Kogan Australia

I recently bought a chair through Kogan and a couple of weeks later discovered I had $99 removed from my account which I did not agree. I have contacted them and since discovered it is for a membership that they attach to your account. The only way to remove it is to untick a box during the checkout process. This should be an opt in not an opt out option as you are given no details to what you are signing up for. This is a very deceptive action and needs to be addressed. When looking in to this they do not give refunds. Apparently there is a cheaper monthly option but I was never given the chance to accept this as there was only the option to opt out through a tick box. No information or choices given. Sign up only through deception.

I have just discovered a charge of $99 on my Paypal from the savings account attached to my Paypal. I never agreed to be charged this membership. I bought a bag off them and they must have had a sneaky agreement to join the membership in there. But I bought the handbag on my credit card - however they have debited my savings account and had NO permission to do so! But they obviously do this so that you can't dispute the transaction via the credit card bank! I'm so annoyed and will never buy from them again!

I purchased a 365 days recharge voucher online to recharge my Kogan pre-paid mobile plan. I have done it for the last few years, but this year Kogan has so sneaky to activated the First membership without my consent.

I recharged my plan on 20/07/23, I was not aware of the activation of the First membership, I didn’t need any postage for my recharge voucher, it was sent via email. Kogan has charged me on the 04/08/23 for the annual membership fee of $99. I don’t buy things from Kogan any more since my last purchase was all counterfeit of Tommy Hilfiger clothing, it was more than two years ago and I don’t buy things from them anymore, I just use the Kogan 365 days pre-paid plan.

I’m angry that they activated the First membership when I recharged my pre-paid mobile plan without my consent. Do they can charge after veto weeks when I’m wasn’t aware of it.

Im demanding to cancel the First membership that I have not requested it and request a full refund.

I innocently purchased a $22 tv remote control to replace the one I lost. They snuck in some 14 day free trial of FIRST. I only found out because yesterday they took $99 from my bank account through PayPal. Such a rip off scam! I wouldn’t have thought they are that untrustworthy. If they don’t take action and refund / apologise I’m going on every platform and advising others never to buy from them for the foreseeable future, costing them hi dress of thousands in lost sales. Just by telling my real experiences.

Please refer to ticket #[protected] and #[protected].

The unit was sent back by courier 2 weeks ago and no resolutions has been made. I have been told toughlands will be in contract. They seem to be an inadequate company as I have attempted to call them but found both numbers to be be suspect.

I have 2 messages out to Kogan and am still waiting for a reply.

I want my $749 back please.

I need help with the set up. I'm not sure the unit is a smart system as I ordered.

The technician and I could not link it to wifi/bluetooth.

What is the use of these products being such a great price if there is no follow up ?

I cannot see why al 4 options to link the wifi would not work for me. I have many products that I am able to use through my wifi system.

[protected]

Warren

On the 2nd of July 2023 Kogan took $99 rollers out of my bank account for a FIRST membership 1 365 days. This was an unauthorised transaction, I did not make this transaction they just did it on their own account and that is illegal. I have tried to contact them 3 times now without any result they are telling me I can cancel the order but I can’t. There is no option to cancel this order how they explained it to me. I will be taking this illegal transaction to consumer affairs to try to get me $99 back.

Really this is a scam. Very deceptive that they signed you up automatically for $99 subscription without any warning. I didn't even know I subscribed after buying something off their site. Malicious traders this lot. Ripping off hard working Australians! never ever buying anything from this criminals! No warning that they will charge you after a free trial of something that you are not even aware. No email whatsoever. What a bunch of thieves!

This company should be ashamed of itself! Firstly, the only way to contact them is through email, which is a totally inefficient system. I waited days before I received a response and despite the website which states that you can REQUEST a phone call, I am yet to receive one! I now have an order worth several hundred dollars which is going to be delivered to an incorrect address. Despite MULTIPLE attempts at contacting them in a timely fashion to resolve the issue, I am now left out of pocket and items that will be delivered to a stranger. Shame on you KOGAN.

ticket number [protected]

I have been without a working fridges for over a week. I paid for an electrician to come & he told me the product was fault and it fried my safety switch that needed to be replaced. I logged the fault & have generic emails asking me to trouble shoot . I sent the video of the electrician testing the fridge & 2 days later I get a request to send a technician. That was 2 days AGO! This item is a necessity & Kogan customer care have a zero care factor

Kogan if have bought many items from you and someone who trades under the Dick Smith name as an Australian owned and operated company you are a bloody joke. Don't get me wrong I am very much in support of Australian owned and operated companies. You are dragging yourself down into the gutter. You need to offer something Dick Smith was famous for and that is good after sales service and support. Try a few people and a phone number. You mudt have paid Dick Smith handsomely for him to allow you to use his name. Some good addvice would be to talk to him and ask his option on what I have written and take his advice onboard. Regardless of what you sell try to sell better products at a reasonable price and if you are going to sell crap at least offer a phone number that might lead to a speedy resolution to a problem. My objective is to see all Australian owned and operated companies be successful for we are now in a situation worldwide where we need this and not the control some countries have had on us. Key words Australian, quality, service. Fix up your act and this will lead to word of mouth, respect and far greater profits. Stop selling Chinese seconds.

After I ordered phone protectors and paid for delivery, it appears a non negotiable kogan first 14 day subscription was applied when not wanted or agreed to, especially as where I live I always have to pay delivery.

Kogan have direct debited $99 from my account without any warning, as I never made an account or signed up for the subscription-so I never received any notification of a subscription.

I have tried to contact kogan and am only receiving pre-existing automated responses. The customer phone line is a pre-recorded message that hangs up when complete.

all i wanted to know was a message I received a scam a 2 minutes conversation, however I have been going in circles all options lead to the same site asking what my complaint is but there is no option to just a simple question.. or if I select Kogan help desk - ask an expert that then leads to Just answers Experts and i have what seems like a conversation with a Kogan customer services member abut it's not after answering a couple of questions I'm asked to pay $2 to get an answer another scam

If this is how Kogan teats customer it's not worth being a customer.

i wasn't upset or angry when I started but now I'm upset, angry and frustrated

I ordered 2 dumbbell sets and a gym bench. They delivered 4 dumbbells sets and no gym bench. Kogan then asked be to get in contact with the supplier Livibe myself to resolve. They do not want to deliver my gym bench until they pick up the 2 extra dumbbells sets. First, they said they cannot pick up on weekends. Then they organized for weekend pickup and no showed. Long story short, it's been 3 weeks and I still don’t have my Gym bench and I am still sitting with 2 extra dumbbell sets. The worst service ever. I, the best is there is no contact number to call and they only reply to emails at the end of the day so you have to wait an entire 24 hours for each response

we purchased this t.v on the 3 july 2021 after approx 6 months these faint lines apeared on the screen we did not want to worry with this as we know you are busy but today we swichted it on and nothing happened just for a split second a very small flash we disconnected and nothing else again when we tried it again and still nothing the t.v has had very little use only for the news and current afairs we are very old and go to bed early and only have our pension so we are limited as how much we can afford to pay for repairs we hope that you may able to assit us regarding this many thanks take care cheers Jenny and John [protected] [protected]

On 12/12/2022 I ordered wine from you, see ref 4UUFSTHT. I paid by credit card, and payment was made by the bank.

The wine has not been delivered, and I have had no message about when delivery will be made.

I tried to enter this online on your website (customer care), but was unable to use the form successfully.

Please advise where my wine is, and when you are planning to get it to me.

David Sheppard

Phone [protected]

I brought 2 car jacks for my RAV4 on 21st November 2022. One is trolley jack that it is descried as " 2.5 TOn lower profile hydraulic floor jack stand quick lift SUV Car Truck". But It cannot be raised enough to lift my car off the ground at all.

The other one is "outdoor 360 10 ton hydraulic Bottle Jack Heavy Duty Car Lifter". AGAIN, This one still cannot be raised enough to lift my car off the ground at all. I have tried to contact the Kogan Team many times. There is no responds at all. I do not even know whether kogan team receives my requests or not. This is so frustrated.

WOULD IT BE POSSIBLE FOR KOGAN TEAM RESOND ME PLEASE? THANK YOU!

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7 November 2022...my order status says its delivered ,it has not been..have sent emails to you and not recieved a reply

The worst customer experience I have ever had. I have waited over 6 weeks for a TV i ordered. No explanation where my product is, no communication on what is happening, and no solutions provided either.

Terrible service, happy to take the money but not to provide a product.

TV Product ordered 2 October 2022

No resolution after asking weekly since then.

7 November offer to send replacement TV with no explanation or recourse for wait. No explanation how long product will take. Promise of product arriving in 5-7 business days