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Russ Darrow Group

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Customer Service

+1 920 457 8844 (Sales & Customer Service)
1901 N Mayfair Rd
Milwaukee, Wisconsin
United States - 53226
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Russ Darrow Mazda of Greenfield
3520 South 108th Street, Greenfield, WI 53228
Russ Darrow Toyota
2700 West Washington St., West Bend, WI 53095
Russ Darrow Mitsubishi
W226S1700 Hwy 164, Waukesha, WI 53186
Russ Darrow Kia of Waukesha
2141 East Moreland Blvd, Waukesha, WI 53186
Toyota of West Bend
2700 W Washington St., West Bend, WI 53095
Chrysler Jeep Dodge Ram of West Bend
3210 W. Washington Street, West Bend, WI 53095
Chrysler Jeep Dodge Ram of Madison
3502 Lancaster Dr., Madison, WI 53718
Russ Darrow Kia of Wauwatosa
1901 N. Mayfair Rd, Wauwatosa, WI 53226
Russ Darrow Kia of Madison
6525 Odana Road, Madison, WI 53719
Russ Darrow Honda
9301 West Brown Deer Rd, Milwaukee, WI 53224
Russ Darrow Direct
4400 West College Avenue, Appleton, WI 54913
Nissan of Milwaukee
11212 W. Metro Auto Mall, Milwaukee, WI 53224
Chrysler Jeep Dodge Ram of Milwaukee
7676 N 76Th St., Milwaukee, WI 53223
Russ Darrow Metro Mazda
11330 W. Metro Auto Mall Drive, Milwaukee, WI 53224
Mazda of Madison
5234 High Crossing Blvd, Madison, WI 53718
Russ Darrow Nissan & Volkswagen of Sheboygan
5515 Racetrack Road, Sheboygan, WI 53081

Complaints & Reviews

no service

Took my car in to get checked out for mini firing, was told they were to bust which was Monday, so Tuesday I go back after leaving work early and now I was told I need an appointment why the hell the guy didn't tell me that yesterday, the young gentleman was apologetic and asked who, looked around he pointed to him, and he stated he should of asked if I wanted to set an appointment, guess I will not be going back there and not refering anybody, that was lack of informing customer, I'm heated up and left work at 11.

2011 kia sorento

I purchased a 2011 KIA sorento from your wauwatosa KIA dealership on June 25th 2018. i still have yet to make...

applying for credit

I went to Russ Darrow in Appleton WI in April 2017 with the intentions of looking at a car to purchase. After...

car is a lemon and service less than desirable.

Purchase Date 05/18/2017 My son purchased his 1st car from Russ Darrow Kia. He purchase the car on...

Running my credit at each location

Do not go to any russ darrow in wisconsin, so I was there 4/21/15 to refinance and was denied. So I called the original location where I bought my vehicle from and explained how do you sell me a 20, 000 dollar vehicle and won't help me refinance? I got a appointment so I spoke to rosie on 4/28/15 told her the situation about the refinance and my credit, she ran my credit. I then called her to tell her I wanted to either sell or trade my truck. Rosie told me to come in on 7/17/15 and again she ran my credit after apprasing my truck, like wtf who does that. So I called to talk to her and
Rosie no longer works there, gee I wonder why?

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Over Charged

I went to Russ Darrow Super Store to see what I had won on the game sheet that was sent in the mail. So when I went in there, I was there for over 5 hours, they had my keys, and would not give them back, they took my car key off my key ring with out my knowledge. The Disclosure statement was never on the car, I was over charged for the car, the finance charges are very high and when the car is paid off it will cost over 30, 000.00. I was forced in to buying this car, I was never allowed to look at any other cars. I tried to take the car back and was told there was nothing they could do for me, and I was stuck with this car. I can not even get it refinanced because they over charged me for this car. I am going to see what my legal rights are.

  • Ka
    kadusa25 Sep 11, 2013

    as Marvin replied I didn't know that a single mom can make $4482 in a few weeks on the internet. did you read this web page

    0 Votes
  • Br
    Brenda Petit Oct 19, 2013

    I went to the superstore, with a winning flyer, I received in the mail. The sales person, didn't even, want to talk to me, after I told him, I was checking on my flyer.

    0 Votes
  • 88
    88nascarfan Jan 30, 2014

    I am stuck with the car, and I had to refinance the car, and I will pay for 6 years.

    0 Votes

Bad company

I received a credit offer from Russ Dartow Honda on Brown Deer road so I looked at their used car inventory and found a car I liked. I called first and then went to the dealership on Saturday to complete my financing so they could get the car from another location on Monday morning. On Monday I spoke with them and was told the car was sold. I then called the Madison location and was informed that the car was still for sale. I called Russ Darrow Honda back and explained that there must be a mistake because Madison said they have the car. They called me back after they said they investigated and said someone was thinking about buying the car but thought it had mechanical issues and that they would not sell the car to me because it was " a piece if crap ". Over the next few days and evenings they had me go through their online inventory and choose another vehicle. Each vehicle I chose was "sold ". For two nights we were called to come drive vehicles they thought I would like . I should mention all these cars were on their lot or the one. 5 miles away. After I went and drove the cars I was told that they had too many miles for my financing. When I asked why you would have me come and drive them they just shrugged their shoulders. They then found a car I was interested in and I drove it and sat down to go the paperwork. The sale an came to me and told me the monthly payment and I said for what car? It was several thousand more than the Internet price, I was also told I had to buy an expensive warranty and pay an extra thousand dollars since my credit wasn't great. Funny, I thought the high interest rate was my punishment for my lower credit score. All the sudden all the salesmen left and the General Manager came out and was very brief with me. When I questioned the huge increase I was told that this deal would not work and he stood up and shook our hands and said goodnight, no car! I called about each car from other Russ Darrow lots that they said had been sold and each was was still for sale. It became clear to me that they were only going to sell me a car from their lot or their nearby Nissan lot. The last car I called to see about was at their Appleton store and I got a very nice saleswoman named Sadie that said yes that particular car was still for sale and she was looking at it! She then asked what was going on and I told her my story. I filled out their credit app so she could get me the original car from Madison but the next day it really was sold. She worked very hard to make it right and set me up with their Corporate Finance Director, Spencer. He was very nice and arranged for me to purchase one of the cars I was interested in and asked me to go to the Russ Darrow Nissan store at 11;00 on Saturday morning to sign the finance papers and take delivery of the car. I was told that Nick their GM would handle it personally and Spencer assured me Nick would have it all ready for me. I arrived and was offered a seat and a young salesman approached and let me know that Nick would be coming in later and that the car Spencer arranged financing for had been sold the previous Monday! ( this car is still to this day being advertised on their website). I did not get upset just asked if there was a similar vehicle that I could look at. For the next three hours we looked at several car but none like the Ford Edge I was there to buy. After three hours of this I walked across the showroom to a desk with about 5 men sitting there and said I was not interested in buying the Chevy traverse they were pushing on me and that at this point they should call other locations and try to find a Ford Edge. I let them know that I would pay more and deserved to be given that option. A man then spun around his chair and asked me what I did for a living (sales) and asked me if people walked into my office and told be how to do my job? I said no but it's been three hours and I have had a very bad Russ Darrow experience. This gentleman which I discovered was indeed Nick said " not at this location" I said your wrong I arrived this morning to take home a car that you didn't even realize was already sold so I am having a problem with this location! He then said I am denying you a sale and goodby!
I couldn't believe this happened again! I had someone else with me on both occasions that assured me I was polite and very understanding and way to patient with them. I cried all afternoon and just felt like I didn't understand why this was happening to me, all I was trying to do was give them business and pay for a car! I called Spencer and he apologized and said he would buy a ford edge at auction for me on Monday and get one like I wanted. He indicated that this was not common practice but since I had such a poor experience with Russ Darrow that he wanted to do this for me. He said to be available by phone so he could get my ok before he bought a car at auction. I cleared my work calendar and waited for his call. He texted me later to say that there wasn't a match and that it would take some time to find what I wanted. I was emotionally exhausted, behind on work ( I have two jobs) so I went back on their site and found a newer model that was a few thousand dollars more and asked him to work up the numbers for me. He kept saying the price was not listed but on their mobile site it showed the
Price, when I pulled it up on my laptop it did say call for price. He told me he was not making money and giving me it at cost but the amount was the same as it said on their mobile site. The VIN numbers were the same so I knew it was the same car. He was generous and gave me a warranty at cost and the price was fair so I said ok I'll take it. He had to get the car from Madidon and have it delivered to the Waukesha location. I asked if I could come in the next day but he said my financing would expire if I did not go that night. The Internet listing ( which I have pictures of) said the car had leather seats and Sirius radio and blue tooth and many other upgrades offered on the base SE model. I arrived and the car was still being cleaned and I was helped by the best Russ Darrow employee I had encountered, Junior. He took all my information and introduced me to the finance manager. In the meantime he showed me the car and let me drive it. It was 8:30 by then and dark and I was not feeling well so I depended on the description of the vehicle and honestly did not inspect to see if every option was there. I saw the LCD screens and the button for the Bluetooth phone and the Sirius satellite button so I believed it was there and it was late and I wanted to sign the papers and go home. I also knew I had to subscribe to Sirius radio and I would have to read the manual to learn how to set up the blue tooth so I figured I would do that in the morning. I realized the seats were not leather as advertised but I was fine with that as I was so sick of Russ Darrow and the process that I just wanted it to be over. This took up three valuable weeks of my life. I pushed the phone and Sirius button on my car the next morning and the LCD screen said this option was not installed on this vehicle! I called Junior and he said he would call Spencer and find out what to do about it. 48 hours later and no call back I just texted Spencer. He said I chose the car and he gave me such a great price that they lost money ( I paid the stated Internet price) so there was nothing he could do about it and that their Internet ads were often incorrect. He said they rely on the cars vin #s to give them those details and they are often incorrect and there is nothing he could do but sell me the Sirius radio at dealer cost and while he values me as a customer he is not able to do anymore for me. I also noticed tonight that my car has manual headlight! What car in 2013 has manual headlights, it was not advertised that way! To sum it up I was a patient customer that only stuck with Russ Darrow after several unpleasant experiences because one nice saleswoman put me together with the finance guy who kept my business because he was able to get me a great interest rate. I am not a gluten for punishment and this was the only reason I kept going back. They wore me down until I bought a car that was falsely advertised as having features it did not, the one owner it advertised was a car rental company and my purchase was rushed. Yes I could have examined it in the dark with a fine tooth comb but I didn't and I am stuck paying. $430 a month for a vehicle that doesn't have many of the advertised options. They got me, good job! I am a very outspoken saleswoman from two prominent Milwaukee families that own half a dozen businesses (they spend several hundred thousand dollars on fleets every January ) and I am very active in the community. I will be sure to share my Russ Darrow experience. This is a good case for you never know who you are meeting and how far their voice can be heard. Spencer never saw the car and I know he had no bad intentions and Sadie (Appleton) and Junior (Waukesha) represented Russ Darrow well. As for all the other employees I dealt with at their Honda and Nissan stores I consider them liars and wasters of my valuable time. I was lied to, called a silly White lady ( yes this happened at the Honda store), insulted, made to feel as if i was being difficult, dismissed and denied a car purchase by two dealerships, and finally purchased a car that was falsely advertised! I would say Russ Darrow has a lot work to go on their business practices!

Bad company

Russ Darrow Car Group


We received a mailer from them that was completely misleading. Normally I wouldn't waste my time to go...

Russ Darrow Ripped Me Off

Russ Darrow are the biggest liars on earth. They told me when I got my car I got a package deal to have free...

WORST Sales People/ Company. Too many lies

I found a car I liked on their Russ Darrow site that was listed at 10998.00 I went to test drive the car and...

liars unfulfilled promises

To Whom It May Concern: I am writing this letter to express my extreme and uttermost disappointment and...

Crap Van

They pushed for me to buy the car by the end of the month and when I wanted it they put me through a bunch of...

Cracked Windshield

I purchaced a 2006 Ford Mustang from the Russ Darrow Kia of Fond du Lac on 4/29/11. My sales persons name was Michael Pionke. At the date of purchase Mustang’s windshield had a spidering crack on lower, drivers side portion of it. Mr. Pionke knew nothing of this until I pointed it out to him. After a deal was struck I received a “WE WILL DO” to fix/replace the windshield. I called on June 29 and talked to Mr. Pionke stating that I had 9 days off of work, from July 2-11 and would like to get if fixed. I was assured it was being taken care of. On July 5th, after not hearing from Russ Darrow, or Mr. Pionke I again called the dealership this time bypassing my sales person and talking directly to the service department. I was told to drive down from Oshkosh to Fond du Lac so they could take a look at the windshield to see that yes, it was indeed cracked and yes needed to be replaced. I was told again that it would be taken care of. As of July 17, I have not received a call from Russ Darrow, nor Mr. Pionke. 3-plus weeks to get a windshield replaced is unacceptable.

  • To
    toriturtle Sep 05, 2011

    Mr Pionke was not to blame in this situation the mechanics were at fault slaes person
    put in the work order to them and its there responsibility to complete work and get back to sales person its on them not him they sell the cars not fix them put the blame on the correct people

    0 Votes
  • Ru
    Russ Darrow Sep 29, 2011

    We are very sorry to hear this please contact me at [email protected] to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help

    0 Votes

They damaged my car while servicing

I had a problem with the Russ Darrow Kia service department in Waukesha. We took our Kia in for some warranty...

Negligent; They lack of professionalism, their customer service sucks

•Their sales practices are unethical •Their Mechanics are not properly trained, they have little...

Russ Darrow Mazda

Sales / Service Ethics


GAP/GPP not what is sold to be

Had a terrible experience with the GAP/GPP coverage we purchased on our new car. My wife & I still owe $240 after my insurance and GAP coverage paid. So, although we were told it would pay everything, it didnt. I was quoted fine print in all the various contracts and told they paid everything the were supposed to. So much for total coverage like they said at the time of sale. Buyer beware when you use Russ Darrow Kia. Better bring your lawyer with you to go over the paperwork.

Deceptive Practices

Russ Darrow Honda of Milwaukee is by far the worst car buying experience I have had. Went in to buy a new car check in hand, and their lying, deceit, manipulation, and unprofessional caused me to walk out the door with my check in hand. I would need a novel to describe all they did in my two visits with them but here are some of the highlights. If they send you and internet price quote, it will be the lowest you receive so they can get you in the showroom and then lie to you over and over to try to get you to pay more. THEY WILL NOT MEET THE INTERNET QUOTE FOR ANY REASON. THEY ARE THE BIGGEST ### I EVER MET. The will offer you one finance rate then switch it when it goes on paper. The wasted so much of my time and energy. These people are liars from the top on down and if you read all the online reviews it supports my story.
If they had my dream car for one dollar on their lot I would not buy it. They would figure out a way to try to screw me!!!
If you have a problems with any Russ Darrow dealerships please report them to Better Business Bureau, A.D.A.M, Honda American, and any of the online review sites.

  • Gr
    GREATGUY74 Jun 21, 2010

    She came in with a down payment from her divorce from her husband lied cheated and stole anything she could plus she said she wanted unattainable finance rates had the cars in stock and she waited to long for the special pricing THE QUOTE HAD AN EXPERATION DATE ON IT AND WAS A WEEK LATE

    0 Votes
  • Ru
    Russ Darrow Sep 29, 2011

    We are very sorry to hear this please contact me at [email protected] to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help

    0 Votes

cheated me on price

On November 18, 2008 I was searching the internet for a car and came across a Nissan Murano 2007 for $17...

Darrow sells lemons

I purchased a vehicle from this Darrow dealer in Milwaukee a couple months ago. Along with the vehicle, I bought a "gold plus" warranty package for an extra $2,800. As a condition of the sale, the brakes were to be completely redone, front and back. After telling me that it was fixed and charging me extra for the brakes, I was on my way. Two months later the vehicle begins to shake when I use the brake. Various other things are faulty at this time as well including the cruise control, back-up sensors, oil pressure gauge, ect.. I brought the vehicle back into them to tell me what the problem with my brakes is and to fix the other problems. They then lied to me by telling me we never agreed to having the rear brakes fixed, and also informed me that none of the other issues are covered by this $2,800 gold plus package warranty. The moral of the story is that if cheating a hard working man or woman to put a few extra greasy dollars in your pocket is worth sacrificing your integrity; you may want to work at Russ Darrow in Milwaukee WI. The End.

  • Ru
    Russ Darrow Sep 29, 2011

    We are very sorry to hear this please contact me at [email protected] to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help

    0 Votes

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