Kroger review: checkout

the mentioned krogers self checkout is horrible. the attendants spend too much time socializing with other employees or friends. i shop at the location 5-6 days a week and buy cigarettes and sometimes beer and when i have to wait anywhere from 5-10 mins for an attendant it is extremely frustrating. the express lane/tobacco lane is right next to self checkout but NEVER open and hasnt been so in years. it would be EXTREMELY convenient to open that lane. with only 1 attendant and only 4 self checkout stands it can hold up ALOT of people when someone needs the atendant to scan 20 coupons for them or have some other issue and then 3 other people need tobacco or alchohol id approval. thank you