The complaint has been investigated and
resolved to the customer's satisfaction
La-Z-Boy North East Distribution Centerbad business


If you are considering purchasing furniture from a LA-Z-Boy Furniture Gallery read the info below…

As a perspective customer you may want to consider this info before making your next furniture purchase @ your local La-Z-Boy furniture gallery.

If you live in the North East region think twice or research before purchasing from a La-Z-Boy Furniture Gallery in Delaware, Pennsylvania, New Jersey, New York, Massachusetts, Rhode Island, Connecticut and New Hampshire. The North East Distribution Center located in New Castle, DE is sending what is thought by the consumer to be new furniture but, that is not always the case. There are items that have been in the warehouse for 3+ years that are being sent to consumers. There are also items that have been in a consumers home for a lengthy amount of time and returned to the warehouse, repaired or un-repaired and put back into stock inventory for another consumer to purchase. The way a consumer can tell if there furniture is new or used is by referring to their law tag that should be on every piece of furniture leaving the distribution center. On the law tag there is an acknowledgement line item number that is 15 digits long. The first two numbers of the acknowledgement number is the year in which the furniture was produced (ex: 2009 would have 09*******-***-***).

Here is some additional info regarding the La-Z-Boy warranty that your sales person will not inform you of. The warranty is a limited lifetime warranty. Included is a 1 year labor warranty. The metal and wood pieces on the furniture are covered for a lifetime but only if you keep your original purchase receipt and only if the dealer still produces the metal or wood parts. The fabric/leather warranty is for 1 year but only if the dealer does not run out of that line of fabric/leather or if it has not been discontinued by the La-Z-Boy dealer. The warranty is only honored if La-Z-Boy reviews your furniture and agrees that there is a defect in the product. An issue will arise if your furniture is not a new product. If you receive an old item portrayed as a new item and you need to refer to the warranty you may not be honored due to an expired acknowledgment number or unavailable product for repair. Certainly the consumer can protest this but, there is an inconvenience factor involved. When you contact the customer service department for a warranty claim they will send a 3rd party technician to your home for an inspection and will report back to La-Z-Boy. If a part needs to be ordered the turn around time can be anywhere from 2 weeks to 5 months or more depending on if the part is already produced or if the part has to be made. You can also be in wait status only to find out the repair can’t be done due to lack of part productivity. Also, be sure to review the extended fabric/leather protection before paying extra money. It only covers accidental damage to the furniture & it has to be reported w/ in five days of happening & you have to know what it is. The sales person will mislead you on the protection information.

It is disturbing that companies are able to operate this way and that respectable individuals spending their hard earned money are at risks of falling victim to these kinds of circumstances.

For an elderly person looking to purchase a La-Z-Boy lift chair… don‘t. The chairs are defective & will only last at the most 6 months before something electrical goes wrong. Once this happens it is most of the time impossible for the company to detect where the issue is coming from & the chairs are sometimes never fixed.

In closing, if you or someone you know has fallen victim to any of the above your quickest and best resolution would be to take legal action. I hope this information will be helpful to many perspective consumers & consumers.


  • Up
    Upset in Kansas Jul 21, 2010

    I purchased a LA -Z-Boy Lift Chair. I had the chair for 18 months and had no problems with the chair. The chair then quit working on August 6th, 2009 in a about 3 weeks it will be a year since the chair first needed repair. The chair has worked only 17 weeks out of the last 49 weeks and the parts are on back order and I have no idea how long it will take to get the parts. I do know that after the parts are received I will need to schedule a repair call with a third party repair service and that will take from 4 days to 4 weeks to get an appointment depending on how busy they are. They no longer make the chair that I have due continued electrical problems with the chair. I have had 4 MCM's (black box that is the brain for the chair), the wiring harness, the power plant and the MCM and remote have all been replaced 2 and I am waiting for a back order on the third set. I am disabled and need my chair, because I am unable to sleep in a bed and need help getting in and out of my chair. I have not had use of my chair 35 weeks out of the last 52. I would recommend that you purchase your chair from a durable medical equipment company who does there own repair work and understands that this is a piece of medical equipment not a standard recliner. I purchased this chair because it was designed for large customers who were tall and would accomodate some one who weighed 450 lbs, I weighed a lot less than that and was sure that would be dependable if I bought the more expensive model. I paid over $1100.00 for the chair. I also bought the chair from LA -Z-Boy because they were known for good recliners. I will never purchase anything from them again, I also will no longrr have a warantee on the electrical unit after November 2010, so it will cost me 320 dollars plus a service call every time the unit needs to be replaced. This means that if I need 4 units nedt year the repairs wills exceed the price of the chair, so the chair with the life time warantee, will need to be replaced after 3 years.

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