Kroger review: click list complaint

RE: Code #1000 [protected] / [protected] On March 06, 2019 I made a click list purchase. When my groceries were broght to the car and the the young lady went over my bill, I brought it to her attention that the bill was much larger than what I had purchased. She told me to take the receipt home and look it over and call them if there was a problem. When I arrived home I checked the receipt and I immediately called them. When reviewing my receipt I noticed that they charged me seven (7) times for one (1) package of steak that I purchased. Overall they overcharged me $66.72. When I spoke to the manager over the click list, she promised that a gift card for $66.72 would be mailed to me and as of today (almost 4 weeks later) I have not received the gift card. I have called at least SIX (6) times pertaining to the gift card and I keep getting told that it was mailed. I only live 5 minutes from this store and I do not understand why it is taking so long to receive it. Generally, if something is mailed from an address in Orange to another address in Orange, it only takes a couple of days even if it is routed thru Houston. I have several medical issues and this service is a blessing to me, however, I am on a fixed income and if I have to constantly fight this battle, I will have no other choice than to start using the Wal-Mart online service.

Your immediate attention to this problem would be greatly appreciated.
Sincerely,
Patricia A Cvengros
17 Pinewood Cir
Orange, Texas 77630
[protected]
[protected]@yahoo.com