Kroger review: check out lines

I went to Kroger's this morning at 8am. There were ABSOLUTELY no regular (with a cashier) registers open, only self checkout. Not a real problem except when you have 16 and only 8 are open. On top you have customers doing their regular shopping. In other words there were 5-6 customers with FULL carts having to scan & bag their own groceries. There were 5 waiting in the one line. Some of the customers waiting in line had more than 15 items. I do realize that there is no limit to self checkout. But when I have to wait 15-20 minutes to purchase 1 item that wait is ridiculous. The cashier at the self checkout went to say something to the manager on duty (female with long hair, did not get her name)came back and told a customer that she said for her to just help customers checkout. Several customers had gotten out of line to go complain to said manager. When I went up to customer service area (which of course had a long line also) all the manager said to me was" yes I know about the line". There are never enough cashiers on duty at this Kroger's.

Also at this Kroger's 75% of the time we have to go out in the parking lot and get a cart/buggy because there are very seldom up by the building. I have spoken numerous times to different managers and they all say "we will be getting more carts in, they are on order." Why not just send someone out at a set time to collect carts? Oh there's an idea.