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La Rosa Del Monte
reviews & complaints
La Rosa Del Monte
reviews & complaints

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14 complaints
5 resolved 9 unresolved

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La Rosa Del Monte reviews & complaints

La Rosa Del Monte complaints 14

La Rosa Del Monte - Destroyed my vehicle

I sent my Toyota Sienna from Toa Baja Puerto Rico to Worcester Massachusetts and my vehicle arrived destroyed. I spent a lot of money following their requirements including a power wash that included...

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N
Nov 02, 2021

La Rosa Del Monte - Service and care of items during move

Made a move from Worcester MA to Bayamon PR. 8 to 12 weeks for arrival of items. When recieved and started unpacking around 40% of the items were destroyed and the packing was done correctly. The boxes and containers were crushed. Very disappointed and upset due to most items are of personal and emotional value. Most of the items are hard to replace.

La Rosa Del Monte - No Response

My moving was pick up by this company on 7/17/2021 today is 10/4/2021 and I have not receive my furniture and boxes. Every time I call I receive the same answer its on the port and this week will be pick up and delivery next week. They have entertained me with the same response and nothing happen. They already received my money and they have not delivery for their services. Please help me to solve this issue my Contract No. is MIPR-0524-2.

thank you,
Lizzette Burgos
[protected]@aol.com

Desired outcome: Delivery of my merchandise

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La Rosa Del Monte - Unethical behaviour

2/2/21 phone is [protected] They text me at 6:25 am to say they will be at the storage at 7:30 it say answer if you agree. Last message was at 6:35 am. They start at 7am and they told me they...

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La Rosa Del Monte - Moving service

This is the worst company EVER!!! This is a Racketing/Extorting people this company should be investigated! I had just moved to Puerto Rico from New York. When packing my items in New York they...

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R
Apr 24, 2019

La Rosa Del Monte - no recibí una de las cajas de la mudanza.

En la mudanza que vino desde Port Richey, Fl a PR y que salió el día 02/26/2019 hacia PR, y se me entregó el día 04/02/2019 en Cabo Rojo, PR y verificando me percato que me falta una caja con alguna...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Rosa Del Monte - Amazing company

I have moved 5 times in my life, and this was my first time using La Rosa Del Monte Exp. and the experience was unbelievable, the estimator came to my house the next day after i called and he gave me a good price, I informed him i needed to move out of my apartment the next day, and he told me no problem, and the next day they came to pack and pick up all my stuff early in the morning. They even held onto my belongings while i tried to find a place here in NY city. Such a great experience i recommend them to everyone, not one item came scratched or missing. Every time i called they were honest and informative. I find it very hard to believe these other reviews are real because compared to the other companies I've used, La Rosa is by far more dependable and professional. I hate when people come onto sites like this one and try to defame such a reputable company as this one, you should be ashamed of yourselves! I work as a lawyer and just watching these reviews they seem false, not one of them state a real move number, for example mine was "MINY-0110-11" these must be people working for a competitor moving company, and that's just disgusting to think of, i don't know what this world has come to but this site should ask everyone for their lot #'s just to prove these unprovable accusational reviews.

R
Aug 19, 2010

La Rosa Del Monte - Deliberately bad customer service

I chose La Rosa del Monte based on their competitive price and respectable service partners. However, it turned out that their seemingly competitive price was just a way to get customers hooked - their real business model seems to be in tricking customers with inaccurate payment information and then charging extra for the delayed payment.

Furthermore, their customer service representatives are not capable of listening. Trying to explain to them the situation I got really frustrated with their representative who never let me finish a sentence - but instead kept interrupting and talking simultaneously on top. Considering that US is a country where customer service is key to success for any company the complete lack of it is not only annoying for their customers - but also a recipe of disaster for their business in the long term.

Another thing that I am worried about is the status of my furniture when they eventually arrive. The packing crew worked fast, but also packed some items carelessly. When my container finally arrives (let's hope that it does) I will post further information and pictures.

Meanwhile, I advice anyone not to use La Rosa del Monte, as their price will for sure not be what they quote. They will find a reason to increase it - and threaten you, the consumer until you pay the difference. And as per customer service, there is none - which of course means that you the consumer will loose.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Rosa Del Monte - STEALING MONEY

mande para Santo DomingO, una nevera una estufa y un set de mesa, me cobraron 1175, desde Januaro 15, i hoy es April 14. pregunte para enviar de puerta a puerta y hoy me dicen the todo esta en la aduana que tengo que pagar 550. dolares para retirar, el contrato con la senora Bonilla fue de puerta a puerta, son unos ladrones, esta es lacompania que estafa las persona

K
Aug 17, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Rosa Del Monte - Worst company on earth

Damaged 7 furniture items; then offered to fix some of them. Without saying, the items were not fixed. Now as we embark in the 'insurance claim', this company takes a rude stance instead of one to help their customers.

Indeed, they are they worst company with the worst customer service.

A
Dec 10, 2012

They are thieves. My mother sent 15 boxes with them but they only shipped 14. They insisted that my mother removed 4 boxes before the move, yet somehow they still managed to ship 14. To the day, they have not replaced anything, even though we had insurance. Stay away for this den of thieves!

A
Apr 15, 2010

the worst company in us is the rosa del monte it is no responsable, unpleasant, and ladrones

A
Apr 15, 2010

la rosa del monte es la peor compania, los trabajador son malos educados, no explican condiciones para coger el dinero del envio, y despues que tu envias te dicen otra cosa., En new york cualquier compania te cobra por una nevera y estufa $ 450.00 p or ambas puerta a puerta, La rosa del monte te cobra el doble y tienes que pagar los impuesto mas la molestia, roban a sus mismos clients

La rosa de monte is the worst shipping company. They stole my money and I didnt get my stuff. I paid 1175 dollars to ship my belongings, there were 3 pieces and now they want to charge me 500 more due to "taxes". And they havent shipped my stuff since jan 14, and its april 14 today. I dont recommend anyone to use this company. They will steal your money and keep your belongings and ask for more money. if you dont pay the remainder of the money they dont care because they have all of your stuff already. DO NOT USE LA ROSA DE MONTE SHIPPING COMPANY.

We used Rosa de Monte back in 2000 to move from New Jersey to Orlando Fl. At first everything was fine they came and packed our stuff, with my supervision of course, and they did a good job. They said 4 weeks and it was 4 weeks. They delivered as expected and they unloaded everything but did not unpack it. They said it was not part of the quote. They told me to sign the the paper and I did not want to sign but they threatened to take my stuff back. They said if anything is wrong with the things to call and they will reimburse me because I had paid for extra insurance. Well there was damage to my things and missing boxes so I called and what the women over the phone told me that I had signed a waiver saying that they were not responsible for the damages. Now why would I sign a waiver to release them of the damages when I paid $1, 500 extra for this insurance? Any way it went back and fourth and they never paid me a dime. So If anyone uses them be careful they are scammers. Even if you read the papers they will still rip you off like they did me.

L

this review is complete nonsense. I have used this company more then 3 times and I have never encountered any problems with customer service or the condition or my furniture and other items when I received it. I completely disagree with this complaint and I feel as if this an attempt to defame the character of this company. La Rosa Del Monte is the most responsible, pleasant and highly decorated moving company my family, friends and I have ever used.

K
Feb 24, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Rosa Del Monte - Still waiting for my refund

On the ended of May 2008 I sent from Puerto Rico to Orlando my computer and paid insurance and for delivery for it... In July 2, 2008 I called them and they told me they received it but because they...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Rosa Del Monte - Damaged Goods

La Rosa Del Monte is UNPROFESSIONAL company. Don't give them your business. Moving from CT to Florida was a disaster! My furniture arrived 3 weeks late. And some things were broken! I moved to FL. Oct 3, 2008 and I'm still waiting to get a refund check for my damaged goods. If you do decide to go with this company, READ THE FINE PRINT ON THE CONTRACT. This is why I had to reported them to the Better Business Bureau. I suggest anyone that has a problem with this company do so as well.

L

I have moved 3 times with this company so far, from Puerto Rico to Chicago, Chicago to Orlando and Orlando to NY. Everything is always on time and in the same condition I sent it in. They employees are always attentive to me when I call or have any questions, and not to mention THEY HAVE THE BEST RATES AROUND! I will always recommend this company as long as they maintain they're quality service and competitive rates. They prepared me for every move I had, and that kind of assistance is hard to come by. I give them 10/10, give them a try.

La Rosa Del Monte - No response

La Rosa del Monte 1133- 35 Tiffany Street Bronx, NY 10459 www.larosadelmonte.com La Rosa del Monte is an absolutely irresponsible company. They came to my home in Guaynabo, PR, on Oct. 29, 2008 to...

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J
Nov 07, 2008

La Rosa Del Monte - Child support income attachment

There seems to be something rather strange going on within this company. I have a court order for child support with my son's father. He is and has been an employee for La Rosa Del Monte for at least...

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