KitchenAid
reviews and complaints

I have a top-of-the-line KitchenAid gas range, KSGB900ESS0, original cost $2, 400. Some parts of the oven are no longer in warranty. Two months ago, the oven would not go on and display was showing an error. I contacted the KitchenAid authorized repair. They came on site and determined 2 parts needed to be ordered. It is now 2 months later, and they are still waiting for the part. Every two weeks the authorized repair company would inform us that the part was due in 2 more weeks. I contacted the Whirlpool parts dept., KitchenAid's parent co. and warehouse. They said the part was still not due for another 4 months. Assuming the part arrives in 4 months, this is a total of 6 months without use of the oven.
I contacted KitchenAid several times and spoke to a higher level of support. The outcome was I just have to wait. My suggestion to get the same part, which was available from outside distributors, was not accepted. I suggested to get the part from an existing oven in their warehouse, or to just replace the oven were also rejected.
This is still a current model sold in most appliance stores. There is no reason for KitchenAid to not plan for parts to support their sales and customers. And if circumstances brought about this situation, then KitchenAid should go the extra step and do what is needed to support their customers. Would anyone buy a car from a company who could not get parts? The Kitchen Aid solution to just wait 6 months or more without the use of their oven is unacceptable.

I purchased a model ksf266xyy04 refrigerator along with a complété par l'âge of stOve, oven dishwasher and convection oven seven years ago. The refrigerator was a well designed model with good features, except it stopped running about 8 weeks ago. I called local repair and they said they would not touch it. I need to call a local firm that supported kitchenaid and whirlpool. The came out twice and gave me repair labor estimate of 511.0. I said okay. Local company called kitchenaid teck Line and they referred to master tech who told them what to do. Local company carried out steps but the repair lasted three days. Called local company they stated I probably needed a new refrigerator. I went online filed service request to kitchenaid. They sent out another company thirty miles away. Time their technician say model refrig I had he said unit probably could not be repaired. My refrig was an experimental model and kitchenaid discontinued. He had seen other units and none were repairable. Paid him 110.00 for 15 minutes. Sent info to kitchenaid. They said sorry they could not help. What kind of a company are they. Unit has three years part warranty left. At 87 years old we don't need expense of new refrigerator. Sorry company that can not stand behind their product.

While cooking pasta the pot of water boiled over which resulted in fire inside the stove that can be seen under the glass cook top. There was also smoke rising up from the 5 control knobs of the stove. Service was called and the repair man noticed again the smoke billowing up from the control knobs and immediately unplug the unit. We had a Viking stove top in old house and that unit can hold up to a gallon of spillage. This kitchenaid unit can't handle what I would consider normal occasional spillage of a few ounces of water. Called kitchenaid to complain and was told that it was user issue.

I have attempted to contact customer service several times throughout the day and continue to get recordings directing me elsewhere, then eventually disconnecting the call. I need to contact them regarding a return authorization for a product that I purchased from the Kitchenaid website, however am unable to reach anyone that can provide me with a return authorization. I only have 30 days from purchase date to return this product and have no idea how they can be reached. I have tried a few different phone numbers for them, however with the same result-being disconnected without ever speaking to a real person.

In the instruction for my grain mill attachment, it says I need to clean the inside of the grain mill regularly. The problem is that the big screws holding the mill together are impossible to unscrew, making cleaning not an option. After two uses, my stand mixer is now starting to make crazy whining noises when I try and grind my grains and I'm pretty sure its because I just need to clean it out. I spent at least two hours googling and searching their website for solutions but could only find information on how to reassemble the mill, not disassemble it. I called customer service, was put on hold for over 30 minutes, only to be put on the line with a customer service rep who literally just googled the product, read me exactly what I had read in trying to problem solve the issue the day before, and basically said she couldn't help me at all. Complete waste of time and money. I will be returning this product and do not recommend any Kitchenaid products to anyone.

Please respond to "[protected]@gmail.com". Thank you, Roy & Judy Hern, Cell No. [protected]

We purchased the subject product on 9/2/2018 from Best Buy. The 1st failure was repaired 10/14/2019. The 2nd failure occurred 1/6/2021, but is not scheduled for repair until 1/19/2021 by KitchenAid service! This is a 13 day response time, when we have an "emergency" situation, having to store all of our food & medicine outside in coolers. This continual non-reliability is completely unacceptable and should be remedied with product replacement.

please be advice i bought my daughter a mixer for the holidays it was missing the mixing cup in the blades i bought at BJS 7007 SW 117AVE Miami F.L 88304953138 if you could please send us a replacement Bj did not have any more at hand. please send to 12954 sw 74 th ter Miami FL. 33183 the name is Celia Garcia .. Thank you for your time...

Hi, I've been using a Kitchen Aid electric for over a year now without difficulty or issue. Purchased at Debenhams. Today the kettle would not work. There is power going to the unit. The indicator lights are on. The temp lights are on. The kettle just pings non stop and does not heat. The temp is set at 100oC as usual. I'm disappointed that a kettle of this quality and cost should not function.

We have a 2 and a half year old Kitchenaid side-by-side refrigerator that we have been very happy with. Recently, the ice maker stopped making ice. We had a repairman come to evaluate the issue, and he discovered severed wires at the bottom of the freezer door as the origin of the issue. He commented that this was a known design flaw of our type of Kitchenaid refrigerator, and that the problem can only be corrected by a replacement freezer door. And if replaced, the same problem may well reoccur. And, if additional wires are severed, the entire refrigerator will stop working.

He was quoted $1, 313 for a replacement door part that would also require substantial repair time as only part of the door gets replaced, and the older parts need to be removed from the door and placed in the new door. It apparently is not a simple process.

Totally disappointed that we purchased a Kitchenaid based upon our belief in their quality only to find a known design flaw that costs well over $1, 000 to repair, and after having the refrigerator for only 2 1/2 years.

Originally filed compliant under Whirlpool (that owns KitchenAid), but no response. Chat function on their website doesn't work, and over 30 minutes on the "help" line without an agent.

Hi
I bought Kitchenaid dishwasher from Best Buy Montreal on 11/28/18
Model KDPE234GPS

November 2020 the machine stopped working

The Warranty Valid until 12/03/2023 (we bought extra warranty for 5 Years)

We called the company to repair the machine
After TWo weeks the technician came to check it he found the MOTOR was broken ؟and it need to replace it
Just Two years with little used and the Motor broken
We ask Kitchenaid to replace the dishwasher because is not good for reputation of the company

Bought a brand new Kitchenaid dishwasher from Sears in Ontario, OR. Paid $990 on Nov 17th. Didn't get it in until Nov 25th and we finally got someone to install Nov 30th,. It leaks down at the bottom the same day it was installed. Never did work right. Called the manager at Sears and he said he couldn't help us because we didn't buy the warranty. I thought local stores would take care of problems that happened immediately. Everybody else that I have bought appliances from have covered it locally. We need a response or we are going to dispute on our card and tell Sears to pick it up.

Issue ref no: [protected]
On 10/7/20 I noticed my refrigerator was not cooling and my food items started to thaw.
10/12/20: Called appliance technician to check, and diagnosed the Seal System was broken and still under warranty.
10/13/20: Called KitchenAid/Whirlpool for warranty service (1hr hold). The fridge is 4yrs old, and Warranty covers the Seal System for up to 10yrs.
10/14/20: KitchenAid tech came to see the fridge and confirmed it was the Seal system and was ordering parts, parts would be shipped to me, and to call after receipt to schedule installation. Parts would be delivered on or before 10/28/20 and he gave a follow-up appoint.
10/26/20: Called to check on the status of the ordered part, only to be told its on back order, not sure when it'll be received and shipped out, if nothing happens by end of next week, then they'll decide on what the following course of action would be, without any definitive timeline for resolution.
The Resolution agent I spoke with could not understand the fact that I have been without a refrigerator for over 2wks, and did not show any compassion or offer alternative.

Purchased and installed new refrigerator 11/13/19. The freezer stopped working and a few days later the refrigerator stopped working in early January 2020. Called and they came out to repair 1/13/20. They replaced two parts that control the temps in each of the compartments. On 10/20/20 the refrigerator stopped cooling and when I called for service was told the earliest someone could come for repair was 10/30/20 (9 days). This is twice in less than a year the refrigerator is not working. I asked about reimbursement for the approximately $300 of perishable items we have lost during these outages and was told the warranty does not cover those items. I also asked about replacing with a new refrigerator and was told they only replace if they perform three repairs for the same issue within a year.
I am very concerned the warranty ends next month and based on the previous track record this refrigerator is going to cost me significant money to keep it operational going forward.
I am very disappointed the company is not concerned how this is costing me money by having to throw out perishable items along with the the inconvenience of having to live with a nonoperational refrigerator for almost 20 days this year.

Don't buy kitchenaid, if you do go ahead and bend over because you are screwed. I bought a set of top of the line kitchen aid ovens. Almost 4000.00 dollars. Within a few months they had to replace the main control board and the sensors. Well guess what the service man just left and he is ordering the very same parts again. Kitchen aid will not replace this product even though it is defective to the point that the same thing goes wrong again. They basically laugh at you while they are saying so sorry nothing we can do for you but hey you bought the extended warranty. So I ask and what happens when it happens again and again. After all it has already happened twice. They say buy another extended warranty. Sure what do they care that these things cost big bucks. I had to save up to buy these ovens, they were supposed to last the rest of my life, I am 72 but now I will be buying another set after I run thru the extended these are going to the dump.

Trust me don't fall for the pretty like I did, granted they are beautiful too bad that they are junk.

We have been trying to get our built In refrigerator/freezer fixed since April. After 5 service technician visits and replacing a seal 3 times, still no luck! I will never buy another product again from Kitchen Aid simply off of customer service. No reason we should be getting the run around. We've thrown away our food in our freezer three times now going on number 4.

Wires in harness coming out of bottom of freezer door are broken. Ice maker not working, ice dispenser not working. Purchased this refrig. from Allentown Appliance along with a dishwasher, oven and wall oven on 3/22/18 and had it delivered and installed on 4/19/18. This is the second problem I have had in 2yrs. 5 mo. The design of harness at bottom of freezer door is poor to say the least. I have seen some bad designs in my day but this one takes the cake. I will not buy another freezer door for $1000.00 as there is no longer a harness available to repair. This is the 3rd refrig. and kitchen package I have purchased from Kitchenaid. One in 1995 and second in 2008. Both refrigs. are still going strong. I see this failure all over the internet so you cannot tell me Kitchenaid is not aware of this problem. I am very disappointed to say the least and I will never purchase another Kitchenaid product or will I ever recommend one of you products. There should be a repair kit made available to repair the wires vs. having to replace the entire door. I would appreciate a response

The kitchenaid refrigerator we recently installed (1 week ago on 08/06/2020) model kbfn502ess02 - a built-in model (at about $9, 000.) does not hold -5 degrees f in the freezer. Some of the foods we use like that temperature. The documentation about the model in the user manual says the set point for the freezer is -5 degrees f to 3 degrees f. We set -5 f into the system. We today 8/12/2020 had a service tech (factory authorized) check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees f over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. Do not buy kitchenaid. There products look good but don't believe any documentation on specs.

Model K5m150psmc
Serial no. W01979379

I loved my first KitchenAid but after 20 years I passed the first one on and thought I was upgrading.
I was wrong. This mixer cannot even mix 5 cups of dough with the dough hook on low speed without the lock on the tilt mechanism shaking loose and the tilt head going up and down frantically. If I had wanted to stand with my hand on top of my mixer pushing the head down while holding onto the lock for ten minutes to knead dough I would rather do it by hand.
I have no idea why this is happening, but in its current state this machine is useless since its primary function in my kitchen is to assist with baking.
I wish I could steal back my old mixer which had a lift handle instead of a tilt mechanism!

6 years ago they removed the biggest lemon from a box and called it a refrigerator. Since that day I've had nothing but problems with this machine. Day one the compressor broke down, then after that the computer board in the back, then it was evaporator fan. Fan and sensor inside machine to keep the cooling system going. Interior lights falling out of place, broken freezer drawers and tracks. Now after 6 years the cooling system again froze up and 3 O'clock in the morning the water line inside the back of the machine broke and flooded my kitchen. Kitchen aid will not stand by their fruit(refrigerator) and the quality of their products is terrible. At the time I bought 4 pieces for my new kitchen each one was repaired at least twice in the first year. This whole experience with kitchen aid has been a nightmare from the beginning.

I have a 25.8 cubic foot lemon. I have had nothing but problems. It powers off out of nowhere, it was beeping for because the door was reading that it was open when it was closed. They came from service to fix it and then forget it. Now there is no cold air. The light does not work. The drawers do not work. I cannot tell you how disappointed I am having paid over $4000 (with warranty) having had PC Richards come in to fix this garbage 4 times already and its still not fixed.
Now the dishwasher goes on but dos not run...I cant take much more. These are new appliances and they are horrendous
DO NOT BUY KITCHEN AID PRODUCTS...THEY ARE GARBAGE