La Quinta Inns & Suites

I recently stayed at the La Quinta in Carlsbad, NM. I requested the AARP discounted and the desk clerk acknowledged my request. I checked the next morning to make sure it was applied and again at checkout. I was told that the manager said the would not get the discount, even though the AARP program is a corporate participation program.
Dates of stay: 2/1 and 2/2/2023
Rate: $149.00 per night plus $18.66 tax
This was a very disappointing experience-I have notified AARP and Experian. I will tell as many people possible about the experience and not stay in another La Quinta.

On Wednesday,January 18 my sister had made a reservation to stay two nights. This hotel was La Quinta” near the Tampa airport.I arrived first. At first I was not allowed to check in because I didn’t make the reservation. This I understood. I was allowed to call my sister and the desk clerk let me check in. She gave me the keys. When I opened to room I was hit by a powerful smell of smoke. I went back to the desk. Then I explained I wanted and had made the reservation for a no smoking room.The clerk nicely changed my room.When I walked into this room there were two bugs on my bed.

I gathered the bugs in a Kleenex and returned to the desk with them to ask for another room. She went to speak to the assistant manager . His name was Richard. The woman at the desk was pleasant but wasn’t sure of what to do. I explained to the assistant manager how I was upset about the two rooms. I’ve traveled to several countries and have never encountered these issues. He then went to both rooms and returned and said he saw nothing. I restated my issues. He proceeded to say to me that “ I allegedly saw the bugs and allegedly smelled smoke. He never smelled smoke and where are the “ bugs” I told him I’d given them to the desk clerk. Again he said to me another rude comment.I asked “ are you accusing me of lying. He said said “ I allegedly said there was smoke and bugs. I am not saying you are lying. I see a pattern here with you.though. First I complain about.smell of smoke and then bugs”I told him he was being very rude. The complete response and conversation was said with a great deal of arrogance towards me. I was not asking for anything except a new room . This was with no pre planned agenda.

I asked to speak to the manager.now I wanted to cancel my reservations due to his rude ,arrogant behavior.

I waited 5 minutes . Before speaking to the manager he returned. Then I wanted to cancel my reservation due to his his rude , arrogant behavior. He returned to say to me in a very angry, arrogant voice. “,We will cancel your reservation but you are to exit this hotel immediately.” ( when he said this I felt like a criminal.). The manager Chelsey arrived. She listened to my summary of the encounter. She said she would return my money and cancel my reservations. She did do what she said. I asked for her first and last name and also Richard. assistant manager)She said she did not know it. This is I found very odd for a co worker and she did not give me herlast name .I continued to state his behavior was DEFINITELY not anyone should have as an assistant manager or manager.. This was not a very positive experience that any customer should have had, definitely not a behavior that should be present in anyone in this position. It has left a very, very negative feeling for me towards this hotel. I also would not recommend this, hotel to anyone . I am thinking of putting this on social media. This man should definitely be spoken to and watched to be sure it never happens again.

What happened to the saying” the customer is always right”

Mary Beth Crosbie

[protected]

[protected]@sbcglobal.net

Mbr Number 190731126J
I have been using LA Quinta since about the last 10 years and never had a problem, until this time.
I've always had a nice room, clean, treated good by the staff and enjoyed every time I used them.
But this time when I made the reservation, they made it Pay in Advance, Non-refundable and No Cancelation and no Refund no matter what.
I have always paid upon arrival and the few time I did have to make changes, it was no problem, EXCEPT THIS TIME!
This time I was going down to help my son move and I made the reservation 03FEB23 to check out on 06FEB23.
Price: $585.83

My son's wife was put in the Hospital in Jacksonville, Fl., so I called to try to cancel our change the Dates, and I was told that it wasn't possible. If I Canceled, I would lose my $585.83. I was tempted to have my son find a couple Homeless People and offer it to them, but I decided to spend another $300.00 to go down and visit her in the Hospital. I'm not about to lose my money and have to Hotel rent my room to someone else for the same amount, which should be illegal.
I am going to go down later, but losing this $585.83 put a chunk out of my Budget.
I am a Diabled, Retired Enlisted man. It is too dangerous for me to work.
When I go back down in to move them, I'm going to have to stay in a cheaper, not as nice, Hotel.

My two grandchildren ages 17 and 15 years old, the 15-year-old has a disability cerebral palsy, stayed at your hotel on 12-26-2022. The plane was unable to land due to fog at Idaho Falls International Airport, Allegiant airlines landed in Bozeman Montana. The airline was waiting for the fog to lift so they could return to Idaho Falls Idaho Airport. After a while they said they were going to fly back to California. After my grandchildren had been on the plane for over five hours, Allegiant had all the passengers deplane. When the children called and told me that we called La Quinta Hotel by the airport, 6445 Jackrabbit [protected], and reserved a room, and called for a uber to take them there. We asked for a late check out because we didn't know what time they could get another flight. The next morning Allegiant ended up cancelling the flight and we had no way to get them back to Idaho Falls. There was a bad storm the night before, so we waited until 9 or 10 o'clock the next morning to drive to La Quinta hotel in Bozeman Montana to get the children. It is about a 3- or 4-hour drive. I called the hotel to let them know what was going on the person at the front desk said they didn't offer late check out and I would have to pay for another day, or they could wait in the lobby until we arrived to pick the children up. I told her that my granddaughter had cerebral palsy and needed to stay in the room. So, they didn't care and charged me for another night.

I am asked for a refund for one night. Please return my message

I was due to check into the Salem NH on 12/16/22 (today) so I could attend a company Christmas Party. The host of the party has canceled due to a family member getting Covid. I've made at least 4 phone calls trying to get a refund and all I'm told is about the 24-hour cancelation policy. I understand the policy, but this is out of my control and it's very disappointing that LaQuinta believes that charging and alienating a client is more important than customer satisfaction.

I've used Wyndham hotels both in and out of the United States and can't believe I have to go through all this trouble for a refund. The corporate website states that Wyndham is a responsible corporation as far as Covid goes. Your policy doesn't seem responsible to me at all. Would you rather the host of my party not cancel so I can bring Covid back to your hotel?

I really hope that Wyndham Hotels sees the value in refunding a my $120.00 over alienating a client and subjecting the company to negative publicity.

Thank you,

John Silva

PO Box 414

West Dennis, MA 02670

[protected]

silva. [protected]@gmail.com

Confirmation #8945IEE005759

From 12/9/22 to 12/11/22, me and my family stayed at La Quinta Inn & Suites by Wyndham Raleigh Crabtree, NC. My first impression of the Lobby and outside area was that it was very dirty and not well-maintained. The front elevator was not working, and the other elevator did not have the inspection certificate. Walking to our room, we kept noticing the carpet in the hallways was very dirty and tear up on some areas and stained walls. We got to our door and there was a used Qtip on the floor that stayed there the whole 4 days we were there. The door handle and key card did not work, until we tried 5 or 6 times. At the end of the hallway there was a family on the floor, unable to enter their room even though they called the front desk. The room smelled musty, the phone did not work, electrical outlet on the lamps did not work, shower clogged, carpet smelled, felt sticky and was very stained. Next day we saw a used sanitary napkin on the elevator, and it stayed there for a couple of hours. My room was never cleaned, never got clean towels or bed sheets for the whole stay. We asked but they said they had limited staff. The vending machines did not work, which many guests complain about too. The breakfast offered was very disappointing, it did not offer a hot breakfast nor hot water for tea. Many other guests were complaining to the front desk about the key and door and the conditions of the hotel. Overall, we are very disappointed since I have been a member of Wyndham hotel and have stayed in many La Quinta hotels in various states and this is by far the worst experience. My son and I have asthma and respiratory issues that were aggravated because of the mold smell and dust in the room and around the hotel areas. We asked to talk with the manager to get a resolution but was given the excuse that he was a new employee and was not at the premises.

On December 13,2022 my granddaughter Samantha Coley rented 2 separate rooms at your motel in Bend Oregon. 1 for her and one for myself and my dog. My room is 119, we checked in by 6:30pm it is 11:35 now. I have been trying to sleep since I checked in and have been unable to due to the bad smell in the room and the person in the room next to me continuously doing something to the wall between the rooms. It's also keeping my dog awake. I feel sick to my stomach and have gotten a headache. So I just decided to file this complaint then get myself dressed and just leave, sleep in my car if I have to. It's better than the room. She deserves her money back for this room.

La Quinta Inn &n Suites By Wyndham Minneapolis Northwest 7011 North Circle Brooklyn Park Minnesota - Confirmation # 89515ED054338 Aug 22 - Aug 24, 2022. Rate was 114.95 per night US. In the early hours of Aug 23/22 at 1:30 am we called down to the front desk as we could not sleep due to the noise level from another room. Called back down to the desk at 2:00 am as the noise had not subsided, no answer. Called the front desk again at 2:30am, no one answered. Noice level finally subsided at 5:00 am. Aug 23 - Received a text from Expedia asking how my check in when - replied there were extra charges for a pet and that we had not sleep all night due to noise levels even thought we had reported the problem to the front desk, and attempted to report it two additional times, front desk was not answering. Aug 23 - Received a text from TD Visa indicating a there was an attempt to charge $307.85 at La Quinta Inn on my TD Visa. I blocked this charge as it was for two stays, and we had no intention of staying another night. Shortly after 8:00 am we went down to the front desk advised we had not slept all night and asked to speak to the manager, Bran Gauniya. The front desk person indicated he was not in but would be in shortly. We went for coffee and came back an hour later again requesting to speak with the manager we were advised he was in a meeting and could not be reached. I requested a revised invoice based on a one night stay $114.95 US. I have stayed in other Wyndham hotels and have never had a problem. If there was an issue the manager was available and could be reached.

I had a reservation for the La Quinta Inn by Wyndham Queens for November 18th-20th. I checked into the hotel on the 18th between 4-5pm with my girlfriend and the room was horribly dirty, rats running around the room, bathrooms looked like they were just used, hair on the towels, exposed wiring near the beds, and a broken AC/heater unit that left the room freezing to the point my girlfriend got sick. They aren’t allowing me to issue a refund on this hazardous room and when leaving around 1am that night about 5-10 other rooms were checking out for the same reasons.

I had surgery and i found a La Quinta windhem hotel on 3826 W .Waters.mile from hospital. I usually after my surgery find a hotel near so i can rest before as a disabled former cancer too person rest up and return to my 90 year old mothers house. she cant help me so i rest at hotel and i cant be gone long because she has heart failure. I need that day and sometimes two to rest up and get strength.

I left hospital early evening on oct 31.2022. Handicapped van dropped me off no wheelchair accessible did i see, so i hobbled out.

the hotel was pretty empty. i got room312. decided surgery tuggered me out I would stay 31st and the 1st. i took elevator to room. walkling upstairs three flights would make me legs swell. i took bags one at a time for swollen legs and the stitches. i went immediatley too phone-duhhhhhhhhhhhhhhhh.broken nooooooooo. i have my cell but it broke at hospital . i thought just use phone in room. but no usable phone no what?i exhaustedly went back to desk and asked the desk manager what to do my room no phone and my 90 year old mother waiting on call and i had many doctors to call tomorow.OMG OMG the manager looked at me. are you freaking kiding me ?are you homeless. everyone in lobbby staring.what no i have broken cell. need phone people here i asked haad no reservations. so can i get another room i hadnt laid down or unpacked. nooooooooooo are you homeless , homeless people have cells. what is wrong with you. patrons were all aghast. saying they thot he was horrible. unprofessional. in the room the top light above bed also was broken wouold flick on and off the entire time. i hated to mention it. he flipped on that do you want a babysitter. i said id put towel on face and light get fixed tomorow.he said here use my cell call your mom. i did. i wont let you use it again go to your room semd someone tomorrow. what ligght and no phone to check on me by mom or vice versa. he again yelled at me. i am disabled and had surgery they knew ADA ignored.i had a fitful sleep and next afternoon i tired and weak went down the phone they changed that morning waking me up was a pay tolll phone. light ignored. I went down to ask if i could change room and have another nighjt exhausted. i went to get my medical soap and bandages. dying of thirst i grabbed 3 bottles of coke. noooooooooooooooo thr desk said sign sorry were out be back later. whatttttttt i bobbled the cokes i dropped one and as i reached to pick it up my stitches ripped. i quicikly grapped a nearby papertowel and wiped up the small drips from stitches on floor.no harm just embaressing and pain ful.the felmale mgr came to desk and i handed coke money and tip for my stitches to be nice. i went back to room and fixed my stitches.got up early at ten the 2nd before check out called desk about new room. manager said goo get out of my hotel or i escort yu out what?im 65 year old disabled school teacher.not the drunks next dfoor partying all night. all i did was lay down. i was so humiliated and dismayed i left at ten am check out 12. i got to moms saw they had charged me for day i wasnt there. and 477 $for 31st and 1st days of hell and humiliation. i now ended up in emg room have papers. due to lobby fall. now i am on a tubal drain my life is hell. i feel i dont want to go to fla. bar assoociation ,tho a lawyer suggested/.i want restitution. this is suppose to be a reputable hotel

confirmation141-023241...room type SNK2arrival 10/31/2022-$277.76(added 100 for 2nd)!name Karen Waters-Landgraffnights-2cell fixed-[protected]!

While staying at the Inn, on the weekend of the Saturday, November 19th thru Sunday, November 20th there was an employee in the complimentary breakfast area that presented a problem. The waffle machine was not working properly. I tried three times on Saturday to make a waffle and it kept sticking destroying the waffle. My husband tried one time with the same results. We let the day Manager know it was a problem and he immediately came with another machine. He told the employee to which the machine several times, holding the machine in his hands. He got tired of holding the machine and he told him I am putting it in the back. He never switched the machine while we were still there. We came down the next morning Sunday, the 20th and the same problem was still there. There beside us who had used the machine and her waffle was in a pile where she scraped it off the waffle machine. I told her she did not have to eat it like that. I told her to show the manager. The employee, whose name is Orlando, when I informed him that I was going to file a complaint, he immediately switched the machine.

Checked in to a non smoking double bed room on 11/20/22 at LaQuinta in Huntsville, Al. We were not the only people with complaints at this property. The lobby was full and everyone was having issues. The room was not as shown on booking.com. The furniture was broken and faded. The odor was awful in the room., it smelled old and the walls were stained yellow as if someone smoked in there for years. There was mildew/mold on the shower walls. The coffee pot was sitting on the back of the toilet and was filled with opened packages of coffee. The room was not clean. We immediately checked out. I could not stay in such filth.

11/11/22 - 11/13/22.

We simply could not sleep for two nights. People on both sides of our room banging on walls, TV's blaring until 1:30 - 2:00 in the morning. The people above us were jumping up and down on the floor. Small dogs barking incessantly for most of the night. I suppose this is a sign of the times where people do not respect others, but I won't be staying at this hotel again.

I had two rooms at Laquinta San Marcos Outlet Mall Hotel. I was charged for three rooms on my credit card in the amount of $513 overcharged. Have tried

for 3 days to contact the manager by phone & email. No response from them.

Attached are the two confirmations of my rooms I signed into. Never checked into a third room.

The charge was made on 11/14 for three rooms I only had two! Never made 3 reservations! Confirmation code [protected] & [protected]. The front desk called at 11:30 pm to see if I was coming i had checked in that morning said tgey would cancel the rm since I didn't make the reservation! Dates were 11/9 to 11/13 for one room and 11/10 to 11/13 for second room

We stayed in LA Quinta Hotel from 4/24/22 to 4/28/22 for four nights, which we prepaid with Expedia booking app. During our stay the room has never been cleaned and the towels have never been changed and there was no equipment to clean the floor. After four days the room and towels naturally got more dirty the usual.

At check out the clerk told us everything is fine and our deposit of $50 has been refunded.

When we returned back home, I got a warning from my credit card company, that $250 has been charged on my credit card while I was on the airplane.

I have contacted the Hotel and complained about the charge but there was no answer. Only after I disputed the charge with my credit card company, the Hotel has responded. They claim that they charged $250 according the contract, that allows them to charge for smoking in the room and/or for physical damage to the hotel, towels and linen. However, there was no damage at all and the hotel doesn't even claim that there was any damage but only that the room and towels were dirty and they needed more than 2h to clean the room and some towels were bloody and were discarded.

We never discarded any towels and the bloody towels could easily be washed, first by hand to remove the blood and then in the machine.

The charge of $250 has never been accepted by myself and is in contrast to the written agreement, that says: only for proven damage they are allowed to charge the credit card without authorization. But there was not damage, henc the charge is unjustified.

Date:11/11/22

Well I came I. To make a reservation at 1:00am soon as I came in the person at the front desk couldn’t log back in the system I had a long day of work haven’t got any rest yet.. Iam currently still waiting and it’s going on 3:00 am mangers should have something for the next shift to log in the system. The front desk agent had reach out to the managers and got no answer back from him this don’t make any sense. if they forgot there password. I’m highly upset you can check the cameras at the location and see how long I was in the lobby waiting.” Location La quita by Wyndham

Greensboro airport

7905 Triad Center Dr

Greensboro nc 27409

Stayed at la Quinta in Doge City on 10/29/22. I was charged 144 for room and bill came to 167 after all the hidden tax and such. I was not given the military discount. I was also told by by wife that the room was listed for 122 online. When I talked to the front desk I was basically told too bad we don't credit Next time you just need to book on line. I can say that is truly rude and poor customer service. I routinely travel several times for Colorado and Missouri and have been staying at la Quinta in dodge or Wichita. I am sure it matters not to you but I will be looking other accommodation for my travels.

Confirmation Number: 88682EE002018

Account/invoice: [protected]