KLM Royal Dutch Airlines review: 24/02/2026 Flights KL1040 /KL597

My wife and I booked with above flights, 24th February 2026, Birmingham to Cape Town South Africa. Our hold luggage was Two suitcases and golf clubs. We changed flights at Schipol.
On arrival at Capetown we waited a considerable time for our luggage to be unloaded. It never happened, no luggage arrived.
Eventually we were told that we should leave the airport and wait for luggage to be delivered. With no change of clothing and no toiletries we had to go and buy underwear, outerware and toiletries.
After many telephone calls and e-mails it was acknowledged that our luggage had been left in Amsterdam.
Our missing luggage was eventually located and promised that it would be delivered.
However in the meantime it was essential that we obtained some emergency clothing. We spent SA Rand 5254.05 on emergency / essential clothing and toiletries.
Our suitcases eventually arrived late afternoon Thursday 26th February.
Our golf bag and equipment eventually arrived Friday 27th February.
We lost the cost of our pre-booked round of golf at Clovelly Golf Club.
The whole experience was extremely stressful and inconvenient.
We are requesting full re-imbursment of the cost of the essential replacement items purchased. We can supply all necessary receipts if requested.
The process of reporting this situation and the lack of communication and sympathy was even more stressful.