives should go undercover and see what everyone is complaining about. If they care
I couldn't log in after 10 tries. No human contact. Ridiculous.
I need to confirm that my Dr. sent a bloodwork order in to the conowingo labcorp branch which is in the Weat Cecil Health branch complex before I drive out that way. I need bloodwork to check my platelets before taking chemo pills for brain cancer. I've tried all day and noone will ever pick up the phone and there is no way to leave a message.
I did not know that there was a Lab Corp inside of Walgreens until I received an order. There was no chairs for customers to sit! It was a wait which was fine but somebody at Lab Corp need to put chairs in there area in Walgreens. The staff was wonderful and very efficient
For the 2nd time getting lab work done at the Tanesborne Lab Corp location in Hillsboro, Oregon my wife walked out with a large bruise (picture attached). She said that it was like the technician was using the needle to throw at a dart board.
I called to provide secondary insurance information, after providing it at the time of the test, and was connected to a woman who had very weak abi!ity in speaking English. I am not sure if she understood me, but I am certain I did not understand her. Very frustrating.
I have been going to Labcorp for years and have had great service until today, unfortunately the substitute they brought in was rude uncouth and had no manners what so ever, I will be letting all my friends know how terrible she was.
04/02/2025
Website never works when attempting to verify scheduled appointments as well as accessing billing/payments. Never receive a verification code to complete sign in to website. Not the first time to complain about this and receive no contact back from Labcorp.
I have been waiting a total of 2.5 hrs for service. Horrible planning and service.
[protected]
I was asked to pay up front even though my insurance covers lab work fully,
Now I cannot get a refund!