CB Car Dealers KIA Motors Complaints #2-21

KIA Motors review: refused lease pickup while I care for my partner

Anita J Burns of US

Oct 19, 2026 3:30 pm UTC

Verified customer

Featured review

My lease kia has ended and I called to see how to return. I leased the car in Oct, 2024. In
Feb 2025 my partner also on lease had 3 strokes and is still recovering. I am her caretaker and cannot leave alone. I called Kia explained the situation and asked to have someone'
pick up the car at my house due to my circumstances. I was told no because they were short staffed. I feel like being told you are part of the Hanlee family is only talk. We have been getting Hanlees lease cars for years, started with the Nisson Then Chevy Trailblazer and now Kia Seltos. I feel we have been loyal customers and expect the same thing in return. Loyalty! Customer Service! Just so you know this is all true our Brand new car with less than 100 miles on it when we picked it up now has LESS than 800 miles on it. So we are returning a like new car.

Anita

Desired outcome: Want car picked up and papers signed her at my house. Would appreciate more than you know.

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KIA Motors Contacts

KIA Motors phone numbers

+1 (877) 542-2886

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Canada

131 542

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23%
Confidence score

Australia

8800 301 0880

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Russia

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Malaysia

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+1 (800) 333-4542

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United States

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United Kingdom

+353 16 497 493

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Ireland

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Austria

+32 27 296 979

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Belgium

+49 800 777 3044

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67%
Confidence score

Germany

+39 848 582 588

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Italy

+31 888 542 542

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50%
Confidence score

Netherlands

+47 22 086 153

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100%
Confidence score

Norway

+34 902 283 285

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100%
Confidence score

Spain

+46 854 170 536

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20%
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Sweden

+41 627 888 899

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100%
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Switzerland

+90 216 656 2600

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Turkey

+86 400 882 2060

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60%
Confidence score

China

+974 44 039 444

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71%
Confidence score

Qatar

+966 920 014 200

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17%
Confidence score

South Africa

+94 112 342 725

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60%
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Sri Lanka

+866 800 868 995

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Confidence score

Taiwan

+971 800 542 823

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43%
Confidence score

UAE

+84 190 054 5591

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Confidence score

Vietnam

+55 800 771 1011

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50%
Confidence score

Brazil

+52 554 780 0542

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Mexico

More phone numbers

KIA Motors emails

marketing@kia.com

100%
Confidence score: 100%

Support

KIA Motors address

12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)

KIA Motors social media
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Oct 30, 2026
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