Kool Smiles Complaints & Reviews

Kool Smiles / customer services

Sep 05, 2019

The person who work the braces side customer services was really rude she didn't let anyone who was get braces know that the dentists was late which I find that rude because you should let all customer know if the receiving services what's going in in the office I am very...

Kool Smiles / dental service (or non service as it came to be)

Aug 15, 2019

I called at 3:25pm on Wednesday Aug 14th for an emergency visit THAT DAY, as my daughter just had the filling of her previously filled tooth*2 months earlier) fall out. My daughter has Autism and has VERY different sensory responses than the neurotypical person. When I called I explained...

Kool Smiles / dental assistants giving our pricing for procedures

Jun 03, 2019

i had to have 2 teeth pulled & i was told my insurance would cover it. I get there & after 30 minutes of waiting they finally tell me the price of it & i expressed how when i was there May 6th that they said it was covered. The lady at the front then told me that "A Dental Assistant...

Kool Smiles / dental visit extraction

Apr 25, 2019

This is the review I left weeks ago but never heard a thing. This place doesnt even deserve the 1 star that I have to give them to be able to leave a review!! I BEG OF YOU, DONT TAKE YOUR CHILD HERE!!! This place has literally changed my child, my mother, and myself for the rest of our...

Kool Smiles / dental

Apr 18, 2019

I went back I. March for a tooth he sat for hr in waitj g room they then took me to back roo. A d sat for another half hr they finally took a xray then I sat for another half hr. Finally dentist comes over shows me xray says I need to teeth pulled. Made me a appointment for 5 weeks later...

Kool Smiles / poor scheduling

Jan 08, 2019

This is the 3 time now that I have made a 6 month appointment on a Saturday & they gave me a day during the week when my kids are in school. This is ridiculous!!! I'm ready to find a new dentist for my family!!! All I want is to schedule a Saturday for all 3 kids first thing in the am. The...

Kool Smiles / appointments, timiness, poor care

Nov 20, 2018

Let's start with the 50 voice, text and email reminders. The scheduling of incorrect appointments, the lack of communication regarding fees, the 45-minute wait to see a doctor, the lack of compassion working on a child and assessing their pain threshold, the piss poor apologies. What a...

Kool Smiles / crying children, won't let parents back there

Nov 13, 2018

Lafayette, LA Won't let parents in the back to comfort a crying child. THIS IS WHY KIDS HATE THE DENTIST!!! How are people with nobody to babysit their other children supposed to SAFELY bring their child to regular dental checkups? I don't trust these people to treat my child like a person. They...

Kool Smiles / charges

Oct 24, 2018

I am being charged for x-rays/panos for my son Mitchel McCaslin. I was told x-rays would be uncompted by Dr. Sharma. I used to work for Kool Smiles and x-rays & panos were necessary for wisdom teeth removal, but were uncompted. Even if someone came in with a lot of pain, co-pays were taken...

Kool Smiles / services

Oct 17, 2018

I cannot stand this place every since the second time my children came here for just dental cleanings about a year ago every time we have to go back it feels like hell. And now that my daughter sees the orthodontist it's 2x the hell becuase we have to go back more often. Every appointment...

Kool Smiles / crown/filling

Oct 09, 2018

On Saturday Oct. 6th, 2018 I had an appointment for my son @ 11.00 AM. I recieved a call two day beforehand for appointment confirmation and I did confirm the appointment. I headed to the location and the front desk employee told me your appointment was cancelled.. I told her, i did...

Kool Smiles / appointment

Oct 01, 2018

Today my daughter had a cleaning appointment at your Kool Smiles in Norfolk Virginia on East little creek. We arrived 20 mins early for a 9 am appointment. Too be seen 40 mins later is so unprofessional and it continues too happen ever time I come here. There has too be a better way for them too do their job. It's 9:48 rite now this is crazy. Worst

Kool Smiles / appointment scheduling

Sep 27, 2018

I was making an appointment with the patient coordinator at the little creek location and her and I were looking for a time that would be best for my daughter to be seen. The patient coordinator had a headset in her ear and while me and her was talking she took a phone call on me and...

Kool Smiles / braces

Sep 17, 2018

Back in my daughters July Appointment we were told two more appointments then her braces were to be taken off. Her name is Logan Burns. Today September 17 they did not take off her braces but did another adjustment instead. I am very disappointed and upset. My daughter is heartbroken and...

Kool Smiles / dental services and customer service

Sep 01, 2018

We called to set up an appointment for my son to get a cavity filled. We specifically said we needed this service, and we gave the insurance information at the time of booking the appointment. The day of the appointment arrived, and we were told that the insurance coverage couldn't be...

Kool Smiles / my children's first appointment.

Aug 28, 2018

This happened in the Hampton office on August 27th from 1:45 to 2:45. I had my 3 daughters..14, 6 and 7. The 6 and 7 had never been before. I wrote a note to let them know my 6 year old was scared but she did well during X-Rays. She wanted to go first but they put the oldest first. Which...

Kool Smiles / cost of tooth extraction

Aug 25, 2018

Kool SmilesWent to Kool Smiles to get teeth pulled was not told on phone I needed to pay anything upfront. Day of surgical teeth extraction I was denied service bc I had no money to pay. My teeth are severely hindering me from eating. I'm a diabetic and in bad health. My teeth are all broken below...

Kool Smiles / orthodontist billing

Aug 21, 2018

Was told by Liza that my insurance covered $1500 on my daughters braces, so I paid balance in full.Nearing the end of my daughters services they tell me I owe almost $1000 that insurance didn't pay.All because I was unaware that the $1500 wasn't paid up front, it was broken up over 2yr...

Kool Smiles / appointment service

Jul 25, 2018

I was on the phone for 15 mins trying to set up a new patient appointment for myself! I said I am at work, if I hang up do I have to start over? She said yes. Anyhow she gives me an appointment for August 6, but doesn't know the location so I'm waiting AGAIN for her to find the location I...

Kool Smiles / unnecessary dental procedures

Jul 20, 2018

My son whom is now 12 has been receiving dental treatment from Kool smiles located at 4054 Buford Hwy NE, Atlanta, Ga 30345 for over five years. Each time I take him in for an annual checkup I am told that he has a minimum of 3-4 cavities even on newly erupted teeth, though he goes to the...

Kool Smiles / kool smiles commits fraud by torturing children for profit

Jul 15, 2018

DO NOT bring your children to Kool Smiles. Kool Smiles has been convicted of fraud in performing unneeded treatment on innocent children for money. Kool Smiles illegally says you cannot go back with your child—A LIE—so they can torture your child with unneeded work to make more money. Kool...

Kool Smiles / staff and management

Jul 12, 2018

I called and complained about the way my son and I were treated at the the Shreveport Louisiana location on Jewella Ave. My son was just and scared and I was disrespected and humiliated by the staff. I never even got a call back. I am disgusted when I see your commercial on tv and my son...

Kool Smiles / service and customer service

Jul 09, 2018

The Kool Smiles that I took my kids to back home was awesome, this one in okc is not. The very first appointment was great, my youngest son had a root canal and the dentist was just awesome. So I scheduled my other two there for exams/cleanings despite it being an 1 1/2 HR drive and...

Kool Smiles / not receiving prescription

May 30, 2018

During my appointment at kool smiles located 7842 Eastpoint Mall Baltimore Maryland, I made an appointment for pain in my tooth, the dentist stated that she saw the infection on the xray, I was suppose to receive a prescription the prescription was documented but the pharmacy never...

Kool Smiles / hadassah howard

May 05, 2018

She continues to come on the job not being able to focus because she constantly texting her child father who she have a state ordered no contact order against.shes disturbing other employees who's trying to work with constant bickering about her and his problems.she leave the job to fight...

Kool Smiles / tooth extraction

May 01, 2018

On May 1, 2018 my son had a 3:00pm Appointment with Dr. Everlyn Collier for his front teeth to be extracted. Dr. Collier begin by using the numbing gel on his gums then proceeded to use the needle to numb my son even more upon realizing he was getting a shot in his mouth my son began to...

Kool Smiles / staff at louisville, kentucky kool smiles location on broadway

Apr 11, 2018

I do not have a compliment for this business. I went there one year ago and was treated well. X-rays were taken of my teeth and I did my annual teeth cleaning for adults. This year on April 11th I was unable to get my teeth cleaned because I refused the X-rays. Not what was the problem...

Kool Smiles / hadassha howerd

Apr 01, 2018

Kool SmilesMs.howerd is a so called victim of a no contact order but she constantly Is in contact with her ex.on mar23-24, there were repeated phone calls for ms.howerd but she asked not to be notified, for a while we thought she was in actual danger but then videos of her chasing him on her lunch...

Kool Smiles On Old National / appointment scheduling

Mar 28, 2018

Good afternoon, I am coming here today to make a complaint becuase I am not a happy camper. I been coming to this dentist for quite a long time, and been having problem since I have been coming here. They constantly rescheduling my dentist appointments, because of a mistake they have made...

Kool Smiles / hadasah howard

Mar 24, 2018

Ms. howard (victim) is currently under the state no contact order with her child's father and is causing alot of drama on and off the job. they are constantly texting threats even tho she has been caught texting him while working, it still continues the non stop phone calls I told her turn...

Kool Smiles / service

Feb 22, 2018

I had a appointment for my 3 daughters . They told me that they couldn't find my 2 daughter actived dental plan I ask them why they told well is not showing nothing we are only able to see one I was why if u can see one u can see the rest they all have the same plan I call the plan and...

Kool Smiles / everytime we go for cleaning, kool smiles says they have 4 cavities.

Nov 08, 2017

We have been going to Kool Smiles in Eastpoint Mall in Baltimore, Maryland for the past 5 years when my daughters started with Braces. Every time they would go, Kool Smiles would say they had 4 cavities that needed to be filled. Well after a couple years of this i knew there was no way my...

Kool Smiles / poor service

Nov 04, 2017

My children had an appointment at 12:45 on a Saturday afternoon. When we walked in to sign in (on time) one of the ladies came and told the receptionist "We Will not be taking any more appointment " Now I just knew that she was talking about walk in's but NO schedule appointments could not...

Kool Smiles / kool smiles employees

Nov 03, 2017

Took my son for his wisdom teeth extraction today and they weren't able to do anything because they said they don't have a Dr for that right now (which I had asked them when I made my son's appointment earlier that week) and they also tell me they have to check with the insurance to make...

Kool Smiles / service

Oct 17, 2017

Today I brought my daughter in to Shreveport office Mansfield Rd for 8 o'clock appointment.We arrived at 7:45 as directed, two ladies were already signing in, so I signed her in.I noticed that the receptionist gave the first two ladies paperwork to fill out.Then more people started to come...

Kool Smiles / exploitation and unnecessary charges

Oct 06, 2017

Today I had a 3:00 PM appointment with Kool Smiles on Highway 28 in Anderson, SC to get a loose upper bridge re-cemented that had come loose. This was my first time and I had the bridgework done when I lived in another town three years earlier so it was too far to return to my previou...

Kool Smiles / dental cleaning/exam.

Sep 25, 2017

I arrived at the Brockton MA, KoolSmiles office, at 7:52 AM for an 8:00 AM appointment. The minutes ticked by and the waiting room continues filling with patients. Come to find out...the dentist isn’t even in the building yet! The rest of the staff haven’t been able to start working on patient...

Kool Smiles / service

Sep 22, 2017

Today, September 22, 2017 my son had a 11:15 A.m. appointment at Kool Smiles on Keystone Avenue, Indianapolis, Indiana. I walked in 2-3 minutes early and proceeded to sign my son in. The receptionist stated that my son could not be seen due to me having to fill out his paperwork before he...

Kool Smiles / my young daughter having to wait in waiting area by herself

Sep 13, 2017

Kool smiles is not family oriented. They implemented a rule/law which as a mother don't think is right. I pick up my girls from school for an appointment, which one of them had. I was asked to leave my younger child outside in the waiting area because they can't have her back there. I wa...

Kool Smiles / wrong treatment and service

Sep 05, 2017

Incident day: May 03, 2017 Incident location: Chamblee/Buford Hwy office I visited the location since I had sensitivity in the tooth located at the right side. I inquired in the phone regarding the treatment and cost where the person who attended told me that the cost for the treatment...