Kool Smiles

Anyone that is interested in trying to get this company to answer for their abuse of the medicaid system and children, please forward any and all infomation to againstkoolsmiles@yahoo.com.. All information will be forwarded to the attorney general for each state. This plead goes out to the parents, employees, ex-employees, and patient. This comany is another "American Greed Company". It will take the everyone to come together to gain nation attention and to get action.

The creater of the "dentistthe mence", please reach to me, we may be able to assist one another.

See Dentistthemenace.com. You're not alone. This has been going on for years, the government knows it and little if anything is being done. File complaints to BBB, Health and Human Services as well as your state Attorney General.

They are very rude and unprofessional. I have to find another Dentist to fix their errors. My daughter has missed school several times behind appointments and nothing was done. They put braces on her teeth without pulling a loose tooth and then suggested 4 teeth be pulled. Their braces are outdated and their Ortho travel from office to office and their office ortho manager is a unprofessional joke. Never returns your call and feels as though shes entitled to keep your money without performing services. Be careful of allowing crooks to draft your account because services won't be rendered. And yes, I have proof to verify my complaints and will post it

I took my 7yr old son to Kool smiles in Odessa, tx and he was having some work done on a small cavity after they started numbing his mouth with the injection they started working on his tooth so my son started to cry and kick around, in which my son doesn't really complain about pain unless it really hurts him but anyways they asked me to step out because they said he was acting up because of me, so I went out and waited and when my son came out he was dripping sweat, red face and eyes were puffy. Once we got in our truck he said they held im down and the dentist was repeatedly covered his mouth and nose to where he couldn't breath after that I complained to the staff

my son went throug the same thing he is only 3 and they tied him down, he is terrified, he dosent like going to the dentist at all, i changed them from koolsmiles to another dentist but they are still scared . MISSION TEXAS

My son had a similar thing happen to him. It was not at kool smiles though. I do agree that if the dentist won't let you stay with your child find a new one. What happened to my son was that of course they wouldn't let me go with him. So be being trusting I let him go alone. I believe he was three or four years old. My son's face was beat red and he had indention's from hands that were holding him down on his head. He was so upset and crying it was the worst experience ever. I can understand the dentist point of view because not all children will sit there and behave, but as a professional and as a doctor they should already realize that when working with children. If the dentist can't or doesn't have the time to be nice and make the child comfortable without restraints than I believe that they shouldn't work with children. Now a days its about how many patients the can put in and how fast they can get them in and out. Which isn't right.

These people are only out for money! Listen to the reviews stay away from here if you love your child. I have taken my 2 yr old there for 2 yrs now all of a sudden she needs caps on three of her front teeth?! Why didn't they say something at the last cleaning hmmm? I seen the xrays it did NOT look like there was anything wrong. I would know I've been to the dentist more than once I know what to look for. Not to mention my little girl LOVES to brush her teeth! My words od advise DO NOT LET THEM TAKE YOUR CHILD IN THE BACK WITHOUT YOU! If they give you a hard time mention that they said in the paperrs they don't refuse parents to stay with their children!

Kool Smiles has been sued for fraud and mistreatment of children. Avoid them at all costs!

Just so you know, they can’t legally force you to stay outside the treatment room. Even if Kool Smiles is the only place your insurance takes, in the long run it would be cheaper to take your child to a real pediatric dentist. Kool Smiles will create more problems that will cost more in the end.

I went to Kool Smiles and they said I had four cavities. then I went to a new dentist to have them filled because I didnt want to wait and be tortured by an infomercial for 2 hours. The new dentist took new x rays and examined my teeth extensively and found NO cavities. Kool Smiles is out to take adavantage of low income people to make profit. Its disgusting.

well i have worked for the company. an as a mother i would not take my child there for nothing in the world. the company run like a food chain. thats all the company cares about is making money. the true are of dentistry is not there. the doctors they have working for them starts off with care but after they have worked and seen in a weeks period about 300-400 patients they get tired. so the care for the patient is not that great. you the long wait time comes from the company policy. when you check in if you are a commercial patient your information has to be sent to the company headquarters where there are about six people processing insurance for 160-180 offices around united states. the next thing the schedule is so over booked that when you have 13 people there for 11am that needs cleaning an 2 hygienist and only 5 to 6 seats. the company needs to rethink the idea of general dentistry and maybe it will get better. when something is done to your child without knowledge you have all rights to lawsuit. you did not agree for the treatment. before anything is done they are suppose to contact you first and let you know. you are the one who determine whats done to your child. when you go to the dr. before anything is done to you what steps do they take? they inform you because you he the right to deny treatment.

ON TODAY 03/15/11 MY 7YR OLD SON HAD AN APPT FOR 4 SEALENTS. I TOOK HIM IN WITHOUT NO CONCERN OF NOTHING. I THOUGHT HE WAS GOING IN ONLY FOR THAT BECAUSE THAT IS WHAT I WAS TOLD. WHEN THE DENTIST FINSHED WITH HIM THEY BROUGHT HIM OUT. THE DENTIST ASSISTANT NOTIFY ME THAT THEY DIDNT GET TO FILL TWO OF THE TEETH BECAUSE THE DENTIST HAD TO PUT THEM SILVER CROWNS ON. I WAS SO DISSAPOINTED BECAUSE THE DENTIST DIDNT TOOK HER TIME TO NOTIFY ME THAT THE CROWNS WERE PUT ON HIM. SHE DECIDED OVER ME.

well it happen to me twice that i make appoitments for my kids to kool smiles and they cant bee seen cuz they cant find thier appt.!i cant believe this waste my time and gas cuz i dont even live nearby im so upset!what happen to the good cutomer service kool smiles yall suck!

From one Mother to another, here is a breif discription of my experience with Kool smiles. One afternoon I was brushing my two year old sons teeth when I noticed a small pin size hole in one of his canine teeth. I immediately got online to find a dentist for my son that would accept my health insurance and when I came upon Kool smiles in the list of providers I was extatic! I had seen their commercials on televison and I knew it would be a great place to bring him because the enitre place was geared toward children his age. I called to setup the appointment which I was able to get very qucikly (now I know why). We arrived the morning of our visit and my son could not have been more excited to find a little climbing area with a slide and other children to play with while he waited, I thought "what a great idea to make the dentist seem like a fun place to try to ease the fear of the little ones instead of having them sitting in a waiting room fearing what would happen when it was their turn". I filled out the usual new patient paper work and after about 40 minutes we were in the room getting x rays and an exam. When the dentist came in the room to examine my sons teeth and look over his x rays she had found that he had six cavities in his mouth and she decided that it would be appropriate to grind down all six teeth and put metal caps on each one of them, I expressed my concern that the cavities were so small they were hardly noticable to the naked and eye and I didnt see why such extreme measures needed to be taken for such small holes. The dentist had explained to me that they are not able to fill cavities in young childrens mouths because they dont last very long when the cavities are "so deep" and that in their office they will not fill them because it isnt their policy. I was very disheartened with their soultion to fix my two years olds teeth so much so that I had decided to go and get a second opinion. I called a new office and got an appointement for four weeks later. When I brought him to this dentist the cavities had gotten alot worse because they were untreated for several weeks while I was waiting to have him seen. We went in the examination room and and had the same exam done, and they reviewed his x rays and the dentist told me that the cavities were so minimal that he wouldnt even need to use novocaine to get them filled since they were only on the surface and had not reached the nerve (mind you kool smiles couldnt fill them because they were "so deep"). He said there was no way that he would need to have any of his teeth capped because the cavities were so minimal. Walking out of the office that day I had felt such a huge sigh of relief that my toddler didnt have to have his teeth ground down and metal caps placed over them! Needless to say I would NOT recommend Kool smiles in anyway they are money hungry and would go as far as putting an innocent two year old through many painful uncessary trips to the dentist to be left with a mouth full of metal caps just to make a buck. Please dont fall for their commercials... the way they get their money to pay for them is compeletly disheartening and unethical.