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CB Car Dealers KIA Motors Complaints #182-201
KIA Motors

KIA Motors review: Service Department at Kia of South Austin

M
Author of the review
6:30 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Took car in for oil change and tire rotation showed proof of Ally purchased service contract from Kia when I purchased the car and was told that I only had to show it at the service department in order to get the maintenance done that the warranty maintenance contract covered. Every other dealership that I have went to honored the Kia recommended Ally Service contract but this Kia of South Austin because Ally was closed when I got my service. But I had the contract card and a copy of the service contract and they stated they still couldn’t honor it because they couldn’t verify with Ally when they had the documentation: so I was forced to pay $120 they took over 4 hours made me have to Uber to my doctors appointment and then promised me a ride back and when I called them to send the ride I called and texted and didn’t get a reply and I had to pay for a ride back to the dealership to get my car myself to then be told that they still were not going to honor th service contract that I have. I would never go to or recommend this Kia you call and I was on hold for over and hour to have someone in service pick up and still not be able to help. I will be requesting my money back will be reporting this dealership to Consumer Affairs and the BBB. If you don’t honor a contract purchased at Kia through a Kia recommended company what Contract are you going to honor. I relocated to Austin for my 1st job after graduating college and dealing with a business like this Kia of South Austin really makes me second guess it. I will not EVER go back to this dealership and I don’t recommend any one else do either especially the service department It SUCKS & customer service is NOT a top priority.

Desired outcome: Refund of my Money paid for a warrantied service and of the $27 Lyft fare I had to pay to get back to the dealership because as they promised but didn’t answer to get the a ride back. Refund of $147 is what I’m seeking 2 Oil changes

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ally car dealership documentation kia maintenance oil change service contract tire rotation warranty
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  1. KIA Motors Contacts

  2. KIA Motors phone numbers
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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2026
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KIA Motors Category
KIA Motors is ranked 4 among 627 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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