SUBMIT A COMPLAINT

Kogan Australiaiphone 7

1
H Aug 14, 2018

I ordered an iPhone 3 July.

I recieved a broken iPhone.

I requested a repair / new phone or refund.

It took more than a week of back and forth constant emailing to finally get a return address. I was replied to by a different person every time and they would never read the previous emails so I was constantly asked The same thing multiple times.

I sent the phone back. After three weeks I had heard nothing so emailed asking what was going on. I was told "your phone was faulty we cannot repair it. We will contact you about another phone"

Since then I have recieved numerous emails by different people promising me shipping details would be sent "in 1-2 business days" and after a week I'm still getting a copy of the same email I keep getting. Saying "your phone is faulty we will send you a new one"

ITS NOW THE 43RD DAY I HAVE BEEN WAITING FOR WHAT I PAID FOR. I HAVE EMAILED BACK AND FORTH DOZENS OF TIMES. I HAVE NOW LODGED A LEGAL INVESTIGATION WITH FAIR WORK AUSTRALIA.

I AM DEMANDING A REFUND. I WILL NOT WASTE ANY MORE TIME WITH YOUR USELESS COMPANY.

iphone 7
iphone 7
iphone 7
iphone 7
iphone 7

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