The complaint has been investigated and
resolved to the customer's satisfactionResolved Kool Smiles-dentistry — horrible customer service
resolved to the customer's satisfaction
I decided to take my 2yr here since it was new & looked kid friendly... I walked in & stopped at the reception desk. I waited patiently for one of the three workers to assist me... They never did. After standing nearly 5 mins - I had to ask them "are there forms that I need to fill out?!" we were called to the back 15 mins later - which was a reasonable wait time. They explained that my son would take his x-rays shortly three times - so I waited after his exam. I was walked to the reception desk and then told the x-rays will be on the next visit (So I waited for nothing). Did I mention one of the workers had her 2 elementary school-age daughters all over the office. The hygienist assissting my son had to explain to the little girl not to touch the cleaning instruments that were just in m son's mouth!!! The dentist found 1 cavity & advised me i'd have to come back to have it filled. Fine. Well the clerk asks "morning or afternoon?" and when I picked afternoon - she doesn't bother to ask me which day nor date works for me. Just my luck, the worker's kids have made their way to the reception desk & they're on each side of the clerk asking her to spell her name while i'm trying to schedule his follow-up appointment. Very unprofessional. More wait time for me!! But the tip of the iceberg is that my son's 1st visit was today (3/25/11) and yet the appointment to have 1 cavity filled apparently is sept 28, 11 (In 6 months)!!! Why would I wait 6 months to have a cavity filled. He's 2yrs old. I don't wait 6 months at a professional dentist office to have a cavity filled!! I called yesterday for an appointment & they had an opening the next morning at 9am and 5pm... Yet after his exam the next day - they can't fill a cavity until 6 months laster!!! My son will not be returning there!!