Menu
CB Department Stores Kmart 4700 Limestone Road, Wilmington, DE, 19808, US
Kmart company logo
Kmart
reviews & complaints
Kmart company logo

Kmart

4700 Limestone Road, Wilmington, DE, 19808, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 9:00 pm
ComplaintsBoard
Q
10:36 am EDT

Kmart - adjustment

May 1, 2019

Dear Kmart,

On 4/24/19 I wanted to purchase Easter items on sale. I asked the rep when they would be marked down again and I was told on Sunday 4/28/19. I asked if I bought them now could I get an adjustment. The CS person Kevin said "yes" as long as it was done within 7 days. I asked Kevin was he sure and he said yes. So I bought what I wanted. When I came back on May 1, 2019. The adjustment was not honored by the manager Al. He told me that I could not return items purchase after the holiday. I told Al that that was unfair, because I asked Kevin was he sure I could get an adjustment and he said "yes" and not once did Kevin tell me that I could not after a holiday. Also, it is not on my receipt. If I had been given correct information, I would have waited until after they had been marked down. I asked AL for the phone # of the GM and he said "he was the GM". Then I asked for the phone# of the DM and he said he could not give me his number, that I had to call the 1-866-562-7848 number and follow the procedure. I called that number 3xs on 5/1/19 and was on hold for an hour, twice before I had to end the call. When I home and settled down later that evening I called again at the 1-888-331-4568 and got a Spanish operator who transferred me to the 1-866-562-7848 number and was on hold for 1hour and 4 minutes before my call was disconnected from Kmart without ever talking to a CS person.
I would like the adjustment from 50% off to 70% to be honored as promised to me on 4/24/19. I would not have bought the items on 4/24/19, if I had been given correct information. I would have taken my chances and waited until Sunday 4/28/19.

Big Kmart Store 3873- 4700 Limestone Road, Wilmington, DE 19808
Receipt #[protected]
4/24/2019 5:56pm 3873 04 2117 0092

Sharon Calhoun

Sharon Calhoun
2906 N. West Street
Wilmington, DE 19802
[protected]

Read full review of Kmart
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.