Kroger — store accident
I tripped and fell over the Express Sign at the Kroger in Bonaire, GA hurting my right knee. In fact, it swelled up like a grapefruit immediately and the assistant manager saw this. They had me write a statement and then told me the manager would contact me to file an incident report. The manager never contacted me. Instead, I receive a call "Unknown caller" and she said, "I know you're feeling really good today." I said, "Excuse me, who is this." She repeated again that I was feeling well and when I questioned again she said her name was (name redacted) and she was calling for Kroger insurance. I asked her what company and she wouldn't answer. I hung up. I then spoke to someone named (name redacted) and she explained they (Sedgwick LLC) represent Kroger and that "if" they found Kroger was at fault, they would only pay my out-of-pocket expenses. She repeated this several times so, as she told me, I would understand. I emailed Kroger and tried to speak with the store manager several times to no avail. I then get a call from (name redacted) and he left a message on my voice mail stating that they have reviewed my claim (no claim was ever made and I never had the opportunity to complete an incident report) and that my claim was denied. He said on my voice mail that the sign was over 3 feet tall, black on a white floor and I should have seen it. I called him back and left a message on his voice mail that the sign was in a bad place and the floor was dark brown concrete and that he should review the video and he would see. He then called me back and left me a voice mail (I have saved all the voice messages from him) and told me that he had watched the video and that I was wrong, the floor was definitely white and I should have seen the sign. He also said on my voice mail that no one had ever fallen in that store before me which I find hard to believe. The floor is brown so I know that he did not watch any video. He said again my claim was denied. I faxed a letter with all the information to the Kroger corporate offices and they will not respond to me and the manager still will not return my calls. Even when I call the 800 Kroger customer service number and tell my story, I cannot get any type of answer. I have notified the Insurance Commission for Kentucky (Sedgwick LLC), Ohio (Kroger corporate) and Georgia (where the store is) filing a complaint. How can a claim be denied when one was never filed? Why am I being treated like a criminal when I tripped an fell in their store? Today I went to the store and noticed that the sign is no longer there and neither are the barricades that direct you to the registers. Kroger is awful and after I hear from the Insurance Commissioner's Office I will then plan my next step.