Kroger
reviews and complaints

I got off work and went to kroger and just worked. It was 720 in the morning. I went to the deli and was standing there and the worker looked at me and said they didn't open till 8 but wast doing really much of anything and it was a few minutes till 8. I just walked away. Went to the register with a full cart, which none were open except uscan. I ask the miserable looking lady on the 15 items or less and asked if anybody could help ring me out on a register. There was no one in the store so I didn't think she'd mind to help. Opposite of what I thought. She nodded to the uscan and said they were open. As I was scanning my stuff, I could hear her and another person snickering about it. I just put the item I was scanning down and pushed my cart out of the way and started walking out. I was half way through the door when these 2 said one of them could help me. Terrible. I've been shopping here for over 15 years and will not be going back.

Kroger scan and go is the most inconvenient thing of all time., first you scan all of your items and uniquely place them in your bags once you do that you go to the register think everything is fine you scan your handheld device at the register only to be told to wait for an associate to come once an associate comes the associate then have to ring up 15 items out of your bag causing you to wait causing them to disorganized everything that you had already set in place with bagging. Claiming because the order is big they have to scan 15 items before you are allowed to pay. Mind you I only had about 20 items so you might as well just scanned my entire order or in my case rescan my entire order and re-bag my entire order. You might as well just go to the register have them ring everything up and walk out the door. I spend time bagging and packing only for them to rescan it sloppily bag and make me wait an extra 15 to 20 minutes while they do the exact same thing I just did and I'm guessing to make sure that I didn't steal anything. It's very inconvenient I would never use Kroger Scan & Go Again. It should be renamed Kroger Scan & Go then rescan re-bag pay and go.

Tall Female employee that wears way too much perfume and borders on stinky. I am a 70 Yr Old senior and I cannot be around a lot of smells like that. She wares gray jeans a lot and drives a red mustang with white racing stripes. There is a real lot of seniors that shop from the 2 seniors centers in the area and I feel pretty sure they cant be around perfume smells either. I have told the store manager about this issue in the past but nothing has been resolved. I believe that people should be able to shop in a store without having to be subjected to overly perfumed smells that almost leave them sickly. My spouse does not ware any type of perfume or what I call smelly goods.
Larry Boone [protected]

I have to hear about Muslims and their hatred for Christians on the news everytime I turn on the TV. I have to see them burning Christians or beheading Americans/Christians, raping children/animals, listen to them yell death to America and watch us cow down to this idealogy. So the last thing I want is to go to my local Kroger and be confronted with a big poster of a Muslim woman! Is Kroger associated or owned by a Muslim corporation now? What purpose does this poster serve? We are not a Muslims community, this is the Bible Belt! I am one of many customers of this store who is unhappy with this promotion. If you want to promote Kroger as a friendly store for all races/religions/idealogies then have a poster depicting all these people! Do you know how if feels to come into Kroger and be hit in the face with a poster of a Muslim? They killed over 3 thousand of our people on 9/11, or have you forgotten? Your Christian patrons are requesting that you take down this poster in the Kroger Store in West Memphis, Arkansas.

I have made several calls today to the inline Pharmacy customer service for being locked out account, refill option not working and $10 taken off my card for refills when my prescriptions have no copay. My local Pharmacy helped with my refills but the CSR did not help with refunding my $ 10. Please fix issue, as I have been a loyal customer and deserve a refund.

(This is the email I received about charge to my debitcard: Pharmacy Online ReliaCard POS Pre-Authorization Alert Your ReliaCard has been authorized by [protected] KROGER #5890 EAST LANSING MI US (10 day hold) in the amount of $-10.00. As of 04/11/2019, your available balance was $173.16).

Sincerely,

Dara McCloud
[protected]@gmail.com
[protected]

My daughter receive the Dexcom D-6 on April 9, 2019 and did not receive the sensors. was told by a tech there was no prescription. today called the dr. office was told the prescription was sent on 3-14-19. Pharmacist told me it need two authorization. Why did the Pharmacist or tech not communicate this information to her at the time of pick up.
This is the second mess up in two week with a diabetic meds.
This department needs to be fixed before someone is injured or dies from their neglect.

Purchased a bag of Kroger Baby Carrots on sale Friday, April 5, 2019
Opened the bag Tuesday, April 10, 2019 and noticed how vibrant the orange color was. Thought this was a good thing, they tasted fresh with a nice crunch.
When I went to brush my teeth noticed when rinsing that the rinse water now had an orange tint to it as I went into my sink.
Now I realize that those vibrant carrots had been somehow colored to give that vibrant orange color.
NO damage was done to my teeth. After brushing and rinsing several times the original color was now back.

RE: Code #1000 [protected] / [protected] On March 06, 2019 I made a click list purchase. When my groceries were broght to the car and the the young lady went over my bill, I brought it to her attention that the bill was much larger than what I had purchased. She told me to take the receipt home and look it over and call them if there was a problem. When I arrived home I checked the receipt and I immediately called them. When reviewing my receipt I noticed that they charged me seven (7) times for one (1) package of steak that I purchased. Overall they overcharged me $66.72. When I spoke to the manager over the click list, she promised that a gift card for $66.72 would be mailed to me and as of today (almost 4 weeks later) I have not received the gift card. I have called at least SIX (6) times pertaining to the gift card and I keep getting told that it was mailed. I only live 5 minutes from this store and I do not understand why it is taking so long to receive it. Generally, if something is mailed from an address in Orange to another address in Orange, it only takes a couple of days even if it is routed thru Houston. I have several medical issues and this service is a blessing to me, however, I am on a fixed income and if I have to constantly fight this battle, I will have no other choice than to start using the Wal-Mart online service.

Your immediate attention to this problem would be greatly appreciated.
Sincerely,
Patricia A Cvengros
17 Pinewood Cir
Orange, Texas 77630
[protected]
[protected]@yahoo.com

Today-03/25/2019
Customer#[protected]
I went to the Deli department to purchase some white Kroger American cheese. As I walked up to the Deli counter the employee was putting whatever she was eating behind the meat slicer into her mouth. She was wearing clear plastic gloves and while still chewing her food asked if she could help me! I told her I would like a pound of Kroger white American cheese. She take the cheese from the case to the same slicer she was just eating her food over and began slicing my cheese. She did not change gloves before picking up the cheese after having her fingers in her mouth! Further more, starts rubbing her nose while still slicing my cheese! Her gloves were never changed! I really did not want to take the cheese. I really hope I don't catch anything from Marie! This is a really bad health concern, possible health violation. But, I would think this should be used for training/retraining of employees. I hope this is addressed urgently!
Sincerely,
T.Runyon

On Sunday March 17th, at approx. 4:45pm I was collecting groceries in the Click List Parking Bay Number 1 at The Kroger at 24 mile and Dequindre in Shelby Township.
After my groceries were loaded by, Hannah, and my trunk closed I watch through the rear view camera your employees walk over to the next customer waiting in Bay 4. No vehicle was on the left hand parking spot, next to my Dodge Durango. As I slowly backed up with my daughter in the passenger side of the car, I back up and turned my wheel anti clock wise to face North to exit the parking lot. As I turned my Driver's side wheel panel clipped the Click list post that was posited at the left hand back side of the parking spot. I missed my review mirror and bumped my wheel arch, door panel and hood!
As you can imagine I was very frustrated. I wound down the window and shouted to you employees, "that I guess I am not the first person to hit that post, " and they nodded! The lady in Bay 4 remarked, "that post should totally not be there. I would have done the same!"

So the reason why I am complaining is because I feel the position of this Pole and Click List Signage is a problem. There is no curb around this post and when you back out of the space it is in your blind spot. I am not the first or the last person that will hit this pole. You can tell because the pictures below are from Google maps taken in Sept 2018, and you can totally see the black paint of someone's car before mine hit it this March.

This was the most expensive grocery shop of my life. I had just less than $200 in groceries and now I have $1500 in damages. I was going to use my insurance. However, seeing as though I have no claims on my insurance for over 18 years, since we moved to the USA. I did not want my premiums to go up.

So in closing I would like someone to review this issue and come back to me with a resolution, so no one else has to go through, what I have too. I would also like some compensation for the time, energy and money I have put into fixing my vehicle because of a position of a post that shouldn't be there.

I used to shop at the Signature Kroger in N. Richland Hills, Tx. Kroger used to be very competitive. Not anymore. They eliminated the 10% senior discount given for Kroger brand items. Kroger Bran Flakes was $1.89 a box for years, they are now $2.29 (Wal-Mart has them for $1.89 a box). I applied for and received a Kroger credit card because the discounts were amazing with Kroger's THEN pricing. Pricing has increased a lot, so discounts are not so amazing anymore. It's probably of no consequence to Kroger, but I no longer shop with you. I get much better deals from Wal-Mart. Until you reduce your profit margin, I suspect other people have noticed your sharp increases and are finding better deals elsewhere as well. It used to be that no one could beat Kroger prices, even Wal-Mart...not so anymore.

I stoped to by 10 packs of discounted cigarettes n they would only sell me 5 they said I was taking advantage of the discount I feel that is totally unfair if u have 10 packs u should sell me 10 packs rep said manager set the rule! No other kroger station has ever told me that ever! I could see if I was trying to buy 10 cartons or something but totally uncalled for! Thank u

During 2019 I have shifted my daily (9) prescription purchases tro Kroger pharmacy, 6002 st. Joe ctr. Road, Fort Wayne, in 46835 I m 84 years of age and currently enrolled in the Aetna medicare rx saver prescription insurance plan. Staff technicians suggested that I call 1-855-912-6346 to determine by way of a customer service rep where there would be financial benefit to me to enroll in the Kroger rx savings club.
On Tuesday, 3/19/19 I personally called the the above referenced number and spoke to c.S. Rep Madison. She asked if I had a list of my daily meds which I read off to her and she responded with her record of the retail value of each. Then when I said would there be any purpose or value for me to pay $36 to join the savings club, Madison said she had no idea. Madison is not a promoter of the "savings club" and doesn't understand how it works.
Could I have a manager/supervisor call me to explain the Kroger club and whether there would be any financial advantage for me to join.
Also, I would like to know what Madison is suppose to know and do as a customer service representative for kroger.
Thank you for your prompt response. I am a dedicated grocery shopper, but I have great reservations about your pharmacy services.
Phone: [protected] address: 7629 Sunderland drive, Fort Wayne, in 46835

I'm all stressed out, when I was hired last year after kroger bought farm fresh, I was told at the training center i was told I was being hired as meat cutter i asked if I would be getting 40 hrs they told me yes. Later I found out that they changed it a part-time meat clerk and never told me. I have been getting 40 hrs, but next week I'm only getting 29.75 yrs and the week after I'm not even on the schedule. I have to move next yr, so I need to save money, how am I suppose to survive with no hrs ? I've been hunting for hrs at other stores with no success. Employees should Not have to hunt for work ! This is ridiculous ! I don't know what to do . Any ideas ? Mgmt can t help

The restrooms look as though they have never been cleaned. It is not just dirty, but disgusting. Floors, toilets, trash cans. It is unsanitary. There needs to be regular cleaning done at least a few times a day. People are always complaining about the smell and the inability to use most of the stalls due to lack of cleanliness. They toilets are often backed up as well. Please hire a cleaning crew if necessary!

This is the second time i've filed this complaint without any resolution

On or about February 4, 2019 I visited my local Kroger. The weather was extremely bad that day. After I made my purchases, I stood inside by the carts. Please understand I was not blocking ALL the carts. I was waiting on my ride to pick me up when all of a sudden someone came behind me grabbed my arm and begin to grab my basket of paid grocery items. She said, "The customers are complaining that you are blocking the carts". I said, "Ma'am please don't touch me or my cart, I am not blocking ALL the carts, there's 5 more rolls of them to choose from. And I excuse myself if I see I'm anyone's way. She put on this major drama to the point customers entering was just at a standstill, watching in disbelieve.
It wasn't until I saw her come out the store and hand a man a Valentine Day Card and say, "this might work", that I realized it was an employee in uniform, Cindy was her name. I approached her and said, "Oh you are an employee, the lady who grabbed me by the arm and tried to take my grocery cart. I immediately reported incident to the front end manager. But interestingly enough when I asked who she was, her co-workers did not give any positive or say anything positive about Cindy. I spend thousands of dollars a year at Kroger and for this to happen was traumatic for me. I am a 100% disabled service-connected veteran and I've never experienced anything like this while serving my country. It seemed like I was targeted for whatever her reason was.
The manager said they would talk to her, but I'm not sure any repercussions from the assault and harassment will happen. I did not call the police, though one was right in the parking lot, because I did not want to bring that kind of drama to my favorite grocery store. I am a part of the Atlanta media family and will report this to my news reporter Tom Jones or Vince Sims.

I am respectfully requesting that I be given so me type of compensation for Cindy's actions, harassment and the fear that she let in my heart. I'm always watching my back now. A Kroger gift card for $500 would be accepted for the assualt and harassment suffered due to this employee.
Thanking you in advance for your attention in this important matter.
Blessings,
Darlene Hart
DAV, USN

I don't know where to start but the Kroger pharmacy located at Erie Blvd, Hamilton OH is the pits. My son has been trying to get a prescription filled there and has been given the run around, stating they didn't have the script, then didn't have a preauth but come to find out they needed override but not using the terminology and it has been back and forth, then pharmacy saying they didn't have it and meds would be in next day, I called next day and told me same thing...it has been a run around at this location. My son's girlfriend called a different Kroger to see if sent to them by mistake to be filled but they listened to the dilemma of the run around and told her this is how we would have proceeded, etc and they were very helpful and nice. But this Kroger is crazy and does not want to take the time to explain anything. New script has been called in to yet a different Kroger this am and there has been no issues. Although somehow not being ran through insurance due to amount prescribed but that will be resolved when my son gets his script filled through the inhouse pharmacy at the MD's office.

Purchased a package of your seasoned turkey burgers from the frozen department about 2 weeks. I made one for dinner and wow do they taste awful! Not sure if it's freezer burn or what? So terrible couldn't eat anymore. I love my Kroger store but they are really bad. I saved the bar code if you need it. Would be happy to send it to you. You can also call me at [protected]. Thanks Barbara Music

I just shopped at your store in Blue Ash, Ohio in which I encounter a situation that was not very pleasant. I was told by another customer that due to the restuction of the Blue Ash store that she received a $5.00 coupon for the inconvience. She said she received it about a week and a half ago. So I stopped at the customer service desk and Kylee was there in which she said that when I checked out I should receive a coupon for that. After checking out I received absolutely nothing. At that time she was on the floor and not at the customer service counter. She told me that I should go to the customer service counter and receive $5.00 off which would be applied to my credit card. I told Jared who was behind the counter and explain to him which Kylee told me. His response was "every time you shop you do not receive couponsI". That when he shops here that he doesn't. His customer service qualities has alot to be desired. Apparently Kroger does not send out the same coupon to all. This happened on 3/11/2019 My email address is [protected]@hotmail.com

Invoices 14071, 14133, 12653, 12517 for Against the Grain Gourmet Foods

The above-listed invoices have not been paid, and I can't get anywhere on their Lavante system. I tried calling their A/P department, but all attempts to make contact with an actual human just lead back around to the same recording that says to go to Lavante, no matter what selections you press. Likewise, all emails get automated replies and state that there are no humans involved.

For Invoices 14071 and 14133, it says there are "invoice errors". So, what are they and how do I fix them? I auto-convert the PO, exactly as is, into an invoice in Quickbooks, where almost no changes are made except to the ship dates and shipping location, so I have no idea what the errors are or why it won't be paid. They look exactly like the other orders that got paid. When I click the "view details" in the "invoice errors" section, they are blank, no information at all. I haven't found an edit button, though I have no idea what I would edit, since they are exactly as ordered.

14071, (PO# 82691, shipped 1/26/190 is a substantial amount ($18, 201.00), and 14133 (PO#77384, shipped 2/5) is $1370.88.

These were both shipped from IWI facility in Franklin, which is where Kroger wanted all orders to be shipped from (along with AmeriCold in Los Angeles, but we have not had payment issues with those orders). I know these two are newer, but they are just as stuck in the system as the following POs are (below).

I have also been trying to get these two other invoices paid:

Invoice 12517 (PO# 53436, for $1783.08) was shipped June 18, 2018. I have submitted additional paperwork and still have not been paid. This order, like the rest, was shipped out of IWI in Indiana. This is now going on 9 months overdue.

The other one, Invoice 12653 (PO# 87494, for $5788.52) shipped July 12, 2018, and I also submitted additional paperwork for that. This is now going on 8 months overdue.

Is there some other way to go about getting paid for these very long overdue and stuck/problematic invoices? Lavante has done nothing, except take months to decline a filing for one reason or another. These represent over $27K in revenue that we just have not ben able to collect from Kroger. As noted, I have submitted as much paperwork as I can for the older ones, but access to shipping records is limited to what IWI has. As for the newer ones, I have no idea how to fix them to make them acceptable to be paid. We are a small, family-owned company, this is a lot of revenue currently not being paid to us.