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CB Car Dealers KIA Motors Complaints #842-861
KIA Motors

KIA Motors review: Customer service mistreatment

M
Author of the review
11:22 am UTC

On 20 November 2020, I brought my Sorento in for an extended warranty issue. I explained the car headlights were flickering when driving. As this issue was covered under the extended warranty letter, I was charged.

At the time of drop-off, the service advisor (Jenny Monge), handed me a document showing I would pay $125 for service. I explained to her the service was to be at no charge. She then told me "don't worry about it." The interaction with Jenny was so rushed through, I was under the impression she was helping me out.

At the time of pick-up, she told me I had to pay $150 for the service which was to be at no charge according to the warranty letter and her assurance it would be.

At this point Jenny said my issue was not covered and the diagnosis was on my responsibility. To my understanding it was to be at no charge. She disagreed and told me I had agreed to pay the fee.

From our earlier encounter, I was confident she had my best interest, so I thought. If she had taken the time to properly explain what was to be done to my vehicle, this would have prevented any misunderstanding. Instead I feel I was taken advantage of.

Furthermore, Jenny had and has a disrespectful way of communicating with customers. Her attitude was and is unprofessional and should be corrected. For this reason Jenny has turned me away from future needed services at courtesy kia of Brandon, FL.

I'm most disappointed and frustrated in the manner I was treated. In this case, the fee I was charged should be refunded.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
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    Jul 21, 2026
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