CB Retail Stores Kohl's Complaints #202-221

Kohl's review: Customer Service

Diahann Sutton of Jacksonville, US

Apr 15, 2021 2:14 pm UTC

Verified customer

I was in Kohls (Orange Park, Fla. off 220) this morning. The person assisting me was name Susan (Jewelry). I am an African American Woman. Susan (White) was showing me earrings. 2 pairs to be exact. One pair had no price. When she was going to get the price, she left the earrings on the counter an said in a joking manner, "Don't steal". I was shock an offended. After purchasing the pair earrings and a necklace, I ask Susan if I could speak with her. I told her what she had said an I told her that if I was not a Christian and she had said that to me or anyone else there could have been problems. With all the racism going on today, you need to think about what and how you say things to any customer. Susan apologized to me. I am a very good customer of Kohls, but this experience today has made me feel very negative about shopping anymore at you business.

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Kohl's Contacts

Kohl's phone numbers

+1 (855) 564-5705

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Kohls.com

+1 (866) 887-8884

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Customer Service

+1 (855) 564-5748

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Kohl's Charge

+1 (855) 564-5751

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Yes2You Rewards

+1 (262) 703-7000

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Head Office

+1 (877) 342-4337

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Merchandise Departments

866-887-8884

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Kohl's emails

customer.support@kohls.com

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Support

privacy@kohls.com

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Kohl's address

N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States

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