My complaint is probably a common one, but it is about the personal training staff, and greeters at LA Fitness. The last time I checked, when a customer comes in to your place of business, you are to be greeted. When I walked in, there were two grumpy middle-aged women, who would probably die before they could utter the word 'hello, ' or even worse 'how are you today?' Then there are the personal trainers.
When I signed up for the gym, I was encouraged to sign up for my 'free' fitness assessment. The word free couldn't be further from the truth. From the moment I met my trainer/sales person, I was immediately pushed to sign up for personal training. I had to use their BMI device, and was told to immediately hand the device over to them when the numbers show up.
My personal opinion was that they bump up those numbers before telling you what they are. This way you'll think you're in worse shape, and be more inclined to sign up. My fitness assessment lasted 45 minutes, 30 of those were spent being pitched certain training packages. Finally, I'd had enough and told the trainer that this wasn't for me.
The next day I came in, and right in the middle of my workout, I was once again approached by the personal trainer, and pitched to sign up again. I guess no, no longer means no? This is a great gym. The atmosphere is good and the equipment is current. Just make sure to stay away from the personal trainers. They're obnoxious. Especially DREW.
There are only 4 Stairmasters at the Hazel Del, WA LA. Fitness. During peak times they are all in use with a...
*There is no sanitary paper or toilet paper in the mens restrooms on any toilet on occassions you have to walk to the carls junior accross the parking lot to use the restrooms.
*It gets so packed that there is no parking on certain days and your car can get towed.
*Several of the Running and cycling machines dont work and you have to stand in line to use the good ones and the weights.
*My credit card was charged before I even signed anything or agreed. I told my trainer I wanted to add a third sessions for the month of january and february and he referred me to his head trainer manager. This trainer manager and another one of her trainers spent about 30 minutes trying to convince me that the adding a third session by no means meant renewing your contract for another year. It does if you change your contract you renew it. They shouldnt lie. It took another 15 minutes for them to tell me that the sessions can be canceled within a week after they were afraid of getting sued for fraud. I JUST WANTED TO ADD A 3 DAY TO THE WORKOUT FOR THE MONTH OF JANUARY AND FEBRUARY NOT FIGHT FOR THE TRUTH.
*This gym is very ghetto you have to be on the look out for your car to get stolen or damaged.
*There is heavy gossip amongst staff trainers and the head training manager at this downey facility regarding clients sexual preference and physical traits. Some of the trainers in a group walk around and blatantly talk trash about clients physical apperance and sexual preference and this manager does nothing. She only does something if it is in her interest. This is inappropriate because clients are paying for this. She should be fired also.
*Im canceling this gym for these reasons.
I had membership for me and my wife from Dec 2007 to Aug 2008. We did not use it even for a single day. I personally went to the club in August 2008 and talked to the receptionist (African American Gentleman) who said my membership was d/c ed from August 2008. I dicontinued auto payments from my HSA. Later on I get a call from collections that I owe them money for membership after august 2008. Manager at club was not willing to listen to me or the people on the phone of no use. Harrasment by LA Fitness collections continue. LA Fitness does not take responsibility for their employee mis information on the discontinuing process. Meanwhile the harrassment for payment continues. THEY ARE GREAT RIP OFF ARTISTS.
I recently bought a membership for my wife for her birthday at LA Fitness. We went together and signed her...
I joined la fitness while facility was under construction, attended for a few months, was injured there and decided to stop going.
I handed a note to one of the managers at the club, telling them i no longer would be attending the facility.
They keep calling looking for payment on a cancelled membership.
This group ignores cancellations.
Health and fitness clubs need some serious regulations, country wide, and particularly in massachusettsc7ace
I had trouble cancelling my membership as well -- they really have a scam going to get the most money they can out of people. Yet, when I go to the Better Business Bureau I see they have a satisfactory rating. Everyone who has complained here should send in complaints to the Better Business Bureau.
Tony Hicks is the Training General Manager at the LA Fitness in Everett, Washington. He was a nice guy until I made the decision to cancel my personal training deal the very next day.
Don't be knocked by this guy's smooth talking. First of all, when I asked for a couple days to think about the offer, he started pressuring me. The good thing is that even though I signed the contract, I had three days to cancel the contract without charge. After some thinking, I personally went in the fitness center to cancel. He tried to talk me out of it, saying the rates would go up next month and that he could freeze my account at any time, but when I still told him no, he went on to insult me. He made false accusations saying that my friends led me up to cancelling and what's worse is that he said three months from now I'm going to wish I didn't cancel because I'm going to weigh the same. I mean, this guy thinks he is God, he thinks people really need him like that.
Every other employee I've ran into has been nice, this guy is, too, but reject him and his offers and be ready to be insulted and talked down to.
My advice is that if somebody comes to you offering a deal and they keep telling you the offer is only for that particular day, it's a scam. This guy is a scammer.
I have a personal training membership... yes, I know now. The first six months on the one year contract went...
We 'pre-joined' la fitness boca raton on may 2008 and the gym was scheduled to be opened later on october/november. the sales person oscar told us we will get a 'pre membership' deal, and that there won't be never a lower monthly price we are getting now signing up in advance. sounded good and fear and we trusted what he said.
Well now in november I sent 3 people to sign up to the gym. la fitness is now offering even lower monthly fees so what la fitness and oscar told me on may was a lie. I called oscar and the only he could say was that they can upgrade the fees but not donwgrade and he is sorry my 'pre-deal' was higher. I told him he lied and it's not good business practice. he just said cancel your membership if you want, but it is what it is. the money is not gonna kill me, but the the disrespect I received from him was unacceptable so we will cancel our memberships and also switch the other people to another gym in the area.
I am writing to register a formal complaint against several LA Fitness business practices encountered during my membership period. These include misleading terms, out-right lies, harassment, and inappropriate uses of personal data.
1. Free Trial Pass: When I arrived at a Tucson LA Fitness gym to use the free pass I’d printed from the website, I was required to sit with a sales representative for an “orientation” first. Before the representative would tell me anything about the gym, he tried to collect considerable personal information about me: name, date of birth, address, weight, age, health information. He also insisted that I sign a “release of liability” before he would give me a tour of the gym.
I refused to give the personal information, explaining that I knew nothing about the gym and was uncomfortable sharing this data until I knew more. I protested about the “release of liability” but was eventually coerced into signing it in order to find out any information about the gym.
The “Free Trial Pass” proved to be nothing more than an opportunity for the gym to give a lengthy sales pitch and collect personal data about me.
2. Membership Initiation: When I signed up for the membership, I was promised two “perks” that proved to be deceptive.
a. Free 2-week Pass for my son: On the first day that I arrived with my son to use this pass, I was told, “Actually, passes aren’t issued to children under the age of 18.” I responded that it was a condition of my membership initiation. I was told, “It is not possible.” My son was allowed to use the gym that day only.
b. Two free 60 minute sessions with a Trainer: These turned out to be sales pitches rather than training sessions. The person giving the “training” again tried to collect personal data, requiring me to stand on a scale. If this information were useful for training, I would have been more comfortable. I was uncomfortable because the information was only used to tailor the sales pitch. The actual training consisted of lifting a couple of free weights for about 10 minutes, with no commentary about proper form or purpose of the particular exercise.
3. Billing: Two family members and two friends joined the gym within a month of my initiation. For some reason, our records were linked in a way that could never be untangled. Under my account were listed my husband and one of my friends. My friends husband was listed separately on his own account. My son was listed under a third person. This meant that our credit card and payment information was scattered across all these accounts in the same way. So, I was billed for the friend listed on my account. And my son’s bill was sent to the third person. After several attempts to remedy this, the bills were eventually charged to the correct credit cards, but the record structure could not be altered.
4. Change of Payment: For about two weeks, I received calls from all over the country by people claiming to work for LA Fitness and asking me for new credit card information. Several times I told the callers, I will address this situation with my local gym because I am not willing to give credit card information over the phone. I asked them to please not call again.
The last person to call me identified herself as “from LA Fitness.” She said she had my account information in front of her. She asked if I’d recently had my credit card lost or stolen. I indicated that I would not reveal personal financial information over the phone and that I would sort out the issue with my local gym. I indicated that I’d been called several times about this and it was starting to feel like harassment. I asked her to please stop calling. She became belligerent and threatening. She said the calls would continue until the issue was resolved. After explaining repeating that I would not give her any credit card information over the phone, I eventually became exasperated and said, “Aright, I will resolve this issue right now. Please cancel my membership.” She refused. I repeated, “Please stop calling me, please cancel my membership.” And she continued threatening, “ The calls will not stop and you cannot cancel your membership over the phone.” Finally, I said, “I would like to file a formal complaint about this phone call, please tell me your name.” She immediately hung up on me.
Because this seemed so much like fraud or attempted identity theft, I sifted through my caller ID, found the phone number from which I’d been called: [protected]. Calling it, I repeated my request to know her name. She identified herself as “Keri” at a gym in California, but refused to give a last name. I asked to speak to her manager. She replied that she was the manager. I asked for the name of a supervisor, and she gave me the name of “Scott Legg.”
I went to my local gym to ask about all this. I sorted out the confusion about my credit card. The woman at my local gym explained that the LA Fitness computer system presents employees with the same call list and account information. Since they make calls from the same list, they cannot tell if a particular customer is receiving numerous calls at the same time.
5. Membership cancellation: The only way to cancel a membership, according to several employees and managers, is to go in person to a local gym, request a printed form, and mail it to a corporate office elsewhere. If the form is post-marked less than 20 days before the next billing cycle, the customer will be charged for another full month.
I was advised to send it registered mail. Apparently, it is common for LA Fitness to dispute the receipt of cancellation requests. By using registered mail, I would have proof that I’d sent it in.
In my opinion, going to the local gym and asking to cancel should be sufficient.
After all these difficulties, we decided to cancel our memberships with LA Fitness. The manner in which LA Fitness conducts business includes several practices which are deceptive, coercive, harassing, hassling, and uncomfortable, and in some cases cannot be distinguished from potential fraud. I felt that the company was primarily interested in extracting every possible dollar from me, and not very interested in providing me with a positive service. We would prefer to work with a company that conducts itself with integrity and that offers services that can be identified with accurate names.
I went into the LA Fitness (Seattle /Aurora location) to cancel my membership in late September. They said...
I have never met a ruder bunch of people in my entire life at a health club. The snotty girl at the front desk gave me a face when I presented her with a free pass and barked at me "I need a license". I was standing there with my 3 year old and it was a very cold day out, but I went back to my car to get my license. When I came back she smirked at me again and said "if you want to use the kids club it's $3.00" (that information would have been helpful when I went out to the car earlier). The girls watching the children seemed inattentive. One of which was very unfriendly to both myself and my child. I mentioned to the manager that the front desk girl was very unfriendly. As I walked out she approached me as if she was ready to fight me and said in a very, almost angry voice "I'm sorry if you thought I was [protected]@!" I would not join that club if someone put a gun to my head! There are a lot better options in that neighborhood...and for what they're asking for a membership they need to work on people skills.
I understand it's your job to persuade me to keep my membership, but when I tell you I am in financial turmoil and cannot afford my membership, how can you justify using the line, "Oh, so you're going to risk your health and wellness because you don't have money?" YES, ***. Of course, you can't cancel your membership at the club, you have to send letters to corporate headquarters and make sure you do it 20+ days before your next billing cycle, or you will be billed again. I'm canceling my membership because I can't afford your service, [censored], not because I want three more months to think about it while you charge me. Once I get confirmation of my cancellation, I learn that it will not be fully closed down until December, and here I am in September trying to close my account. Thanks, I get to enjoy three more months of not using your gym while you charge the [censored] out of me. Thanks LA Fitness, I feel great about my body.
I was a member of LA Fitness, North Brunswick, NJ. After joining my college I requested that my membership be canceled, I was told that I have to send a letter to the corporate office for cancellation and this facility cannot cancel it.
I send a letter for cancellation of my membership on 08/08/08 and till today (10/19/08) my membership has not been canceled and I have been charged though I have not used the club since September.
On follow up the corporate office I was told in September that I will not be charged but again I have been billed in October.
About a year ago i walked into LA Fitness, wanted to get a feel for what the gym was like, but was unable to walk out, because the *** sales reps kept persuading to sign up and wouldnt let me walk out, i told them i would think about it..but no way out, finally had to swear to one of the reps to [censored] off... unbelievable.. I guess thats what you get when your dealing with a bunch of illegal wetbacks..Consumers beware they will rip you off... canceling is no easy task either goodluck...work out at home you will be much more happier.
Hello, my name is Harishma Dhanak. On 03/31/08, I signed an agreement with Joe T. for LAFITNESS in Alsip, IL...
LA. Fitness is having thefts that are taking place inside its own premises and is not informing its costumers what is going on. Management does not provide any assistance as to whom you need to contact, file a complaint or get help. You have to do your own research.
The thief waits for someone to get-in with a bag that contains valuables or looks for the right opportunity. Then waits for the right time to open your lock, if no valuable is found inside the locker or gym bag, then he obtains the car keys and goes to your car to search it. The thief steals whatever is in your car and takes off with your keys and all that is attached (car, etc).
The car, house, office, and others, have to be re-keyed. The car in itself could exceed $800.00 to be re-keyed if equipped with newly introduced electronic keys.
LA Fitness is a horrible company!! I had stopped regularly going to LA Fitness for about a year because I was seeing a personal trainer at a private gym. I continued to stay a members just in case i decided to pop in, which very rarely happend. I received a phone call from Joseph Perez from their corporate office informing me that my credit card had been expired at I was several months past due. He told me that I was paying for mine and my ex-boyfriends account. I told him I was only responsible for mine and that I was no longer with myt boyfriend. He said that was fine and would charge me for just my account. I said I would pay that and wanted my account frozen. He told me to go ahead and give him a check over the phone and to call back two days later to have my account frozen. I called back and he said it would cost $25.00 to have my account frozen and I went ahead and paid the amount. I reviewed my statement online and had found that they had charged $113.32 twice on July 23, $25.00 on the July 24, and then $29.44 twice on July 28. I called Mr. Perez and told him about the overcharges and he gave me another number where they would help me. I called and spoke to another lady who I failed to get her name. I told her about the overcharges and she said she would have to speak to Mr. Perez and would call me back. Several days passed and my account showed no refunds. I called Mr. Perez about 6 times in the span of 2 weeks, I've left messges and he has not returned any of my calls. I finally reached a point where I was going to try and speak to someone else. You have to wonder when a companies website does not provide the number to their head office. I tried another number to their Irvine location where I had to explain my situation again. She gave me the number to "Corporate" which was [protected]. I waited over 15 mins to actually speak to someone. She was completely rude and when I kept asking for her name she would say, "Let me review your account first." She finally told me her name was Jill, she said give her a second to review it then hung-up on me. I called back again, and waited again, and finally spoke to Alisha Lovato who was a lot more polite. I explained the situation again and of course she said she would try to fix it and call me back in two days...of course. I told her that I wanted to cancel my account as well cause I didn't want to have anything to do with LA Fitness after this. She did say that she would atleast refund me the $25 dollars to freeze my accout since I wasn't going to be freezing it. The funny thing was I had asked Joseph to cancel it first, and he had said that there was a cancelation fee, but Alisha said it would not cost me anything to cancel my account. Weird. Ahhhh now I can only sit and wait to see if she will acutally call me back.
8/11/08 Dear Sir or Madam: Unfortunately, I have found it necessary to contact your office to inform you of...